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Frequently Asked Questions
What does my SUV hire in Vermont through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Vermont, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Vermont.
Will I face unexpected charges when I hire an SUV in Vermont through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Vermont are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Vermont charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I collect my SUV hire at Burlington International Airport in Vermont?
All SUV hire counters at Burlington International Airport (BTV) in Vermont are located inside the terminal on the main floor, directly adjacent to the baggage carousels. There is no shuttle or separate hire centre to reach, so after collecting your luggage you can walk straight to the counter area.
Partner brands available for SUV hires at BTV include Hertz, Budget, Enterprise, Avis, and Alamo. Counter hours vary by brand. Budget, for example, operates Sunday through Saturday from 7:00 AM to 12:15 AM.
For after-hours SUV returns at Burlington Airport, you can park and lock the vehicle, then place the keys and completed contract in the drop box at the counter. Budget also offers a Fastbreak Return option where you record mileage and fuel level on the hire agreement and drop it in the designated box without returning to the counter.
When returning your SUV, the hire car return entrance at BTV is clearly marked with overhead signage, separate from the departures and arrivals lanes. Allow 20 to 30 minutes before early-morning departures to account for any queues and the walk back to the terminal.
Does Vermont have toll roads I should know about when hiring an SUV?
Vermont has no interstate toll highways. The only toll facilities in Vermont are three short, seasonal mountain toll roads, which are relevant if you plan to drive your SUV to any of these summits.
- Mt. Equinox Skyline Drive (off VT Route 7A, Manchester): US$20 per vehicle plus US$5 per extra passenger, paid in cash at the toll booth.
- Burke Mountain toll road (off Mountain Road): US$5 per vehicle or US$15 for an all-day pass, paid in cash.
- Mt. Mansfield toll road (off Highway 108, Stowe): US$26 per vehicle plus US$9.50 per extra passenger, paid by credit card only at the gate.
These Vermont toll roads do not use electronic systems such as E-ZPass or FasTrak. Payment is made manually at the gate, so the transponder programmes offered by hire companies (PlatePass, TollPass, e-toll) do not apply here. If you cannot pay at the gate, access is simply denied. There are no cameras, plate-based billing, or hire surcharges for non-entry.
Vermont also has no congestion charges or emissions zones. If you drive your SUV into neighbouring states such as New York or Massachusetts, electronic tolls may apply there, and your hire vehicle's transponder programme would become relevant in those areas.
Why is an SUV recommended for driving in Vermont?
An SUV is the most practical vehicle choice for Vermont because of the state's road conditions and terrain. Vermont has a large number of unpaved dirt roads that become muddy, rutted, and potholed during mud season in spring, when the ground thaws. The higher ground clearance and four-wheel-drive capability of an SUV make navigation significantly safer on these surfaces compared to a standard saloon.
Winter conditions in Vermont, including snow, slush, ice, and road salt, also favour an all-wheel-drive or four-wheel-drive SUV. Mountain passes and rural country roads throughout the state benefit from the added traction and clearance that an SUV provides.
If you are hiring an SUV in Vermont and plan to drive on dirt roads, be aware that some roads carry weight restrictions during mud season to prevent further damage to the road surface. Driving a heavy vehicle on a posted weight-restricted road may be prohibited.
Speed limits in Vermont follow standard UK rules: 25 to 35 mph in urban areas, 55 mph on rural highways, and 65 to 70 mph on motorways. Seat belts are mandatory for all occupants.
Can I get tolls cashback on my SUV hire in Vermont?
Yes, Tolls Cashback is included on all Hola Car Rentals rates, including SUV hires in Vermont, and it applies even if you drive into neighbouring states where electronic tolls are charged.
Vermont itself has only three small mountain toll roads with manual cash or credit card payment at the gate, so toll costs within Vermont are typically low. However, if you take your SUV into nearby states such as New York, Massachusetts, or New Hampshire, electronic tolls may apply and those charges are eligible for the cashback.
How it works: Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your Vermont SUV booking totals US$500, the cap is US$25.
To claim, email [email protected] within 30 days of returning the vehicle. Include:
- Your Hola Car Rentals reservation confirmation
- A copy of the hire agreement signed at pick-up
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What taxes and airport fees apply to an SUV hire in Vermont?
When collecting an SUV hire at Burlington International Airport (BTV) in Vermont, expect two main charges on top of your base rate.
- Vermont state sales tax: 9% applied to the hire fee.
- Airport concession fee: 20% of the hire fee, mandated by the state for all airport pickups.
These fees are standard for any SUV hire collected at BTV and are not specific to any one hire brand. If your booking confirmation shows taxes and fees as included, you should not be billed separately for these items at the counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.
One way to reduce costs is to collect your SUV at an off-airport location in Vermont. Off-airport hires avoid the 20% airport concession fee, which can represent a significant saving depending on your base rate. However, off-airport locations may have more limited SUV availability and different operating hours, so confirm details before booking.
No customer facility charges, tourism surcharges, or SUV-specific fees are reported for Vermont beyond the sales tax and airport fee listed above.
What documents do I need to collect an SUV hire in Vermont?
To collect an SUV hire in Vermont, you must present the following physical documents at the counter. Digital copies are not accepted.
- A valid, original driving licence in the main driver’s name.
- A major credit card with the driver’s name printed on the physical card, used for the security authorisation hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government photo ID.
- Your booking confirmation or printed voucher if required by the partner brand.
- Round-trip flight or cruise tickets if you are visiting Vermont from abroad.
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.
Obtain your IDP in your home country before travelling to Vermont, as US issuers such as AAA do not issue IDPs to non-US licence holders.
All additional drivers of the SUV must also be present at collection with their own valid licence and ID.
Is there a young driver surcharge for hiring an SUV in Vermont under 25?
Yes, drivers under 25 are subject to a young-renter surcharge when hiring an SUV in Vermont, and additional vehicle class restrictions apply.
In Vermont, as in most US states, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay a daily young-renter fee. Typical surcharge amounts by partner brand are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
Beyond the surcharge, most full-size SUV categories in Vermont require the driver to be at least 25. Compact and intermediate SUV classes are generally available to drivers aged 21 to 24 with the surcharge applied. Premium and large SUV categories are typically restricted to drivers 25 and older.
If you are from Latin America or the Caribbean and are aged 21 to 24, certain Hola Car Rentals rates with Avis or Budget in Vermont may waive the underage fee. Check your booking confirmation to see if the waiver is explicitly shown, as it is not automatic.
What is the security deposit for an SUV hire in Vermont?
When you collect an SUV hire in Vermont, the partner brand will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.
For standard vehicles in the United States, typical holds range from US$300 to US$400. For larger or premium SUV classes in Vermont, the hold may be higher depending on the brand, location, and season. The exact amount is set by the hire desk and confirmed at collection.
Important requirements for the deposit on your Vermont SUV hire:
- The card must be a major credit card (not debit or prepaid) with the driver’s name printed on the physical card.
- The card must be in the main driver’s name.
- You must have sufficient available credit to cover the hold plus any expected charges.
- Digital wallets and virtual card numbers are not accepted.
After returning the SUV, the hold is released by the hire company, but your bank controls when it appears back on your available credit. This can take up to 15 working days. Bringing a backup credit card is recommended in case your primary card is declined.
Does travel assistance cover a breakdown in a remote area of Vermont in my SUV?
Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, which can help if you experience an emergency while driving your SUV in Vermont's rural or remote areas, such as a medical situation far from a hospital or a legal issue following an accident on a mountain road.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in case of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To get help 24 hours a day, 7 days a week, contact Terrawind directly. You can reach them by phone at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location in Vermont, and a brief description of the situation ready.
Important: this travel assistance benefit does not apply to US or Canadian residents. It is designed for travellers visiting Vermont from outside North America. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What fuel policy applies to SUV hires in Vermont?
SUV hires in Vermont follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge.
Before returning your SUV at Burlington Airport in Vermont, refuel within approximately 10 miles of the return location. Large shopping centres on Williston Road, a few minutes from BTV, are a convenient option for last-minute refuelling.
If you return the SUV below the recorded starting level, you may be charged:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices.
- A refuelling service fee for the administrative handling.
Keep your final fuel receipt showing the date, time, and station address. For after-hours SUV returns at Burlington Airport, leave the receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.
If the SUV was not full at collection, the agent must record the actual starting level on the agreement. Return it at that same level to avoid charges.
Can I add an additional driver to my SUV hire in Vermont?
Yes, you can add an additional driver to your SUV hire in Vermont, either at no cost if your rate includes it or for a daily fee payable at the counter.
Check your booking confirmation for the line that reads additional driver free of charge. If it appears, the first extra driver is covered. If it does not appear, the daily fees by partner brand are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
The additional driver must be present at the Vermont collection point with a valid driving licence and ID. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW and liability insurance while driving the SUV in Vermont.
Age rules apply: for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. For other brands, drivers aged 21 to 24 may be accepted but a young-renter surcharge could apply. Confirm the specific rules for your Vermont SUV hire at the counter.
Is CDW insurance included in my SUV hire in Vermont?
It depends on the rate you selected. Some Hola Car Rentals rates for SUV hires in Vermont include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), while others do not. Check your booking confirmation for a line showing car hire insurance or CDW/LDW to confirm whether it is included.
CDW/LDW reduces your financial liability for damage to the SUV from a collision or covered event such as theft or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.
What CDW/LDW does not cover for your Vermont SUV hire:
- Damage or injury you cause to other people or their property. That requires separate third-party liability cover (LIS/ALI/SLI).
- Prohibited use such as off-road driving, driving under the influence, or using the SUV in restricted areas.
- Tires, undercarriage, roof, or keys, unless specifically included.
- Incidents involving drivers not listed on the hire agreement.
If an incident occurs while driving your SUV in Vermont, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your hire agreement. Report the incident promptly, as delays can affect your cover.
Can I collect my SUV in Vermont and drop it off in another state?
Yes, one-way SUV hires from Vermont to another state are possible, but a drop-off fee will typically apply and the route must be permitted by the hire partner.
When booking a one-way SUV hire from Vermont, the drop-off fee is shown during checkout under the section labelled to pay at destination. This fee is set by the hire partner and varies based on the destination state, distance, vehicle class, and season. Large SUV categories often carry higher repositioning fees than compact SUVs.
Cross-border one-way hires, for example returning the SUV in Canada, may be restricted or require prior authorisation from the partner brand. Always confirm cross-border permissions on your hire agreement before driving out of Vermont.
If you are driving your Vermont SUV hire into neighbouring states such as New York, Massachusetts, or New Hampshire, note that those states have active electronic toll roads. Your hire vehicle will have a transponder or plate-based billing system. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use with administrative fees added. Tolls paid during the hire may be eligible for Hola Car Rentals Tolls Cashback of up to 5% of your booking total.
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