SUV Hire
in Salt Lake City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Salt Lake City.

No. With Hola Car Rentals, all costs and charges for your booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All major SUV hire brands at Salt Lake City International Airport (SLC) have counters inside the Gateway Centre, a consolidated hire facility connected to the terminal via two pedestrian bridges. Brands including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty are all located there, so no shuttle is needed for on-airport pickups.

If you booked your SUV through a programme like National Emerald Club, you can bypass the counter and proceed directly to the vehicle area via escalator or lift.

A small number of off-airport agencies (such as Fox, located at 460 South Redwood Road) require you to follow signs to the Ground Transportation and Hire Shuttles area west of the car park and board a company shuttle. That ride typically takes 10 to 20 minutes, plus counter time.

Plan for roughly 15 to 30 minutes from baggage reclaim to driving away for on-airport SUV pickups, and up to 45 minutes or more during peak periods.

Counter hours for SUV hire brands at Salt Lake City International Airport vary by brand. Here is a general overview based on available information:

• Avis: 5:00 AM to 2:00 AM
• Budget: 24 hours
• Alamo, Enterprise, National: 7:00 AM to midnight
• Hertz: 7:00 AM to 11:00 PM
• Fox (off-airport): 5:00 AM to 12:30 AM

After-hours SUV returns are available at several locations via 24-hour key drop boxes. Avis, for example, offers a 24-hour drop-off option at the airport.

If your flight arrives outside standard counter hours, confirm after-hours return procedures with your specific brand before travel. Your booking confirmation will include the operating brand and any special instructions for your Salt Lake City SUV hire.

Counter hours can change on public holidays, so always verify directly with the hire company if your pickup falls on a bank holiday.

Yes, there is one main toll system to be aware of when driving an SUV in Salt Lake City: the I-15 Express Lanes.

The I-15 Express Lanes are a cashless, electronically priced managed lane network running approximately 62 miles from Spanish Fork (near US-6) north to Layton Parkway, passing through the Salt Lake City area. Tolls are dynamic and vary by traffic conditions, ranging from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers. The regular lanes on I-15 remain free.

The system uses the Express Pass transponder, which is compatible with E-ZPass. If you drive through the Express Lanes in your hire SUV without a transponder or toll programme, the hire company will bill the toll at the highest applicable rate, plus administrative fees, to your card on file, typically 4 to 6 weeks after your hire ends.

Carpools with two or more occupants can receive a 100% toll exemption by switching an Express Pass transponder to HOV mode before entering the lanes.

There are no congestion charges, emissions zones, or city-centre driving fees in Salt Lake City.

When you pick up your SUV hire in Salt Lake City, the vehicle will already have an electronic toll device installed. You have two main options for handling tolls on roads like the I-15 Express Lanes:

• Unlimited toll package: a fixed daily rate, typically between US$11.00 and US$25.00 per day depending on the brand, covering all tolls during your hire period
• Pay-per-use: you pay only the actual tolls incurred, plus a daily or per-transaction administrative fee charged by the hire company

Some brands offer specific programmes. For example, National charges approximately US$3.95 per day (capped at US$19.75 per hire period) plus actual tolls, while Budget's e-Toll Unlimited option ranges from US$10.99 to US$25.99 per day (capped weekly at US$54.95 to US$129.95).

If you have a personal Express Pass or E-ZPass transponder, you can use it in your Salt Lake City hire SUV without enrolling in the hire company's programme. Inform the counter agent at pickup so they can deactivate the vehicle's default device and avoid duplicate charges.

Toll charges not covered by a programme are billed to your card on file, often weeks after the hire ends.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Salt Lake City SUV hire, including any charges from the I-15 Express Lanes.

To claim your cashback:

• Email [email protected] within 30 days of returning your SUV
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback - HOLA1000000)
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your Salt Lake City SUV hire totalled US$500, the cap is US$25.00. If you paid US$18.00 in tolls, you receive US$18.00 back. If you paid US$40.00, you receive US$25.00.

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To pick up your SUV hire in Salt Lake City, you must bring the following physical documents:

• Your original, unexpired driving licence in the main driver's name
• A major credit card with the driver's name printed on the physical card, for the security deposit authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher (required for certain hires)
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Salt Lake City SUV hire counter.

Debit cards and prepaid cards are not accepted for the security deposit authorisation hold, even if you prepaid your booking online.

For an SUV hire in Salt Lake City, the hire company will place a temporary authorisation hold on your credit card at pickup. For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, but SUV and premium vehicle classes often carry higher hold amounts.

The hold is not a charge. It temporarily reduces your available credit until the hire company releases it after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your account, which can take up to 15 working days after release.

A few important points for your Salt Lake City SUV hire:

• Only a major credit card with the driver's name printed on the physical card is accepted for the deposit hold
• Debit cards and prepaid cards are not accepted
• Virtual or digital-only card numbers are not accepted at the counter
• Bring a backup credit card in case your primary card is declined
• Notify your bank of your travel dates to prevent fraud blocks on the authorisation

The exact hold amount is set by the hire desk at the time of pickup and may vary by brand, location, and season.

Salt Lake City uses a distinctive block-based grid addressing system centred on Temple Square, which can be disorienting at first but becomes logical once you understand the pattern. Street numbers increase by 100 per block in each direction from the centre point, so 400 West means four blocks west of Temple Square, and 200 South means two blocks south.

For SUV hire drivers, a few practical points stand out:

• Intersections are exceptionally wide, historically designed for wagon turns, which makes U-turns and large vehicle manoeuvres easier but increases crossing distances
• Some streets are designated one-way thoroughfares as part of the city's multimodal street typology, which can catch drivers off guard
• The I-15 and I-80 interchange near downtown Salt Lake City can be complex for first-time visitors

Most modern GPS and navigation apps handle the Salt Lake City grid well. If your SUV hire does not include a built-in GPS, your smartphone with a downloaded offline map is a reliable backup, particularly useful if you plan to drive outside the city towards areas with limited mobile coverage.

Yes, Salt Lake City has specific parking restrictions that can affect larger SUV hires. Vehicles over 18 feet long or 8 feet wide are subject to neighbourhood parking bans in certain residential areas. Some full-size and extended SUVs fall within or near these dimensions, so it is worth checking your hire SUV's measurements before parking in residential streets.

Additional parking rules that apply citywide include:

• Consecutive street parking is capped at 72 hours citywide
• Certain streets, such as Main Street between 2100 South and 3000 South, limit parking to 2 hours between 9:00 AM and 6:00 PM
• Metered spots near the city centre generally allow 2 hours from 8:00 AM to 6:00 PM, with a 4-hour cap after 6:00 PM on Monday through Saturday
• Parking is free after 8:00 PM daily and on Sundays and holidays in metered zones

Unlicensed or unregistered vehicles and unattached trailers are prohibited from street parking at all times. When picking up your Salt Lake City SUV hire, confirm the vehicle's dimensions with the counter agent if you plan to park in residential neighbourhoods.

To hire an SUV in Salt Lake City without a young-driver surcharge, you must be at least 25 years old. Drivers aged 21 to 24 can hire in Utah but will be charged a daily underage fee that varies by brand:

• Avis, Budget, and Payless: approximately US$13.00 per day plus taxes, capped at US$65.00 plus taxes
• Hertz, Thrifty, and Dollar: approximately US$13.50 per day plus taxes, capped at US$189.00 plus taxes
• Alamo, National, and Enterprise: approximately US$15.00 per day plus taxes

Importantly, most full-size and premium SUV classes in Salt Lake City are restricted to drivers aged 25 and older. Drivers aged 21 to 24 are generally limited to compact or intermediate SUV categories. If you are under 25 and wish to hire an SUV in Salt Lake City, select a compact or intermediate SUV class during booking and confirm eligibility before arrival.

Drivers under 21 cannot hire in Utah outside of New York and Michigan, which have separate state-level rules that do not apply here.

Yes, you can add an additional driver to your SUV hire in Salt Lake City, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.

Check your booking confirmation for the line that reads Additional driver free of charge. If it appears, the first extra driver is covered. If not, the daily fees are:

• Avis, Budget, and Payless: approximately US$13.00 per day plus taxes, capped at US$65.00 plus taxes
• Hertz, Thrifty, and Dollar: approximately US$13.50 per day plus taxes, capped at US$189.00 plus taxes
• Alamo, National, and Enterprise: approximately US$15.00 per day plus taxes

The additional driver must be present at the Salt Lake City SUV hire counter at pickup with their own valid driving licence and any required International Driving Permit. They must sign the hire agreement. Anyone who drives the SUV without being listed on the agreement may void your cover, including CDW and liability protection.

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup.

When hiring an SUV in Salt Lake City, two main types of coverages are worth considering:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire SUV itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation shows zero excess. CDW does not cover damage you cause to other vehicles or persons.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving your Salt Lake City SUV hire. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended.

These two coverages work together: CDW protects the hire SUV, while LIS/ALI/SLI protects you against claims from third parties.

Neither CDW nor LIS covers your personal injuries (that is Personal Accident Insurance) or your belongings (that is Personal Effects Cover). Cover applies only to drivers named on the hire agreement, so add all drivers at the Salt Lake City counter before leaving.

Review your booking confirmation to see which protections are already included in your rate before accepting or declining anything at the counter.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Salt Lake City SUV hire as well. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the travel assistance typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident, which is particularly relevant on busy corridors like I-15 near Salt Lake City
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not replace CDW or liability insurance for the hire SUV itself. It is a separate travel protection benefit.

If you need assistance during your Salt Lake City SUV hire, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.