VERIFIED REVIEWS
Frequently Asked Questions
What does my SUV hire in Brickell through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Brickell, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Brickell.
Will I face unexpected charges when I hire an SUV in Brickell through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where can I pick up my SUV hire in Brickell?
Yes, there are street-level hire offices in Brickell where you can pick up your SUV directly, without any airport shuttle or train transfer.
The main option is Enterprise at 1109 Brickell Ave, Miami, FL 33131. Additional city-centre locations operate at 229 SE 2nd Street, 93 SE 2nd Street, and 99 SE 2nd Street. These Brickell offices are smaller than the Miami International Airport Rental Car Centre, which means faster processing, typically 10 to 15 minutes once you arrive, compared to 1.5 to 3 hours or more when collecting at MIA.
Typical counter hours at Brickell locations are:
- Monday to Friday: 8 AM to 6 PM
- Saturday and Sunday: 9 AM to 5 PM
If you need an after-hours SUV pick-up in Brickell, contact the specific location at least 24 hours in advance to confirm availability and garage access instructions. Always verify hours on your booking confirmation, as they can vary by branch and season.
What documents do I need to pick up my SUV hire in Brickell?
To collect your SUV hire in Brickell, you must present all of the following physical documents at the counter. Digital copies are not accepted.
- Valid driver’s licence (original, unexpired, in the main driver’s name)
- Passport or government-issued photo ID
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.
Debit cards and prepaid cards are not accepted for the security deposit on your Brickell SUV hire. Bring a backup credit card in your name in case your primary card is declined.
How much is the security deposit for an SUV hire in Brickell?
For an SUV hire in Brickell, the hire partner will place a temporary authorisation hold on your credit card at collection. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.
Typical holds for SUV hires in the United States range from US$300 to US$400 for standard vehicles, and may be higher for larger or premium SUV classes. The exact amount is set by the hire desk and can vary by branch, vehicle class, and season.
Important things to know about the deposit on your Brickell SUV hire:
- Only a physical major credit card with the driver’s name printed on the card is accepted. Debit and prepaid cards are not accepted.
- Make sure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.
- After you return the SUV, the hold is released by the hire company, but your bank controls when it appears back on your statement, which can take up to 15 working days.
How do Florida toll roads work when driving an SUV hire from Brickell?
Florida's toll roads are almost entirely cashless, and your SUV hire in Brickell will already have an electronic toll device or a plate-based billing system installed. You do not need to stop at a booth to pay.
When driving your SUV from Brickell onto routes like the Florida Turnpike or I-95 Express, tolls are captured automatically. At collection, you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire period regardless of how many gantries you pass
- Pay per use: the hire company charges you the actual toll amount plus daily or administrative processing fees after your hire ends
If you opt out of the hire toll programme, you can pay manually where cash lanes still exist, or purchase a Florida visitor toll pass. If you use your own pass, inform the counter agent so they can deactivate the vehicle's built-in device and prevent duplicate charges.
Estimated daily toll costs for SUV routes around Miami and Brickell range from approximately US$5 to US$20 per day, depending on which roads you use. Toll charges may appear on your credit card days or even weeks after you return the SUV, as toll agencies process invoices in batches.
Can I get cashback on tolls paid during my SUV hire in Brickell?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV hire in Brickell.
Given that Florida's toll roads around Brickell, including the Florida Turnpike and I-95 Express lanes, are almost entirely cashless and can cost US$5 to US$20 per day, this benefit can meaningfully offset your toll expenses.
To claim your cashback after returning your Brickell SUV:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses toll charges only, not administrative or processing fees added by the hire company.
Are there extra valet fees for an SUV hire in Brickell?
Yes, valets in Brickell frequently charge extra for SUVs due to their larger size and the tight off-site garages used by many buildings in this dense urban neighbourhood.
If you are renting an SUV in Brickell, keep the following in mind before handing your vehicle to a valet:
- Confirm the valet's pricing tier for SUVs before you hand over the keys, as surcharges vary by venue
- Many Brickell garages have height limits of approximately 7 feet, which can restrict access for taller SUV models
- Narrow garage spaces increase the risk of wheel and rim damage in tight turns
- Photograph all bumpers, sills, and wheels before handing your SUV to a valet, so you have evidence of the vehicle's condition prior to any potential contact
These considerations are specific to Brickell's high-rise, valet-heavy environment and are less of a concern in suburban Miami areas. If you plan to use valet parking frequently during your stay, a smaller vehicle class may be more practical and less expensive than a full-size SUV hire in Brickell.
What local driving rules should I know before driving my SUV hire in Brickell?
Driving an SUV hire in Brickell involves several local rules that differ from what many visitors expect, particularly those arriving from outside the United States.
- Move-over law: when passing stopped emergency vehicles, tow trucks, or utility workers on the road, you must change lanes or slow to 20 mph below the posted speed limit, or to 5 mph on roads with a limit of 25 mph or less. This is stricter than many other states.
- Red-light cameras: Brickell and surrounding Miami streets use automated cameras. Fines start at US$158 and rise to US$262 if unpaid.
- School bus stops: all traffic in both directions must stop when a school bus is loading or unloading, except on divided highways with a median wider than 5 feet.
- Roundabouts: yield to all circulating traffic before entering and signal right when exiting. This differs from four-way stop rules that some visitors are accustomed to.
- Construction zones: electronic signs can enforce speed reductions of 10 to 15 mph when active, with minimum fines of US$250 or more.
- One-way streets: Brickell has a tight grid with one-way streets that can be confusing for first-time visitors, especially when navigating to or from I-95.
Unlicensed driving in Florida carries fines of up to US$5,000 and potential jail time, so always carry your physical licence when driving your SUV in Brickell.
Is CDW insurance included with my SUV hire in Brickell?
Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage is typically included in Hola Car Rentals rate plans for your SUV hire in Brickell. Check your booking confirmation to confirm whether CDW or LDW is listed and whether a deductible applies.
CDW and LDW reduce your financial liability if the SUV is damaged in a collision, stolen, or vandalised during your hire in Brickell. However, there are important exclusions to be aware of:
- CDW and LDW do not cover third-party liability, meaning damage or injury you cause to other people or their property. You need separate LIS or SLI cover for that.
- Tires, wheels, undercarriage, roof, and keys are often excluded unless you purchase a specific add-on.
- Coverage is void if an unlisted driver operates the SUV, or if the vehicle is used in prohibited ways such as off-road driving or racing.
- You must report any incident immediately using the number on your hire agreement. Late reporting can invalidate a claim.
Before collecting your SUV in Brickell, photograph the entire vehicle, including bumpers, sills, and wheels, to document its pre-hire condition. This is especially important given the tight valet garages common in Brickell.
Does travel assistance cover me if my SUV breaks down near Brickell?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help if you experience an emergency while driving your SUV in or around Brickell.
This benefit covers up to 5 passengers and includes:
- Medical cover for accidents and non-pre-existing illnesses
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance while driving your SUV in Brickell or on nearby routes such as I-95 or the Florida Turnpike, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location, and a brief description of the situation ready.
Important: this travel assistance benefit applies only to customers who are not residents of the United States or Canada. US and Canadian residents do not qualify. For vehicle breakdown specifically, contact the roadside assistance number listed on your hire agreement, as that is handled separately by the hire partner.
Can I add an additional driver to my SUV hire in Brickell?
Yes, you can add an additional driver to your SUV hire in Brickell, either at no cost if your rate includes it, or for a daily fee paid at the counter if it does not.
Check your booking confirmation for the line that reads "Additional driver free of charge." If it is not listed, the following daily fees apply at Brickell collection points:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day with no stated cap
The additional driver must be present at the Brickell counter at collection. They must bring their own valid driver’s licence and, if their licence uses a non-Latin alphabet, an International Driving Permit as well. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by CDW, LDW, and liability protections while driving the SUV in Brickell.
Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of collection.
Is it cheaper to pick up my SUV hire in Brickell than at Miami Airport?
Yes, picking up your SUV hire in Brickell or another off-airport location is typically cheaper than renting at Miami International Airport (MIA), often by 20 to 30 per cent.
Airport SUV hires at MIA include several fees that off-airport Brickell locations do not charge:
- Concession recovery fees of up to 12.5% of the base rate
- Customer facility charges of approximately US$4.50 to US$6.50 per day
- Miami-Dade rental taxes (7% state plus 7% county)
Brickell city-centre locations avoid the concession and facility fees, which can add up significantly on a multi-day SUV hire. The trade-off is that you need to arrange your own transport from MIA to Brickell before collecting the SUV, rather than walking to the Rental Car Centre via the MIA Mover train.
If you are arriving by air and want to save on your SUV hire, consider whether the cost of getting from MIA to Brickell is offset by the fee savings. For stays centred in Brickell, a city collection is often the better value overall.
What is the minimum age to hire an SUV in Brickell?
In Brickell, as in most of the United States, the standard minimum age to hire an SUV without a surcharge is 25. Drivers aged 21 to 24 can hire in Florida but will be charged a daily young-driver surcharge at the counter.
Important age-related rules for SUV hires in Brickell:
- Drivers under 25 face a daily young-driver fee that varies by hire partner
- Most hire partners restrict full-size SUVs, premium SUVs, and other larger vehicle classes to drivers aged 25 and older
- Compact SUV and intermediate SUV categories are more likely to be available to drivers aged 21 to 24, subject to the surcharge
- Drivers under 21 cannot hire in Florida outside of New York and Michigan exceptions, which do not apply here
If you are from Latin America or the Caribbean and are aged 21 to 24, certain Hola Car Rentals rates with Avis or Budget may waive the young-driver fee for eligible vehicle categories. Check your booking confirmation to see if this waiver is listed.
Regardless of age, all drivers collecting an SUV in Brickell must present a valid physical driver’s licence and a major credit card in their name for the security deposit.
What fuel policy applies to my SUV hire in Brickell?
Your SUV hire in Brickell uses a Full-to-Full fuel policy by default. You receive the SUV with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return on your Brickell SUV:
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Brickell return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge before returning the SUV
If you return the SUV in Brickell with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee.
If the SUV was not full at collection, make sure the exact starting level is written on the hire agreement. You only need to return it at that same recorded level, not necessarily full.
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