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Frequently Asked Questions
What does my SUV hire in Augusta through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Augusta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Augusta.
Will I face unexpected charges when I hire an SUV in Augusta through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Augusta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Augusta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV hire at Augusta Regional Airport?
At Augusta Regional Airport (AGS, 1634 Aviation Way, Augusta, GA 30906), hire car counters for providers including Alamo, Hertz, and Thrifty are located inside the terminal. Some SUV hire providers use on-site lots while others operate offsite lots accessed by a shuttle from the terminal.
When you arrive at Augusta Regional Airport, follow the car hire signs inside the terminal to reach the desks. If your SUV hire provider uses an offsite lot, proceed to the designated shuttle stop outside the terminal and board the shuttle displaying your brand's logo. Allow extra time after baggage claim, as the full process from arrival to driving away typically takes 20 to 45 minutes depending on queue length and whether a shuttle is required.
If you booked through a centre in downtown Augusta such as Enterprise at 1202 Walton Way, you will need separate transport from the airport to that address, as it is not at AGS.
What documents do I need to pick up an SUV hire in Augusta?
To collect your SUV hire in Augusta, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A physical major credit card with the driver’s name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver’s licence is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
All documents presented at the Augusta SUV hire counter must be physical. Digital copies shown on a phone or tablet are not accepted. Bring a backup credit card in your name in case your primary card is declined.
Do I need an International Driving Permit to hire an SUV in Augusta?
An International Driving Permit (IDP) is recommended but not strictly mandatory for most visitors hiring an SUV in Augusta, with one important exception: if your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required.
For all other foreign licences not issued in English or by an EU/EEA country, carrying an IDP alongside your original licence is strongly recommended to avoid any issues at the Augusta SUV hire counter.
Key points to keep in mind:
- The IDP is a translation document only and must be carried together with your original licence
- It is not a standalone licence and will not be accepted without the original
- Obtain your IDP in your home country before travelling, as US issuers such as AAA do not issue IDPs to non-US licence holders
The hire partner's desk requirements and local law at your Augusta pickup location are the final authority, so always review your booking confirmation for any specific requirements.
How do tolls work when hiring an SUV in Augusta, Maine?
If you are hiring an SUV in Augusta, Maine and plan to travel on the Maine Turnpike, you will encounter the E-ZPass electronic toll system. Maine has largely eliminated cash toll booths, so cashless tolling is the standard.
Your SUV hire vehicle comes equipped with an electronic toll device. At the Augusta pickup counter you have two options:
- Purchase an unlimited toll package, which typically costs between US$11 and US$25 per rental day depending on the provider, covering all tolls during the rental period
- Opt out and pay per use, in which case the hire company charges you the actual toll amount plus a daily or per-transaction administrative fee each time you use a toll road
If you drive through an E-ZPass lane without enrolling in the hire company's toll programme, the hire company will receive a notice and charge your credit card for the transaction plus processing fees. Toll charges often appear on your statement four to six weeks after the hire ends.
All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Augusta SUV hire. Submit your claim to [email protected] within 30 days of returning the vehicle, attaching your hire agreement and toll receipts.
What is the security deposit for an SUV hire in Augusta?
When you pick up your SUV hire in Augusta, the hire partner will place a temporary authorisation hold on your credit card. For hires in the United States, this hold is typically around US$300 to US$400 for standard vehicles, though the amount can be higher for larger or premium SUV classes.
Important things to know about the deposit hold:
- It is a temporary authorisation, not a charge, but it reduces your available credit until released
- Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted; debit cards and prepaid cards are not accepted
- After you return the SUV in Augusta, the hold is released, but your bank may take up to 15 working days to reflect the release
- Bring a backup credit card in your name in case your primary card is declined
The exact hold amount for your Augusta SUV hire is set by the hire desk and may vary by location, season, and vehicle class. Confirm the amount with the agent before they process your card.
Are there age restrictions for hiring an SUV in Augusta?
Yes, age restrictions apply to SUV hires in Augusta. The standard minimum age to hire without a surcharge in the United States is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge, and most SUV classes are restricted to drivers aged 25 and older.
Specifically for SUV hires in Augusta, vehicle class restrictions typically mean that full-size SUVs and premium SUVs require the main driver to be at least 25. Compact and intermediate SUV categories may be available to drivers aged 21 to 24, subject to the young-renter surcharge.
Additional points to note:
- The young-renter surcharge is paid at the counter and varies by hire partner and location
- A valid driver’s licence and a physical major credit card in the main driver’s name are still required regardless of age
- Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Avis or Budget rates for certain SUV categories; check your booking confirmation to see if this applies
Can I add an additional driver to my SUV hire in Augusta?
Yes, you can add an additional driver to your SUV hire in Augusta, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.
Daily fees when not included vary by partner:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
To add an additional driver to your Augusta SUV hire, the extra driver must be physically present at the counter at pickup with a valid driver’s licence (and an IDP if required). Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections such as CDW/LDW.
Check your booking confirmation before arriving in Augusta to see whether an additional driver is already included in your rate.
What driving rules in Augusta should SUV renters know?
Augusta, Maine has several local driving rules that are worth knowing before you get behind the wheel of your SUV hire.
- Headlights are required whenever visibility is under 1,000 feet or when windscreen wipers are in use
- You must maintain at least 3 feet of clearance when overtaking cyclists, which is stricter than many other US locations
- U-turns are generally permitted unless signed, but are banned in business districts
- Loud or unusual vehicle noise audible from 25 feet away is prohibited, which is relevant for SUV hires with modified exhausts or roof-mounted equipment
- Drivers under 18 face a midnight to 5 a.m. curfew and are banned from using a phone whilst driving
- Speeding 30 or more miles per hour over the limit is treated as a criminal offence and can result in licence suspension
For SUV hires specifically, Augusta enforces detailed parking rules including no more than 12 continuous hours in one spot and a 10-foot clearance from fire hydrants. Seasonal street parking bans run from mid-October or mid-November through April 1 or April 15 on many streets, which can make parking a larger SUV more challenging during winter months.
Does travel assistance come with my SUV hire in Augusta?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your SUV hire in Augusta as well. However, this benefit is available only to non-North American customers; residents of the United States and Canada do not qualify.
If you are eligible, the travel assistance included with your Augusta SUV hire typically covers:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is particularly useful if you experience a breakdown or medical emergency whilst driving your SUV on routes such as the Maine Turnpike or in more remote areas around Augusta. To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001, providing your full name and booking confirmation number.
This coverage does not replace CDW/LDW for damage to the SUV itself, nor does it cover third-party liability. Review your booking confirmation for the exact terms and limits that apply to your Augusta hire.
What is the fuel policy for an SUV hire in Augusta?
The standard fuel policy for an SUV hire in Augusta is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow for your Augusta SUV hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Augusta return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the SUV in Augusta with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Ask the agent at the Augusta counter for the nearest fuel station to the return location, or use a navigation app to find one close by before dropping off your SUV.
Can I pick up my SUV hire in Augusta and return it to a different city?
Yes, one-way SUV hires from Augusta to a different city are possible, but a drop-off fee may apply depending on the route, hire partner, and vehicle class.
Key things to know about one-way SUV hires from Augusta:
- The drop-off fee is route-specific and varies by partner, distance, season, and SUV class; larger or premium SUVs often carry higher repositioning fees
- The fee is listed under the "To pay at destination" section during checkout and on your booking confirmation; if no fee appears, no drop-off charge applies to your route
- The drop-off fee cannot be prepaid and is paid at the Augusta pickup counter
- Cross-border one-way hires (for example, driving your Augusta SUV into Canada) may be restricted or require prior authorisation from the hire partner
If you need to change your return location after booking your Augusta SUV hire, contact support as soon as possible, since route changes can reprice the hire and may increase or add a drop-off fee.
What insurance options are available for an SUV hire in Augusta?
When hiring an SUV in Augusta, you have access to two main types of coverages that work together to protect you on the road.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others whilst driving your Augusta SUV hire. Some US states require hire companies to include a state-minimum liability amount, but not all do. Adding supplementary liability cover of up to US$300,000 is strongly recommended.
Common exclusions to be aware of for your Augusta SUV hire:
- Tires, wheels, undercarriage, and roof damage are often excluded from CDW/LDW unless a specific add-on is purchased
- Coverage is void if an unlisted driver operates the SUV
- Prohibited use such as off-road driving, racing, or DUI voids all coverages
Review your booking confirmation to confirm which coverages are included in your rate before arriving in Augusta.
What are the counter hours for SUV hire locations in Augusta?
Counter hours for SUV hire locations in Augusta vary by provider and whether you are picking up at Augusta Regional Airport (AGS) or a centre in downtown Augusta.
At Augusta Regional Airport (AGS, 1634 Aviation Way), hire desks for providers such as Alamo, Hertz, and Thrifty generally align their hours with flight schedules, but specific after-hours availability is not guaranteed. Confirm hours directly with your provider before your flight.
For centre in downtown Augusta SUV hire locations, Enterprise at 1202 Walton Way operates on the following schedule:
- Monday to Friday: 8:00 a.m. to 6:00 p.m.
- Saturday: 9:00 a.m. to 12:00 p.m.
- Sunday: 9:00 a.m. to 12:00 p.m.
After-hours key drop is not available at the Enterprise Walton Way location in Augusta. If you plan to return your SUV outside of operating hours, confirm return options with the specific Augusta location at pickup.
Hire companies will generally hold your SUV reservation for up to 24 hours after the scheduled pickup time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your reservation.
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