VERIFIED REVIEWS
About hiring an SUV in Atlanta
Frequently Asked Questions
What does my SUV hire in Atlanta through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Atlanta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Atlanta.
Will I face unexpected charges when I hire an SUV in Atlanta through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Atlanta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Atlanta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my SUV hire at Atlanta Hartsfield-Jackson Airport?
After landing at Atlanta Hartsfield-Jackson Airport (ATL), your SUV hire counter is located at the off-site Rental Car Centre (RCC), not inside the terminal itself.
- From the Domestic Terminal, follow signs to the ATL SkyTrain, a free automated train that runs 24/7 every few minutes. The journey to the RCC takes about 5 minutes.
- From Concourses A through E, take the Plane Train to baggage claim first, then board the SkyTrain.
- From the International Terminal (Concourse F), after clearing customs you can take the free Terminal Connector Shuttle (every 15 minutes, roughly 10 to 15 minutes) to the Domestic Terminal and then the SkyTrain, or board a direct RCC shuttle from outside the International Terminal.
At the RCC, check in at your hire company's counter or kiosk on Level 3 with your driving licence, credit card, and booking confirmation. Your SUV will be in the Level 2 parking area, organised by vehicle class. Allow approximately 30 to 60 minutes from arrival to driving away, depending on queues and luggage.
Does Atlanta have toll roads I need to worry about with my SUV hire?
Atlanta does not have traditional toll roads, but the metro area operates Georgia Express Lanes, a network of dynamically priced toll lanes on several major motorways. These lanes are entirely cashless, so your SUV hire will need a compatible payment method.
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile depending on traffic
- I-85 Extension (10 miles, Atlanta to Suwanee/Buford): minimum US$0.10 per mile
- I-75 Express Lane (12 miles, Atlanta to Stockbridge/McDonough): minimum US$0.10 per mile
- Northwest Corridor Express Lane (I-75 and I-575 toward Marietta/Kennesaw/Woodstock): minimum US$0.10 per mile
The primary transponder system is Peach Pass. Compatible alternatives include Sun Pass and Quick Pass. If your SUV hire comes with the hire company's toll programme, expect a daily fee of approximately US$4.95 to US$5.35, capped around US$34.65 per hire period, plus actual toll charges. Driving in Express Lanes without a valid transponder is illegal and will result in toll charges plus significant administrative fees billed to your credit card after the hire.
Note: vehicles with 3 or more occupants may use Peach Pass Express Lanes toll-free.
What documents do I need to pick up my SUV hire in Atlanta?
To collect your SUV hire in Atlanta, you must present the following physical documents at the counter:
- A valid, original driving licence (no photocopies or digital versions accepted)
- A major credit card with your name printed on the physical card, in the main driver’s name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and cannot be used without your original licence.
All documents must be physical. Digital copies shown on a phone or tablet will not be accepted at any Atlanta SUV hire counter.
Can I get Tolls Cashback on my SUV hire in Atlanta?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Atlanta SUV hire.
Atlanta's Georgia Express Lanes use dynamic pricing on routes like I-85, I-75, and the Northwest Corridor, so toll costs can add up depending on how often you use those lanes with your SUV. The cashback benefit helps offset those costs.
To claim your refund:
- Email [email protected] within 30 days of returning your SUV
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the hire agreement signed at pickup, and a toll receipt or statement showing charges paid during the hire period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim the cashback afterwards.
How does the toll device work in my Atlanta SUV hire?
Your Atlanta SUV hire will already have an electronic toll device installed, since Georgia Express Lanes and most U.S. toll facilities are fully cashless with no option to pay in cash at the lane.
At the counter you have two options:
- Purchase an unlimited toll package, typically US$11 to US$25 per day depending on the hire company, which covers all tolls you incur during the hire period
- Decline the package and pay per use, in which case the hire company will charge each toll amount plus an administrative processing fee to your credit card, sometimes weeks after you return the SUV
If you prefer to use your own Peach Pass, Sun Pass, or Quick Pass transponder in Atlanta, inform the counter agent at pickup and ask them to deactivate the vehicle's built-in device. This avoids duplicate charges.
Be aware that activating the hire company's toll device, either by opening the device box or by driving through a cashless lane, may trigger the daily programme fee. Review the hire agreement carefully before signing to understand the exact fee structure and any daily or weekly caps that apply to your Atlanta SUV hire.
What is the security deposit for an SUV hire in Atlanta?
When you pick up your SUV hire in Atlanta, the hire company will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
For SUV hires in the United States, typical holds range from approximately US$300 to US$400 for standard vehicles, and may be higher for larger or premium SUV classes. The exact amount depends on the hire brand, the specific Atlanta location (airport versus city), the vehicle class, and the hire duration.
Important requirements for the deposit:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with your name printed on the physical card
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
- The card must be in the main driver’s name
- You must have sufficient available credit to cover the hold plus any expected charges
After returning your Atlanta SUV, the hold is released by the hire company, but your bank controls when it reappears in your available balance, which can take up to 15 working days.
Are there extra fees and taxes on SUV hires at Atlanta Airport?
Yes, hiring an SUV at Atlanta Hartsfield-Jackson Airport (ATL) involves several location-specific charges on top of the base rate. These are standard for airport hires in the United States and are typically higher at major airports than at off-airport city locations.
Common charges you may see on your Atlanta SUV hire:
- Airport Concession Recovery Fee (ACRF): typically 10 to 12% of the base rate, charged by the hire company to offset airport operating costs
- Customer Facility Charge (CFC): approximately US$4.50 to US$6.50 per day, covering the cost of the Rental Car Centre facility
- State and local hire taxes: Georgia and Atlanta combined surcharges can add 8 to 14% or more
In total, airport fees and taxes on an Atlanta SUV hire can add 20 to 30% above the advertised base rate. If your booking confirmation shows taxes and fees as included, you should not be billed again at the counter for those items. If you are, keep all paperwork and contact support after the hire ends.
Hiring your SUV from an off-airport location in Atlanta, such as near a MARTA station in Midtown or Buckhead, can reduce these surcharges by 15 to 30% per day.
Is there a young driver surcharge for SUV hires in Atlanta?
Yes, drivers under 25 years old are subject to a young-renter surcharge when collecting an SUV hire in Atlanta. The minimum age to hire without a surcharge is 25 across most of Georgia.
Drivers aged 21 to 24 can hire in Atlanta but will pay a daily underage fee that varies by hire company:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Additionally, most SUV classes, including full-size SUVs and premium SUVs, are restricted to drivers aged 25 and older. Drivers aged 21 to 24 are generally limited to compact or intermediate SUV categories for their Atlanta hire.
One exception applies to drivers aged 21 to 24 from Latin America or the Caribbean hiring through Avis or Budget: the underage fee may be waived on eligible rate plans for certain vehicle categories. Check your booking confirmation to see if this waiver is shown.
What is the Travel Assistance benefit included with my Atlanta SUV hire?
Most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Atlanta SUV hire, such as a medical emergency or a breakdown on one of the busy expressways like I-285 or I-85.
Core benefits typically include:
- Travel and medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24/7, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It is designed for travellers visiting Atlanta from other countries. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Pre-existing medical conditions are excluded. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation.
How do school zone speed cameras affect SUV drivers in Atlanta?
Atlanta operates a dense network of automated speed cameras, with a particular focus on school zones. These cameras can catch SUV hire drivers off guard because they do not always operate on a fixed, predictable schedule.
Key points for SUV drivers in Atlanta:
- School zone cameras activate when flashing beacons are lit, not simply when school is in session. Cameras can be active during summer and outside the hours shown on posted signs.
- A violation is triggered when a vehicle exceeds the school zone speed limit by 10 mph or more while the beacons are flashing.
- Red light cameras are also deployed at intersections throughout Atlanta.
- Traffic cameras that appear similar to enforcement cameras may only be monitoring traffic flow, but it is safest to treat all cameras as active enforcement.
Any speed or red light camera fines incurred during your Atlanta SUV hire will be billed to your credit card by the hire company after the hire ends, often with an administrative processing fee added on top. These charges are not covered by CDW/LDW or any included insurance. Staying within posted speed limits at all times, especially near schools, is the only way to avoid these fines.
Can I add an additional driver to my SUV hire in Atlanta?
Yes, you can add an additional driver to your SUV hire in Atlanta, but the process and cost depend on your rate plan and the hire company.
If your booking confirmation explicitly states that an additional driver is included or free of charge, the first extra driver is covered at no cost. If it is not included, daily fees apply:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Atlanta pick-up counter with their own valid driving licence (and an IDP if their licence uses a non-Latin alphabet). Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the SUV hire’s protections such as CDW/LDW.
For Avis, Budget, and Payless hires in Atlanta, additional drivers must generally be at least 25 years old. If the additional driver is under 25, an underage surcharge may apply or they may not be accepted.
What is the fuel policy for SUV hires in Atlanta?
SUV hires in Atlanta follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
Steps to avoid fuel fees on your Atlanta SUV hire:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
- During the hire, use the correct fuel type. Wrong-fuel incidents are not covered and can result in significant charges.
- Before returning your SUV, refuel within approximately 10 miles or 15 km of the return location, which for airport returns means near the RCC on Rental Car Centre Parkway or along I-85 or I-285 en route to the facility.
- Keep your final fuel receipt showing the date, time, and station address.
If you return your Atlanta SUV with less than a full tank, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. For after-hours returns at the RCC, leave the receipt in the key drop envelope and keep a photo of the full gauge as proof.
Can I do a one-way SUV hire from Atlanta to another city?
Yes, one-way SUV hires from Atlanta to another city are generally available, but a drop-off fee will apply in most cases and the amount varies depending on the route, hire company, vehicle class, and season.
How one-way fees work for Atlanta SUV hires:
- The drop-off fee is shown during the booking process under the section labelled as charges due at the destination. It is not included in the prepaid rate.
- Fees are route-specific. A short same-region route may carry a lower fee, while a cross-country one-way SUV hire from Atlanta will typically carry a higher fee.
- Large and premium SUV classes often have higher repositioning fees than smaller vehicle categories.
- Cross-border one-ways, such as from Atlanta into Canada or Mexico, may be restricted or require special authorisation from the hire company.
The drop-off fee cannot be prepaid and is not waived by unlimited mileage. If the fee shown at the counter differs from what appeared on your booking confirmation, keep all paperwork and contact support after the hire ends. Always review the confirmation carefully before finalising a one-way Atlanta SUV hire to understand the full cost.
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