Payless Car Hire
in Louisville

Hola Car Rentals is the only premium partner of the top car hire brands operating in Louisville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Louisville.

No. With Hola Car Rentals, all costs and charges for your booking in Louisville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Louisville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Louisville Muhammad Ali International Airport (SDF) is located at 600 Terminal Dr, Louisville, KY 40209. There is no centre or city centre Payless location in Louisville, so all Payless operations are based at this airport address.

After landing at SDF, follow the hire car signs to the shuttle pickup area. Payless provides a shuttle from the terminal to the counter at 600 Terminal Dr. Allow roughly 5 to 10 minutes for the shuttle ride, plus additional time for paperwork and vehicle check, so plan for at least 20 to 30 minutes from arrival to driving away.

If you need to reach the Louisville Payless location directly, the on-site phone number listed for this counter is (502) 380-2266.

The Payless counter at Louisville Muhammad Ali International Airport operates on the following schedule:

• Sunday through Thursday: 8:00 AM to 1:00 AM
• Friday: 8:00 AM to 11:00 PM
• Saturday: 9:00 AM to 9:00 PM

If your flight arrives outside these hours, your Payless Louisville booking may not be serviced at the counter. It is strongly recommended to plan your arrival within operating hours. If you anticipate a late arrival, contact the Louisville Payless location in advance to confirm whether after-hours arrangements are available.

Keep in mind that hire companies will generally hold a reservation for up to 24 hours from the original pickup time, but no refund applies if the booking is forfeited due to a no-show outside that window.

To pick up your Payless hire car in Louisville, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the excess hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets (required for visitors travelling from abroad)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Louisville Payless counter. Debit and prepaid cards are not accepted for the excess hold.

Louisville's main toll roads are the bridges connecting the city to Southern Indiana, including the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges. These are operated through the RiverLink system, which also accepts E-ZPass. All tolls in Kentucky are fully cashless, meaning there are no toll booths and payment is collected electronically via licence plate photography.

Current toll rates for a standard passenger car are approximately:

• US$2.68 with a transponder
• US$4.02 with a prepaid account
• US$5.36 if billed by invoice with no account

Your Payless hire vehicle in Louisville will be enrolled in a pay-per-use toll programme. If you use a toll road, a daily convenience charge of approximately US$4.95 applies only on days you actually use a toll, with a cap of around US$30 to US$34.65 per rental period, plus the actual toll amounts billed at the higher applicable rate.

To avoid the convenience charge, you may use your own personally owned transponder (confirm coverage with your issuer) or register your rental plate through the NextPass app before driving on Louisville toll roads.

Toll charges are typically billed to your card on file within 4 to 6 weeks after the hire ends.

Yes, you can get cashback on tolls paid during your Payless hire in Louisville. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

This is especially useful in Louisville, where the RiverLink cashless toll system operates on the bridges to Southern Indiana, and toll charges can accumulate quickly if you cross frequently.

To claim your Tolls Cashback after returning your Louisville Payless hire:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once you return your Louisville Payless vehicle.

When picking up a Payless hire at Louisville Muhammad Ali International Airport (SDF), expect several fees and taxes on top of the base rate. These charges are standard for airport hires in Louisville and are not unique to Payless.

• Airport concession recovery fee: approximately 9.5% to 11.5% of the base rate
• Customer facility charge: approximately GBP 4.50 per day
• Kentucky vehicle hire tax: 6% of the base rate
• Jefferson County and city hire taxes: approximately 2.5% plus 1% airport-specific surcharge
• Vehicle licence fee: approximately GBP 1 to GBP 2 per day

In total, airport fees and taxes at Louisville SDF typically add 20% to 25% above the base hire rate. This is higher than off-airport locations in Louisville, which do not carry the concession recovery fee or customer facility charge. However, Payless does not operate any off-airport locations in Louisville, so the SDF airport counter is your only option with this brand.

Your booking confirmation will show which taxes and fees are included in your prepaid rate versus what is due at the Louisville Payless counter at pickup.

Yes, a major credit card is required for the excess hold at the Payless counter in Louisville. Debit cards and prepaid cards are not accepted for this purpose.

The card must be a physical card in the main driver’s name, with the driver’s name printed on it. Digital wallets, virtual cards, and someone else’s card are not accepted.

For a standard vehicle at a Louisville airport location, the typical excess hold is around US$300 to US$400, though the exact amount is set by Payless at the counter and may vary by vehicle class or hire duration. This hold temporarily reduces your available credit but is released after you return the vehicle, with your bank controlling the timing, which can take up to 15 business days.

Even if you prepaid your Louisville Payless booking online, you must still present a physical credit card at pickup for the deposit hold. Bring a backup credit card in your name in case your primary card is declined.

Yes, Payless in Louisville charges a young driver surcharge for renters between the ages of 21 and 24. The standard underage fee for Payless is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.

Drivers must be at least 21 years old to hire from Payless in Louisville. Drivers under 25 are also subject to vehicle class restrictions, meaning certain categories such as full-size SUVs, premium, luxury, and speciality vehicles are typically not available to under-25 renters.

Note that for Payless, additional drivers must generally be at least 25 years old at the time of pickup. If you plan to add a second driver who is under 25, confirm eligibility directly at the Louisville Payless counter.

The underage fee is paid at the counter and is not included in your prepaid rate. Budget accordingly when planning your Louisville hire.

Most Hola Car Rentals bookings, including Payless hires in Louisville, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in or around Louisville.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free). You can also contact via WhatsApp at +1 208 910 1001 or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Payless hire vehicle itself, which is handled separately by CDW/LDW coverage. Always review your booking confirmation for the exact terms and limits that apply to your Louisville hire.

Your Payless hire in Louisville uses a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at the Louisville SDF counter, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge.

When returning your Payless vehicle in Louisville, refuel within approximately 10 miles of the SDF airport return location so the tank does not drop below full before you arrive. Keep your fuel receipt as proof.

If you return the vehicle with less than a full tank, Payless may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the Louisville Payless agent to record the exact starting level on the agreement, and return it at that same level to avoid charges.

Yes, you can add an additional driver to your Payless hire in Louisville, but fees and conditions apply.

For Payless in Louisville, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period. This fee is paid at the Louisville Payless counter at pickup and is not included in your prepaid rate unless your booking confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding a driver at the Louisville Payless counter:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the same document requirements as the main driver
• For Payless, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW. If someone drives the Louisville Payless vehicle without being added to the contract, coverage may be void.

Yes, Louisville has an unusually dense network of one-way streets that can be disorienting when driving a Payless hire, particularly in the centre and surrounding neighbourhoods.

Key things to know before driving your Payless hire in Louisville:

• Dozens of streets in central Louisville are designated one-way, including portions of Market Street, Liberty Street, Muhammad Ali Boulevard, and Goss Avenue, among many others
• Missing a turn on a one-way street requires a full block detour, which can add significant time when navigating to or from Louisville SDF airport
• Some streets are actively converting from one-way to two-way traffic as part of Louisville's Vision Zero initiative, with construction on Logan Street and Shelby Street expected to finish by spring 2026, so GPS maps may not always reflect current conditions
• Recreational areas such as Chickasaw Park also have one-way roads, which can catch drivers off guard

Using an up-to-date GPS or navigation app is strongly recommended when driving your Payless hire around Louisville. Allow extra time when navigating from SDF airport through centre or into neighbourhoods like Smoketown, Shelby Park, or areas near Bardstown Road.

When picking up your Payless hire in Louisville, you will have the option to add or confirm insurance coverage at the counter. Understanding what each type covers helps you avoid paying for duplicate protection.

The main coverage types available for your Louisville Payless hire are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Louisville. Note that not all UK states require hire companies to include minimum liability, so confirm whether this is included or optional in your booking.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Payless vehicle itself. These are separate protections that work together.

Check your Hola Car Rentals booking confirmation before arriving at the Louisville Payless counter to see which coverages are already included in your rate, so you can make an informed decision about any optional add-ons offered at pickup.