VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Gaspé include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges at the Payless counter in Gaspé when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my Payless hire car in Gaspé?
To collect your Payless hire car in Gaspé, you must bring the following physical documents to the counter:
- A valid, unexpired driver’s licence with a photograph, in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets if you are visiting from abroad
If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licences in other scripts, an IDP is strongly recommended as a translation aid. The IDP is not a standalone document and must be carried alongside your original licence.
All documents presented at the Payless counter in Gaspé must be physical originals. Digital copies shown on a phone or tablet are not accepted.
Is a credit card required for the excess at Payless in Gaspé?
Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required at the Payless counter in Gaspé to cover the authorisation hold.
For hires in Canada, the typical authorisation hold is approximately GBP 300 to GBP 500, though some locations may place a hold of up to GBP 750 depending on the vehicle class and hire duration. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after the vehicle is returned.
- Debit cards and prepaid cards are not accepted for the authorisation hold
- Virtual or digital-only card numbers are not accepted; you must present the physical card
- The card must belong to the main driver, not a third party
It is advisable to notify your bank before travelling to Gaspé so that the in-person authorisation at the Payless counter is not flagged as suspicious. Bringing a backup credit card is also recommended in case your primary card is declined.
What are the counter hours for Payless at Gaspé Airport (YGP)?
Counter hours for hire desks at Michel-Pouliot Gaspé Airport (YGP) are typically Monday to Friday, 08:00 to 17:00. Counters are generally closed on weekends and public holidays, and after-hours collection or return is not available at this location.
Because Gaspé is a small regional airport with limited operating hours, it is important to plan your arrival and departure times carefully when booking with Payless. If your flight arrives outside of counter hours, you may not be able to collect your vehicle until the next working day.
The standard hold policy means Payless will keep your reservation for up to 24 hours from the original pickup time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your booking. Always confirm the exact hours shown on your Payless booking confirmation, as hours can change on holidays or during off-season periods in Gaspé.
How do toll roads in Quebec affect my Payless hire from Gaspé?
Quebec operates cashless toll roads, meaning there are no cash payment booths. Tolls must be paid electronically, either through a transponder programme or online after the event.
When driving your Payless hire car from Gaspé on routes such as Route 132 or Route 198, you are unlikely to encounter toll plazas on the Gaspé Peninsula itself, as these are primarily two-lane provincial highways. However, if you drive towards Quebec City or Montreal, cashless toll roads and bridges may apply.
- Payless is part of the Avis Budget Group, and toll programmes for this group typically charge a daily service fee plus the actual toll amounts
- Charges from toll authorities can take four to eight weeks after your hire to appear on your billing account
- If you prefer to manage tolls independently, discuss opt-out options with the Payless agent at the Gaspé counter at collection
All bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Gaspé hire. To claim, email [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipts.
Can I do a one-way hire with Payless and return the car in a different city from Gaspé?
Yes, one-way hires are generally permitted with Payless from Gaspé, allowing you to pick up the vehicle at Gaspé Airport (YGP) and return it to a different location within Canada.
A one-way drop-off fee may apply depending on the route, the distance between locations, and the vehicle class. This fee is set by Payless and is route-specific. It is listed under the "To pay at destination" section during the booking process, so you can see the cost before confirming your reservation.
- The drop-off fee is a one-time charge and is separate from mileage, fuel, and taxes
- Cross-border one-way hires (for example, returning the car in the United States) are typically restricted or require special authorisation
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
Because Gaspé is a remote peninsula destination, repositioning fees for Payless vehicles may be higher than in urban centres. Always verify the exact fee shown on your confirmation before travelling.
What is the additional driver fee for Payless hires in Gaspé?
For Payless hires in Gaspé, the additional driver fee is GBP 13 per hire day plus applicable taxes, with a maximum charge of GBP 65 plus taxes for the hire period.
The additional driver must be present at the Payless counter at collection in Gaspé and must bring a valid driver’s licence and photo ID. Both the main driver and the additional driver must sign the hire agreement. Any driver not listed on the agreement is not covered by the hire protections, including CDW/LDW.
- For Payless, the additional driver must be at least 25 years old at the time of collection
- If your Payless booking confirmation explicitly states "Additional driver free of charge" or "Additional driver included," no fee applies for the first extra driver
- A young-driver surcharge may apply if the additional driver is under the minimum age threshold
If you need to add a driver after collection in Gaspé, you must visit a Payless branch in person to update the hire agreement. Phone or chat requests alone are generally not sufficient to add a driver to the contract.
What driving conditions should I expect on the roads around Gaspé with a Payless hire?
Driving a Payless hire car around Gaspé means navigating the Gaspé Peninsula, which has a network of two-lane provincial highways rather than multi-lane dual carriageways.
- Route 132 follows the coastline around the peninsula and includes steep climbs, sharp bends, and sections with potholes that can surprise drivers expecting smoother urban roads
- Route 198 is a 132-kilometre inland shortcut from L'Anse-Pleureuse to Gaspé that cuts through the Appalachian mountains, bypassing the coastal villages on Route 132. It is isolated with very few services mid-route, so fuel up before entering this stretch
- In Gaspé town itself, a one-way system on Wayman Street (running uphill from Gaspé Boulevard to Wakeham Street) was introduced to ease traffic and snow clearance. Watch for local signage if you are unfamiliar with the area
- Winter conditions on peninsula roads can be severe. Snow tyres are mandatory in Quebec from 1 December to 15 March, and Payless vehicles hired in Gaspé during this period should already be equipped with winter tyres as required by provincial law
Fuel stations are less frequent on remote stretches of Route 198 and parts of Route 132, so plan refuelling stops carefully to comply with the full-to-full fuel policy on your Payless hire.
What is the fuel policy for my Payless hire in Gaspé?
Payless hires in Gaspé follow a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Because Gaspé is a remote destination with fewer fuel stations than urban centres, plan your refuelling stop carefully before returning the vehicle. Refuel within approximately 15 kilometres of the return location so the gauge does not drop below full before you arrive.
- At collection, verify the fuel level with the Payless agent and confirm it is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at both collection and return
- Keep your final fuel receipt showing the date, time, and station address as proof of a full tank
- If you return the vehicle below the recorded starting level, Payless may charge a fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a service fee
Using the correct fuel type is also important. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges on your Gaspé hire.
What travel assistance is included with my Payless booking in Gaspé?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be especially valuable when driving a Payless hire car in the remote areas around Gaspé, where medical facilities and services are limited compared to major cities.
Core benefits typically include:
- Travel insurance with medical coverage for up to five passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, seven days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your booking confirmation number ready when you call.
Important: this travel assistance benefit does not apply to Canadian or US residents. If you are a resident of Canada, including those hiring a Payless vehicle in Gaspé, you do not qualify for this coverage. It is designed for international visitors travelling abroad. Always review your specific booking confirmation for the exact terms and coverage limits that apply to your reservation.
Does my Payless hire in Gaspé include liability insurance?
Yes, provincial law in Quebec requires every hire vehicle to carry third-party liability cover, so your Payless hire in Gaspé includes statutory liability insurance by default.
This means you are covered for bodily injury and property damage you may cause to others while driving the hire car in Gaspé and throughout Quebec. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits up to US$300,000.
- Statutory liability follows the vehicle and is included in the base hire price for all Payless hires in Canada
- Supplementary liability covers third parties only; it does not cover damage to the hire vehicle itself (that requires CDW/LDW)
- Only drivers listed on the hire agreement are covered; any unlisted driver voids the protection
Review your booking confirmation to confirm what liability cover is included in your chosen rate for your Gaspé hire, and consider adding supplementary liability if you want higher limits for peace of mind on the peninsula's rural roads.
Can I get cashback on tolls paid during my Payless hire in Gaspé?
Yes, all bookings include Tolls Cashback, which reimburses you for tolls paid during your Payless hire in Gaspé, up to 5% of your total booking value.
While the Gaspé Peninsula itself has no toll roads, you may encounter cashless toll roads or bridges if you drive your Payless hire towards Quebec City, Montreal, or other parts of the province. Quebec's toll system is fully cashless, meaning tolls are billed electronically rather than paid at a booth.
To claim your Tolls Cashback after returning your Payless hire in Gaspé:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your booking confirmation, the signed hire agreement, and a toll receipt or statement showing the charges paid
The refund is processed to the same payment method used for your original booking and typically arrives within seven to ten working days after approval. Claims submitted after the 30-day window are not accepted.
Do I need an International Driving Permit for my Payless hire in Gaspé?
An International Driving Permit (IDP) is not strictly mandatory for most visitors hiring a Payless vehicle in Gaspé, but it is strongly recommended in certain situations.
- If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory and must be presented at the Payless counter in Gaspé alongside your original licence
- If your licence is in a language other than English or French but uses a Latin alphabet, an IDP is recommended as a translation aid, though not legally required
- Licences issued in English or French are generally accepted without an IDP
The IDP is a translation booklet only and is not a standalone document. It must always be carried together with your original driver’s licence. The Payless counter in Gaspé will not accept an IDP without the original licence.
If you think you may need an IDP, obtain it in your home country before travelling to Gaspé. It cannot be issued abroad, and organisations such as AAA in the United States only issue IDPs to holders of US licences.
What taxes and fees should I expect at the Payless counter in Gaspé?
When collecting your Payless hire in Gaspé, the local taxes and fees that apply follow Quebec provincial standards. There are no Gaspé-specific city hire taxes or unique airport surcharges beyond the provincial norms.
Standard charges that may apply at the Payless counter in Gaspé include:
- Quebec Sales Tax (QST) at 9.975%
- Federal Goods and Services Tax (GST) at 5%
- Provincial vehicle hire tax, which typically adds a further percentage on top of the base hire rate
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed under "To pay at destination." If your confirmation shows "Taxes and Fees: Included," you should not be billed again for those items at the Payless counter in Gaspé.
Optional extras such as GPS devices, child seats, prepaid fuel, or premium roadside assistance are always paid at the counter and are not covered by your prepaid rate. Review your confirmation carefully before arriving at the Gaspé counter so you know exactly what to expect.
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