VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Allentown include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Allentown, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Allentown.
Will I face unexpected charges at the National counter in Allentown when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Allentown are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Allentown charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Hire counter at Lehigh Valley International Airport in Allentown?
National Car Hire operates from the consolidated hire facility at Lehigh Valley International Airport (ABE), located at 3311 Airport Road, Allentown, GBP 18109.
After landing and collecting your baggage, proceed to the hire counter inside the terminal or the nearby consolidated hire centre. No shuttle or long walk is required; the facility is integrated with the terminal for direct access after baggage claim. Once you complete the counter process, you drive away from the same 3311 Airport Road address.
If you are arriving outside standard counter hours, the airport location offers 24-hour drop-off. Always confirm your exact pickup instructions on your booking confirmation before travel, as counter layouts can change.
What are the National Car Hire counter hours at Allentown's ABE airport?
The National Car Hire counter at Lehigh Valley International Airport (ABE) in Allentown operates with extended hours to accommodate most flight arrivals and departures. Based on available data for the consolidated hire facility at 3311 Airport Road, typical hours for National brands at ABE run Monday through Friday from 8:00 AM to midnight, Saturday from 9:00 AM to approximately 11:30 PM, and Sunday from 9:00 AM to midnight.
Hours can vary by season and holiday, so always verify the exact schedule on your booking confirmation before your travel date. The Allentown airport location also offers 24-hour drop-off, which is useful if your return flight departs outside counter hours.
If your flight is delayed by less than 24 hours, National hire companies will generally hold your reservation. For delays exceeding 24 hours, contact support as soon as possible to avoid losing your booking.
What documents do I need to pick up a National Car Hire in Allentown?
To pick up a National Car Hire in Allentown, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Allentown or at any other location.
How do Pennsylvania toll roads work when renting from National Car Hire in Allentown?
When driving a National Car Hire vehicle in or around Allentown, you are likely to encounter the Pennsylvania Turnpike and other cashless toll roads in the region. There are virtually no cash toll booths remaining; all tolls are collected electronically via transponder or licence plate imaging.
Your National hire vehicle comes equipped with an electronic toll device. At the Allentown counter, you have two main options:
- Purchase an unlimited toll package (typically US$11 to US$25 per day depending on the hire company and location), which covers all tolls during your hire at a fixed daily rate
- Decline the package and pay per use, where National will bill actual toll amounts plus administrative or processing fees to your credit card, sometimes days or weeks after you return the vehicle
On the Pennsylvania Turnpike, typical 2026 toll rates for a standard passenger vehicle are approximately US$1.94 per segment with a transponder or US$3.88 via licence plate billing. A 50-mile trip costs roughly US$4.78 with E-ZPass pricing.
Pennsylvania has no congestion charges or urban emissions zones, so tolls apply only to specific roads and bridges, not to driving into Allentown city centre.
Hola Car Rentals includes Tolls Cashback on all bookings: you can claim up to 5% of your total booking value back for tolls paid during your National hire in Allentown. Submit your claim within 30 days of returning the vehicle to [email protected] with your hire agreement and toll receipts.
Is there a security deposit required for National Car Hire in Allentown?
Yes, a security deposit is required when picking up a National Car Hire in Allentown. The deposit is placed as a temporary authorisation hold on your credit card at the counter, not an actual charge, but it does reduce your available credit until the hire is closed and your bank releases the hold.
For standard vehicles hired in the United States, typical holds range from US$300 to US$400. Premium or speciality vehicle classes may carry higher holds. The exact amount is set by the National counter in Allentown and may vary by season or vehicle class.
- Only a major credit card with the driver’s name printed on the card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver’s name
After you return the vehicle, the hold is released. Your bank controls how quickly it appears back on your available credit, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.
Does Allentown's one-way street grid affect driving a National Car Hire in the city?
Yes, downtown Allentown has a dense one-way street grid that can be disorienting for first-time drivers, including those arriving with a National Car Hire from Lehigh Valley International Airport.
The city’s one-way system is formally designated and maintained by the City Engineer, meaning streets have fixed directional flows with limited U-turn options. Drivers accustomed to two-way downtown streets in other UK cities may find themselves making counterintuitive loops to reach a destination just a block away.
Practical tips for navigating Allentown in your National hire:
- Use a GPS or navigation app that accounts for one-way restrictions, and keep it updated before your trip
- Plan extra time when driving to or from downtown Allentown, especially if you are unfamiliar with the area
- Follow your navigation closely rather than relying on visual shortcuts, as many apparent direct routes are one-way in the wrong direction
Outside downtown, the broader Lehigh Valley road network around Allentown follows more standard patterns, so the one-way complexity is primarily concentrated in the city centre.
Can I add an additional driver to my National Car Hire booking in Allentown?
Yes, you can add an additional driver to your National Car Hire in Allentown, either included in your rate or for a fee paid at the counter.
For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding a driver at the Allentown counter:
- The additional driver must be present at pickup and show a valid driver’s licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is required
- The additional driver must meet the minimum age requirements for the hire location
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the National vehicle in Allentown, coverage may be void and additional charges could apply.
What is the fuel policy for National Car Hire in Allentown?
National Car Hire in Allentown follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return in Allentown:
- At pickup, confirm the fuel level is recorded as full on your hire agreement and take a photo of the dashboard
- Ask the National agent for the nearest petrol station to the return location at 3311 Airport Road, Allentown
- Refuel within approximately 10 miles of the return point so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the National vehicle in Allentown with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the tank full is always the most cost-effective option.
Does Travel Assistance apply if I have a breakdown in my National Car Hire near Allentown?
Yes, most bookings include Travel Assistance coverage provided by Terrawind Global Protection, which can help if you experience an emergency while driving your National Car Hire in or around Allentown, Pennsylvania.
This benefit is designed for situations such as a medical emergency on the road, legal assistance following an accident, or compensation for luggage lost by the airline on your way to Allentown. It covers up to 5 passengers per event and includes:
- Travel insurance with medical coverage
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What is the minimum age to rent a National Car Hire in Allentown?
The minimum age to rent a National Car Hire in Allentown without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge of US$15 per day plus taxes at the National counter in Allentown.
Additional restrictions apply to younger renters:
- Most vehicle classes, including full-size, SUVs, minivans, premium, and luxury categories, are restricted to drivers aged 25 and older
- Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
- A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age
Pennsylvania does not have the same state-law exceptions as New York or Michigan, so the standard National hire company policy of 25 as the preferred minimum applies in Allentown. If you are under 25, confirm your eligibility and the applicable surcharge amount on your booking confirmation before arriving at the counter.
Can I pick up a National Car Hire in Allentown and return it in a different city?
Yes, one-way hires are possible with National Car Hire in Allentown, but a drop-off fee may apply depending on your return location.
How one-way fees work for a National hire originating in Allentown:
- Returning to a different city or airport in the same region often incurs a drop-off fee that varies by distance and vehicle class
- Returning to a different state or a distant city typically carries a higher one-way fee
- Some same-market routes (for example, between two nearby airports) may have no drop-off fee at all
The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process and on your confirmation. This fee cannot be prepaid and is paid directly to National at the Allentown counter or the return location.
Cross-border one-way hires, such as returning a vehicle in Canada, are subject to partner-specific rules and may not be permitted. Always verify cross-border driving permissions on your hire agreement before leaving Allentown.
How does the Tolls Cashback benefit work for a National Car Hire in Allentown?
All bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National Car Hire in Allentown.
This is especially useful in the Allentown area, where the Pennsylvania Turnpike and other cashless toll roads are common. Whether you pay through the hire company's toll programme or another method, you can submit a claim after your hire ends.
How to claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your National vehicle in Allentown
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid during your hire
The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. Refunds are issued to your original payment method within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.
What insurance options are available for a National Car Hire in Allentown?
When picking up a National Car Hire in Allentown, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving in Allentown or elsewhere in Pennsylvania. Some UK states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended.
- Personal Accident Insurance (PAI): covers your own injuries and those of passengers. This is separate from CDW/LDW and third-party liability.
Check your booking confirmation to see which protections are already included in your rate. If your confirmation shows CDW/LDW as included, you should not need to purchase it again at the National counter in Allentown. Always review the hire agreement carefully before signing to confirm what is and is not covered.
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