Minivan Hire
in West Palm Beach

Hola Car Rentals is the only premium partner of the top car hire brands operating in West Palm Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in West Palm Beach.

No. With Hola Car Rentals, all costs and charges for your booking in West Palm Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in West Palm Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, toll roads are common around West Palm Beach, and almost all of them are fully cashless, meaning there are no cash booths to stop at.

The main systems used in the area are SunPass and E-PASS transponders, along with Toll-by-Plate (also called Pay-By-Plate), which photographs your licence plate at gantries and bills the hire company, who then passes the charge to you.

Your minivan hire will already include an electronic toll device or plate-based billing system. At the West Palm Beach collection point, you will typically have two options:

• Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire period
• Pay per use: the actual toll amount plus daily or administrative processing fees billed after your hire ends

If you plan to use your own Florida Toll Pass or visitor transponder, inform the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Toll charges sometimes appear on your card days or even weeks after you return the minivan, because toll agencies process invoices in batches.

To collect your minivan hire in West Palm Beach, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended as a translation companion, but it is not a standalone document and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. Name mismatches between your licence, passport, and credit card are one of the most common reasons for delays when collecting a minivan in West Palm Beach, so verify everything matches before you travel.

You must present a physical, major credit card with the driver’s name printed on the card at the West Palm Beach collection point. This card is used to place a temporary authorisation hold, not a charge, for the security deposit.

For a minivan hire in West Palm Beach, typical deposit holds in the United States range from approximately US$300 to US$400, though the exact amount depends on the hire brand, vehicle class, and location. Minivans may carry a higher hold than standard saloons.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for this purpose
• The card must be in the main driver’s name, not a family member’s or travel companion’s card

Even if you prepaid your minivan booking online, you are still required to present a physical credit card at the West Palm Beach counter. The hold is released after you return the vehicle, but your bank controls how quickly the funds become available again, which can take up to 15 business days. Bringing a backup credit card is always a good idea in case your primary card is declined.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your minivan hire in West Palm Beach.

West Palm Beach sits in South Florida, where cashless toll roads using SunPass and Toll-by-Plate are widespread. Whether you pay through the hire company's toll programme or your own visitor pass, you can submit a claim after your trip.

To claim your cashback after returning your West Palm Beach minivan:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid

The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your minivan booking totalled US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

To hire a minivan in West Palm Beach without any age surcharge, you must be at least 25 years old. Minivans are one of the vehicle classes that most hire brands in the United States restrict to drivers aged 25 and above.

Drivers aged 21 to 24 are generally not permitted to hire a minivan in West Palm Beach, as this vehicle class falls under the restricted categories that require the renter to be 25 or older. If you are under 25 and need a larger vehicle for a group, consider an intermediate or standard SUV, which may be available to younger renters subject to a young-driver surcharge.

• Age 25 and over: no surcharge, full access to minivan class
• Age 21 to 24: minivan class is typically restricted; a young-renter surcharge applies to eligible vehicle classes
• Under 21: not eligible to hire in Florida outside of New York and Michigan exceptions, which do not apply in West Palm Beach

You will still need a valid driver’s licence, a major credit card in your name, and all standard documents regardless of age. If you are unsure whether your age affects your West Palm Beach minivan booking, review your confirmation or contact customer support before your trip.

Your minivan hire in West Palm Beach follows a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the West Palm Beach counter.

When returning your minivan in West Palm Beach:

• Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the pump as evidence
• For after-hours returns, leave the receipt in the key envelope and keep a copy

If you return the minivan below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Returning the tank full is always the most cost-effective option. If the minivan was not full at collection, ask the agent to note the exact level on the agreement so you only need to match that level on return.

Yes, you can add an additional driver to your minivan hire in West Palm Beach, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation before arriving at the West Palm Beach counter. If it states "Additional driver free of charge" or similar wording, the first extra driver is covered. If not, the daily fees by brand are approximately:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the West Palm Beach collection point with their own valid driver’s licence and any required identification. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the minivan without being listed on the agreement is not covered by the hire protections, including CDW/LDW.

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at collection. Age restrictions for additional drivers on a minivan hire in West Palm Beach follow the same rules as for the main driver.

Your minivan hire in West Palm Beach can include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you selected. Check your booking confirmation to see what is included.

CDW/LDW reduces your financial liability for damage to the minivan caused by a collision, theft, or vandalism. A deductible or excess may still apply unless your confirmation explicitly states zero excess. CDW/LDW does not cover:

• Damage or injuries caused to third parties, which requires separate liability cover (LIS/ALI/SLI)
• Prohibited use such as off-road driving, DUI, or driving by an unlisted driver
• Items often excluded such as tyres, undercarriage, roof, and keys

In Florida, state-minimum third-party liability may or may not be included depending on the hire brand. Adding Liability Insurance Supplementary (up to US$300,000) is strongly recommended for your West Palm Beach minivan hire to protect against claims from other drivers or pedestrians.

If an incident occurs, report it immediately to the hire partner using the number on your agreement. Delays in reporting can invalidate your cover. Always add every driver to the agreement before anyone drives the minivan.

Yes, most bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your minivan hire in West Palm Beach as well. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the travel assistance typically covers:

• Medical cover for up to 5 passengers during the trip
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is particularly useful if you experience a medical emergency or accident while driving your minivan around West Palm Beach or on nearby Florida highways. It does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).

To use the assistance, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact cover terms and limits that apply to your West Palm Beach minivan hire.

Yes, you can opt out of the hire company's toll programme when collecting your minivan in West Palm Beach, but you should understand how billing works before deciding.

Florida's toll roads are almost entirely cashless, so your minivan will already have an electronic toll device or plate-based billing system installed. If you opt out of the unlimited toll package:

• Any toll road you drive through will be captured via Toll-by-Plate, billed to the hire company as the registered vehicle owner, and then passed to you with added administrative fees
• These charges can appear on your card days or weeks after you return the minivan in West Palm Beach
• Some brands charge a per-day administrative fee on any day a toll is incurred, even if you declined the package

Alternatively, you can purchase your own Florida visitor toll pass before or during your trip. If you do this, inform the West Palm Beach counter agent so they can deactivate the vehicle's default toll device and prevent duplicate charges.

The unlimited toll package in Florida typically costs approximately US$11 to US$15 per hire day depending on the brand. If you plan to use toll roads frequently during your West Palm Beach minivan hire, the unlimited package often provides better value and simpler billing.

Yes, one-way minivan hires are available in West Palm Beach, allowing you to return the vehicle to a different location, but a drop-off fee may apply depending on your route.

The drop-off fee is set by the hire partner and varies based on the cities involved, the distance, the season, and the vehicle class. Minivans, as a larger vehicle category, may carry higher repositioning fees than standard saloons on the same route.

• Same-city routes, such as West Palm Beach airport to a downtown location, often have no drop-off fee
• Routes between different Florida cities, such as West Palm Beach to Miami or Orlando, typically include a drop-off fee
• Long-distance or cross-state routes usually carry higher fees or may not be permitted for certain vehicle classes

During the booking process, any applicable drop-off fee for your West Palm Beach minivan hire will appear on the rate details page under the "To pay at destination" section. This fee cannot be prepaid and is settled at the collection point.

If you need to change your return location after booking, be aware that the route will be re-priced and the drop-off fee may change. Always confirm the updated fee before finalising any modification to your West Palm Beach minivan booking.

If you return your minivan in West Palm Beach after the agreed drop-off time, the hire company will typically apply a grace period of approximately 30 minutes before additional charges begin. This grace period is not guaranteed and varies by brand and location.

After the grace period, you may be charged for:

• Extra hours or an additional full hire day, depending on how late the return is
• A late return fee on top of the time charges, depending on the partner's policy

To avoid unexpected charges on your West Palm Beach minivan hire, plan your return with enough time to refuel (following the Full-to-Full policy) and reach the collection point before your scheduled time. If you know in advance that you need more time, contact the hire company or request an extension before the original return time, as extending mid-hire is easier and usually less costly than being charged for an unplanned late return.

Counter hours at West Palm Beach locations can vary, especially on holidays. Confirm the return location's hours on your hire agreement before your trip so you are not caught off guard. For after-hours returns, follow the key-drop instructions provided in your agreement and understand that liability for the minivan may continue until the vehicle is formally checked in.

When collecting your minivan in West Palm Beach, the first step is to confirm the operating hire brand shown on your booking confirmation, as this determines exactly which counter to go to.

At Palm Beach International Airport (PBI), hire car counters for major brands including Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, Payless, and Thrifty are located in the airport's consolidated hire car area. Follow the "Car Hire" signs within the terminal or ask airport staff for directions to the hire car facility.

• Check your confirmation for the exact brand name, as some brands share a counter or are served at a partner desk
• If your brand is not immediately visible, ask at any hire counter in the facility, as staff can direct you to the correct desk
• For city or downtown West Palm Beach collection locations, your confirmation will include the street address; call ahead if you are unsure of access or parking at that location

Bring all required documents to the counter: your driver’s licence, passport or ID, physical credit card in the main driver’s name, and your booking confirmation. Counter hours can vary, so review your hire agreement for the operating hours of your specific West Palm Beach minivan collection location, particularly if you are arriving on a holiday or late at night.