Minivan Hire
in Vancouver

Hola Car Rentals is a premium partner of the leading car hire companies in Vancouver, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Vancouver.

No. With Hola Car Rentals, all costs and charges for your booking in Vancouver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Vancouver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there is one tolled crossing you may encounter when driving a minivan in Vancouver: the Port Mann Bridge, which connects Surrey and Coquihalla areas via Highway 1. It is the only active toll road in British Columbia, as all other major roads in the Vancouver area are toll-free.

The Port Mann Bridge uses a fully cashless tolling system. There are no cash booths, so payment is handled electronically by capturing your minivan's licence plate. The charge is typically billed to the hire company, which then passes it on to you along with any applicable administrative fees.

At the counter, you may be offered an optional toll programme such as TollPass (Enterprise) or PlatePass (Hertz), which charges a daily convenience fee of approximately US$ 3.95 to US$ 4.95, capped at around US$ 30 per hire period. This covers the toll itself on eligible roads. If you decline the programme, the hire company will still bill you for any Port Mann Bridge tolls plus processing fees after the hire ends, sometimes weeks later.

If you plan to avoid the toll entirely, use an alternate crossing such as the Pattullo Bridge or the Alex Fraser Bridge, both of which are currently toll-free.

To pick up a minivan hire in Vancouver, you must bring the following physical documents to the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter in Vancouver or anywhere else in Canada.

Visitors driving a minivan in Vancouver on a foreign licence are generally permitted to do so, but some hire partners may request an IDP as a precaution even for Latin-alphabet licences. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

You need a physical major credit card with the main driver’s name printed on the card to cover the authorisation hold when picking up a minivan hire in Vancouver. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the deposit.

In Canada, the typical authorisation hold for a standard vehicle is approximately CA$ 300 to CA$ 500, though some Vancouver locations may place a hold of up to CA$ 750. For a larger vehicle such as a minivan, the hold could be at the higher end of that range or above it, depending on the hire partner and location.

The hold is a temporary authorisation, not a charge. It reduces your available credit until the hire company releases it after you return the minivan. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.

• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank before travelling to prevent fraud blocks on foreign in-person transactions
• Confirm the exact hold amount with the counter agent before signing

Even if you prepaid your Vancouver minivan booking online, you are still required to present a physical credit card at collection.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your minivan hire in Vancouver, including any Port Mann Bridge charges billed through the hire company.

To claim your cashback after returning the minivan in Vancouver, email [email protected] within 30 days of the return date. Include the following:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at collection
• A receipt or statement showing the toll charges paid (such as the final hire invoice with an itemised toll line)

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Vancouver minivan booking totalled US$ 500, the maximum cashback is US$ 25. If you paid US$ 15 in Port Mann Bridge tolls, you receive US$ 15 back. If you paid US$ 40, you receive US$ 25.

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, you can add an additional driver to your minivan hire in Vancouver, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.

Check your booking confirmation for the line that reads "Additional driver free of charge" to see whether it is already included. If it is not included, the typical fees charged at the counter in Vancouver are:

• Avis, Budget, Payless: approximately US$ 13 per day, capped at US$ 65
• Hertz, Thrifty, Dollar: approximately US$ 13.50 per day, capped at US$ 189
• Alamo, National, Enterprise: approximately US$ 15 per day

The additional driver must be present at the counter when you pick up the minivan in Vancouver. They must bring their own valid driving licence and any required IDP, and they must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections such as CDW and liability cover.

If someone drives the Vancouver minivan who is not named on the contract, cover may be voided and additional charges could apply.

The standard fuel policy for a minivan hire in Vancouver is Full-to-Full. You receive the minivan with a full tank and must return it full to avoid fuel charges.

At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge. If the minivan is not full at collection, the agent must note the exact level on the contract, and you only need to return it at that same level.

When returning the minivan in Vancouver, refuel within approximately 15 km of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt as proof in case a charge is disputed.

If you return the minivan below the recorded level, the hire company may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
• A refuelling service or administrative fee

Some Vancouver counter locations may offer a prepaid fuel option at collection. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.

Yes, a one-way drop-off fee may apply if you pick up a minivan in Vancouver and return it to a different city or location. The fee is route-specific and varies by hire partner, vehicle class, distance, and season.

Common patterns for minivan hires originating in Vancouver:

• Returning to another Vancouver-area location (for example, airport to downtown): often no drop-off fee
• Returning to a different British Columbia city such as Victoria or Kelowna: a drop-off fee typically applies
• Returning to another province or cross-border into the United States: fees are higher and some routes may not be permitted depending on the partner

During the booking process, any applicable drop-off fee for your Vancouver minivan will appear on the rate details page under the "To pay at destination" section. It will also be listed on your booking confirmation. This fee cannot be prepaid and is paid directly at the counter.

If the counter charges a different drop-off fee than what appeared on your confirmation, keep all paperwork and contact support after the hire. The No Extra Charges© guarantee can help resolve undisclosed fees.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover can be included with your minivan hire in Vancouver, depending on the rate plan you select. Check your booking confirmation to confirm whether CDW or LDW is listed and whether a deductible applies.

CDW and LDW reduce your financial liability for damage to the minivan caused by a collision, theft, or vandalism. However, they do not cover everything:

• Third-party liability (injury or property damage to others) requires separate LIS or SLI cover
• Damage from prohibited use such as off-road driving, DUI, or unauthorised drivers is excluded
• Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
• Incidents not reported promptly to the hire partner may not be covered

In Canada, provincial law requires every hire vehicle to carry a minimum level of third-party liability, so that baseline is included when you hire a minivan in Vancouver. However, you may want to add supplementary liability (LIS) for higher limits.

If an incident occurs with your Vancouver minivan, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your hire agreement.

Yes, most bookings include travel assistance through Terrawind Global Protection, and this benefit applies when hiring a minivan in Vancouver. However, this cover is available only to customers who are not residents of Canada or the United States.

For eligible renters driving a minivan in Vancouver, the travel assistance typically includes:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is not the same as CDW or liability insurance for the minivan itself. It is a separate travel protection benefit provided by a third party.

If you need assistance whilst travelling in the Vancouver area, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your Hola Car Rentals confirmation number ready (for example, HOLA1000000), along with your location and a description of the situation. Check your booking confirmation for the exact cover terms and limits that apply to your Vancouver minivan hire.

When picking up a minivan in Vancouver, the first step is to confirm the operating brand shown on your booking confirmation, such as Avis, Hertz, Alamo, Enterprise, Budget, or another partner. Each brand has its own counter location, and the name on your confirmation is the one to look for on airport or city signage.

At Vancouver International Airport (YVR), hire counters are typically located in the terminal building or accessible via a short shuttle or walkway to a consolidated hire area. Follow the "Car Hire" signs from the arrivals level. If your brand operates from a separate facility, a branded shuttle will pick you up from the designated stop outside the terminal.

• Match the brand name on your confirmation to the signage at the counter or shuttle stop
• If the brand is not immediately visible, check whether it is served at a partner counter (some smaller brands share a desk with a larger one)
• For city locations in Vancouver, bring the exact address and call the location if you have difficulty finding it

If you arrive after hours, review your booking confirmation for specific after-hours collection instructions. For any difficulty locating the counter for your Vancouver minivan, use the airport information desk or courtesy phones near the hire area.

Counter hours for minivan hires in Vancouver vary by hire partner and specific location. Hours can also change on public holidays, so it is important to confirm the operating hours shown on your booking confirmation before you arrive.

Key things to know about pickup and return timing for your Vancouver minivan:

• Most hire companies will hold your booking for up to 24 hours after the scheduled pickup time, including in cases of flight delays
• If your delay exceeds 24 hours, contact support as soon as possible, as changes are not guaranteed
• The standard grace period on return is approximately 30 minutes. Returning the minivan after that window may result in charges for an extra hour or day, plus a late fee
• After-hours returns must be arranged in advance. Follow the key-drop instructions provided and keep documentation of the minivan's condition at drop-off

If you are arriving in Vancouver on an international flight and anticipate a late arrival, check that your scheduled pickup time falls within the counter's operating hours. If not, consider adjusting your reservation pickup time before you travel.

It depends on the hire partner and the specific terms of your agreement. Cross-border travel from Vancouver into the United States with a minivan hire is not automatically permitted and must be authorised in advance by the hire company.

Some partners allow cross-border travel between Canada and the United States under specific conditions, while others restrict or prohibit it entirely. Key points to be aware of:

• You must request cross-border permission at the counter before leaving Vancouver. Driving the minivan across the border without authorisation can void your CDW and liability cover
• A one-way drop-off fee may apply if you plan to return the minivan in a US city rather than back in Vancouver
• Some vehicle classes, including larger minivans, may face additional restrictions for cross-border travel
• You will need valid travel documents for entry into the United States, including a passport

If cross-border travel is part of your plan, confirm it is permitted for your specific Vancouver minivan booking before you finalise the reservation. Review the hire agreement at collection to ensure the authorisation is noted in writing.

An IDP is not always mandatory for a minivan hire in Vancouver, but it is strongly recommended in certain situations and required in others.

You must carry an IDP alongside your original licence if your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. Without an IDP in those cases, the hire counter in Vancouver may refuse to hand over the minivan.

For licences written in English or other Latin-alphabet languages, an IDP is not strictly required in Canada, but some hire partners may request one as a precaution. Having one avoids any risk of being turned away at the counter.

• The IDP is a translation booklet only. It is not a standalone licence and must always be carried together with your original driving licence
• Obtain your IDP in your home country before travelling to Vancouver. It cannot be issued to foreign licence holders once you are abroad
• All documents presented at the Vancouver minivan counter must be physical originals. Digital copies are not accepted

If you are unsure whether your licence requires an IDP for your Vancouver minivan hire, err on the side of caution and obtain one before departure.