Minivan Hire
in Phoenix

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car pickups at Phoenix Sky Harbour Airport (PHX) are conducted at the off-site Rental Car Centre (RCC), not within the terminals. Here is how to reach it:

• After landing and collecting your luggage on Level 1, follow the overhead signs for the PHX Sky Train.
• Take the lift or escalator to the Sky Train platform. From Terminal 3, the journey takes about 5 minutes; from Terminal 4, approximately 8 to 10 minutes.
• The Sky Train is free of charge and operates 24 hours a day, 7 days a week, with trains arriving every 3 to 5 minutes.
• Alight at the Rental Car Centre station and look for the counter matching the brand shown on your booking confirmation (Avis, Budget, Hertz, Alamo, Enterprise, National, Dollar, Thrifty, or Payless).
• Complete your paperwork at the counter, then follow the signage to your designated hire vehicle in the parking garage.

Allow approximately 15 to 30 minutes from baggage reclaim to driving away in your Phoenix hire vehicle, and factor in extra time during busy periods when queues may be longer.

No, there are no toll roads in Arizona, so driving your hire vehicle in and around Phoenix will not incur any toll charges during your trip.

Unlike states such as Florida, Texas, or California, Arizona does not have active toll highways, cashless toll lanes, or congestion zones. You will not encounter E-ZPass readers, SunPass gantries, or similar systems while driving your Phoenix hire vehicle.

Some rental companies offer optional e-Toll programmes at the counter, but these are unnecessary for driving within Arizona. You can decline any toll package when collecting your hire vehicle in Phoenix without risk of fines or penalties.

If your travel extends beyond Arizona into neighbouring states that do have tolls, the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for any tolls paid during the rental period.

To collect your hire vehicle in Phoenix, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name. Digital copies are not accepted.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit cards and prepaid cards are not accepted for the deposit.
• A valid passport (for international visitors).
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or cruise tickets if arriving from abroad.

If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. The IDP is a translation document only and cannot replace your original licence.

All additional drivers collecting the Phoenix hire vehicle must also be present at the counter with their own valid licence and ID, and must sign the rental agreement to be covered.

Yes, Tolls Cashback is included with every hire vehicle booked through Hola Car Rentals, including Phoenix bookings.

Since Arizona has no toll roads, you will not encounter tolls while driving your hire vehicle around Phoenix itself. However, if your journey takes you into neighbouring states such as California, Nevada, or Texas, where toll roads exist, you can claim back up to 5% of your total booking value for tolls paid during the rental period.

To claim your cashback after returning your Phoenix hire vehicle:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (e.g., HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the original payment method used for your booking and usually processed within 7 to 10 working days after approval. Late submissions after 30 days are not accepted.

When collecting your hire vehicle in Phoenix, the rental company will place a temporary authorisation hold on your credit card. For rentals in the United States, this hold is typically around US$300 to US$400 for standard vehicles, though the amount for a hire van may be higher depending on the brand, location, and season.

A few key points:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, provided all rental conditions are met.
• Your bank controls how quickly the hold is released. It can take up to 15 working days to reflect on your statement.
• You must present a physical major credit card with your name on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit on your Phoenix hire vehicle.
• Bring a backup credit card in case your primary card is declined.

If unsure of the exact hold amount for your specific Phoenix booking, ask the counter staff before they process the authorisation.

No, drivers under 25 cannot hire a van in Phoenix. Vans are a restricted vehicle class in the United States, and rental partners require the main driver to be at least 25 years old to hire one.

This restriction applies regardless of which partner brand you book with at the Phoenix Rental Car Centre. Vehicle classes such as vans, full-size SUVs, luxury, and premium cars are generally off-limits for drivers aged 21 to 24, even if a young-driver surcharge is paid.

If you are between 21 and 24 years old and need a vehicle in Phoenix, you would need to select an eligible class such as Economy, Compact, Intermediate, or Compact SUV. These categories are available to younger renters, though a daily young-driver surcharge will still apply.

Drivers under 21 cannot hire in Arizona outside of New York and Michigan, where the minimum age is lower. Phoenix follows the standard US policy of 21 as the minimum age, with 25 required for restricted classes like the van.

Hire vehicles in Phoenix follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Phoenix hire:

• At collection: Check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the hire: Use the correct fuel type as indicated in the vehicle. Keep any fuel receipts in case of dispute.
• Before returning: Refuel within approximately 10 miles or 15 km of the Phoenix Rental Car Centre so the gauge does not drop below full before you arrive. Take a photo of the full gauge as evidence.

If you return the vehicle without a full tank, the rental company may charge you for the fuel shortfall at their own refuelling rate, which is usually higher than pump prices, plus an administrative fee. Returning full is always the most economical choice for your Phoenix hire.

Yes, you can add an extra driver to your Phoenix hire vehicle, either as part of your rate or for a fee payable at the counter.

Some Hola Car Rentals rates include one extra driver free of charge. Check your booking confirmation for the line stating "Extra driver free of charge" to see if this applies to your Phoenix hire.

If the extra driver is not included in your rate, the daily fees at the Phoenix Rental Car Centre are:

• Avis, Budget, and Payless: GBP 10 per rental day, capped at GBP 50 (plus taxes).
• Hertz, Dollar, and Thrifty: GBP 11 per rental day, capped at GBP 154 (plus taxes).
• Alamo, National, and Enterprise: GBP 13 per day (plus taxes).

The extra driver must be present at the Phoenix counter at collection with their own valid driving licence and any required IDP. They must sign the rental agreement to be covered. Anyone driving the vehicle without being listed on the agreement may void cover.

Yes, most Hola Car Rentals bookings include Travel Assistance via Terrawind Global Protection, which can assist if you experience an emergency during your Phoenix hire, including situations on motorways or in remote areas around the city.

The cover typically includes:

• Medical assistance for up to 5 passengers (excluding pre-existing conditions and accidents).
• Legal assistance in case of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To access help 24/7:

• Call: +44 20 7946 0123 (toll-free).
• WhatsApp: +44 7912 345678.
• Email: [email protected].

Have your full name, Hola Car Rentals confirmation number (e.g., HOLA1000000), your location near Phoenix, and a brief description of the issue ready when contacting them.

Important: This benefit does not apply to residents of the UK or Canada. It also does not cover damage to the hire vehicle itself (covered by CDW/LDW) or third-party liability (covered by LIS/SLI).

Yes, a valid foreign driving licence is generally accepted to hire a van in Phoenix. However, there are important conditions depending on the language and script of your licence.

• If your licence is in English or uses a Latin (Roman) alphabet, it is usually accepted on its own at the Phoenix Rental Car Centre.
• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. The IDP is a translation document only and must be carried with your original licence at all times.
• For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required.

Obtain your IDP in your home country before travelling to Phoenix. UK organisations such as the AA do not issue IDPs to holders of non-UK licences.

All documents presented at the Phoenix hire counter must be physical originals. Digital copies or photos on your phone are not accepted.

Yes, one-way hire of vans is possible in Phoenix, but a drop-off fee may apply depending on your destination, the rental partner, and the vehicle class.

Here is what to expect:

• Returning the van to a different Phoenix-area location (e.g., airport to city centre) may not incur a fee, but this depends on the route.
• Returning the van to a different city or state will usually incur a one-way drop-off fee, varying by distance, partner brand, and season.
• Cross-border one-way hires (e.g., Phoenix to Mexico) are often restricted or attract higher charges. Always check with the partner before booking.

During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the "To pay at destination" section. This fee cannot be paid in advance and is payable at the counter.

If you change your return location after booking, the route may be re-priced and a higher or new fee may apply.

When hiring a van in Phoenix, you have several insurance and protection options to consider:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the van from a collision, theft, or vandalism. A deductible may apply unless your booking states zero. This does not cover damage caused to other vehicles or persons.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage caused to third parties while driving the van. Some US states require a minimum liability cover, but not all. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.
• Personal Accident Insurance (PAI): Covers injuries to you and your passengers. This is separate from CDW/LDW and LIS.

Check your Hola Car Rentals booking confirmation to see which protections are included in your chosen rate (All Inclusive or All Inclusive+). Any optional extras accepted at the Phoenix counter, such as prepaid fuel or GPS, are paid locally and are not covered by the No Extra Charges© guarantee.

Returning your hire van at Phoenix Sky Harbour Airport is straightforward. All returns are made to the same Rental Car Centre (RCC) where you collected the vehicle.

• Follow the "Rental Car Return" signs as you approach the airport. These will direct you to the RCC facility.
• Drive into the designated return lanes for your rental brand inside the RCC.
• A staff member will typically check in the van and note the fuel level and any new damage. Take a photo of the fuel gauge and odometer before handing over the keys.
• Request a final receipt or confirmation that the contract is closed.
• After returning the van, take the Sky Train from the RCC back to your terminal. The Sky Train operates 24 hours and is free of charge.

Before returning your Phoenix hire van, refuel within approximately 10 miles or 15 km of the RCC to adhere to the Full-to-Full fuel policy. Returning without a full tank may incur a refuelling charge at the partner’s rate plus an admin fee.

If any post-rental charges appear on your statement after returning the van, keep your rental agreement and receipts and contact Hola Car Rentals support for assistance.