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Frequently Asked Questions
What does my minivan hire in Missouri through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Missouri, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Missouri.
Will I face unexpected charges when I hire a minivan in Missouri through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Missouri are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Missouri charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when driving a minivan in Missouri?
Missouri has only one toll facility: the Lake of the Ozarks Community Bridge on State Highway MM. This is the only toll road in the state, so most minivan trips across Missouri will not encounter any tolls at all.
A few important details about this bridge:
- Payment is cash only. There are no electronic transponders, E-ZPass readers, or cashless lanes at this crossing.
- The toll for a standard 2-axle passenger vehicle (which covers most minivan rentals) is US$3.00 during summer months (May through September) and US$2.00 at other times of year.
- There is no option to pay by credit card or invoice at the booth. If you do not have cash, you cannot cross.
Missouri has no congestion charges, emissions zones, or city-centre driving fees of any kind. Optional toll programmes offered by rental companies at the counter (such as e-Toll or TollPass) are not useful in Missouri since the only toll booth requires cash and does not accept transponders. Save your cash for the bridge if your Missouri minivan itinerary takes you through the Lake of the Ozarks area.
Which rental brands offer a minivan rental at Missouri airports?
Several major rental brands offer minivan options at Missouri's two primary airports, St. Louis Lambert International (STL) and Springfield-Branson National (SGF).
- Budget at STL offers minivans such as the Toyota Sienna and Ford Transit Wagon, suitable for up to 7 to 8 passengers.
- Enterprise operates at both STL and SGF and provides minivans; drivers aged 21 to 24 may rent a minivan subject to a young-driver surcharge.
- National and Alamo are available at STL and SGF, with after-hours return options at both locations.
- Avis at STL offers minivans and passenger vans.
- Hertz and SIXT also have minivan availability at Missouri locations.
Common minivan models you may encounter in Missouri include the Chrysler Pacifica, Toyota Sienna, and Ford Transit Wagon. Availability is strongest at STL and SGF; minivan consistency at smaller Missouri locations is not guaranteed. Always book your Missouri minivan in advance, especially during peak travel periods, to secure your preferred model and rate.
What documents do I need to pick up a minivan rental in Missouri?
To pick up a minivan rental in Missouri, you must bring the following physical documents to the counter:
- A valid, original driver's licence in the main driver's name. Digital copies are not accepted.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United States).
If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. No digital or on-screen versions will be accepted at the Missouri minivan rental counter. Bring a backup credit card in your name as well, in case your primary card is declined.
Does Hola Car Rentals offer Tolls Cashback for minivan rentals in Missouri?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Missouri minivan rental.
Missouri has only one toll road, the Lake of the Ozarks Community Bridge, which charges US$2.00 to US$3.00 for a standard minivan. If your Missouri minivan trip takes you through that area, or if you drive into neighbouring states with more extensive toll networks, you can claim those costs back.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your minivan.
- Include your Hola Car Rentals reservation confirmation, a copy of the signed rental agreement, and a receipt or statement showing the toll charges paid.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts throughout your Missouri minivan trip.
Can drivers under 25 rent a minivan in Missouri?
Yes, drivers aged 21 to 24 can rent a minivan in Missouri, but a young-driver surcharge applies and certain vehicle class restrictions are in effect.
Minivans fall into a restricted vehicle category in the United States. Most rental brands require the main driver to be at least 25 years old to rent a minivan. Missouri does not have a state law (like New York or Michigan) that overrides this policy, so the rental company's standard rules apply.
If you are 21 to 24 and need a minivan in Missouri, here is what to expect:
- Enterprise at Missouri locations (STL and SGF) does allow drivers aged 21 to 24 to rent minivans, subject to a daily young-driver surcharge of approximately US$25 per day.
- Other brands such as Budget and Avis may restrict minivan rentals to drivers 25 and older.
- A valid driver's licence and a major credit card in the main driver's name are still required regardless of age.
If you are from Latin America or the Caribbean and booking through Hola Car Rentals with Avis or Budget, check your confirmation to see if the underage fee waiver applies. Note that this waiver covers specific vehicle categories and may not extend to minivan classes.
What are the counter hours for minivan pickup at Missouri airports?
Counter hours for minivan rentals vary by brand and Missouri airport location. Here is a summary of what to expect at the two main airports:
- Budget at STL: Open 24 hours Sunday through Saturday, though the counter closes at 10 PM. After 10 PM, Budget customers are directed to the nearby Avis counter to complete their minivan pickup.
- Enterprise, National, and Alamo at STL: Counters operate from 6 AM to 11:45 PM daily. After-hours minivan returns are accepted between 4 AM and midnight. For returns before 4 AM, a designated drop location at 4540 Woodson Road serves National and Alamo customers.
- Enterprise at SGF: Open Monday through Saturday from 7:30 AM to 11:59 PM, and Sunday from 8 AM to 11:59 PM. After-hours key drop is available for minivan returns.
If your flight arrives outside standard counter hours, confirm after-hours pickup or return procedures with your rental brand before travelling. Your booking confirmation will include the specific counter details for your Missouri minivan reservation. Arriving during staffed hours is always the smoothest option for a minivan pickup.
How does the fuel policy work for a minivan rental in Missouri?
Minivan rentals in Missouri follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.
Here is how to handle fuel correctly during your Missouri minivan rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- Use the correct fuel type for your minivan. Common models like the Chrysler Pacifica use regular unleaded petrol.
- Before returning the minivan, refuel within approximately 10 miles or 15 kilometres of the return location so the tank does not drop below full on the drive back.
- Keep your final fuel receipt showing the date, time, and station address as proof.
If you return the Missouri minivan with less than a full tank, the rental company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus an administrative service fee. Gas stations are available near both STL and SGF airports, though stations immediately adjacent to airports can be busier and slightly more expensive. Planning your refuel stop a few miles before the return is the most cost-effective approach.
How does the minivan return process work at Missouri airports?
Returning a minivan at Missouri airports is straightforward, but the exact process depends on which brand you rented from.
- Budget at STL: Follow the airport car hire return signs to the Budget facility. Record your mileage and fuel level on the rental agreement, then drop the keys in the Fastbreak box. No counter visit is needed. A shuttle will take you back to the terminal.
- Enterprise, National, and Alamo at STL: Return the minivan to the rental facility. A shuttle runs between the facility and the terminal from 4 AM to midnight. For very early morning returns before 4 AM, National and Alamo customers can use the drop location at 4540 Woodson Road.
- Enterprise and National at SGF: Return the minivan to the rental facility. After-hours key drop is available if your return falls outside staffed hours.
Before returning your Missouri minivan, refuel nearby and take a photo of the fuel gauge and odometer. For after-hours drops, place your fuel receipt in the key envelope. Keep a copy of your rental agreement and any return paperwork. If you have questions about your final receipt after the return, contact the rental brand directly using the number on your agreement.
What travel assistance is included with a minivan rental in Missouri?
Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection. This benefit is available for minivan rentals in Missouri and covers up to 5 passengers per event.
Core benefits typically include:
- Travel insurance with medical coverage for accidents and non-pre-existing illnesses during your trip.
- Legal assistance in the event of a road accident, which can be especially useful on Missouri's interstate highways such as I-70.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage does not apply to residents of the United States or Canada. If you are a US or Canadian resident renting a minivan in Missouri, this benefit is not available to you.
To use travel assistance during your Missouri minivan rental, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always contact assistance before incurring medical expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and coverage limits that apply to your Missouri minivan reservation.
Is a credit card required to pick up a minivan rental in Missouri?
Yes, a major credit card in the main driver's name is required to pick up a minivan rental in Missouri. The rental company will place a temporary authorisation hold on the card at the time of pickup.
For standard vehicles in the United States, including minivans, the typical hold is around US$300 to US$400, though the exact amount varies by brand, location, and vehicle class. Minivans may carry a higher hold than economy cars.
Key requirements for the credit card at your Missouri minivan pickup:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card.
- The driver's name must be printed on the physical card and match the rental agreement.
- You must present the physical card at the counter. Digital wallets, virtual card numbers, and screenshots are not accepted.
- The card must have sufficient available credit to cover the hold plus any expected charges.
The hold is not a charge. It is released after you return the minivan, but your bank controls how quickly the funds become available again, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined at the Missouri counter.
Can I add an additional driver to my minivan rental in Missouri?
Yes, you can add an additional driver to your minivan rental in Missouri, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included. If not, the daily fees by brand are:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes).
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes).
- Alamo, National, and Enterprise: US$15 per day (plus taxes).
All additional drivers on your Missouri minivan must be present at the counter at pickup with a valid driver's licence and any required ID. They must sign the rental agreement. If your licence is not in English or uses a non-Latin alphabet, an International Driving Permit is also required.
Only drivers listed on the rental agreement are covered by the minivan's insurance protections. Anyone who drives the Missouri minivan without being named on the contract may void coverage entirely. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Missouri.
What insurance coverage is included with a minivan rental in Missouri?
The insurance included with your Missouri minivan rental depends on the rate plan you selected. Here is a breakdown of the main coverages relevant to minivan rentals in Missouri:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the minivan itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the Missouri minivan. Some U.S. states require a minimum level of liability cover; Missouri rental companies include state-minimum liability by default, but limits may be low. Adding supplementary liability up to US$300,000 is strongly recommended.
CDW and LDW do not cover tyres, the undercarriage, the roof, or personal belongings inside the minivan. Only drivers named on the rental agreement are covered.
At the Missouri pickup counter, review the rental agreement carefully before signing. Confirm which coverages are active, what deductibles apply, and whether any exclusions affect your minivan use. If you have questions about what your specific Hola Car Rentals rate includes, check your booking confirmation before arriving at the counter.
Can I pick up a minivan in Missouri and return it in a different city?
Yes, one-way minivan rentals in Missouri are possible, but a drop-off fee may apply depending on your specific route and the rental brand you choose.
Here is what to expect:
- Returning the minivan to a different Missouri city, such as picking up in St. Louis and dropping off in Springfield, will typically trigger a one-way drop-off fee. The amount varies by brand, distance, and vehicle class.
- Returning the minivan to a location in a different state will usually carry a higher drop-off fee, and some routes may not be permitted at all.
- The drop-off fee is shown during the booking process under the "To pay at destination" section. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation.
To confirm whether a one-way minivan route is available in Missouri and what the fee will be, complete the search on the Hola Car Rentals website with your specific pickup and return locations. The fee, if any, will appear on the rate details page before you book. Changing your return location after booking may reprice the rental and recalculate the drop-off fee, so confirm your itinerary before finalising your Missouri minivan reservation.
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