VERIFIED REVIEWS
Frequently Asked Questions
What does my minivan hire in Maine through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Maine, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maine.
Will I face unexpected charges when I hire a minivan in Maine through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Maine are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maine charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which hire brands offer minivan hires in Maine?
Several major hire brands offer minivans in Maine, primarily at Portland International Jetport (PWM) and Bangor International Airport (BGR).
- Portland (PWM): Enterprise, Hertz, Alamo, and Budget all carry minivan inventory, including models such as the Chrysler Pacifica or similar.
- Bangor (BGR): Budget, Hertz, Alamo, and Enterprise offer minivans and passenger vans at the terminal.
- Off-airport in Maine: Darling's operates van and minivan inventory at locations in Bangor, Ellsworth, and Augusta.
Because minivan availability in Maine is concentrated at these two airports, booking in advance is strongly recommended, especially during peak travel periods. If your preferred brand shows no minivan availability at one Maine airport, check the other before adjusting your travel plans.
Where do I collect my minivan hire at Portland International Jetport in Maine?
At Portland International Jetport (PWM) in Maine, minivan hire counters for brands such as Budget, Hertz, Enterprise, and Alamo are located inside the terminal, directly across from the baggage claim area. No shuttle is required.
For Budget specifically, the counter is open Sunday through Saturday from 6:00 AM to midnight. After-hours minivan returns at PWM are handled via a Fastbreak key-drop box: record your mileage and fuel level, leave the agreement in the envelope, and your contract will be closed and mailed to you within 48 hours.
At Bangor International Airport (BGR), minivan hire counters for the same brands are also located inside the terminal at or near 287 to 299 Godfrey Boulevard, with no shuttle needed for access or return.
When you arrive, follow the car hire signs inside the terminal to locate your specific brand counter. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport.
What documents do I need to collect a minivan hire in Maine?
To collect a minivan hire in Maine, you must present the following physical documents at the counter:
- A valid, original driver's licence (not a digital copy).
- A physical major credit card in the main driver's name, with the driver's name printed on the card, for the authorisation hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher if required by the partner.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at any Maine minivan hire counter. Debit and prepaid cards are not accepted for the authorisation hold.
How do tolls work when driving a hire minivan in Maine?
Maine uses the E-ZPass electronic toll system, operated by the Maine Turnpike Authority on the main toll highway running from Kittery to Augusta. Cash toll booths have been largely eliminated, so your hire minivan in Maine will almost certainly need to use a cashless lane.
When you collect your minivan, the hire company will offer a toll programme you can enrol in:
- Enterprise TollPass: US$4.95 per day (maximum US$34.65 per rental period) plus the actual toll amounts incurred.
- National TollPass: US$3.95 per usage day (maximum US$19.75 per rental period) plus actual tolls.
- No service fee is charged on days when you do not use a toll road.
If you drive through an E-ZPass lane without enrolling in the hire company's toll programme, the hire company will receive a notice and charge your credit card for the toll plus administrative fees. Toll charges typically appear on your statement four to six weeks after the hire ends.
Hola Car Rentals includes Tolls Cashback on all bookings, so you can claim up to 5% of your total booking value back for tolls paid on the Maine Turnpike or elsewhere during your hire.
What is the minimum age to hire a minivan in Maine?
The minimum age to hire a minivan in Maine is generally 25. Minivans fall into a restricted vehicle class, meaning most hire partners at Maine airports will not hire them to drivers under 25.
Drivers aged 21 to 24 may be able to hire smaller vehicle classes in Maine, but minivans are typically excluded for this age group. Maine does not have the same state-law exceptions as New York or Michigan, so the standard partner policy of 25 and older applies for minivan hires.
If you are under 25 and need a minivan in Maine, contact the specific hire brand at Portland International Jetport (PWM) or Bangor International Airport (BGR) directly to confirm their current policy, as rules can vary slightly by location and season.
Regardless of age, all hirers must present a valid driver's licence and a physical major credit card in the main driver's name for the authorisation hold.
How does the Tolls Cashback benefit work for a minivan hire in Maine?
Yes, Hola Car Rentals includes Tolls Cashback on every minivan hire booking, including those in Maine. You can get up to 5% of your total booking value back for tolls you pay during your hire, such as those on the Maine Turnpike E-ZPass system.
Here is how to claim it after your Maine minivan hire ends:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your Maine minivan booking totalled US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Can I pick up a minivan in Maine and return it to a different city?
Yes, one-way minivan hires in Maine are possible, for example picking up at Portland International Jetport (PWM) and returning at Bangor International Airport (BGR), but a drop-off fee may apply depending on the route, hire brand, and vehicle class.
Here is what to expect:
- Same-state one-way routes within Maine, such as Portland to Bangor, typically carry a drop-off fee that varies by brand and season.
- The fee is not included in the prepaid rate and must be paid at the counter at the end of the hire.
- Cross-border one-way trips, such as returning a Maine minivan hire in Canada, may be restricted or require prior authorisation from the hire partner.
During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Maine minivan route will be shown under the To Pay at Destination section before you confirm. Review your booking confirmation to verify the fee before collection. If the counter charges a different amount than what was disclosed, keep all paperwork and contact support, as No Extra Charges© Coverage may apply.
How much is the authorisation hold for a minivan hire in Maine?
When you collect a minivan hire in Maine, the hire partner will place a temporary authorisation hold on your credit card. For hires in the United States, including Maine, this hold is typically around US$300 to US$400 for standard vehicles, though minivans and larger vehicle classes may carry a higher hold amount.
Important things to know about the deposit:
- The hold is not a charge. It temporarily reduces your available credit until the hire is closed and your bank releases it, which can take up to 15 business days after return.
- Only a physical major credit card in the main driver's name, with the driver's name printed on the card, is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
- Even if you prepaid your Maine minivan booking, you must still present a credit card at the counter for the hold.
To avoid issues, notify your bank of your travel to Maine before collection, confirm your card is enabled for in-person transactions, and consider bringing a backup credit card.
What travel assistance is included with a minivan hire in Maine?
Most Hola Car Rentals bookings, including minivan hires in Maine, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if something unexpected happens while driving through Maine's more remote areas, such as along the coast or inland regions far from major cities.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents).
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire minivan itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms that apply to your Maine minivan hire.
What fuel policy applies to a minivan hire in Maine?
Minivan hires in Maine follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.
Steps to follow for your Maine minivan hire:
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
- During your hire, use the correct fuel type as shown in the vehicle. Keep fuel receipts in case of any dispute.
- Before returning the minivan, refuel within approximately 10 miles or 15 km of the return location at Portland International Jetport (PWM) or Bangor International Airport (BGR) so the gauge does not drop below full before you arrive.
- For after-hours returns at PWM, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
If you return the minivan below the recorded starting level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Returning the minivan full is always the most cost-effective option.
Is CDW insurance included in a minivan hire in Maine?
Whether Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is included in your Maine minivan hire depends on the rate plan you selected when booking.
If your Hola Car Rentals confirmation shows CDW or LDW as included, here is what it covers for your Maine minivan:
- Damage to the hire minivan caused by a collision or covered incident, including theft and vandalism.
- Repairs or the vehicle's value up to the policy limits, minus any applicable deductible or excess.
CDW and LDW do not cover:
- Third-party liability, meaning injuries or property damage you cause to others. For that, you need LIS, ALI, or SLI coverage.
- Damage from prohibited use such as off-road driving, driving under the influence, or use by an unauthorised driver not listed on the agreement.
- Tires, wheels, undercarriage, or roof damage in most cases.
At the counter in Maine, verify that CDW or LDW appears on your hire agreement before signing. If an incident occurs during your minivan hire, report it to the partner immediately using the number on your confirmation.
Can I add an additional driver to my minivan hire in Maine?
Yes, you can add an additional driver to your minivan hire in Maine, either as an included benefit or for a daily fee paid at the counter, depending on your rate.
Check your Hola Car Rentals confirmation for the line that reads Additional driver free of charge. If it appears, the first extra driver is covered at no cost. If it does not appear, the following daily fees apply at Maine hire counters:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
Requirements for adding a driver to your Maine minivan hire:
- The additional driver must be present at the counter at collection with a valid driver's licence.
- They must meet the minimum age requirement. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.
- Both the main driver and the additional driver must sign the hire agreement.
Only drivers listed on the agreement are covered by CDW, LDW, and liability protections during the Maine hire.
What happens if my minivan hire in Maine is returned after hours?
After-hours minivan returns in Maine are available at Portland International Jetport (PWM) and follow a specific process depending on the hire brand.
For Budget at PWM, the after-hours return process for your minivan works as follows:
- Drive to the car hire return area, which is located across from baggage claim and follows the same airport signs used for pickup.
- Record the mileage and fuel level before leaving the vehicle.
- Place the hire agreement in the Fastbreak key-drop envelope and deposit it in the return box.
- The contract will be closed and mailed to you within 48 hours.
- Keep a photo of the fuel gauge and odometer as evidence in case any post-hire charges arise.
At Bangor International Airport (BGR), minivan returns are made directly at the terminal lot near Godfrey Boulevard, with no shuttle required.
Be aware that after-hours returns may affect your liability for the vehicle until the hire company formally checks it in the next morning. If any damage is noted at check-in that was not documented before you left, it can be harder to dispute. Taking timestamped photos of the minivan before you walk away is strongly recommended for any Maine after-hours return.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe