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Frequently Asked Questions
What does my minivan hire in Gaspé through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges when I hire a minivan in Gaspé through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my minivan at Gaspé Airport?
Your minivan pickup at Gaspé Airport (YGP) is handled directly inside the terminal building. Walk to the Enterprise counter located at 60 Rue de l'Aéroport, Gaspé, QC G4X 2K2. No shuttle or consolidated hire centre is required.
Enterprise is the on-site provider at Gaspé Airport and also services National reservations. The process is straightforward:
- Collect your baggage after landing
- Proceed to the Enterprise counter inside the terminal
- Present your booking confirmation, driver’s licence, passport, and credit card
- Sign the hire agreement and collect your minivan keys
From landing to driving away typically takes 15 to 30 minutes during operating hours. There are no after-hours pickup options at Gaspé Airport, so plan your arrival accordingly. If your flight is delayed by less than 24 hours, the desk will hold your reservation.
What are the counter hours for minivan pickup in Gaspé?
Counter hours for minivan hires in Gaspé are limited, so planning your arrival time carefully is essential.
- Gaspé Airport (YGP) counter: serviced by Enterprise, with hours aligned to the city centre schedule
- City centre location (164 Bd de Gaspé, Gaspé, QC G4X 1A9): Monday to Friday, 08:00 to 17:00; closed on weekends
After-hours pickup and returns are not available at either Gaspé location. There are no key-drop options. If you arrive outside operating hours, your minivan reservation cannot be fulfilled until the counter reopens.
If your flight into Gaspé is delayed, hire companies will hold your booking for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible to avoid forfeiting your reservation.
What documents do I need to pick up a minivan in Gaspé?
To collect your minivan in Gaspé, you must present all documents in physical form at the counter. Digital copies are not accepted.
- Valid driver’s licence (original, unexpired, in the main driver’s name)
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licences in Latin script but not in English, an IDP is strongly recommended
- Passport or valid government-issued photo ID
- Major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit authorisation hold
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from abroad)
Debit cards and prepaid cards are not accepted for the security deposit at the Gaspé counter. Bring a backup credit card in case your primary card is declined. All named drivers must be present at pickup with their own valid licence.
How do tolls work when driving a minivan hire in Gaspé?
Quebec operates cashless toll roads, meaning there are no cash payment booths. Tolls must be paid electronically or online. While the Gaspé area itself and Route 132 along the Gaspésie peninsula do not have major toll points, driving your minivan towards Quebec City or Montreal will bring you onto tolled roads.
When hiring through Enterprise or National in Gaspé, a TollPass service may be available at the counter for a convenience charge of approximately CAD 3.95 to CAD 4.95 per day, capped at around CAD 30 per hire period, plus the actual toll amounts. If you do not enrol, the hire company will bill actual tolls plus administrative fees to your credit card after the hire ends. Toll charges can appear on your statement four to eight weeks after your return.
To avoid unexpected charges, ask the counter agent about the toll programme options before signing your minivan agreement in Gaspé. Keep any toll receipts or statements, as these will be needed if you submit a claim.
Can I get cashback on tolls paid during my minivan hire in Gaspé?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your minivan hire in Gaspé.
If you drive your minivan from Gaspé towards Quebec City or other regions with cashless toll roads, you can submit a claim after returning the vehicle. Here is how it works:
- The refund equals the lesser of your actual toll costs or 5% of your booking total
- Example: if your booking total is GBP 600, the cap is GBP 30. If you paid GBP 20 in tolls, you receive GBP 20 back
To claim, email [email protected] within 30 days of returning your Gaspé minivan. Include:
- Your Hola Car Rentals booking confirmation
- A copy of the hire agreement signed at pickup
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.
What is the security deposit for a minivan hire in Gaspé?
When picking up your minivan in Gaspé, the hire counter will place a temporary authorisation hold on your credit card. For premium vehicle classes such as minivans, the hold at Enterprise or National in Gaspé can be approximately GBP 850, though the exact amount is set by the hire company at the counter and may vary.
Key points to keep in mind:
- The hold is a temporary authorisation, not a charge. It reduces your available credit until released after the hire ends
- Only a major credit card in the main driver’s name, with the driver’s name printed on the physical card, is accepted. Debit and prepaid cards are not accepted
- Banks may take up to 15 working days to release the hold after your minivan is returned in Gaspé
- Bring a backup credit card in case your primary card is declined or has insufficient available credit
Set a travel notice with your bank before arriving in Gaspé to prevent the authorisation from being flagged as a suspicious transaction.
Are there young driver surcharges for renting a minivan in Gaspé?
Yes, a young driver surcharge applies to minivan hires in Gaspé for drivers between the ages of 21 and 24. At Enterprise and National locations in Gaspé, this surcharge is GBP 20 per day, charged at the counter in addition to your prepaid rate.
Drivers under 21 are generally not permitted to hire a minivan in Gaspé. Drivers aged 25 and over are not subject to any young driver surcharge.
If you plan to add a young driver to your minivan hire in Gaspé:
- The additional driver must be present at pickup with a valid driver’s licence
- The young driver surcharge applies per day for each underage driver listed on the agreement
- Both the main driver and the additional driver must sign the hire agreement
Check your booking confirmation to see whether an additional driver fee is already included in your rate, as this is separate from the young driver surcharge.
Can I add an additional driver to my minivan hire in Gaspé?
Yes, you can add an additional driver to your minivan hire in Gaspé at the counter when you pick up the vehicle.
At Enterprise and National in Gaspé, the additional driver fee is GBP 15 per day when not included in your rate. Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to see if this applies to your minivan reservation.
Requirements for adding a driver in Gaspé:
- The additional driver must be present at the counter at pickup
- They must present a valid driver’s licence and photo ID
- If their licence uses a non-Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the minivan in Gaspé may void cover and trigger additional charges.
What driving rules in Quebec should I know before taking a minivan in Gaspé?
Driving a minivan in Gaspé means following Quebec's provincial rules, which differ from other Canadian provinces and may surprise first-time visitors.
- Left lane discipline: on roads with speed limits of 80 km/h or higher, the left lane is for overtaking only. Staying in the left lane can result in fines of GBP 45 or more
- Hazard lights: if you are driving significantly below the posted speed limit due to conditions, Quebec law requires you to activate your hazard lights to avoid impeding traffic. Fines exceed GBP 90
- Right turn on red: permitted throughout Quebec except on the island of Montreal. Violations carry fines and demerit points
- ARRET signs: Quebec uses French stop signs. Four-way stops follow a first-to-stop, first-to-go rule common throughout the province
- Flashing green lights: in Quebec, a flashing green light or arrow means oncoming traffic has a red signal, giving you right of way to turn left
- School zones: speed limits drop to 30 km/h, with strict rules around stopped school buses
- Work zones: fines double in active road construction areas, which are common on Gaspésie routes including Route 132
Road signs in Gaspé and throughout Quebec are in French only. Familiarise yourself with key terms before driving your minivan.
Is a one-way minivan hire possible from Gaspé to another city?
Yes, one-way minivan hires from Gaspé to another city in Canada are possible, though a drop-off fee may apply depending on your route and the hire partner.
At Gaspé Airport (YGP), one-way hires are serviced by National via Enterprise. Because Gaspé is a remote location on the Gaspésie peninsula, one-way fees for a minivan can be higher than those for urban centres, reflecting the cost of repositioning the vehicle.
What to expect:
- The drop-off fee is a one-time charge set by the hire partner and is not included in your prepaid rate
- It will appear under the "To pay at destination" section during booking and on your confirmation
- The fee is separate from fuel, tolls, and taxes
- Cross-border one-way hires (for example, from Gaspé to the United States) may be restricted or carry significantly higher fees. Confirm with the partner before booking
If the drop-off fee shown at the Gaspé counter differs from what your confirmation states, keep all paperwork and contact support after the hire. No Extra Charges© coverage applies to undisclosed fees.
What insurance do I need for a minivan hire in Gaspé?
When hiring a minivan in Gaspé, two main types of protection are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the minivan is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the minivan. In Canada, provincial law requires every vehicle to carry third-party liability, and this statutory cover is included by default when you hire in Canada. You can purchase higher supplementary limits at the counter if you want additional protection.
Common exclusions to be aware of for your Gaspé minivan hire:
- Prohibited use such as off-road driving, racing, or driving under the influence voids cover
- Drivers not listed on the hire agreement are not covered
- Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
Review your booking confirmation to confirm which protections are included in your rate before arriving in Gaspé.
What is the fuel policy for a minivan hire in Gaspé?
The standard fuel policy for a minivan hire in Gaspé is Full-to-Full. You receive the minivan with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At pickup in Gaspé, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the minivan in Gaspé with less than a full tank, the hire company may charge for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.
Fuel stations along Route 132 and in the Gaspé area can be spaced apart, especially in more remote sections of the Gaspésie peninsula. Plan your last refuel stop carefully before returning the minivan to avoid any shortfall charges.
Does travel assistance cover a breakdown in my minivan in Gaspé?
Most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong with your minivan in a remote area of Gaspé or along the Gaspésie peninsula.
Core benefits typically included:
- Medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance while travelling in Gaspé, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location in Gaspé, and a description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit does not apply to Canadian or US residents. It is designed for travellers from outside North America hiring a minivan in Gaspé. It also does not cover damage to the hire vehicle itself. For vehicle damage, CDW/LDW applies. For roadside issues such as a flat tyre or dead battery, contact the hire partner using the number on your hire agreement.
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