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About hiring a car with Hertz in Huntsville
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Huntsville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Huntsville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Huntsville.
Will I face unexpected charges at the Hertz counter in Huntsville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Huntsville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Huntsville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Huntsville International Airport?
The Hertz counter at Huntsville International Airport (HSV) is located at 1000 Glenn Hearn Blvd, inside the terminal. After collecting your baggage, you can proceed directly to the Hertz counter without needing a shuttle or off-airport transport, as the facility is on-site.
Once at the Hertz counter in Huntsville, you will present your documents, complete the hire agreement, and receive your vehicle. Allow roughly 20 to 45 minutes from baggage claim to driving away, depending on queue length and paperwork.
If you prefer an off-airport Hertz location in Huntsville, the most popular is at 2223 Memorial Pkwy SW, with additional locations at 2401 Governors Dr SW and 9091 Madison Blvd in nearby Madison.
What documents do I need to pick up a Hertz hire car in Huntsville?
To pick up your Hertz hire car in Huntsville, you must bring the following physical documents:
- A valid, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel (required for international visitors)
If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also present an original International Driving Permit (IDP) alongside your home-country licence. The IDP is a translation only and is not valid without the original licence.
At the Hertz airport counter in Huntsville (1000 Glenn Hearn Blvd), a secondary ID such as a passport is particularly important. All documents must be physical originals; digital copies are not accepted.
Is a credit card required to pick up a Hertz car in Huntsville?
Yes, a major credit card in the main driver’s name is required to pick up a Hertz hire car in Huntsville.
The Hertz counter in Huntsville will place a temporary authorisation hold on your credit card at pickup. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location.
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on the physical card
- Prepaid cards, gift cards, and virtual cards are not accepted for the deposit
- Debit cards are not accepted for the authorisation hold
- The hold is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release
Even if you prepaid your Hertz Huntsville booking online, you must still present a physical credit card at the counter. Bringing a backup credit card is recommended in case your primary card is declined.
How do tolls work when renting a Hertz car in Huntsville, Alabama?
When driving a Hertz hire car in Huntsville, Alabama, you may encounter toll roads if you travel to other parts of the state. Alabama's toll roads are managed through the Alabama Freedom Pass system and include routes such as the Montgomery Expressway Bridge (US$1.50), the Tuscaloosa Bypass (US$1.50), the Emerald Mountain Expressway (US$1.75), and the Foley Beach Express Toll Bridge (US$2.75) for standard 2-axle vehicles.
Alabama toll roads accept cash, credit or debit cards, and the Alabama Freedom Pass transponder, so they are not fully cashless. However, your Hertz hire vehicle in Huntsville will typically include an electronic toll device.
- You can opt into an unlimited toll package at the Hertz counter in Huntsville, typically costing between US$11 and US$25 per day
- If you decline the package, Hertz will charge you the actual toll amounts plus administrative processing fees after the rental ends
- Toll charges may appear on your card days or weeks after you return the vehicle
To avoid duplicate charges, inform the Hertz counter representative in Huntsville if you plan to use your own transponder, and ask them to deactivate the vehicle's default toll device.
Do I need an International Driving Permit to rent a Hertz car in Huntsville?
You only need an International Driving Permit (IDP) for your Hertz hire in Huntsville if your driver’s licence is printed in a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic.
If your licence is printed in Roman characters (English, French, German, Spanish, Italian, and similar), it is generally accepted at the Hertz counter in Huntsville without an IDP. However, the IDP is recommended as a precaution if your licence is not in English.
- The IDP is a translation document only and must be presented together with your original home-country licence
- Photocopies or digital scans of the IDP are not accepted
- You must obtain the IDP in your home country before travelling, as it cannot be issued abroad
All drivers listed on the Hertz hire agreement in Huntsville must meet the same licence and document requirements, including any additional drivers you wish to add at the counter.
What is the young driver surcharge for Hertz hires in Huntsville?
Yes, Hertz applies a young driver surcharge in Huntsville for renters under 25 years old.
In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire from Hertz in Huntsville but will be charged a daily young-renter fee. Based on Hertz group policy, this surcharge is approximately US$13.50 per rental day, with a maximum cap of US$189 for the rental period, plus applicable taxes.
- Drivers under 21 are generally not permitted to hire from Hertz in Huntsville
- Certain vehicle classes such as full-size SUVs, vans, luxury, and premium cars are typically restricted to renters aged 25 and older
- Economy, compact, and intermediate vehicle classes are usually available to renters aged 21 to 24
The young driver surcharge is paid at the Hertz counter in Huntsville and is not included in your prepaid booking total. Plan for this additional daily cost when budgeting your Huntsville hire.
Can I add an additional driver to my Hertz hire in Huntsville?
Yes, you can add an additional driver to your Hertz hire in Huntsville, either at no cost if your booking includes it, or by paying a daily fee at the counter.
For Hertz, Dollar, and Thrifty group hires in Huntsville, the additional driver fee is approximately US$13.50 per rental day, with a maximum charge of US$189 for the rental period, plus applicable taxes, when not included in your rate.
- The additional driver must be present at the Hertz counter in Huntsville at pickup with their own valid driver’s licence
- If their licence uses a non-Latin alphabet, they must also present an original IDP
- Both the main driver and the additional driver must sign the hire agreement
- Only drivers listed on the agreement are covered by the hire protections such as CDW and liability cover
Check your booking confirmation before arriving at the Hertz counter in Huntsville to see whether an additional driver is already included in your rate. If it shows "Additional driver free of charge," no fee applies for the first extra driver.
Can I get Tolls Cashback on my Hertz hire in Huntsville?
Yes, all bookings made through Hola Car Rentals for a Hertz hire in Huntsville include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your hire.
If you drive on Alabama toll roads or travel to neighbouring states with toll roads during your Hertz Huntsville hire, you can claim this benefit after returning the vehicle.
- Submit your claim by emailing [email protected] within 30 days of returning the vehicle
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement from Hertz, and a receipt or statement showing the toll charges paid
- Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval
For example, if your Huntsville Hertz booking total is US$400, the maximum cashback is US$20. If you paid US$12 in tolls, you receive US$12 back. If you paid US$30 in tolls, you receive the US$20 cap. Late submissions received after 30 days are not accepted.
What fuel policy applies to Hertz hires in Huntsville?
Hertz hires in Huntsville operate on a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
- At pickup, check the fuel gauge with the Hertz agent in Huntsville and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the Hertz return location in Huntsville so the gauge does not drop below full before you arrive
- Keep your final fuel receipt as proof in case of any dispute
If you return the vehicle below the recorded starting level, Hertz in Huntsville may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Keeping your receipt with the station address and timestamp is the best way to protect yourself against incorrect fuel charges.
What insurance coverage is included in a Hertz hire in Huntsville?
The insurance coverage included in your Hertz hire in Huntsville depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Hertz counter in Huntsville.
Two main types of coverage are relevant for Hertz hires in Huntsville:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in Huntsville. Some UK states require a minimum liability amount, but not all do
CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. In Alabama, there is no state-mandated minimum liability requirement for hire companies, so confirming your liability cover before picking up your Hertz hire in Huntsville is strongly recommended.
Optional add-ons such as personal accident insurance or personal effects cover can be added at the Hertz counter in Huntsville if needed.
Is a one-way hire available with Hertz in Huntsville?
Yes, one-way hires are available with Hertz in Huntsville, allowing you to pick up at one location and return at a different one, though a drop-off fee may apply depending on your route.
When booking a one-way Hertz hire from Huntsville, the drop-off fee is shown during the checkout process under the section labelled as charges due at the destination. The fee varies based on the distance between locations, the vehicle class, and the season.
- Returning to a different Hertz location within Huntsville or the same metro area may carry no drop-off fee
- One-way trips between Huntsville and other cities or states typically incur a drop-off fee
- Cross-border one-way hires (for example, driving into neighbouring states) may be restricted or carry higher fees depending on Hertz policy
Review your booking confirmation carefully to confirm whether a drop-off fee applies to your specific Hertz Huntsville route. If the counter charges a different fee than what appears on your confirmation, keep all paperwork and contact support after the hire ends.
What happens if my flight is delayed and I arrive late for my Hertz pickup in Huntsville?
If your flight is delayed and you arrive later than your scheduled Hertz pickup time in Huntsville, your reservation will generally be held for up to 24 hours from the original pickup time.
- If your delay is less than 24 hours, proceed to the Hertz counter at Huntsville International Airport (1000 Glenn Hearn Blvd) or your chosen Huntsville location during operating hours and your booking should still be honoured
- If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected] to explore options
- Make sure you arrive during the Hertz counter's operating hours in Huntsville, as after-hours arrivals may not be accommodated without prior arrangement
It is important to note that if you do not pick up the vehicle within 24 hours of the original scheduled time, the booking may be forfeited without a refund. Contacting support promptly gives you the best chance of resolving the situation and protecting your Hertz Huntsville reservation.
Is travel assistance included with my Hertz booking in Huntsville?
Yes, most bookings made through Hola Car Rentals for a Hertz hire in Huntsville include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.
This benefit is particularly useful if you experience a medical emergency or other travel disruption during your Huntsville trip, for example if you are involved in an accident on a highway outside the city or need legal assistance after a collision.
- Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents
- Legal assistance in case of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To use the assistance during your Hertz hire in Huntsville, call the 24/7 helpline at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits.
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