VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in West Palm Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in West Palm Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in West Palm Beach.
Will I face unexpected charges at the Enterprise counter in West Palm Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in West Palm Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in West Palm Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Palm Beach International Airport in West Palm Beach?
The Enterprise hire facility serving Palm Beach International Airport (PBI) in West Palm Beach is located at 2125 Belvedere Rd, West Palm Beach, FL 33406. This is an off-terminal consolidated hire centre, meaning you will need to take a shuttle from the airport terminal to reach the Enterprise counter.
Counter hours at this West Palm Beach airport location are:
- Monday through Friday: 7:30 AM to 6:00 PM
- Saturday: 9:00 AM to 1:00 PM
- Sunday: closed
If your flight arrives outside these hours, plan accordingly, as after-hours collection is not confirmed at this location. It is always advisable to verify current hours directly with Enterprise before your travel date, especially around holidays.
How many Enterprise locations are there in West Palm Beach and where are they?
Enterprise has six hire locations in and around West Palm Beach, offering flexibility depending on where you are staying or arriving.
- Palm Beach International Airport (PBI): 2125 Belvedere Rd, West Palm Beach, FL 33406 (Monday to Friday 7:30 AM to 6:00 PM, Saturday 9:00 AM to 1:00 PM, Sunday closed)
- Downtown West Palm Beach: 2215 S Dixie Hwy, West Palm Beach, FL 33401
- West Palm Beach Belvedere Rd: 1805 Belvedere Rd, West Palm Beach, FL 33406 (Monday to Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, Sunday closed)
- West Palm Beach N. Military Trail: 813 N Military Trl, West Palm Beach, FL 33415
- West Palm Beach 45th St: 3500 45th St, West Palm Beach, FL 33407
- Riviera Beach: 3621 Blue Heron Blvd W, Riviera Beach, FL 33404 (Monday to Friday 7:30 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, Sunday closed)
City centre Enterprise locations in West Palm Beach do not require a shuttle and offer direct street-level access. Hours vary by branch, so confirm your chosen location's schedule before booking.
What documents do I need to pick up an Enterprise hire car in West Palm Beach?
To collect your Enterprise hire in West Palm Beach, you must present the following physical documents at the counter:
- A valid, original driving licence (not a digital copy)
- A major credit card with your name printed on the card, in the main driver’s name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
Enterprise in West Palm Beach, like all hire partners, requires physical documents. Digital versions shown on a phone are not accepted. Debit and prepaid cards are not accepted for the authorisation hold.
How do tolls work when hiring from Enterprise in West Palm Beach?
Florida's toll roads are almost entirely cashless, and this applies to all routes you may drive from West Palm Beach. When you collect your Enterprise hire in West Palm Beach, the vehicle will already include an electronic toll device or a plate-based billing system.
At the Enterprise counter in West Palm Beach, you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire period
- Pay per use: Enterprise charges you the actual toll amount plus daily or administrative processing fees, billed to your credit card after the hire
If you choose not to enrol in the Enterprise toll programme in West Palm Beach, tolls are captured via plate-based billing and passed to you with added fees. Enterprise's TollPass programme is available at approximately US$4.95 per day when tolls are incurred.
Common toll roads near West Palm Beach include Florida's Turnpike and I-95 Express segments. If you plan to use your own visitor toll pass, inform the Enterprise agent at collection so they can deactivate the vehicle's default device and avoid duplicate charges.
Toll charges may appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.
Can I get toll cashback on my Enterprise hire in West Palm Beach?
Yes, all bookings made through Hola Car Rentals, including Enterprise hires in West Palm Beach, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Since Florida roads near West Palm Beach are almost entirely cashless, toll charges are common, especially if you use Florida's Turnpike or I-95 Express lanes. This benefit helps offset those costs.
To claim your cashback after your West Palm Beach Enterprise hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Enterprise counter, and a toll invoice or statement showing charges paid
Example: if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.
What is the security deposit amount for Enterprise hires in West Palm Beach?
When you collect your Enterprise hire in West Palm Beach, a temporary authorisation hold will be placed on your credit card. For standard vehicles hired in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Enterprise location in West Palm Beach.
Important points about the deposit:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- Only a major credit card with your name printed on the card is accepted; debit cards and prepaid cards are not accepted
- Premium or specialised vehicles may require a higher hold amount
- After returning the car, your bank controls when the hold is released, which can take up to 15 working days
To avoid issues at the Enterprise counter in West Palm Beach, notify your bank of your travel plans in advance, confirm you have sufficient available credit, and bring a backup credit card in your name.
Is there a young driver surcharge at Enterprise in West Palm Beach?
Yes, Enterprise in West Palm Beach applies a young driver surcharge for renters under 25 years old. In Florida, the minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee at the Enterprise counter.
For Enterprise in West Palm Beach, the young driver surcharge is US$15 per day. This fee is paid at the counter and is not included in your prepaid rate.
Additional restrictions that apply to under-25 renters at Enterprise in West Palm Beach:
- Many vehicle classes are restricted to drivers 25 and older, including full-size SUVs, vans, luxury, premium, and convertible categories
- Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes
Drivers under 21 are not eligible to hire from Enterprise in West Palm Beach. If you are unsure whether your age affects your booking, contact customer service before finalising your reservation.
Can I add an additional driver to my Enterprise hire in West Palm Beach?
Yes, you can add an additional driver to your Enterprise hire in West Palm Beach, but the additional driver must be present at the counter at the time of collection with their own valid driving licence.
For Enterprise in West Palm Beach, the additional driver fee is US$15 per day. However, if your booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.
Requirements for adding a driver at the Enterprise counter in West Palm Beach:
- The additional driver must appear in person at collection
- They must present a valid driving licence (and an IDP if their licence uses a non-Latin alphabet)
- They must meet the same minimum age requirements as the main driver
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Enterprise hire agreement in West Palm Beach are covered by the vehicle's protections. If someone not listed on the contract drives the car, coverage may be void. Always verify your booking confirmation to see whether an additional driver is already included in your rate.
What travel assistance is included with my Enterprise hire in West Palm Beach?
Most bookings made through Hola Car Rentals, including Enterprise hires in West Palm Beach, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the West Palm Beach area or on Florida highways.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It covers non-North American travellers only. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (handled by LIS/SLI).
Always review your booking confirmation for the exact terms and coverage limits that apply to your West Palm Beach Enterprise hire.
What is the fuel policy for Enterprise hires in West Palm Beach?
Enterprise hires in West Palm Beach follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for your West Palm Beach Enterprise hire:
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Enterprise return location in West Palm Beach before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Enterprise vehicle in West Palm Beach with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
If the tank was not full at collection, the starting level must be noted on the agreement, and you only need to return it at that same level. Always verify what is written on the contract before driving away from the Enterprise counter in West Palm Beach.
Does Enterprise in West Palm Beach offer one-way hires to other cities?
Yes, one-way hires are generally available through Enterprise, allowing you to collect in West Palm Beach and return the vehicle at a different location. However, a drop-off fee may apply depending on your route.
Key points about one-way Enterprise hires from West Palm Beach:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- Same-city collections and returns (for example, PBI airport to a West Palm Beach city branch) often carry no drop-off fee
- Longer routes, such as West Palm Beach to another Florida city or another state, typically include a drop-off fee
- Cross-border one-way hires (for example, into another country) may be restricted or require prior approval from Enterprise
When booking through Hola Car Rentals, any applicable drop-off fee for your West Palm Beach Enterprise hire will be shown on the rate details page under the section labelled as charges due at destination. Review this before confirming your booking.
If you change your return location after booking, the drop-off fee may be recalculated. Always confirm the final fee on your booking confirmation before collecting the vehicle at the Enterprise counter in West Palm Beach.
Are there unusual road layouts near West Palm Beach that Enterprise renters should know about?
Yes, West Palm Beach has some road layouts that can be unfamiliar, particularly for first-time visitors driving on I-95.
The most notable feature is the diverging diamond interchange (DDI), a design where traffic briefly crosses to the opposite side of the road at the interchange before crossing back. These are planned or in use at several I-95 exits in Palm Beach County, including near 45th Street, Lantana Road, and Hypoluxo Road. The crossover is controlled by signals, but the layout can feel counterintuitive if you have not encountered one before.
Other points for Enterprise renters in West Palm Beach to be aware of:
- I-95 near West Palm Beach carries very high freight truck volume, particularly around the 45th Street interchange near the Port of Palm Beach, which can affect traffic flow
- I-95 includes HOV (high-occupancy vehicle) lanes; ensure you meet the occupancy requirement before using them
- Dixie Highway (US-1) in the area has been reconfigured with reduced lanes and a centre turn lane, which changes the feel of driving on what was previously a wide multi-lane road
Taking a moment to review your route before leaving the Enterprise counter in West Palm Beach will help you navigate these intersections with confidence.
What insurance options are available for Enterprise hires in West Palm Beach?
When collecting your Enterprise hire in West Palm Beach, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
The main options available through Enterprise in West Palm Beach include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces or eliminates your financial responsibility for damage to the hire vehicle. Enterprise in West Palm Beach offers a Damage Waiver ranging from approximately US$27.99 to US$29.99 per day depending on vehicle type. A deductible may still apply unless your plan states zero
- Third-Party Liability (LIS/SLI): covers bodily injury and property damage you may cause to others. Some states require a minimum liability level, but not all. Adding supplementary liability cover is strongly recommended
- Personal Effects Cover (PEC): covers personal belongings inside the vehicle
CDW/LDW does not cover third-party liability, your own injuries, or items such as tyres, the undercarriage, or keys. Only drivers listed on the Enterprise hire agreement in West Palm Beach are covered.
Check your booking confirmation to see which protections are already included in your rate before accepting additional cover at the counter.
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