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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Harrisburg include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Harrisburg, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Harrisburg.
Will I face unexpected charges at the Enterprise counter in Harrisburg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Harrisburg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Harrisburg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Harrisburg International Airport?
The Enterprise counter at Harrisburg International Airport (MDT) is located inside the terminal at 2 Terminal Dr, Suite 102, Middletown, PA 17057. No shuttle or tram is required. After collecting your bags, follow the car hire signs within the terminal and walk directly to the Enterprise desk.
The counter is open daily from 8:00 AM to 11:59 PM, which accommodates most flight arrivals. If your flight lands close to midnight, you should still be within operating hours, but plan to arrive at the counter before 11:59 PM to complete your pickup.
Allow roughly 20 to 45 minutes from baggage claim to driving away, depending on queue length and how quickly your documents are processed at the Enterprise desk.
What documents do I need to pick up my Enterprise hire in Harrisburg?
To collect your Enterprise hire in Harrisburg, bring the following physical documents to the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- Your passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Enterprise desk in Harrisburg.
How do tolls work on the Pennsylvania Turnpike near Harrisburg with an Enterprise hire?
The Pennsylvania Turnpike, which passes near Harrisburg, is a cashless toll system. There are no cash booths. Tolls are recorded by overhead gantries using either a transponder or your vehicle’s licence plate.
Your Enterprise hire vehicle in Harrisburg will already have an electronic toll device installed. At the counter you have two options:
- Enroll in a toll programme (typically US$11 to US$25 per day) that covers unlimited toll use at E-ZPass rates during your hire
- Decline the programme and pay per use, in which case Enterprise will bill tolls via a plate-based system at a higher rate, plus an administrative processing fee per toll event
Typical 2026 E-ZPass rates for a standard passenger vehicle on the Pennsylvania Turnpike are approximately US$1.94 per short segment, while the Toll By Plate rate is roughly double that amount. A trip between Philadelphia and Harrisburg (around 100 miles) can total US$8 to US$12 with E-ZPass, and more without it.
Toll charges are often billed days or weeks after your hire ends. Keep your hire agreement and any toll receipts so you can verify charges when they appear on your card statement.
Can I get cashback on tolls paid during my Enterprise hire in Harrisburg?
Yes, every booking includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise hire in Harrisburg.
This is especially useful if you plan to drive the Pennsylvania Turnpike near Harrisburg, where cashless tolls can add up quickly on longer trips.
To claim your cashback, email [email protected] within 30 days of returning the vehicle. Include:
- Your booking confirmation
- A copy of the hire agreement signed at the Enterprise desk
- A receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so submit promptly once your Harrisburg hire ends.
What is the security deposit for an Enterprise hire in Harrisburg?
When you pick up your Enterprise hire in Harrisburg, a temporary authorisation hold is placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and the specific Enterprise location.
The hold is not a charge. It reduces your available credit until the hire contract closes and your bank releases the authorisation, which can take up to 15 business days after you return the vehicle.
- You must present a physical major credit card with the driver’s name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Enterprise in Harrisburg
- Bring a backup credit card in case your primary card is declined
Notify your bank before travelling so that a high-value in-person authorisation in Harrisburg does not trigger a fraud block on your card.
Are there work zone speed cameras on roads near Harrisburg that could affect my Enterprise hire?
Yes, Pennsylvania operates a Work Zone Speed Safety Camera programme on state highways and turnpike sections near Harrisburg, and violations can result in fines billed to the registered vehicle owner, which in a hire situation means Enterprise will pass the charge to you.
Key facts about the programme:
- Cameras are vehicle-mounted and active only when workers are present in the work zone
- Work zones are marked with high-visibility signs warning of camera enforcement
- A first offence results in a warning valid for 15 days
- A second offence (11 mph or more over the limit) carries a GBP 75 fine
- Subsequent offences are GBP 150 each
There are no general speed cameras outside work zones in Harrisburg, unlike in Philadelphia. Standard speed enforcement relies on police patrols. Fines issued to your Enterprise hire vehicle will be billed to your card after the hire ends, along with any administrative processing fee charged by Enterprise. Keep this in mind when driving through any active construction zone in the Harrisburg area.
What are the driving changes on North 2nd Street in Harrisburg I should know before picking up my Enterprise hire?
North 2nd Street in Harrisburg was converted from a one-way northbound arterial to a two-way street in 2022, and first-time visitors driving an Enterprise hire in Harrisburg are often caught off guard by the change.
Before the conversion, the street had three northbound lanes and was known for high speeds. It now operates as a two-way road with a 25 mph speed limit enforced through traffic-calming features:
- Mini roundabouts at several intersections
- Raised crosswalks that slow traffic significantly
- Separated bike lanes and pedestrian boxes
- Reduced traffic signals across eight redesigned intersections
If you are navigating from Harrisburg International Airport towards Midtown or the Susquehanna River waterfront in your Enterprise hire, expect slower travel speeds and unfamiliar intersection layouts on this corridor. Follow your GPS carefully and watch for cyclists and pedestrians, as the street is now a multimodal route. The narrow lane widths (approximately 11 feet per direction) also require more attention than wider suburban roads.
Does Enterprise in Harrisburg offer after-hours vehicle returns?
Yes, after-hours returns are available at the Enterprise location at 2222 Paxton St in Harrisburg. This city centre branch has shorter daytime hours (Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 4:00 PM, Sunday 10:00 AM to 2:00 PM), so after-hours drop-off is a practical option if you return outside those windows.
For the Enterprise counter at Harrisburg International Airport (MDT), the desk is open daily until 11:59 PM, which covers most late-night arrivals and returns without needing an after-hours arrangement.
When returning after hours at any Enterprise location in Harrisburg:
- Follow the key-drop instructions provided in your hire agreement
- Take photos of the vehicle's condition and fuel gauge before leaving
- Keep your fuel receipt as proof you returned the tank full
Note that your liability for the vehicle may continue until Enterprise formally checks it in during business hours, so document everything carefully at drop-off.
Can I rent an Enterprise car in Harrisburg with a debit card?
No, a debit card cannot be used for the security deposit hold at Enterprise in Harrisburg. A physical major credit card with the driver’s name printed on the card is required at pickup for the authorisation hold.
However, the research indicates that at the Harrisburg Paxton St Enterprise location (2222 Paxton St), debit cards may be accepted for certain vehicle classes under specific conditions, limited to Economy through Full Size cars, Cargo and Minivans, and Compact, Small, and Standard SUVs with seating for up to 5 passengers. Confirm this directly with the Enterprise desk in Harrisburg before your pickup, as policies can vary and conditions apply.
Regardless of payment method, you must still present a physical major credit card for the deposit hold. Prepaid cards, virtual cards, and digital wallets are not accepted. If your primary card is declined, bring a backup credit card in your own name to avoid losing your reservation.
What is the minimum age to rent a car with Enterprise in Harrisburg?
The minimum age to rent with Enterprise in Harrisburg without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the Enterprise counter in Harrisburg.
For Enterprise, the additional driver fee for drivers under 25 is US$15 per day plus applicable taxes. Vehicle class restrictions also apply for younger renters:
- Most premium, full-size, luxury, and speciality vehicles are restricted to drivers 25 and older
- Economy, compact, intermediate, and compact SUV categories are generally available to renters aged 21 to 24
Pennsylvania is not one of the states (New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so the standard Enterprise policy applies in Harrisburg. Drivers under 21 are not eligible to rent.
If you are 21 to 24 and booking an Enterprise hire in Harrisburg, factor the daily young-renter surcharge into your total cost and confirm which vehicle classes are available for your age group at the time of booking.
How does the fuel policy work for Enterprise hires in Harrisburg?
Enterprise hires in Harrisburg follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup at the Enterprise counter in Harrisburg:
- Check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Ask the agent about the nearest petrol station to the return location
Before returning your Enterprise hire in Harrisburg, refuel within approximately 10 miles of the return location so the tank does not drop below full during the drive back. Keep your fuel receipt as proof.
If you return the vehicle below the recorded starting level, Enterprise will charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee. For after-hours returns at the Paxton St location, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
Can I add an additional driver to my Enterprise hire in Harrisburg?
Yes, you can add an additional driver to your Enterprise hire in Harrisburg, either as part of your rate or by paying a fee at the counter.
For Enterprise in Harrisburg, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding a driver at the Enterprise desk in Harrisburg:
- The additional driver must be present at pickup with a valid driver’s licence
- They must meet the minimum age requirement (25, or 21 to 24 with a young-renter surcharge)
- If their licence is not in English or uses a non-Latin alphabet, an IDP is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Enterprise hire agreement in Harrisburg are covered by the vehicle’s protections such as CDW/LDW and liability coverage. Never allow an unlisted person to drive the vehicle.
Does travel assistance coverage apply to my Enterprise hire in Harrisburg?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Enterprise hire in Harrisburg as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.
If you qualify, the coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you experience a breakdown or accident while driving your Enterprise hire on a Harrisburg-area highway such as the Pennsylvania Turnpike or Interstate 83, contact the assistance line immediately before incurring any expenses, as some reimbursements require prior authorisation.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your booking confirmation number ready when you call. Always review your specific confirmation for the exact coverage limits and conditions that apply to your Harrisburg hire.
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