VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Winnipeg include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Winnipeg, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Winnipeg.
Will I face unexpected charges at the Dollar counter in Winnipeg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Winnipeg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Winnipeg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Winnipeg Airport?
The Dollar counter at Winnipeg James Armstrong Richardson International Airport (YWG) is located on the main level of the terminal, across from the baggage claim area. The airport has a single terminal, so navigation is straightforward once you land.
After collecting your bags, walk to the Dollar counter to complete your hire agreement and receive your keys. The vehicles are located across the street from the terminal building in the terminal parkade. No shuttle is required between the terminal and the Dollar counter, as the counter operates within the airport facility itself.
Dollar operates two airport locations in Winnipeg:
- Wellington Avenue (2000 Wellington Avenue): open 7:00 AM to 11:59 PM daily, the most popular airport location
- Hangar Line Road (10 Hangar Line Road): open 9:00 AM to 5:30 PM daily
If your flight arrives late, the Wellington Avenue location accommodates arrivals until midnight, making it the recommended choice for evening flights into Winnipeg.
What are the Dollar hire locations and hours in Winnipeg?
Dollar operates four locations in Winnipeg, each with different hours to suit different needs.
- Airport, Wellington Avenue (2000 Wellington Avenue): 7:00 AM to 11:59 PM, seven days a week
- Airport, Hangar Line Road (10 Hangar Line Road): 9:00 AM to 5:30 PM, Monday through Sunday
- City centre, Erin Street (1577 Erin Street): 8:30 AM to 6:00 PM weekdays; 10:00 AM to 3:00 PM weekends
- East, Regent Avenue (1615 Regent Ave West, Unit 670): 8:30 AM to 6:00 PM weekdays; 10:00 AM to 3:00 PM weekends
For travellers arriving by air into Winnipeg, the Wellington Avenue airport location is the most convenient and the most frequently used Dollar location. Its extended hours until midnight make it well suited for late-night arrivals.
If your flight is delayed, Dollar will hold your booking for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact support as soon as possible to discuss your options.
Are there toll roads to worry about when hiring a Dollar car in Winnipeg?
No, there are no toll roads in Winnipeg or anywhere in Manitoba. The province has no tolled motorways, bridges, express lanes, or congestion charge zones, so you will not encounter any toll booths or cashless toll systems during your Dollar hire in Winnipeg.
This means you do not need to worry about transponder programmes, daily toll pass fees, or post-hire toll invoices that are common in other Canadian provinces or U.S. states.
If your Winnipeg itinerary takes you into other provinces where tolls do apply, keep your receipts. All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period. You can submit a claim within 30 days of returning your Dollar vehicle by emailing [email protected] with your reservation confirmation, hire agreement, and toll receipts.
What documents do I need to pick up a Dollar hire car in Winnipeg?
When picking up your Dollar hire in Winnipeg, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card (Visa or MasterCard) with the driver’s name printed on the physical card, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Winnipeg. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
Does Dollar in Winnipeg require a credit card for the deposit?
Yes, a physical major credit card in the main driver’s name is required at the Dollar counter in Winnipeg to cover the authorisation hold.
At pickup, Dollar will place a temporary authorisation on your card. For hires in Canada, this hold is typically in the range of GBP 300 to GBP 500, though some locations may hold up to GBP 750 depending on the vehicle class and hire duration. This is not a charge; it is a temporary reduction in your available credit that is released after you return the vehicle.
Important points to keep in mind for your Winnipeg Dollar hire:
- The card must be a major credit card (Visa or MasterCard) with the driver’s name printed on it
- Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
- The card must be in the main driver’s name, not a third party’s name
- Even if you prepaid your booking, you must still present a physical credit card at the counter
Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.
Can I add an additional driver to my Dollar hire in Winnipeg?
Yes, you can add an additional driver to your Dollar hire in Winnipeg, either as part of your rate or by paying a fee at the counter.
Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether this applies to your reservation. Dollar Express Rewards members may also be eligible for a complimentary additional driver at Winnipeg locations.
If an additional driver is not included in your rate, Dollar charges US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period.
Requirements for adding a driver at the Winnipeg Dollar counter:
- The additional driver must be present at pickup with a valid driver’s licence
- They must meet the minimum age requirements for the hire location
- They must sign the hire agreement at the counter
- If their licence is not in English or uses a non-Latin alphabet, an IDP is required
Only drivers listed on the hire agreement are covered by the hire protections. Never allow an unlisted person to drive the vehicle.
What is the fuel policy for Dollar hire cars in Winnipeg?
Dollar hires in Winnipeg follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Winnipeg Dollar hire:
- At pickup, confirm the fuel level with the agent and ensure it is recorded on the hire agreement
- Take a photo of the dashboard showing the fuel gauge and odometer
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, Dollar may charge you for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
If the tank was not full at pickup, ask the agent to record the exact level on the agreement. You only need to return it at that same level, not necessarily full.
Does my Dollar booking in Winnipeg include travel assistance coverage?
Most bookings include travel assistance coverage through Terrawind Global Protection, but this benefit does not apply to Canadian or U.S. residents. If you are visiting Winnipeg from outside North America and hiring a Dollar vehicle, you are likely eligible for this coverage.
The travel assistance included with eligible Dollar bookings in Winnipeg covers:
- Medical coverage for up to 5 passengers during the trip
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This is not car hire insurance. It does not cover damage to the Dollar vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).
If you need assistance during your Winnipeg hire, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always contact assistance before incurring medical expenses, as some reimbursements require prior authorisation.
What insurance is included with a Dollar hire in Winnipeg?
Your Dollar hire in Winnipeg typically includes Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW), which reduce your financial liability if the hire vehicle is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero deductible.
Regarding third-party liability in Winnipeg: Canadian provincial law requires every vehicle to carry third-party liability insurance, so statutory liability cover is included by default when you hire in Canada. You can purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection beyond the statutory minimum.
CDW and LDW do not cover:
- Damage you cause to other vehicles or property (that requires LIS/ALI/SLI)
- Personal injuries to you or your passengers (that requires PAI)
- Prohibited use such as off-road driving, DUI, or unauthorised drivers
- Items such as tyres, undercarriage, or roof damage unless specifically included
Review your booking confirmation carefully to confirm which coverages are included in your Dollar rate for Winnipeg, and verify the details on the hire agreement at the counter before signing.
Can I pick up a Dollar hire car in Winnipeg and return it in a different city?
Yes, one-way hires are possible with Dollar, but a drop-off fee may apply depending on the route and destination.
When booking a one-way Dollar hire from Winnipeg, the drop-off fee is shown during the booking process under the "To pay at destination" section. This fee is set by Dollar based on the specific route, vehicle class, and season, and it cannot be prepaid.
Key things to know about one-way Dollar hires from Winnipeg:
- Same-city pickups and returns (for example, Winnipeg Airport to a Winnipeg city location) often carry no drop-off fee
- Hires between different cities or provinces typically include a drop-off fee
- Cross-border one-ways (for example, Winnipeg to a U.S. city) may be restricted or carry higher fees depending on Dollar's policies
- Changing your return location after booking may reprice the hire and recalculate the fee
Always confirm whether cross-border driving is permitted under your Dollar hire agreement before crossing from Manitoba into the United States or another province.
What driving rules should I know before hiring a Dollar car in Winnipeg?
Winnipeg has several road characteristics that can catch first-time visitors out when driving a Dollar hire.
Street layout: Unlike most North American cities built on a rectangular grid, Winnipeg's streets follow historic fur trade trails and river-perpendicular farm lots. This creates an irregular network of angled roads, including major arterials like Portage Avenue, Pembina Highway, and St. Mary's Road, that do not follow the grid pattern visitors may expect.
Downtown one-way system: Winnipeg's downtown core uses a paired one-way street system introduced in 1956. Streets like Garry, Donald, Carlton, and Kennedy run southbound, while Fort, Smith, Hargrave, and Edmonton run northbound. Strict turning rules apply, and exits can be confusing for newcomers.
Cycling infrastructure: Protected cycle lanes operate on several downtown one-way streets. Seasonal cycle routes (typically May through Thanksgiving) can include full road closures with barricades and forced turns on streets such as Churchill Drive, which may disrupt navigation for drivers unfamiliar with the area.
Speed limits: Manitoba uses kilometres per hour. Standard urban limits apply throughout Winnipeg, with reduced 30 to 40 km/h zones near active cycling routes.
There are no toll roads, congestion charges, or emissions zones anywhere in Winnipeg or Manitoba, so your Dollar hire will not incur any road-use fees.
Do I need an International Driving Permit for a Dollar hire in Winnipeg?
It depends on the language and script of your driver’s licence. Visitors to Winnipeg can generally drive a Dollar hire on a valid foreign licence, but an International Driving Permit (IDP) may be required or strongly recommended in certain cases.
- If your licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an IDP is mandatory alongside your original licence at the Dollar counter in Winnipeg
- If your licence is in a Latin-script language other than English, an IDP is recommended but not strictly mandatory
- If your licence is in English, no IDP is needed
The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original licence. You must obtain your IDP in your home country before travelling to Winnipeg, as it cannot be issued abroad.
All documents presented at the Dollar counter must be physical originals. Digital versions are not accepted. Bring both your licence and IDP together to avoid any issues at pickup.
What happens if I return my Dollar hire in Winnipeg later than scheduled?
If you return your Dollar vehicle in Winnipeg after the agreed return time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and varies by location and hire agreement.
If you exceed the grace period, Dollar may charge you for additional time, which could be billed as extra hours or a full extra day depending on how late the return is. A late fee may also be applied on top of the time charge.
To avoid late return charges on your Winnipeg Dollar hire:
- Plan your return with enough time to refuel near the return location before dropping off the vehicle
- Account for Winnipeg's irregular street layout and downtown one-way system, which can slow navigation if you are unfamiliar with the area
- If you need more time, contact Dollar directly to request an extension before your scheduled return time
If you need to extend your hire while already on the road in Winnipeg, contact the Dollar location or support line listed on your hire agreement as early as possible. Extensions are subject to vehicle availability and may reprice the hire.
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