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Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Saskatchewan include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Saskatchewan, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Saskatchewan.
Will I face unexpected charges at the Dollar counter in Saskatchewan when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Saskatchewan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Saskatchewan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What are the counter hours for Dollar car hire at Saskatoon Airport in Saskatchewan?
The Dollar car hire counter at Saskatoon Airport in Saskatchewan operates Monday through Friday from 7:30 am to 12:00 am, and on weekends from 9:00 am to 12:00 am. No after-hours pickups are available, so your arrival must fall within these windows.
If your flight is delayed, Dollar will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during operating hours. If your delay pushes arrival outside those hours, plan to pick up the following day when the counter reopens.
Before travelling to Saskatchewan, double-check your booking confirmation for any updated hours, as holiday schedules may differ from the standard operating times listed above.
What documents do I need to pick up a Dollar hire car in Saskatchewan?
To collect your Dollar hire car in Saskatchewan, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors travelling from abroad)
Dollar does not accept prepaid credit cards, debit cards, personal cheques, money orders, cash, gift cards, or traveller’s cheques for the security deposit in Saskatchewan.
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence. All documents must be physical originals; digital copies are not accepted at the Dollar counter.
Do I need an International Driving Permit to hire a Dollar car in Saskatchewan?
It depends on your licence. When hiring a Dollar car in Saskatchewan, visitors can generally drive on a valid foreign licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.
If your licence is in a Latin-alphabet language other than English, an IDP is strongly recommended but not strictly required. The IDP serves only as a translation and must always be carried together with your original licence. It is not a standalone document and will not be accepted without the original.
Obtain your IDP in your home country before travelling to Saskatchewan, as it cannot be issued abroad. Bring both documents to the Dollar counter at pickup to avoid any issues with your reservation.
Can I get Tolls Cashback on my Dollar hire in Saskatchewan?
Yes, Tolls Cashback is included with every Dollar booking made through Hola Car Rentals, including hires in Saskatchewan. Saskatchewan itself has no toll roads, but if your trip takes you into other Canadian provinces or regions where tolls apply, you can claim back up to 5% of your total booking value for tolls paid during the hire period.
To claim your cashback after returning your Dollar vehicle:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your Saskatchewan booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is a credit card required to pick up a Dollar hire car in Saskatchewan?
Yes, a major credit card is required to pick up your Dollar hire car in Saskatchewan. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must have sufficient available credit to cover the authorisation hold.
Dollar in Saskatchewan does not accept prepaid cards, debit cards, gift cards, or virtual card numbers for the deposit. Even if you prepaid your booking online, you must still present a physical credit card at the counter.
For Saskatchewan hires, the typical security hold on a credit card is approximately GBP 300 to GBP 500, though some locations may authorise up to GBP 750 depending on the vehicle class and hire duration. This is a temporary authorisation, not a charge, and your bank will release it after the hire concludes. Release timing is controlled by your bank and may take up to 15 business days. Bringing a backup credit card in your name is always advisable.
How does the security deposit work for Dollar hire cars in Saskatchewan?
When you pick up your Dollar hire car in Saskatchewan, the counter agent will place a temporary authorisation hold on your credit card. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.
For Dollar hires in Saskatchewan, the typical hold is approximately GBP 300 to GBP 500, though some locations may authorise up to GBP 750 for certain vehicle classes or longer hires. The exact amount is set by the Dollar desk and local policy, so confirm the figure with the agent before they process your card.
- Only a major credit card in the main driver’s name with the name printed on the card is accepted
- Debit, prepaid, and virtual cards are not accepted for the deposit
- After returning the car, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 business days
To avoid issues at the Dollar counter in Saskatchewan, notify your bank of your travel plans in advance and ensure your card has enough available credit to cover both the hold and any expected hire charges.
What fuel policy applies to Dollar hire cars in Saskatchewan?
Dollar hire cars in Saskatchewan follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your Dollar car in Saskatchewan:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before arrival
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge as evidence in case of any dispute
If you return the vehicle below the recorded starting level, Dollar may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option for your Saskatchewan hire.
Can I add an additional driver to my Dollar hire in Saskatchewan?
Yes, you can add an additional driver to your Dollar hire in Saskatchewan, either as part of your rate or by paying a fee at the counter.
For Dollar hires in Saskatchewan, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation first, as some rates include one additional driver at no extra cost.
Requirements for adding a driver at the Dollar counter in Saskatchewan:
- The additional driver must be present at pickup with a valid driver’s licence
- They must meet the minimum age requirements for Saskatchewan
- If their licence uses a non-Latin alphabet, they will also need an International Driving Permit
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Dollar hire agreement are covered by the vehicle’s protections. Anyone who drives without being named on the contract may void coverage, so always add every driver at the counter before leaving the lot in Saskatchewan.
Does Dollar hire in Saskatchewan include liability insurance?
Yes, third-party liability cover is included by default with Dollar hires in Saskatchewan. Under Canadian provincial law, every hire vehicle must carry third-party liability insurance, so this statutory cover is included when you hire through Hola Car Rentals in Saskatchewan.
This means you are protected against bodily injury and property damage you may cause to others while driving your Dollar hire. However, you can also purchase supplementary liability cover at the Dollar counter in Saskatchewan if you want higher limits beyond the statutory minimum.
Keep in mind that third-party liability is separate from damage cover for the vehicle itself. To protect against costs for damage to or theft of your Dollar car in Saskatchewan, you would need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW). Review your booking confirmation to see exactly which coverages are included in your rate before arriving at the counter.
What does CDW cover for a Dollar hire in Saskatchewan?
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to your Dollar hire car in Saskatchewan caused by a collision, theft, or vandalism. If an incident occurs, you are responsible only up to the deductible or excess amount stated in your hire agreement, unless your confirmation explicitly shows a zero deductible.
CDW and LDW for your Dollar hire in Saskatchewan do not cover:
- Third-party liability, meaning injury or damage you cause to others or their property
- Damage from prohibited use such as off-road driving, driving under the influence, or use by an unauthorised driver
- Tires, wheels, undercarriage, roof, or keys unless specifically included
- Incidents not reported promptly to Dollar
At the Dollar counter in Saskatchewan, confirm that CDW or LDW is listed on your hire agreement and note the deductible amount. Take photos of the vehicle before driving away and report any incident immediately using the contact number on your hire agreement. Pair CDW with liability cover for more complete protection during your Saskatchewan hire.
Can I return my Dollar hire car to a different city in Saskatchewan or another province?
Yes, one-way hires are possible with Dollar in Saskatchewan, but a drop-off fee may apply depending on your route. The fee is route-specific and varies by the cities involved, the vehicle class, and the season.
Common patterns for Dollar one-way hires from Saskatchewan:
- Returning to a different city within Saskatchewan may incur a drop-off fee depending on the distance
- Returning to a location in another Canadian province typically carries a higher drop-off fee
- Cross-border returns to the United States may be restricted or require prior authorisation from Dollar
During the booking process, any applicable drop-off fee will be shown under the "To pay at destination" section on the rate details page. Review your booking confirmation to verify the fee before travel. If the Dollar counter in Saskatchewan charges a different amount than what appears on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply to undisclosed fees.
Changing your return location after booking may reprice the hire and recalculate or add a drop-off fee, so confirm any changes before finalising them.
What happens if I return my Dollar hire car late in Saskatchewan?
If you return your Dollar hire car in Saskatchewan after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and varies by location. If you exceed the grace period, Dollar may charge you for additional hours or a full extra day, plus a late return fee.
To avoid late return charges on your Saskatchewan Dollar hire:
- Plan to return the vehicle at least 30 minutes before your scheduled time to allow for refuelling and any unexpected delays
- If you know you will be late, contact Dollar directly using the number on your hire agreement as early as possible
- Keep in mind that the Dollar counter at Saskatoon Airport closes at 12:00 am, so late returns after closing hours may not be processed until the next business day
If you need more time with your Dollar hire in Saskatchewan, you can request an extension during the hire period. Approval depends on vehicle availability at the location, and the rate may be re-priced based on current pricing.
Is Travel Assistance included with a Dollar hire in Saskatchewan?
Travel Assistance provided by Terrawind Global Protection is included with most Dollar bookings made through Hola Car Rentals, including hires in Saskatchewan. However, this benefit does not apply to Canadian or United States residents. It is designed for travellers visiting Saskatchewan from outside North America.
If you qualify, the cover typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident during your Saskatchewan hire
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This is particularly useful if you experience a medical emergency or need legal support following an incident while driving your Dollar hire in Saskatchewan. To activate assistance, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Check your booking confirmation for the exact terms, coverage limits, and any exclusions that apply to your Saskatchewan itinerary.
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