VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Huntsville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Huntsville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Huntsville.
Will I face unexpected charges at the Dollar counter in Huntsville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Huntsville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Huntsville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar hire counter at Huntsville International Airport?
The Dollar hire counter in Huntsville is located at Huntsville International Airport (HSV), 1000 Glenn Hearn Blvd SW, Huntsville, AL 35824. This is the only Dollar location serving the Huntsville area; there is no centre or city centre Dollar counter available.
The counter is part of the airport's consolidated hire car facility. After collecting your baggage, follow the car hire signs to reach the hire car area. If you are unsure of the exact route within the terminal, ask airport staff for directions to the hire car facility.
There is no separate Dollar location in downtown Huntsville, so travellers who are not arriving by air should plan accordingly and confirm access to the airport facility before booking.
What are the Dollar counter hours at Huntsville Airport?
The Dollar counter at Huntsville International Airport (HSV) operates with limited published hours. Available information shows the counter is open from 08:00 to 23:59 on at least some days of the week, but full daily hours for every day of the week have not been confirmed in available sources.
Before your trip, it is strongly recommended that you verify the current operating hours directly with Dollar in Huntsville, as hours can vary by day and may change on public holidays.
If your flight arrives outside of confirmed operating hours, no after-hours pickup option has been identified at this Huntsville location. Plan your arrival time accordingly and allow buffer time between landing and reaching the Dollar counter, especially if your flight is delayed.
Does Dollar in Huntsville use PlatePass for tolls?
Yes, Dollar generally offers PlatePass as its toll programme, and this applies to your Huntsville hire as well. PlatePass is an all-inclusive tolling option billed at a pre-paid daily rate, covering tolls you incur during the hire period.
Alabama operates its own toll system called the Alabama Freedom Pass, which is separate from National systems like E-ZPass or SunPass. Toll roads in the state include routes such as the Montgomery Expressway Bridge (US$1.50), the Tuscaloosa Bypass (US$1.50), the Emerald Mountain Expressway (US$1.75), and the Foley Beach Express Toll Bridge (US$2.75) for standard 2-axle vehicles. These roads are not in the immediate Huntsville metro area but may be encountered on longer drives around Alabama.
If you choose not to enrol in a toll programme at the Dollar counter in Huntsville, the hire company will bill actual tolls plus administrative processing fees to your credit card after the hire ends. Toll charges can appear days or even weeks after you return the vehicle.
At pickup, ask the Dollar agent to clarify the daily rate for PlatePass and whether it makes sense for your planned routes around Huntsville and Alabama.
Can I get tolls cashback on my Dollar hire in Huntsville?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which means you can get up to 5% of your total booking value back for tolls paid during your Dollar hire in Huntsville.
While Huntsville itself does not sit directly on major Alabama toll roads, you may encounter tolls if you drive to other parts of Alabama. Common toll roads in the state include the Montgomery Expressway Bridge, the Tuscaloosa Bypass, the Emerald Mountain Expressway, and the Foley Beach Express Toll Bridge, with costs ranging from US$1.50 to US$2.75 for a standard car.
To claim your cashback after returning your Dollar vehicle in Huntsville:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Dollar hire in Huntsville?
To collect your Dollar hire car in Huntsville, you must bring the following physical documents to the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation
- Round-trip flight tickets or proof of onward travel (required for visitors from outside the US)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies or photos on your phone are not accepted at the Dollar counter in Huntsville. Debit cards and prepaid cards are not accepted for the authorisation hold.
How much is the security deposit for a Dollar hire in Huntsville?
When you pick up your Dollar hire in Huntsville, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles hired in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and Dollar's specific policy at the Huntsville location.
A few important points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- Your bank controls how quickly the hold disappears after return, which can take up to 15 business days
- Only a major credit card with the driver’s name printed on the card is accepted; debit cards and prepaid cards are not permitted for the deposit
- Premium or speciality vehicle classes may require a higher hold amount
Before arriving at the Dollar counter in Huntsville, notify your bank of your travel plans to avoid the authorisation being flagged, and bring a backup credit card in your name in case your primary card is declined.
Is there a young driver surcharge for under-25 renters at Dollar in Huntsville?
Yes, Dollar in Huntsville applies a young driver surcharge for renters between the ages of 21 and 24. The standard young-renter fee for Dollar (which belongs to the Hertz brand family) is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period.
Drivers under 21 are generally not permitted to hire in Alabama outside of specific state exceptions that do not apply here. Renters aged 25 and older are not subject to any underage surcharge.
Additional restrictions for under-25 renters at the Huntsville Dollar location include:
- Vehicle class limitations: categories such as full-size, SUV, premium, luxury, minivan, and convertible are typically restricted to drivers 25 and older
- The young-driver fee is paid at the counter in Huntsville and is not included in your prepaid rate
If you are between 21 and 24, plan to select an economy, compact, or intermediate vehicle class when booking your Dollar hire in Huntsville to avoid class-related restrictions at pickup.
How does the fuel policy work for Dollar hires in Huntsville?
Dollar hires in Huntsville follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your hire:
- At pickup: confirm the fuel gauge reads full and ensure the starting level is recorded on your Dollar hire agreement in Huntsville. Take a photo of the dashboard showing the gauge and odometer
- During the hire: use the correct fuel type as specified in the agreement. Wrong-fuel incidents are not covered and may result in significant charges
- Before return: refuel within approximately 10 miles or 15 km of Huntsville International Airport so the gauge does not drop before you arrive. Keep your fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in Huntsville with less than a full tank, you may be charged for the fuel shortfall at the hire company's refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Keeping your receipt is the best protection if a dispute arises.
Can I add an additional driver to my Dollar hire in Huntsville?
Yes, you can add an additional driver to your Dollar hire in Huntsville, either as part of your rate or for a fee paid at the counter.
For Dollar (part of the Hertz brand family), the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the full hire period, unless your booking confirmation explicitly states that an additional driver is included at no extra cost.
Requirements for adding a driver at the Huntsville Dollar counter:
- The additional driver must be physically present at pickup to show a valid driver’s licence and sign the hire agreement
- They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
- They must meet the minimum age requirement; drivers aged 21 to 24 may be subject to the young-driver surcharge
- Only drivers listed on the hire agreement are covered by the vehicle's protections
Check your booking confirmation before arriving at the Huntsville Dollar counter to confirm whether an additional driver is already included in your rate.
Are there confusing roads or interchanges I should know about when driving a Dollar hire in Huntsville?
Yes, Huntsville has some road features that can catch first-time visitors off guard, especially when driving a Dollar hire car unfamiliar with the local layout.
Key things to be aware of:
- Huntsville is experiencing rapid growth, and its road network is expanding quickly. Major arterials such as I-565 and Memorial Parkway feature multi-lane setups and ongoing construction that can create unexpected merges and lane changes
- The Northern Bypass and Arsenal East Connector (running parallel to Redstone Arsenal) are newer corridors that may not appear accurately on older GPS maps, so keep your navigation updated
- Huntsville has an extensive network of over 130 miles of greenways, and some routes integrate pedestrian and cyclist traffic in ways that are less common in typical US suburban areas. Watch for cyclists sharing lanes, particularly near research park roads where signage can be limited
- The city uses a large network of live traffic cameras (over 350) monitored by ALDOT and ALEA for incident management, not automated ticketing. There are no red-light or speed cameras issuing photo fines in Huntsville
When returning your Dollar vehicle to Huntsville International Airport, allow extra time if you are navigating unfamiliar interchanges for the first time.
Can I return my Dollar hire in a different city from Huntsville?
Yes, one-way hires are possible with Dollar, allowing you to pick up in Huntsville and return the vehicle at a different location, but a drop-off fee will typically apply and must be confirmed at the time of booking.
Important things to know about one-way Dollar hires from Huntsville:
- The drop-off fee is route-specific and varies based on the destination city, distance, vehicle class, and season
- The fee is listed under the "To pay at destination" section during the booking process and on your confirmation; it cannot be prepaid
- Cross-state or long-distance one-ways from Huntsville generally carry higher fees than short regional routes
- Some vehicle classes, particularly premium and large SUVs, may carry higher repositioning fees or may not be available for one-way hires
- Cross-border one-ways (for example, into Mexico or Canada) are subject to separate restrictions and are often not permitted
If you change your drop-off location after booking your Dollar hire in Huntsville, the rate will be re-priced and the drop-off fee may increase. Always verify the fee shown on your confirmation matches what the Dollar counter presents at pickup in Huntsville.
What insurance coverage is included in my Dollar hire in Huntsville?
The insurance and protection options included in your Dollar hire in Huntsville depend on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Huntsville counter.
The two main types of coverage to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle itself, including collision and theft. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Alabama, not all hire locations are required to include state-minimum liability by default, so confirm whether this is included or needs to be added
Neither CDW nor LDW covers personal injuries to you or your passengers, your personal belongings, or prohibited uses such as off-road driving.
At the Dollar counter in Huntsville, review the hire agreement carefully before signing to confirm which protections are active and what deductibles apply. Do not assume coverage is included unless it is clearly stated on your confirmation.
Does travel assistance cover me if something goes wrong during my Dollar hire in Huntsville?
Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience an emergency during your Dollar hire in Huntsville, such as a medical situation on I-565 or a breakdown in a less-populated area outside the city.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
Important: this benefit does not apply to UK, Australian, or Canadian residents. It is designed for travellers visiting Huntsville from outside North America.
If you need assistance during your Dollar hire in Huntsville, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability; those are separate protections you should confirm on your Dollar hire agreement in Huntsville.
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