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Frequently Asked Questions
What does my Hola Car Rentals booking at Myrtle Beach Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating at Myrtle Beach Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Myrtle Beach Airport.
Will I face unexpected charges at the counter when I hire a car at Myrtle Beach Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Myrtle Beach Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Myrtle Beach Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I collect my hire car at Myrtle Beach Airport?
At Myrtle Beach Airport, the process for collecting your hire car is straightforward and requires no shuttle or people mover. After retrieving your luggage from baggage claim on the first floor of the terminal, exit through the main doors and walk a short distance directly across to the on-terminal Rental Car Centre at 1097 Jetport Road, Myrtle Beach, SC 29577.
Inside the Rental Car Centre you will find counters for eight National brands, including Enterprise, Avis, Budget, and Alamo, all on the first floor. Proceed to your brand's counter, present your documents, and collect your hire agreement and keys. If you enrolled in a preferred or fast-track membership programme before arrival, you may be able to bypass the counter queue.
Vehicles are parked immediately outside the Rental Car Centre building, so once you have your keys you can load your luggage and drive away without any additional transfers. From landing to driving, allow roughly one to two hours to account for deplaning, baggage claim, and counter processing.
What are the hire desk hours at Myrtle Beach Airport?
Hire desk counters at Myrtle Beach Airport generally operate from 7:00 AM to 11:45 PM daily, with some brands such as Enterprise accepting check-ins until approximately 1:00 AM. Staff begin inspecting vehicle returns from around 5:00 AM.
There is no overnight pick-up service at Myrtle Beach Airport, and no after-hours key collection options are available at the counters. If your flight arrives outside these hours, you will need to wait until the counters open or consider rebooking your collection time.
Counter hours can vary by brand and may change on public holidays. Always confirm the exact hours for your specific hire brand on your booking confirmation before you travel, and plan your arrival accordingly to avoid being stranded without access to your vehicle.
What documents do I need to collect a hire car at Myrtle Beach Airport?
To collect your hire car at Myrtle Beach Airport, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A passport (required for visitors from outside the United States)
- A major credit card with the driver’s name printed on the physical card, for the excess hold
- Your booking confirmation or printed voucher
- Proof of return travel, such as a round-trip airline ticket or itinerary showing your name and return date
If your driver’s licence uses a non-Latin alphabet, such as Arabic, Japanese, Chinese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
All documents must be physical originals. Digital copies displayed on a phone or tablet are not accepted at Myrtle Beach Airport hire counters. Debit and prepaid cards are not accepted for the excess hold.
Does Hola Car Rentals offer toll cashback for hires at Myrtle Beach Airport?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to hires collected at Myrtle Beach Airport.
South Carolina has one primary toll road, the Southern Connector on Interstate 185 near Greenville, which uses the PalPass electronic system. If your trip from Myrtle Beach Airport takes you towards that region, or if you drive through any other tolled area during your hire, you can claim back up to 5% of your total booking value for tolls paid.
To claim your cashback after returning the vehicle at Myrtle Beach Airport:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
Are there toll roads near Myrtle Beach Airport and how do they work for hire cars?
South Carolina has one primary toll road, the Southern Connector on Interstate 185, which connects I-185 to I-385 over approximately 16 miles near Greenville. This road uses the PalPass (also called Palmetto Pass) electronic toll system. Tolls for a standard car range from a minimum of US$0.075 to a maximum of US$3.00 for the full 16-mile stretch, which involves two toll points.
Payment options on the Southern Connector include PalPass transponder, cash with exact change at certain ramps, or credit and debit cards at mainline plazas. PIN debit cards, cheques, and money orders are not accepted.
Hire vehicles collected at Myrtle Beach Airport come equipped with an electronic toll device. At the counter you can choose between:
- An unlimited toll package, typically US$3.95 to US$4.95 per day, capped at around US$19.75 per hire period, plus actual toll charges
- Pay-per-use billing, where the hire company charges you the toll at the highest undiscounted rate plus an administrative fee of approximately US$15 per toll, capped at around US$90 per hire
If you drive through a cashless toll lane at Myrtle Beach Airport or elsewhere in South Carolina without enrolling in a programme, the hire company will bill you via Toll-By-Plate, which includes those administrative fees on top of the toll amount.
What extra fees and taxes apply to hire cars at Myrtle Beach Airport?
Hiring at Myrtle Beach Airport adds several location-specific surcharges on top of the base hire rate and standard South Carolina state taxes. These fees are mandatory for all on-airport hires and are separate from what you pay for the vehicle itself.
- Airport concession recovery fee: charged as a percentage of the hire price or a flat daily amount, covering the hire company’s right to operate inside the Myrtle Beach Airport Rental Car Centre
- Customer facility charge: a per-contract or per-day fee that funds the Rental Car Centre building and related airport infrastructure
- South Carolina Vehicle Licence Fee: a state-mandated hire surcharge collected by providers and subject to state and local sales tax
- State and local sales tax: South Carolina applies a base sales tax, with local additions that can bring the combined rate to approximately 6 to 9.5 per cent depending on the county
These airport surcharges do not apply if you hire from an off-airport location in the Myrtle Beach area. Off-airport branches of major brands such as Avis, Hertz, and Budget may offer lower total costs because the concession and facility fees are not included, though state and local taxes still apply.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Myrtle Beach Airport counter at collection.
How does the vehicle return process work at Myrtle Beach Airport?
Returning your hire vehicle at Myrtle Beach Airport is simple. The return area is located at the same Rental Car Centre building where you collected the vehicle, at 1097 Jetport Road, Myrtle Beach, SC 29577. Follow the airport signs directing you to the hire vehicle return area.
Once you arrive, park in the designated spaces for your brand. For example, Enterprise has dedicated return spaces, and Avis and Budget share a marked area. After parking:
- Lock the vehicle and take all personal belongings
- Place your keys and hire agreement in the outdoor drop box on the side of the Rental Car Centre building
- Keep a photo of the fuel gauge and odometer as evidence of the vehicle's condition at return
After-hours returns are available at Myrtle Beach Airport. Staff begin checking returned vehicles from approximately 5:00 AM. If you return outside staffed hours, use the drop box and retain all paperwork until the hire is formally closed. Refuel before returning, as the standard fuel policy requires you to return the vehicle with the same fuel level recorded at collection. Returning below that level may result in a refuelling charge plus a service fee billed to your card.
Is a credit card required to hire a car at Myrtle Beach Airport?
Yes, a major credit card is required to hire a car at Myrtle Beach Airport. The card must be a physical card with the main driver’s name printed on it and must have sufficient available credit to cover the excess hold placed at collection.
Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the excess hold at Myrtle Beach Airport hire counters. Even if you have prepaid your booking in full, you must still present a physical credit card at the counter for the hold.
Typical excess holds in the United States range from approximately US$300 to US$400 for standard vehicles, though the exact amount varies by hire brand, vehicle class, and hire duration. The hold reduces your available credit until your bank releases it after the vehicle is returned, which can take up to 15 working days.
To avoid issues at the Myrtle Beach Airport counter, bring a backup credit card in your own name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.
What travel assistance is included with a hire booked at Myrtle Beach Airport?
Most bookings made through Hola Car Rentals for collection at Myrtle Beach Airport include travel assistance coverage provided by Terrawind Global Protection. This benefit is included at no extra cost and is designed to support you during unexpected situations whilst travelling abroad.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers in the vehicle
- Legal assistance in the event of a road accident, including incidents on South Carolina highways near Myrtle Beach Airport
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or need legal support after an incident near Myrtle Beach Airport, contact the assistance line 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free). You can also reach Terrawind via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle itself, which is addressed separately by CDW or LDW cover. Always review your booking confirmation for the exact terms and limits that apply to your reservation.
Do I need an International Driving Permit to hire a car at Myrtle Beach Airport?
It depends on the language and alphabet of your driver’s licence. At Myrtle Beach Airport, a foreign driver’s licence is generally valid when accompanied by your passport. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, Korean, or Cyrillic script.
The IDP is a translation booklet and must always be carried together with your original licence. It is not a standalone document and will not be accepted at the Myrtle Beach Airport counter without the original licence.
If you think you may need an IDP for your hire at Myrtle Beach Airport, obtain it in your home country before you travel. Organisations such as AAA issue IDPs only to holders of a US driver’s licence, so non-US licence holders cannot obtain one after arriving in the United States.
All visitors collecting at Myrtle Beach Airport must also present proof of return travel, such as a round-trip airline ticket or cruise itinerary showing their name and return date. This is a standard requirement for non-US and non-Canadian renters at US airport locations.
Can I add an additional driver to my hire at Myrtle Beach Airport?
Yes, you can add an additional driver to your hire at Myrtle Beach Airport, but the additional driver must be physically present at the counter at the time of collection to show their valid driver’s licence and sign the hire agreement.
Whether the additional driver fee is included or charged at the counter depends on the rate you booked. If your confirmation states additional driver is included, the first extra driver is free. If it is not included, the daily fees at Myrtle Beach Airport vary by brand:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
For Avis, Budget, and Payless hires at Myrtle Beach Airport, additional drivers must generally be at least 25 years old. All additional drivers must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.
Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle.
Can I collect at Myrtle Beach Airport and return the vehicle in a different city?
Yes, one-way hires are possible from Myrtle Beach Airport, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class you choose.
The drop-off fee is route-specific and is not included in the base hire rate. It will appear under the section labelled to pay at destination on your booking confirmation if it applies to your route. Common patterns include:
- Returning to another city in South Carolina or a neighbouring state: a drop-off fee typically applies and varies by distance and vehicle class
- Returning to a nearby airport in the same metro area: sometimes no fee applies, but this depends on the specific route
- Cross-country or remote returns: fees are usually higher, and some routes may not be permitted at all
Always check the details page during booking to confirm whether a drop-off fee is shown for your specific Myrtle Beach Airport collection and return combination. If the fee does not appear, no one-way charge applies to that route.
If you need to change your return location after booking, contact support before your collection date, as mid-hire route changes must be approved by the partner and may result in re-pricing or additional fees.
What is the minimum age to hire a car at Myrtle Beach Airport?
The minimum age to hire a car at Myrtle Beach Airport without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee on top of the base rate, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers under 25 at Myrtle Beach Airport include full-size saloons, full-size SUVs, minivans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
South Carolina is not one of the states (such as New York or Michigan) that legally requires hire companies to hire to drivers aged 18 and older, so the standard minimum age of 21 to 25 set by each brand applies at Myrtle Beach Airport.
If you are from Latin America or the Caribbean and are aged 21 to 24, certain Hola Car Rentals rates fulfilled by Avis or Budget at Myrtle Beach Airport may waive the young-renter surcharge for the main driver. This waiver must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact support to verify eligibility before collection.
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