Car Hire
at Mobile Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Mobile Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Mobile Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Mobile Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Mobile Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a hire car at Mobile Airport, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own.

At Mobile Airport, the hire agreement is with the partner brand (such as Avis, Hertz, Enterprise, or Alamo), so the counter staff will verify all documents before releasing the vehicle.

Yes, a major credit card is required to hire a car at Mobile Airport. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must be presented in person at the counter.

Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the excess hold. Even if you have already prepaid your booking online, you must still present a physical credit card at the Mobile Airport counter when you pick up the vehicle.

At pick-up, the hire partner will place a temporary authorisation hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the rental company, vehicle class, and rental duration. The hold is released after you return the car, but your bank may take up to 15 working days to reflect the release.

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on in-person transactions at Mobile Airport.

When hiring a car at Mobile Airport, your base rate will be subject to several standard fees and taxes that are common at U.S. airport locations. These typically add 20 to 25 per cent to the base rate.

• Airport concession recovery fee: approximately 10 to 12 per cent of the base rate
• Customer facility charge (CFC): approximately US$4.50 per hire day
• Mobile city hire car tax: approximately 7 per cent
• Alabama state tax: approximately 4 per cent
• County tax: approximately 2 per cent

These charges are standard for airport hire locations in Alabama and are comparable to mid-tier U.S. airports. They do not include optional extras such as GPS, child seats, or insurance upgrades that you may choose at the counter.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at pick-up. If your confirmation states that taxes and fees are included, you should not be billed separately for those items at the Mobile Airport counter.

Alabama operates several toll roads under the Alabama Freedom Pass system, and hire car drivers departing Mobile Airport may encounter tolls depending on their route.

Key toll roads in Alabama and their standard costs for a 2-axle vehicle include:

• Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
• Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
• Emerald Mountain Expressway (Dozier Road): US$1.75
• Foley Beach Express Toll Bridge (BEX): US$2.75, which is relevant for trips towards Gulf Shores from Mobile Airport

Unlike states such as Florida or Texas, Alabama toll booths accept cash, credit cards, and the Alabama Freedom Pass transponder, so cashless-only roads are not a concern on most routes from Mobile Airport.

Hire vehicles typically come with an electronic toll device already installed. At the Mobile Airport counter, you can choose to enrol in the hire company's unlimited toll programme (generally US$11 to US$25 per day) or pay per use. If you pay per use, the hire company will charge you the actual toll amount plus an administrative processing fee after the hire ends.

All bookings include Tolls Cashback from Hola Car Rentals, which reimburses up to 5 per cent of your total booking value for tolls paid. Submit your claim within 30 days of returning the vehicle.

Yes, every booking includes Tolls Cashback, which reimburses up to 5 per cent of your total booking value for tolls you pay during your hire near Mobile Airport and throughout Alabama.

For example, if your total booking is US$400, the maximum cashback is US$20. If you paid US$14 in tolls on routes from Mobile Airport, you receive US$14 back. If you paid US$30, you receive the US$20 cap.

To claim your cashback after returning your Mobile Airport hire:

• Email [email protected] with the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation
• Attach the hire agreement signed at the Mobile Airport counter
• Attach a receipt or statement showing the tolls paid (toll agency invoice, transponder statement, or itemised final hire receipt)

Claims must be submitted within 30 days of returning the vehicle. Refunds are processed to the original payment method and typically take 7 to 10 working days after approval. This benefit does not mean tolls are free during the hire; you pay them normally and are reimbursed afterwards.

Yes, drivers aged 21 to 24 are subject to a young-renter surcharge at Mobile Airport. The minimum age to hire without an additional fee is 25.

Daily surcharge amounts vary by hire partner at Mobile Airport:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

In addition to the surcharge, most vehicle classes are restricted for drivers under 25. Economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV categories are generally available, while premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be at least 25.

Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Avis and Budget rates at Mobile Airport, provided the waiver is explicitly shown on the booking confirmation. Check your confirmation details or contact customer service to verify eligibility before arriving at the Mobile Airport counter.

Yes, one-way hires are available from Mobile Airport, allowing you to pick up at Mobile Airport and return the vehicle to a different location. However, a drop-off fee may apply depending on the route, hire partner, vehicle class, and season.

The drop-off fee is route-specific and is set by the hire partner, not by Mobile Airport itself. It is listed under the "To pay at destination" section during the booking process and on your confirmation. This fee cannot be prepaid and is paid at the counter when you pick up the vehicle at Mobile Airport.

General patterns to expect:

• Mobile Airport to another city in Alabama: a drop-off fee often applies and varies by distance
• Mobile Airport to a city in a neighbouring state such as Mississippi, Georgia, or Florida: a drop-off fee typically applies
• Cross-country or remote routes: fees are higher and some routes may not be permitted

If the drop-off fee shown at the Mobile Airport counter differs from what your confirmation states, keep all paperwork and contact support after the hire. Always confirm the one-way fee during the booking process before finalising your reservation.

When picking up a hire car at Mobile Airport, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate cover.

The main coverages to consider at Mobile Airport are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. Alabama does not universally mandate that hire companies include state-minimum liability, so this cover is strongly recommended.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the hire vehicle. These are separate protections and work together.

Neither cover includes your personal belongings (covered by Personal Effects Cover, if purchased) or your own injuries (covered by Personal Accident Insurance, if purchased).

Check your booking confirmation before arriving at Mobile Airport to see which protections are already included in your rate, so you can make an informed decision at the counter without accepting duplicate cover.

Hire cars at Mobile Airport operate under a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges when returning your Mobile Airport hire:

• Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pick-up
• Refuel within approximately 10 miles of the Mobile Airport return location before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the full gauge before returning the keys

Fuel prices near Mobile Airport generally align with national averages, with regular unleaded typically running slightly below urban U.S. hubs due to Gulf Coast port proximity.

If you return the vehicle below the recorded starting level, the hire partner will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. The fuel policy applies regardless of whether you prepaid your booking.

Yes, you can add an additional driver to your hire at Mobile Airport, but the additional driver must be physically present at the counter at the time of pick-up.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" before arriving at Mobile Airport. If it is not included, the daily fees by hire partner are:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must bring a valid driver’s licence to the Mobile Airport counter, along with an International Driving Permit if their licence uses a non-Latin alphabet. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections.

For Avis, Budget, and Payless at Mobile Airport, additional drivers must generally be at least 25 years old. If you need to add a driver after pick-up, you must visit a branch location to update the agreement.

If your flight is delayed and you arrive later than your scheduled pick-up time at Mobile Airport, hire partners will generally hold your reservation for up to 24 hours from the original pick-up time, provided you arrive during the counter's opening hours.

Key points to keep in mind for delayed arrivals at Mobile Airport:

• If the delay is less than 24 hours, your booking is typically held and you can proceed to the counter when you land
• If the delay exceeds 24 hours, contact customer support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]
• Make sure you will be arriving while the Mobile Airport hire counters are open, as after-hours arrivals may not be accommodated if the desk is closed
• If the booking is forfeited due to a delay beyond 24 hours without prior contact, no refund may apply

It is always advisable to have your booking confirmation accessible so you can quickly provide your reservation details when contacting support from Mobile Airport or while still in transit.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help if you experience a breakdown, accident, or medical emergency on Alabama roads after departing Mobile Airport. However, this benefit does not apply to customers who are residents of the United States or Canada.

Coverage included for eligible travellers departing Mobile Airport typically includes:

• Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the hire vehicle (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).

If you need assistance on Alabama highways or rural roads after leaving Mobile Airport, contact the Terrawind assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation.

Yes, hiring from an off-airport location near Mobile Airport can be significantly cheaper, typically saving 15 to 30 per cent compared to picking up directly at Mobile Airport.

The main reason for the price difference is that Mobile Airport hire locations charge an airport concession recovery fee of approximately 10 to 12 per cent of the base rate, plus a customer facility charge of around US$4.50 per day. Off-airport locations do not carry these concession fees.

Some hire brands operate from locations near Mobile Airport, such as at Brookley Aeroplex, which is adjacent to the downtown Mobile Airport (BFM). However, reaching an off-airport location typically requires a taxi or rideshare from the terminal, which adds cost and time to your arrival.

Before choosing an off-airport option, consider:

• The cost of transportation from the terminal to the off-airport counter
• Whether the counter hours align with your arrival time
• Whether the savings outweigh the added inconvenience, especially after a long flight

For most travellers arriving directly at Mobile Airport, the convenience of an on-airport counter often justifies the modest fee difference. Compare both options during the booking process to find the best value for your trip.