Car Hire
at Hamilton Airport

Hola Car Rentals is a premium partner of the leading car hire companies at Hamilton Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip at Hamilton Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Hamilton Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Hamilton Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The hire car counters at Hamilton Airport (YHM) are located inside the terminal, in the baggage claim and arrivals area. Brands including Avis, Budget, and Enterprise all operate on-terminal at 9300 Airport Rd, Mount Hope, ON, L0R 1W0. There is no shuttle or off-site facility required for these brands.

Once you clear customs and immigration, follow signs toward baggage claim and look for the hire desks. After completing paperwork at the counter, your vehicle is parked just outside the baggage claim area, a short walk away. No tram or people mover is needed.

To pick up your car, bring:

• Your booking confirmation or printed voucher
• A valid driver's licence (original, physical, unexpired)
• A major credit card in the main driver's name with the name printed on the card
• Your passport and any required travel documents

Allow 20 to 45 minutes from landing to driving away, accounting for immigration, baggage, and counter processing at Hamilton Airport.

Counter hours at Hamilton Airport vary by brand and are not uniform throughout the day. Based on available information, Avis at Hamilton Airport operates during specific windows that include gaps, for example open from 12:30 PM to 8:00 PM and again from 12:00 AM to 1:30 AM, with the counter closed during the hours in between.

After-hours pickup is not available at Hamilton Airport. If your flight arrives outside counter operating hours, you will not be able to collect your vehicle until the desk reopens. There is no overnight key-access system for pickup.

For vehicle returns, after-hours drop-off is available. Park in the designated hire return area following airport signs, lock the vehicle, and deposit the keys and contract in the key drop box at the counter. A formal check-in will occur the next business day.

Before travelling, confirm the exact hours for your chosen brand directly, as schedules can vary by day and season. If you have an early morning or late-night arrival at Hamilton Airport, contact your hire company in advance to arrange your pickup accordingly.

Yes, there is one major toll road you may encounter when driving from Hamilton Airport: Highway 407 ETR, a privately operated, all-electronic highway spanning 108 km across the Greater Toronto Area.

Key facts about the 407 ETR near Hamilton Airport:

• It is 100% cashless. There are no toll booths. Charges are applied by photographing your licence plate.
• Other major highways in the area, including the QEW (Queen Elizabeth Way) and the 401, are toll-free.
• GPS navigation may default to the 407 ETR for speed, leading to unexpected charges if you are not paying attention.

Toll costs on the 407 ETR are distance-based and vary by time of day and zone. As a rough example, a 25 km peak-period trip can total approximately CAD 30.45 including a trip charge and camera fee for vehicles without a transponder.

At the Hamilton Airport hire desk, you can enrol in your hire company's toll programme (typically a flat daily rate) or pay per use. If you drive the 407 ETR without enrolling, the hire company will bill the toll to your card plus an administrative fee per occurrence.

To avoid surprises, ask the counter agent about toll programme options when picking up your car at Hamilton Airport.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire, including any 407 ETR charges incurred after picking up at Hamilton Airport.

How it works:

• You pay tolls normally during your hire, whether through the hire company's programme or directly.
• After returning your vehicle, email [email protected] within 30 days with your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or invoice showing the toll charges.
• The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval.

Example: If your Hamilton Airport booking total is US$500, the maximum cashback is US$25. If you paid US$18 in 407 ETR tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).

Use the subject line: Tolls Cashback, followed by your reservation number. Claims submitted after 30 days of vehicle return are not accepted. This benefit covers toll charges only, not administrative fees or traffic fines.

Hiring at Hamilton Airport means your rate will include several location-specific fees on top of the base hire price. These are standard for airport hires in Canada but worth understanding before you arrive at the desk.

Fees typically applied at Hamilton Airport include:

• Airport concession recovery fee: Hamilton Airport charges hire companies for operating on airport grounds, and this cost is passed to renters as a surcharge in the base rate.
• Customer facility charge: approximately CAD 10 per hire contract, standard at Canadian airport locations.
• Vehicle licensing recovery fee: up to approximately CAD 1.15 per day.
• Ontario HST (Harmonised Sales Tax): 13%, applied to the hire and most fees.

These charges are standard and should appear on your booking confirmation. If your confirmation shows taxes and fees as included, you should not be billed separately for those items at the Hamilton Airport desk. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after your hire ends.

There are no city-specific hire taxes or tourism surcharges unique to Hamilton Airport beyond the fees listed above.

To collect your hire car at Hamilton Airport, you must present the following physical documents at the desk:

• Your original, unexpired driver's licence. Photocopies are not accepted at Hamilton Airport counters.
• A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or travel tickets (required for visitors from outside Canada).

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory at Hamilton Airport. For licences in other non-English languages, an IDP is strongly recommended. The IDP must be carried alongside your original licence and is not valid on its own.

Learner's permits are not accepted. All documents must be physical originals. Digital versions shown on a phone or tablet will be refused at the Hamilton Airport desk.

Yes, a major credit card is required to hire a car at Hamilton Airport. The card must be in the main driver's name, with the driver's name physically printed on the card, and must be presented in person at the desk.

The credit card is used to place a temporary authorisation (hold) on your account at pickup. For Canadian locations, this hold is typically between CAD 300 and CAD 500, though some Hamilton Airport locations may require up to approximately CAD 750 depending on the vehicle class and hire company.

Important points to keep in mind:

• Debit cards and prepaid cards are not accepted for the security deposit at Hamilton Airport.
• Virtual or digital-only card numbers are not accepted. You must present the physical card.
• The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.
• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Even if you prepaid your booking in full, you are still required to present a physical credit card at the Hamilton Airport desk for the security hold.

Yes, third-party liability cover is included by default when you hire a car at Hamilton Airport. Under Ontario provincial law, every hire vehicle must carry third-party liability insurance, so this statutory cover is included in your hire when booking through Hola Car Rentals for a Hamilton Airport pickup.

This means you are covered for bodily injury and property damage you may cause to other people while driving the hire vehicle. However, there are important distinctions to understand:

• The statutory minimum liability included by law may be lower than what you would want in a serious accident. You can purchase supplementary liability (LIS/ALI/SLI) at the Hamilton Airport desk for higher limits, typically up to CAD 300,000 or more.
• Third-party liability does not cover damage to the hire vehicle itself. For that, you need a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW).
• Coverage applies only to drivers named on the hire agreement. Any unlisted driver is not covered.

At the Hamilton Airport desk, review your hire agreement to confirm the liability limits included and decide whether additional cover is appropriate for your trip.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help in the event of a medical emergency, accident, or other covered situation during your hire near Hamilton Airport.

Coverage typically includes:

• Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you experience an emergency near Hamilton Airport or anywhere during your hire, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Follow the coordinator's instructions before incurring medical expenses, as some reimbursements require prior authorisation.

Important: This travel assistance benefit does not apply to Canadian or US residents. It is designed for visitors travelling internationally. It also does not cover damage to the hire vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your Hamilton Airport hire.

Hires at Hamilton Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Hamilton Airport lot.
• Refuel within approximately 15 km of the return location before dropping off the car. Ask the counter agent at Hamilton Airport for the nearest fuel station on your way back.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns at Hamilton Airport, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.

If the car was not full at pickup, ask the agent to record the exact level on the agreement. You only need to return it at that same level, not necessarily full.

Yes, you can add an additional driver to your hire at Hamilton Airport, either as part of your rate or by paying a fee at the desk.

If your booking confirmation states that an additional driver is included, the first extra driver is added at no charge. If it is not included, fees at Hamilton Airport vary by brand:

• Avis and Budget: approximately CAD 13 per hire day, capped at CAD 65 per hire.
• Hertz, Thrifty, Dollar: approximately CAD 13.50 per hire day, capped at CAD 189 per hire.
• Alamo, National, Enterprise: approximately CAD 15 per day with no stated cap.

To add a driver at the Hamilton Airport desk:

• The additional driver must be physically present at pickup.
• They must present a valid, original driver's licence (and an IDP if required for their licence type).
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver's name must appear on the contract before anyone else drives the vehicle.

Only drivers listed on the hire agreement are covered by CDW/LDW and liability protections. Anyone not named on the contract who drives the vehicle may void your cover at Hamilton Airport.

Yes, one-way hires are possible from Hamilton Airport, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class.

How one-way fees work for Hamilton Airport hires:

• Returning to a different city or airport in Ontario or another province will typically trigger a drop-off fee. The amount varies by route, distance, and hire company.
• Cross-border one-way hires (for example, picking up at Hamilton Airport and returning in the United States) may be restricted or carry significantly higher fees. Confirm with your hire company before booking.
• Same-city returns (for example, Hamilton Airport to a downtown Hamilton location) may not incur a fee, but this depends on the brand.

The drop-off fee, if applicable, will appear under the "To pay at destination" section during the booking process and on your confirmation. It cannot be prepaid and is paid at the Hamilton Airport desk or return location.

If you need to change your return location after booking, contact support as soon as possible. Mid-hire route changes must be approved by the hire company and may increase the fee or affect vehicle availability.

At Hamilton Airport, the hire company will place a temporary authorisation (hold) on your credit card at pickup. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

Typical deposit amounts at Canadian airport locations, including Hamilton Airport:

• Most locations: CAD 300 to CAD 500 for standard vehicles.
• Some Hamilton Airport locations may require a minimum authorisation of approximately CAD 750.
• Premium or speciality vehicles may carry higher holds.

The exact amount is set by the hire desk at Hamilton Airport and may vary by brand, vehicle class, and season. Hola Car Rentals cannot confirm the precise hold amount in advance.

To prepare:

• Bring a physical major credit card in the main driver's name with the name printed on the card. Debit and prepaid cards are not accepted for the deposit.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.
• Notify your bank of your travel plans to prevent the authorisation from being flagged.
• Bring a backup credit card in case your primary card is declined at the Hamilton Airport desk.

After you return the vehicle, the hold is released. Your bank controls how quickly it appears back on your account, which can take up to 15 business days.