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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 2 weeks ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 3 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 4 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 1 month ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 3 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 4 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 4 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 5 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 5 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Budget in El Paso

Budget's counter at El Paso International Airport (ELP) sits inside the baggage claim area, with rental vehicles parked roughly 40 feet away — no shuttle required, which keeps the pickup process noticeably faster than at larger consolidated facilities. That proximity matters when you factor in El Paso's position on the US-Mexico border: if you plan to cross into Ciudad Juárez, confirm cross-border authorization with Budget before pickup, as most standard rental agreements prohibit driving into Mexico without prior approval. For toll roads, the Border West Expressway (Loop 375) is currently operating under a toll deferral, so there is no charge to use it. If you do incur any electronic tolls, Budget's e-Toll service carries a convenience fee of around US$6.95 per day you use a toll lane, capped at US$34.95 per rental period, on top of the actual toll amounts. Budget for a deposit hold of US$200 to US$500 on a credit card in the primary driver's name — the exact amount depends on vehicle class, and no debit cards are accepted at pickup. Drivers whose license uses a non-Latin script (Arabic, Chinese, Cyrillic, Japanese) will need an International Driving Permit alongside their passport. Drivers under 25 typically face a young-driver surcharge; booking several weeks ahead helps secure availability during peak demand periods between March and October.

Best Car Rental Deals

4.5/ 5
Chevrolet Spark

Chevrolet Spark | Automatic

SMALL

or Small similar

4 2 Automatic
From / day
4.5/ 5
Toyota Corolla

Toyota Corolla | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or SUV similar

5 2 Automatic
From / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in El Paso include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in El Paso, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in El Paso.

Will I face unexpected charges at the Budget counter in El Paso when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at El Paso International Airport?

The Budget counter at El Paso International Airport (ELP) is located at the consolidated rental car facility at 6505 Convair Rd, Suite 400/430, El Paso, TX 79925. This center houses multiple rental brands including Budget, Avis, Alamo, and National.

The rental counters are accessible on foot from baggage claim. After collecting your bags, follow the airport signs toward Arrivals or Baggage Claim, which lead directly to the rental counter area. No shuttle is required to reach the Budget counter at El Paso International Airport.

Counter hours at El Paso International Airport run from 7:00 AM to 11:00 PM daily, and 24-hour drop-off is available for returns outside those hours. If you are arriving late, you can still return your Budget vehicle using the after-hours drop facility at the same Convair Rd address.

What documents do I need to pick up a Budget rental car in El Paso?

To pick up your Budget rental car in El Paso, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, used for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license at the Budget counter in El Paso. For licenses in other non-English scripts, an IDP is strongly recommended.

All documents must be physical originals. Digital copies or photos on a phone are not accepted. Debit and prepaid cards are not accepted for the security deposit hold at Budget in El Paso.

Are there toll roads near El Paso that affect Budget rental cars?

Yes, toll roads exist in the El Paso area and across Texas that can affect your Budget rental car costs. The Border West Expressway runs along the U.S.-Mexico border near El Paso and includes toll segments, making it a route that Budget renters may encounter when traveling between the airport and areas south of I-10.

Texas toll roads are almost entirely cashless, using overhead gantries that read transponders or license plates. Your Budget rental vehicle at El Paso comes equipped with an electronic toll device. At the counter you will typically have two options:

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all toll usage during your rental
  • Pay per use: the actual toll amount plus daily or administrative processing fees billed after the rental, sometimes weeks later

If you plan to drive only one or two toll segments in El Paso, pay-per-use may cost less. If you expect frequent toll road use across Texas, the unlimited package is usually better value. Review the charges carefully before signing the Budget rental agreement in El Paso.

Can I get toll cashback on my Budget rental in El Paso?

Yes, all Hola Car Rentals bookings, including Budget rentals in El Paso, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental period.

This benefit is useful in El Paso because the Border West Expressway and other Texas toll roads are cashless and charges can accumulate, especially if you drive across the region. You still pay tolls normally through your Budget rental's toll program or directly, and then claim reimbursement afterward.

To claim your Tolls Cashback after returning your Budget vehicle in El Paso:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
  • Attach your Hola Car Rentals reservation confirmation, the Budget rental agreement signed at pick-up, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Is a credit card required for the Budget security deposit in El Paso?

Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required at the Budget counter in El Paso for the security deposit hold. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted.

At pick-up, Budget in El Paso will place a temporary authorization hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class, rental duration, and location policy. The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

To avoid issues at the Budget counter in El Paso:

  • Confirm your card is enabled for in-person transactions and has sufficient available credit
  • Set a travel notice with your bank before arriving
  • Bring a backup credit card in your own name in case your primary card is declined

Even if you prepaid your Budget booking online, you must still present a physical credit card at the El Paso counter for the deposit hold.

What is the minimum age to rent a Budget car in El Paso?

The minimum age to rent a Budget car in El Paso without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Budget in El Paso but will be charged a daily underage fee of US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period.

Drivers under 21 are generally not eligible to rent from Budget in El Paso. Texas is not one of the states (like New York or Michigan) that requires rental companies to accept drivers aged 18 and older.

Drivers aged 21 to 24 renting a Budget vehicle in El Paso are also restricted to certain vehicle classes. Economy, compact, and intermediate categories are typically available, while full-size, SUV, luxury, premium, convertible, and van categories are generally restricted to drivers 25 and older.

One exception applies: if you are a citizen or resident of Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget in El Paso may waive the underage fee. Check your booking confirmation to see if the waiver is explicitly listed before arriving at the El Paso counter.

Can I add an additional driver to my Budget rental in El Paso?

Yes, you can add an additional driver to your Budget rental in El Paso, but the additional driver must be present at the counter during pick-up with a valid driver's license and any required identification.

If your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge, no extra fee applies for the first additional driver. If it is not included, Budget in El Paso charges US$13 per rental day plus taxes for each additional driver, with a maximum charge of US$65 plus taxes for the rental period.

Important rules for additional drivers at Budget in El Paso:

  • The additional driver must be at least 25 years old at the time of pick-up for Budget rentals
  • Drivers aged 21 to 24 may not be accepted as additional drivers or may be subject to the underage surcharge
  • The additional driver must sign the rental agreement at the El Paso counter
  • Only drivers listed on the agreement are covered by the rental protections such as CDW/LDW

If someone drives the Budget vehicle in El Paso who is not listed on the rental agreement, coverage may be void and additional charges may apply.

What driving challenges should I expect in El Paso with a Budget rental car?

El Paso has some road characteristics that can surprise first-time visitors driving a Budget rental car in the area.

The city's arterial roads are designed for high suburban speeds, typically 45 to 55 mph, even in areas that may appear more urban. Continuous medians often block left turns, and long blocks with limited cross streets can make navigation less intuitive than in grid-based cities.

The highway network around El Paso includes two main east-west corridors:

  • I-10, the primary interstate running through the city
  • The Border West Expressway, a newer route south of I-10 that runs along the U.S.-Mexico border and includes toll segments

The Transmountain sections of Loop 375 climb to significant elevation with mountain grades and overpasses that can be challenging for drivers unfamiliar with the terrain. In the northwest and southeast parts of El Paso County, continuous east-west roads are limited, which can force detours onto north-south routes.

The I-10 and US-54 interchange area involves complex ramp configurations that can be confusing on a first drive. When picking up your Budget rental car in El Paso, it is worth reviewing your intended route before leaving the airport to avoid unexpected turns at high-speed interchanges.

Does travel assistance come with my Budget booking in El Paso?

Yes, most Hola Car Rentals bookings, including Budget rentals in El Paso, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is particularly relevant in El Paso given the city's high-speed arterials, mountain highway sections on Loop 375, and the distance from some areas to the nearest medical facilities.

The travel assistance coverage typically includes:

  • Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance during your Budget rental in El Paso, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget rental vehicle itself (that is covered by CDW/LDW) or liability to third parties (covered by LIS/SLI).

Can I return my Budget car after hours at El Paso International Airport?

Yes, 24-hour drop-off is available at the Budget rental facility at El Paso International Airport. The return location is the same consolidated rental car center where you picked up the vehicle, at 6505 Convair Rd, El Paso, TX 79925. You can return your Budget vehicle outside of standard counter hours using the after-hours drop-off process.

When returning your Budget car after hours in El Paso:

  • Follow the car rental return signs upon arrival at the Convair Rd facility
  • Park in the designated Budget return area
  • Leave the keys as instructed in your rental agreement or on the key drop envelope provided at pick-up
  • Take a photo of the fuel gauge and odometer before leaving the vehicle
  • Keep your final fuel receipt showing the date, time, and station address

Note that after-hours returns mean the vehicle condition is assessed when the counter opens. Any discrepancies in fuel level or damage noted at that time may result in charges. Returning the tank full and documenting the gauge with a photo protects you in case of a dispute on your Budget rental in El Paso.

What is the fuel policy for Budget rentals in El Paso?

Budget rentals in El Paso follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pick-up, verify the fuel level with the Budget agent and confirm it is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the El Paso counter.

When returning your Budget car in El Paso:

  • Refuel within approximately 10 miles of the return location at El Paso International Airport so the gauge does not drop before you arrive
  • Keep the final fuel receipt showing the station address, date, and time
  • Show the full gauge to the agent or, for after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the Budget vehicle in El Paso with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Can I rent a Budget car in El Paso and return it in another city?

Yes, one-way rentals are possible with Budget in El Paso, allowing you to pick up in El Paso and return the vehicle in a different city. However, a drop-off fee typically applies and the amount varies depending on the destination, vehicle class, and season.

When booking a one-way Budget rental from El Paso, the drop-off fee is shown during the checkout process under the section labeled as charges due at the destination. It will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly at the Budget counter in El Paso or at the return location.

Key things to know about one-way Budget rentals from El Paso:

  • Same-city returns (for example, airport to a city location within El Paso) often carry no drop-off fee
  • Returns to other Texas cities or out-of-state destinations typically incur a drop-off fee
  • Cross-border returns, such as returning the Budget vehicle in Mexico, are generally not permitted
  • Changing your return location after booking may reprice the rental and recalculate the drop-off fee

If the Budget counter in El Paso charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

What insurance coverage is included in a Budget rental in El Paso?

The insurance and protection options included in your Budget rental in El Paso depend on the rate plan selected when booking through Hola Car Rentals. It is important to review your booking confirmation carefully before arriving at the El Paso counter.

Common coverages available for Budget rentals in El Paso include:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget rental vehicle from a collision or covered incident. A deductible may apply unless your confirmation states zero deductible
  • Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Budget vehicle in El Paso. Some U.S. states require a minimum level of liability, but not all do

CDW/LDW does not cover third-party liability, and LIS/SLI does not cover damage to the Budget vehicle itself. These are separate protections that work together.

Common exclusions to be aware of at the Budget counter in El Paso:

  • Damage from prohibited use such as off-road driving or driving under the influence
  • Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
  • Drivers not listed on the Budget rental agreement in El Paso are not covered

Always confirm what is included on your rental agreement at the El Paso counter before driving away.

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