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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 yesterday
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 6 days ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 10 hours ago
"An excellent experience, 100% recommended"

About hiring a car with Budget in Saint Louis

Budget operates counters inside the baggage claim area of both terminals at St. Louis Lambert International Airport, though customers arriving on Southwest Airlines need to take a Budget shuttle from the East terminal before reaching the counter. Once paperwork is complete, a complimentary shuttle runs to the off-airport vehicle lot — the ride takes roughly 3 to 5 minutes — so budget around 45 to 60 minutes from deplaning to driving away. The main in-terminal counters close at 10:00 PM daily; late arrivals should proceed to the Avis counter, and the Southwest shuttle stops running at 11:00 PM. Booking several weeks in advance typically secures better availability, particularly during summer when demand across the region peaks. Saint Louis itself has no widespread electronic toll network for city driving, so a toll transponder package is unlikely to be necessary for most itineraries — though the Lake of the Ozarks Community Bridge, a cash-only crossing well outside the city, is worth noting for hirers heading that direction. Fuel in the area averages around US$3.49 per gallon; returning the tank full avoids Budget's per-gallon refuelling charge, which runs above pump price. A credit card in the primary driver's name is required at pickup for the authorisation hold, typically US$200 to US$300 above the hire total. Drivers under 25 may face an underage surcharge, and an International Driving Permit is required if your licence uses a non-Latin script.

Frequently Asked Questions

Where is the Budget rental car pick-up area at St. Louis Lambert International Airport (STL), and which signs should I follow after baggage reclaim?
After collecting your luggage at St. Louis Lambert International Airport, you will need to take a shuttle to the consolidated Rental Car Centre. From the baggage reclaim area in either terminal, look for overhead signs directing you to "Rental Car Shuttles" or "Ground Transportation". These signs will guide you to the designated shuttle pick-up zones outside the terminal doors. Shuttles run frequently and will take you on a short ride directly to the facility where the Budget counter is located.
If I arrive at STL Terminal 1 versus Terminal 2, what changes about the quickest way to reach the Budget pick-up location?
The process for reaching the Budget pick-up location is nearly identical whether you arrive at Terminal 1 or Terminal 2. Both terminals have clearly marked pick-up areas for the consolidated rental car shuttle bus. After you collect your bags, simply follow the airport signage for "Rental Car Shuttles". The buses stop at both terminals before continuing to the off-site Rental Car Centre, ensuring a consistent and straightforward journey for all travellers.
Roughly how long does it typically take from getting off the plane at STL to driving away in a Budget rental on a normal weekday?
On a typical weekday, allow roughly 45 to 75 minutes from deplaning to driving away. This includes walking to baggage reclaim, waiting for your luggage, and taking the shuttle to the Rental Car Centre. The final variable is the queue at the rental counter, which can vary depending on how many flights are arriving. Having your reservation details and driving licence ready will help speed up the check-in process once you reach the counter.
If my flight arrives late at night at STL, what should I expect for finding the Budget pick-up area and getting on the road without confusion?
Arriving late at night at STL is generally straightforward, as the airport is well lit and designed for 24/7 operations. The signage for "Rental Car Shuttles" remains clearly visible after you leave baggage reclaim. While shuttle buses may run slightly less frequently late at night than at peak times, they operate to meet all arriving flights. The Rental Car Centre is also fully operational, so you can complete the paperwork and get on the road efficiently even at late hours.
Where is a practical meeting point at STL if my group arrives on different flights but we are collecting one Budget rental car together?
A convenient meeting point for a group arriving on different flights is the baggage carousel for the last flight to arrive. This lets everyone gather their luggage in one place before heading on together. Alternatively, the main seating areas in the arrivals hall of either terminal, just outside the security checkpoints, are excellent and easy-to-find landmarks. Once your whole party has assembled, you can all go to the rental car shuttle pick-up zone together.
If one person is dealing with the Budget counter while others wait with bags, where should everyone wait at STL to avoid getting separated?
The best place for the rest of the group to wait is in the main lobby of the Rental Car Centre. This area typically has seating and is only a short distance from the rental counters, keeping everyone out of the queue but still within sight. This allows the designated driver to handle the rental agreement without managing all the luggage. Once the keys are in hand, the driver can collect the car while the group waits comfortably with the bags in the lobby.
Once I have checked in with Budget at STL, how do I quickly find the correct car row or bay without wandering around the garage?
After you complete the rental process at the Budget counter, your rental agreement will specify the exact location of your vehicle. This typically includes a row letter and a bay number, making it easy to find. The parking garage at the Rental Car Centre is clearly marked with large, colour-coded signs for each row. Match the details on your paperwork to the signs in the garage to go straight to your assigned vehicle.
Where can I pull over shortly after leaving the STL rental car area to pair my phone, set up maps, and reorganise luggage before joining the motorway?
A great place to get organised is the airport's Cell Phone Lot, which you can access by following the airport exit signs. These lots provide a safe and convenient place to park for a few minutes free of charge. Alternatively, there are several petrol stations and convenience stores on Natural Bridge Road, the main road leading away from the airport. Pulling into one of their car parks gives you time to set up navigation and adjust your belongings before merging onto the interstate.
What are the first motorway choices leaving STL that tend to trip up first-time drivers heading towards St. Louis?
The most common point of confusion when leaving STL is the immediate interchange for Interstate 70 (I-70) and Interstate 170 (I-170). It is crucial to have your navigation set before you start driving. If you are heading to downtown St. Louis, be ready to merge onto I-70 East. Missing this turn, or getting into the wrong lane for I-170, can lead to an unnecessary detour, so pay close attention to the overhead motorway signs.
If my hotel is in Downtown St. Louis, what is the simplest drive from STL that avoids the most confusing interchanges?
The most direct route to Downtown St. Louis from the airport is Interstate 70 (I-70) East. After leaving the rental car facility, follow signs to join I-70 East and stay on it for approximately 15 miles. This route takes you straight into the heart of downtown with minimal complex interchanges. As you approach the city, your navigation will guide you to the correct exit for your hotel, but most of the journey is a straightforward run on a single interstate.
If I am staying in the Central West End, what is an easy-to-follow route from STL and what is parking usually like near hotels there?
For an easy drive to the Central West End, take Interstate 170 (I-170) South from the airport. Continue for about five miles, then take the exit for Interstate 64 (also known as Highway 40) East. From I-64, take one of the neighbourhood exits such as Kingshighway or Hampton Avenue. Parking in the Central West End typically involves hotel valet services, hotel parking garages, or public garages, as on-street parking can be limited.
What should I expect for driving and parking if my first stop is the Gateway Arch National Park area?
Driving to the Gateway Arch is fairly simple, as it is a major landmark with good signage from the interstate. From the airport, take I-70 East directly towards downtown. As you get closer, signs will direct you to the Arch and riverfront area. The most convenient parking is the dedicated underground garage at the north end of the park, accessed from Washington Avenue. Several other surface lots and garages are also available within a short walk.
If I am heading to Busch Stadium for a game, what is a realistic drive-and-park plan coming from the airport in a rental car?
To reach Busch Stadium from STL, take I-70 East towards downtown. As you near the city, follow signs for downtown exits such as Broadway or Memorial Drive, which will put you close to the ballpark. For parking, the stadium is surrounded by numerous official lots and private garages. On game days, it is wise to arrive early to secure a space, and consider pre-purchasing parking online via the team's website to guarantee a spot and simplify arrival.
What is the easiest way to approach the St. Louis Zoo and Forest Park by car, and where do visitors typically park?
The easiest way to reach the St. Louis Zoo and Forest Park is to take I-170 South from the airport to I-64/US-40 East. Then take the Hampton Avenue exit and follow signs into the park and towards the Zoo. The Zoo has large, dedicated car parks on both the north and south sides, which are the most convenient options. Elsewhere in Forest Park, you can find free on-street parking along many of the park roads, though these spaces fill quickly.
If I want to visit the Missouri Botanical Garden, what should I know about the approach streets in the neighbourhood and the parking options?
To reach the Missouri Botanical Garden, you will typically take I-64/US-40 and exit at Kingshighway Boulevard heading south. From there, turn onto Shaw Boulevard, which leads directly to the garden entrance. The approach takes you through a historic residential neighbourhood with clear signage. The garden offers a large, free on-site visitor car park, making parking very convenient and removing the need to look for on-street spaces nearby.
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