VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Maine include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Maine, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maine.
Will I face unexpected charges at the Budget counter in Maine when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Maine are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maine charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Budget hire car locations in Maine?
Budget operates at four main airport locations across Maine, making it easy to pick up a vehicle immediately after landing.
- Portland International Jetport (PWM) in Portland, with a counter inside the terminal open Sunday through Saturday from 6:00 AM to 12:00 AM
- Bangor International Airport (BGR) in Bangor, with a counter open Sunday through Saturday from 8:00 AM to 12:00 AM
- Knox County Regional Airport (RKD) in Owls Head, open Monday through Friday 9:00 AM to 4:00 PM and Saturday 9:30 AM to 12:30 PM
- Northern Maine Regional Airport in Presque Isle
Budget also has a presence in South Portland, which shares the Portland PWM service area. All Maine Budget locations are airport-based, so there is no need to arrange a separate transfer to reach the counter after your flight arrives.
What are the Budget counter hours at Portland PWM and Bangor BGR in Maine?
Both major Budget airport counters in Maine maintain extended daily hours to accommodate most flight schedules.
- Portland International Jetport (PWM): Budget is open Sunday through Saturday, 6:00 AM to 12:00 AM. The counter is located inside the terminal, and the vehicle lot is a short walk away.
- Bangor International Airport (BGR): Budget is open Sunday through Saturday, 8:00 AM to 12:00 AM. The counter is near baggage claim, and the car lot is a short walk across the street.
If your flight arrives outside these hours at either Maine airport, Budget offers after-hours return options. At BGR, you can park and lock the vehicle and drop the keys and completed contract in the drop box at the counter. At PWM, a Fastbreak return box is available so you can complete the return without needing a counter agent. Plan your arrival time around these windows to avoid any complications with your Budget reservation.
Does Budget in Maine have after-hours key drop for late arrivals?
Yes, Budget locations at the main Maine airports do offer after-hours key drop options for late arrivals or early returns.
At Bangor International Airport (BGR), if you return your Budget vehicle outside counter hours, you park and lock the car in the designated lot, then place your keys and completed rental contract in the drop box located at the counter.
At Portland International Jetport (PWM), Budget provides a Fastbreak return box where you can record mileage and fuel information and leave the keys without needing a counter agent present.
At Knox County Regional Airport (RKD), a general key drop is also available. For the Presque Isle location, a key drop in the terminal is offered as well.
Keep in mind that when you return a Budget vehicle after hours at any Maine location, you remain responsible for the car until the rental agreement is officially closed the next business day. Take photos of the vehicle condition and fuel gauge before leaving, and retain all paperwork from your rental.
How do tolls work when renting a Budget car in Maine?
Maine uses the E-ZPass electronic toll system, which operates on the Maine Turnpike running from Kittery to Augusta. Cash toll booths have largely been eliminated in Maine, so your Budget hire vehicle will come equipped with an electronic toll device.
At the Budget counter in Maine, you have two options for handling tolls:
- Purchase an unlimited toll package at the counter, which typically costs between US$11 and US$25 per hire day depending on the location and hire period. This covers all toll charges without per-use fees.
- Decline the package and pay per use. In this case, Budget will charge the actual toll amount plus an administrative processing fee to the credit card on file. These charges often appear on your statement several weeks after the hire ends.
If you drive through an E-ZPass lane in Maine without enrolling in Budget's toll programme, the toll authority will notify Budget, and the charge plus fees will be billed to your card automatically.
Always review the toll terms on your Budget hire agreement before leaving the Maine counter to avoid unexpected charges.
What documents do I need to pick up a Budget hire car in Maine?
To pick up your Budget hire vehicle at any Maine location, you must bring the following physical documents. Digital copies are not accepted at the counter.
- A valid, original driver's licence in the main driver's name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside the original licence.
- A major credit card physically printed with the main driver's name, for the security deposit hold. Debit cards and prepaid cards are not accepted for the deposit at Budget in Maine.
- A valid passport or government-issued photo ID (for visitors travelling internationally).
- Your booking confirmation or printed voucher if required by your rate.
- Round-trip flight or cruise tickets if you are visiting Maine from abroad.
The IDP is a translation document only and cannot be used without your original licence. If you think you may need one, obtain it in your home country before travelling to Maine, as it cannot be issued to non-residents once you arrive in the United Kingdom.
Can I get a Tolls Cashback benefit on my Budget hire in Maine?
Yes, all Hola Car Rentals bookings, including Budget hires in Maine, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your hire.
Maine's main toll road is the Maine Turnpike, which uses the E-ZPass system. Whether you pay tolls through Budget's toll programme or another accepted method, you can submit a claim after your hire ends.
To claim your Tolls Cashback after your Maine trip:
- Email [email protected] within 30 days of returning the Budget vehicle
- Include your Hola Car Rentals reservation confirmation, a copy of the hire agreement signed at the Budget counter, and a receipt or statement showing the toll charges paid
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted, so keep your toll receipts from your Maine Budget hire and submit promptly.
Is there a young driver surcharge for Budget hires in Maine?
Yes, drivers under 25 years old are subject to a young-driver surcharge when hiring a Budget vehicle in Maine, as is standard across most of the United States.
The minimum age to hire from Budget in Maine without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee. For Budget in Maine, the young-driver surcharge is US$13 per hire day, with a maximum charge of US$65 plus applicable taxes for the hire period.
Drivers under 25 are also restricted from hiring certain vehicle classes. Categories such as full-size, SUV, minivan, luxury, premium, and convertible are typically limited to drivers aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.
One exception worth noting: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget may waive the underage fee. This waiver must appear explicitly on your booking confirmation to apply at the Maine counter.
Always bring a major credit card in your name for the security deposit, regardless of your age.
How much is the security deposit for a Budget hire in Maine?
When you pick up your Budget hire vehicle in Maine, a temporary authorisation hold will be placed on your credit card as a security deposit. This is not a charge but it does reduce your available credit until the hire is closed and your bank releases the hold.
For Budget hires in the United Kingdom, including Maine locations such as Portland PWM and Bangor BGR, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on the vehicle category, hire duration, and the specific Maine location.
Important requirements for the deposit at Budget in Maine:
- You must present a physical major credit card with the main driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted.
- The card must have sufficient available credit to cover the hold plus any expected charges.
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.
After you return the Budget vehicle in Maine, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days.
What insurance coverage do I need for a Budget hire in Maine?
When hiring a Budget vehicle in Maine, there are two main types of cover to consider: protection for the hire vehicle itself and protection for third parties.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Budget vehicle is damaged or stolen during your Maine hire. A deductible may still apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Budget vehicle in Maine. In the United Kingdom, not all states require hire companies to include minimum liability cover by default, so it is important to confirm what is included in your specific Budget rate for Maine.
Additional optional coverages available at the Budget counter in Maine may include:
- Personal Accident Insurance (PAI) for your own injuries
- Personal Effects Cover (PEC) for belongings in the vehicle
- Premium Roadside Assistance
Review your booking confirmation carefully before arriving at the Maine Budget counter to understand what is already included and what you may want to add.
What is the fuel policy for Budget hire in Maine?
Budget hires in Maine follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Maine Budget hire:
- Check the fuel gauge with the Budget agent at pickup and confirm the starting level is recorded on your hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Maine airport lot
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Budget vehicle in Maine with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.
For after-hours returns at Maine airports such as Bangor BGR or Portland PWM, leave your fuel receipt in the return envelope and take a photo of the full gauge as evidence before dropping the keys.
Can I add an additional driver to my Budget hire in Maine?
Yes, you can add an additional driver to your Budget hire in Maine, but the cost and conditions depend on your specific rate.
Some Hola Car Rentals rates include one additional driver at no extra cost. If your rate does not include this, Budget in Maine charges US$13 per hire day for an additional driver, with a maximum fee of US$65 plus applicable taxes for the hire period.
Requirements for adding a driver at the Budget counter in Maine:
- The additional driver must be physically present at the Maine pickup counter to show a valid driver's licence and sign the hire agreement
- For Budget in Maine, additional drivers must generally be at least 25 years old at the time of pickup
- The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
Only drivers listed on the Budget hire agreement are covered by protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle in Maine, as this can void your cover and result in significant charges.
Check your booking confirmation before arriving at the Maine Budget counter to confirm whether an additional driver is already included in your rate.
Does travel assistance cover me if I have an emergency with my Budget hire in Maine?
Yes, most Hola Car Rentals bookings, including Budget hires in Maine, include travel assistance cover provided by Terrawind Global Protection, at no extra cost.
Maine has remote stretches of highway and rural areas, particularly in the northern part of the state near Presque Isle, where access to services can be limited. The travel assistance benefit is designed for exactly these situations and covers:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Maine Budget hire, contact Terrawind 24 hours a day, 7 days a week. Always call first to open a case before incurring expenses, as some reimbursements require prior authorisation.
Important: this travel assistance benefit applies only to non-North American customers. Travellers who are residents of the United Kingdom or Canada do not qualify for this benefit on their Budget hire in Maine.
This cover does not replace CDW or liability insurance for the Budget vehicle itself.
Can I pick up my Budget hire car early at a Maine airport?
Yes, early pickup is possible for Budget hires at Maine airports, subject to vehicle availability and counter hours at the specific location.
Budget generally allows early pickup up to 12 hours before your scheduled reservation time. However, picking up earlier than booked may affect your rate. For example, if you pick up before 6:00 PM on a Thursday, your rate could shift from a weekend rate to a daily rate, which may increase the total cost of your Maine Budget hire.
To request an early pickup at a Maine Budget location:
- Contact the Budget counter at your Maine airport directly in advance to confirm vehicle availability
- Arrive during counter operating hours. Portland PWM opens at 6:00 AM and Bangor BGR opens at 8:00 AM, both daily
- Be prepared for a possible rate adjustment, and ask the agent to confirm any pricing changes before signing the agreement
Early pickup does not guarantee the same vehicle class you booked. If your preferred vehicle is not yet available at the Maine Budget location, you may need to wait or accept an alternative. Always have your booking confirmation ready when you arrive at the counter.
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