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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the Budget counter in Georgia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Does Georgia have toll roads and how do they work for a Budget hire car?
Georgia does not have traditional toll roads, but the Atlanta metropolitan area operates Georgia Express Lanes, a network of dynamically priced toll lanes. If you are driving a Budget hire car in the Atlanta area, these lanes are the main toll consideration you will encounter.
Georgia Express Lanes are entirely cashless. All charges are collected electronically using transponders or licence plate recognition cameras. The primary transponder system is Peach Pass, and compatible alternatives include SunPass and Quick Pass.
Typical per-mile rates on the main express lane corridors in Georgia include:
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile depending on congestion
- I-75 Express Lane (12 miles, Atlanta to Stockbridge): minimum US$0.10 per mile with dynamic pricing
- Northwest Corridor Express Lane (I-75 and I-575 toward Marietta and Kennesaw): minimum US$0.10 per mile
Vehicles with three or more occupants may use Peach Pass express lanes toll-free in Georgia. If you drive through a Georgia Express Lane without a recognised transponder, cameras record your plate and the hire company will be billed, then recharge the toll to you, often with an administrative processing fee added.
What toll transponder options does Budget offer for Georgia Express Lanes?
When picking up a Budget hire car in Georgia, you have several options for handling tolls on the Atlanta-area Express Lanes.
- Hire company toll package: Budget and other hire partners typically offer an unlimited toll convenience programme charged at approximately US$11 to US$25 per day, covering all tolls incurred during the hire period. Some partners also charge a flat administrative fee of around US$17.00 per hire plus actual toll amounts under pay-per-use arrangements.
- Pay-per-use: If you decline the toll package, any Georgia Express Lane tolls are captured by plate recognition cameras and billed to the hire company, which then recharges them to your credit card after the hire, often with an administrative or processing fee added.
- NextPass: A third-party app that lets you register your Budget hire vehicle's licence plate and pay Georgia tolls directly, potentially avoiding the hire company's administrative fees.
- Personal Peach Pass or compatible transponder (SunPass, Quick Pass): If you have your own compatible transponder, inform the counter agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.
Whatever method you choose for your Georgia hire, keep all toll receipts and invoices, as these are required if you later submit a Tolls Cashback claim.
What documents do I need to pick up a Budget hire car in Georgia?
To collect a Budget hire car in Georgia, you must present the following physical documents at the counter:
- A valid, original driving licence in the main driver’s name. If your licence is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
- A major credit card with the driver’s name printed on the physical card, used for the security deposit authorisation hold. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors travelling internationally).
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Budget counter in Georgia. The IDP is a translation only and is never valid without your original licence alongside it. If you think you may need an IDP, obtain it in your home country before travelling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.
Can I get Tolls Cashback on my Budget hire in Georgia?
Yes, all bookings made through Hola Car Rentals, including Budget hires in Georgia, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire period.
Georgia Express Lanes in the Atlanta area are the main toll roads you are likely to encounter. Whether you pay through the hire company's toll programme, a personal Peach Pass, or NextPass, you can submit a claim after returning the vehicle.
To claim your Tolls Cashback after your Georgia hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. The cap is 5% of your total booking value, so if your Georgia Budget hire totalled US$400, the maximum cashback would be US$20.
What is the minimum age to hire a Budget car in Georgia?
The minimum age to hire a Budget car in Georgia without an additional surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the counter, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers 25 and older at Budget in Georgia include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes.
One important exception applies to certain Hola Car Rentals rates fulfilled by Budget in Georgia: if the main driver is aged 21 to 24 and is a citizen or resident of Latin America or the Caribbean, the young-renter fee may be waived, provided the waiver is explicitly shown on the booking confirmation. This exception applies only to the main driver and only for eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.
Regardless of age, all drivers must present a valid driving licence and a major credit card in their name for the security deposit hold.
How does the security deposit work for a Budget hire in Georgia?
When you pick up a Budget hire car in Georgia, the counter agent places a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until the hold is released after you return the vehicle.
For standard vehicles in the United States, including Georgia, typical holds range from approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, hire location (airport versus city), and season. Premium or speciality vehicles may carry higher holds.
Important requirements for the deposit at Budget in Georgia:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name physically printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must be in the main driver’s name, not a third party’s
- You must have sufficient available credit to cover the hold plus any expected charges
After returning the vehicle, the hold is released by Budget. Your bank or card issuer controls when the funds become available again, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined.
Can I add an additional driver to my Budget hire in Georgia?
Yes, you can add an additional driver to your Budget hire in Georgia, either as part of your rate or by paying a fee at the counter.
For Budget in Georgia, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes. Some Hola Car Rentals rates include one additional driver at no extra cost, so check your booking confirmation for the line stating additional driver is included before arriving at the counter.
Requirements for adding an additional driver at Budget in Georgia:
- The additional driver must be present at pickup with a valid driving licence
- If their licence uses a non-Latin alphabet, they must also carry an International Driving Permit
- For Budget in Georgia, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives the Georgia Budget hire who is not named on the contract, cover may be void and additional charges could apply. If you need to add a driver after pickup, visit a Budget branch in Georgia to update the agreement.
What Budget locations are available in Georgia and where are the main airport counters?
Budget operates approximately 30 locations across Georgia, covering major airports and city centres throughout the state.
Main airport locations in Georgia where Budget has counters include:
- Hartsfield-Jackson Atlanta International Airport, the world's busiest airport, with an on-site Budget counter
- Savannah/Hilton Head International Airport
- Augusta Regional Airport
- Middle Georgia Regional Airport in Macon
- Columbus Metropolitan Airport
- Valdosta Regional Airport
- Brunswick Golden Isles Airport
Budget also operates off-airport city locations in Georgia, including Downtown Atlanta at 140 Courtland St NE, Savannah at 7070 Abercorn St, Athens, Augusta Mall, Gainesville, Lawrenceville, and other towns such as Albany, Canton, Cumming, and Warner Robins.
Counter hours vary by location. The Downtown Atlanta Budget location operates Monday to Friday 8am to 6pm, Saturday 8am to 2pm, and Sunday 9am to 2pm. The Savannah Abercorn Street location is open Monday to Friday 7am to 6pm, Saturday 7am to 12pm, and Sunday 8am to 12pm. Airport counter hours may differ, so confirm your specific location's hours on your booking confirmation before arrival.
Does travel assistance cover me if I have an emergency in a Budget hire in Georgia?
Yes, most Hola Car Rentals bookings, including Budget hires in Georgia, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
If you are an international visitor driving a Budget hire in Georgia and experience a medical emergency, accident, or other covered event, the travel assistance benefit typically includes:
- Medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Georgia has extensive motorway networks including I-85, I-75, and I-20, and incidents can occur in both urban Atlanta and more remote areas of the state. If you need assistance during your Budget hire in Georgia, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This cover does not include damage to the Budget hire vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Georgia hire.
What fuel policy applies to Budget hires in Georgia?
Budget hires in Georgia follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, verify the fuel gauge with the Budget agent and ensure the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Georgia pickup location.
When returning your Budget hire in Georgia:
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the pump as evidence
- For after-hours returns, leave the receipt in the key envelope and keep a copy
If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Ask the Budget agent at your Georgia pickup location for the nearest fuel stations to the return point so you can plan your last stop before drop-off.
Can I rent a Budget car in Georgia and return it in a different city or state?
Yes, one-way hires are available through Budget in Georgia, allowing you to pick up in one city and return in another, but a drop-off fee may apply depending on the route.
Common one-way scenarios for Budget hires in Georgia:
- Between Georgia cities such as Atlanta and Savannah: a drop-off fee typically applies and varies by distance and vehicle class
- From a Georgia airport to a city centre location in the same city (for example, Hartsfield-Jackson Atlanta Airport to Downtown Atlanta): often no drop-off fee applies
- From Georgia to another US state: a drop-off fee usually applies and can be significant for long-distance routes
The drop-off fee for your specific Budget route in Georgia is shown during the booking process under the section labelled as charges due at destination. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at booking. Changing your return location after booking may reprice the hire and recalculate the fee.
Cross-border hires (for example, driving a Georgia Budget hire into Mexico or Canada) are generally restricted or require prior partner approval. Always check your hire agreement for permitted territory before crossing any border.
What insurance options should I consider for a Budget hire in Georgia?
When renting a Budget vehicle in Georgia, two main types of coverages are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Budget hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Budget hire in Georgia. Some US states require hire companies to include state-minimum liability, but not all do. Georgia does not mandate a specific minimum that hire companies must include, so checking whether your booking confirmation includes liability cover is important.
Key points to review before picking up your Budget hire in Georgia:
- Check your Hola Car Rentals confirmation to see which coverages are already included in your rate
- Confirm the deductible amount for CDW/LDW on the hire agreement at the Budget counter
- Consider adding LIS/SLI if third-party liability is not shown as included
- CDW/LDW and LIS/SLI are separate protections and both may be needed for full cover
What happens if I return my Budget hire in Georgia late?
If you return your Budget hire in Georgia after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location. If you exceed the grace period, Budget may charge for additional hours or a full extra day, plus a late return fee.
To avoid late return charges on your Georgia Budget hire:
- Plan your return with enough time to refuel near the drop-off location before arriving
- Account for Atlanta traffic, which can be heavy on major corridors such as I-285 and I-85
- If you need more time, contact Budget directly or request an extension before the scheduled return time
If you need to extend your Georgia Budget hire while already on the road, contact the hire partner using the number on your hire agreement. Extensions are subject to vehicle availability and may reprice the hire.
Returning the vehicle earlier than agreed does not automatically generate a refund. Early returns on prepaid Budget hires in Georgia are generally non-refundable for unused days, so plan your hire period carefully at the time of booking.
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