VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Atlanta include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Atlanta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Atlanta.
Will I face unexpected charges at the Budget counter in Atlanta when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Atlanta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Atlanta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from ATL baggage claim to the Budget counter in Atlanta?
After collecting your bags at Hartsfield-Jackson Atlanta International Airport, follow signs to the ATL SkyTrain, a free automated train that runs 24 hours a day, 7 days a week. It departs every few minutes and takes about 5 minutes to reach the Rental Car Centre (RCC), with one intermediate stop at the Georgia International Convention Centre.
If you arrive at the International Terminal (Concourse F), take the free Terminal Connector Shuttle to the Domestic Terminal first, then board the SkyTrain. That shuttle runs every 15 minutes and takes 10 to 15 minutes.
Once at the RCC, go to Level 3 (Arrivals) where the Budget counter is located alongside other hire brand counters. Present your driver’s licence, credit card, and reservation confirmation to check in. Staff will direct you to Level 2 parking to inspect and collect your vehicle.
From gate to driving away, Budget roughly 40 to 90 minutes depending on baggage wait times, crowds at the Budget counter, and vehicle inspection. Planning for the longer end of that range is wise during peak travel periods at Atlanta's busy airport.
Does Atlanta use toll roads, and how do they work for Budget hire cars?
Atlanta does not have traditional toll roads, but the metro area operates Georgia Express Lanes on several major interstates, including I-85, I-75, and the Northwest Corridor (I-75 and I-575). These are dynamically priced managed lanes where tolls vary with traffic demand, typically ranging from US$0.10 to US$0.90 per mile depending on congestion.
All Georgia Express Lanes are fully cashless. Payment is handled by transponder or licence plate recognition. The primary system is Peach Pass, and compatible alternatives include SunPass and Quick Pass. Vehicles with 3 or more occupants can use Peach Pass express lanes toll-free.
For your Budget hire in Atlanta, the vehicle will already have an electronic toll device installed. At the counter you can choose between:
- An unlimited toll package, typically US$11 to US$25 per day, capped per hire period
- Pay-per-use, where Budget charges actual tolls plus administrative processing fees after the hire ends
You may also use a third-party service like NextPass by registering the vehicle's plate for your hire dates. If you do, inform the Budget agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.
Driving in Georgia Express Lanes without a recognised transponder or plate registration is illegal and results in violations billed back to the renter, often with significant administrative fees added.
What documents do I need to pick up a Budget hire car in Atlanta?
To pick up your Budget hire car in Atlanta, bring the following physical documents:
- Your original, unexpired driver’s licence with photo (physical card only, no photocopies or digital versions)
- A major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold
- Your passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in English or other Latin-alphabet languages, an IDP is recommended but not mandatory.
Budget in Atlanta requires a major credit card for the security hold. Debit and prepaid cards are not accepted for the deposit. If you plan to pay with a debit card, you may need additional documentation such as a round-trip airline ticket.
All documents must be physical originals. Digital documents shown on a phone or tablet will not be accepted at the Budget counter in Atlanta.
Can I get Tolls Cashback on my Budget hire in Atlanta?
Yes, all bookings made through Hola Car Rentals, including Budget hires in Atlanta, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Atlanta's Georgia Express Lanes on I-85, I-75, and the Northwest Corridor use dynamic pricing, so toll costs can add up depending on how frequently you use those managed lanes. The Tolls Cashback benefit helps offset those costs after your trip.
To claim your cashback after returning your Budget vehicle in Atlanta:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Budget, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and Budget hire agreement handy.
What are the airport fees and taxes added to a Budget hire at Atlanta ATL?
Picking up a Budget hire car at Hartsfield-Jackson Atlanta International Airport adds several location-specific fees on top of the base rate. These typically include:
- Airport concession recovery fee, usually 10 to 12% of the base rate
- Customer facility charge, approximately US$5 to US$10 per day
- Georgia state hire car sales tax, approximately 7 to 8%
- City of Atlanta hire tax, approximately 8%
- Potential tourism or state surcharges
Combined, these Atlanta airport add-ons can total 25 to 35% above the base rate, which is higher than many non-airport hire locations in the United Kingdom.
If you want to reduce these fees, consider picking up your Budget hire at an off-airport location in the Atlanta area, such as a Midtown or College Park branch. Off-airport locations typically avoid the concession recovery fee and customer facility charge, which can mean savings of 20 to 40% compared to the ATL airport counter.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Budget counter in Atlanta. Review the confirmation carefully before pickup so there are no surprises.
Is there a young driver surcharge for Budget hires in Atlanta?
Yes, Budget in Atlanta charges a young driver surcharge for renters under 25 years old. In the United Kingdom, the standard minimum age to hire without an additional fee is 25. Drivers aged 21 to 24 can hire but will pay a daily young-renter surcharge on top of the base rate.
For Budget specifically, the underage fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.
Drivers under 21 are generally not eligible to hire at Budget in Atlanta, as Georgia is not one of the states (New York and Michigan) where law requires hires to drivers aged 18 and older.
There is one exception worth noting: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget waive the underage fee. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV. It does not apply to additional drivers aged 21 to 24.
Vehicle class restrictions also apply regardless of the surcharge. Most premium, luxury, and large vehicle categories in Atlanta require the renter to be at least 25.
How do I add an additional driver to my Budget hire in Atlanta?
Yes, you can add an additional driver to your Budget hire in Atlanta, either as part of your rate or for a fee paid at the counter.
First, check your booking confirmation. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If not, Budget in Atlanta charges US$13 per hire day plus taxes for each additional driver, up to a maximum of US$65 plus taxes per hire period.
To add an additional driver at the Budget counter in Atlanta:
- The additional driver must be present at pickup with their valid driver’s licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they also need an International Driving Permit
- Both the main driver and the additional driver must sign the hire agreement
- Verify the additional driver’s name appears on your paperwork before leaving the counter
For Budget in Atlanta, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers depending on location rules.
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void those coverages.
Are there speed cameras or red light cameras I should know about when driving a Budget hire in Atlanta?
Yes, Atlanta uses both red light cameras and speed cameras, and as a Budget renter you are responsible for any violations captured during your hire period.
Red light cameras operate almost exclusively at intersections throughout Atlanta. Speed cameras are deployed densely in school zones across the city, including at more than 10 active Atlanta Public Schools sites, with more being added through state permits. These cameras are active whenever the school zone beacons are flashing, which can occur beyond standard school hours and even during summer periods.
Speed camera enforcement in Atlanta school zones is triggered at 10 mph or more over the posted limit. Citations are mailed to the registered owner of the vehicle, which means Budget receives the ticket and then recharges it to you, typically with an administrative processing fee added.
Atlanta's highway network also has some characteristics that can catch unfamiliar drivers out:
- The I-285 Perimeter (nearly 64 miles around the city) has complex multi-level interchanges with non-intuitive lane splits
- The I-75 and I-85 downtown split uses counterintuitive lane assignments without option lanes
- Georgia Express Lanes on I-85 and I-75 can suddenly require toll payment or carpooling, with left lanes becoming mandatory toll merges
Staying aware of posted speed limits, especially near schools, and planning lane changes early on Atlanta's major interchanges will help you avoid fines during your Budget hire.
What is the fuel policy for Budget hires in Atlanta?
Budget hires in Atlanta follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Atlanta Rental Car Centre.
When returning your Budget vehicle in Atlanta:
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the pump as backup evidence
- For after-hours returns at the ATL RCC, leave the receipt in the key drop envelope and keep a photo for your records
If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type (petrol versus diesel) is also important, as wrong-fuel incidents are not covered by the fuel policy and can generate additional charges.
If the tank was not full at pickup, ask the Budget agent to record the exact level on the agreement and return it at that same level.
What security deposit does Budget require for hires in Atlanta?
Budget in Atlanta places a temporary authorisation hold on your credit card at pickup. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and location.
The hold is not a charge. It temporarily reduces your available credit until Budget releases it after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your account, which can take up to 15 working days after the hire ends.
To be prepared at the Budget counter in Atlanta:
- Bring a physical major credit card in the main driver’s name, with the driver’s name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Make sure your card has sufficient available credit to cover both the hold and any expected charges
- Notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation in Atlanta
- Bring a backup credit card in your name in case your primary card is declined
Even if you prepaid your Budget booking in full, you are still required to present a physical credit card at the Atlanta counter for the security hold. The deposit is separate from your prepaid rate.
Does my Budget hire in Atlanta include insurance coverage?
The insurance coverage included in your Budget hire in Atlanta depends on the rate plan you selected when booking.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
For third-party liability, some U.S. states require hire companies to include state-minimum coverages, but not all states do. Georgia does not mandate a specific minimum, so you may want to add Liability Insurance Supplementary (LIS) to your Atlanta Budget hire for protection up to US$300,000 if you cause injury or property damage to others.
Common exclusions from standard cover include:
- Tires, wheels, undercarriage, and roof damage
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Incidents involving drivers not listed on the hire agreement
- Late or missing incident reports
Review your booking confirmation carefully to see exactly which protections are included in your Atlanta Budget rate. If you are unsure, check the rate details before finalising your reservation.
Does my Budget hire in Atlanta include Travel Assistance if something goes wrong on the road?
Yes, most bookings made through Hola Car Rentals, including Budget hires in Atlanta, include Travel Assistance provided by Terrawind Global Protection. However, this benefit applies only to travellers who are not residents or citizens of the United States or Canada.
If you are visiting Atlanta from outside North America and something goes wrong during your Budget hire, such as a medical emergency, a breakdown on the I-285 Perimeter, or an accident on one of Atlanta's complex highway interchanges, Travel Assistance can help with:
- Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, 7 days a week, contact Terrawind directly:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location in Atlanta, and a brief description of the situation ready. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claim.
Travel Assistance does not cover damage to your Budget hire vehicle (that is CDW/LDW) or liability to third parties (that is LIS/SLI).
Can I return my Budget hire car to a different city after picking it up in Atlanta?
Yes, it is possible to return your Budget hire car to a different location after picking it up in Atlanta, but a one-way drop-off fee may apply depending on the route.
The drop-off fee is route-specific and set by Budget. It varies based on the cities involved, the distance, the vehicle class, and the season. Some routes between nearby cities or airports may have no drop-off fee, while long-distance or cross-country returns from Atlanta typically carry a significant one-way charge.
To find out whether a drop-off fee applies to your specific Atlanta Budget route:
- Select your different return location during the booking search on the Hola Car Rentals website or app
- The fee, if any, will appear on the rate details page under the "To pay at destination" section before you confirm
- Your booking confirmation will also list the drop-off fee if one applies
The one-way fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed during booking. It is paid directly to Budget at the return location.
If you want to change your return location after you have already picked up your Atlanta Budget hire, contact the partner location for approval. Mid-hire route changes may add or increase the drop-off fee and are not guaranteed.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe