VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Winnipeg include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Winnipeg, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Winnipeg.
Will I face unexpected charges at the Avis counter in Winnipeg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Winnipeg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Winnipeg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Winnipeg James Armstrong Richardson International Airport?
The Avis counter at Winnipeg James Armstrong Richardson International Airport (YWG) is located on the main level of the four-level car park at 1970 Wellington Avenue, Unit P1 113A, Winnipeg, MB R3H 0E3. After collecting your baggage, follow signs towards the car park; the Avis desk is on the ground floor opposite the arrivals area.
If you are an Avis Preferred member and have added your flight details to your reservation, a preprinted agreement and keys may be ready for you, enabling a quicker exit. A complimentary pickup and shuttle service is also available between the terminal and the car park counter.
Counter hours at the Winnipeg airport Avis location are:
- Monday to Friday: 07:30 AM to 12:30 AM
- Saturday: 08:30 AM to 11:00 PM
- Sunday: 08:30 AM to 12:00 AM
A 24-hour key drop box is available for after-hours returns: park and lock the vehicle, place your contract and keys in the drop box, and take all personal belongings with you.
What documents do I need to pick up my Avis hire car in Winnipeg?
To collect your Avis hire car in Winnipeg, you must present the following physical documents at the counter:
- A valid, original driving licence in the main driver’s name (not a digital copy)
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and is not valid without the original licence.
Visitors from most countries can drive in Manitoba on a valid foreign licence, but the Avis desk in Winnipeg may request additional identification. Prepaid or debit cards are not accepted for the authorisation hold. Bring a backup credit card in your name in case your primary card is declined.
Are there toll roads to worry about when hiring from Avis in Winnipeg?
No, there are no toll roads in Winnipeg or anywhere in the province of Manitoba. Avis renters driving in and around Winnipeg will not encounter any toll highways, toll bridges, toll express lanes, congestion charges, or emissions zone fees.
Because Manitoba has no toll infrastructure, you will not need a transponder, a toll pass, or any toll programme enrolment during your Avis hire in Winnipeg. No daily toll-device fees or per-use toll charges will appear on your final hire invoice for driving within the province.
If your trip takes you beyond Manitoba into provinces or states that do have tolls, standard toll billing rules for your Avis hire would apply in those areas. In that case, the Hola Car Rentals Tolls Cashback benefit can reimburse you up to 5% of your total booking value for tolls paid during the hire period. To claim, email [email protected] within 30 days of returning the vehicle, attaching your booking confirmation, hire agreement, and toll receipts.
Can I pick up my Avis car at Winnipeg Airport and return it to a different city?
Yes, Avis offers one-way hires from the Winnipeg Airport (YWG) location, allowing you to collect the vehicle at 1970 Wellington Avenue and return it to a different participating Avis location in Canada.
A few points to consider for a one-way Avis hire from Winnipeg:
- An advance reservation is required; one-way availability depends on the specific route and vehicle class
- A drop-off fee may apply and will be shown under the "To pay at destination" section during the booking process on the Hola Car Rentals website
- Cross-border one-way hires (for example, Winnipeg to a US city) may be restricted or incur higher fees depending on Avis partner policies
- Pricing and availability vary by route, season, and vehicle class
Always review your booking confirmation to confirm the drop-off fee before collecting your Avis vehicle in Winnipeg. If the fee shown at the Avis counter differs from what your confirmation states, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply.
Is there an Avis location in downtown Winnipeg separate from the airport?
Yes, Avis has a second location in Winnipeg at 1350 King Edward Street, Winnipeg, MB R3H 0R5, which serves as a downtown alternative to the airport counter.
Key differences between the two Avis Winnipeg locations:
- Downtown King Edward Street hours are Monday to Friday, 9:00 AM to 5:00 PM only; there are no weekend hours and no after-hours collection
- The Winnipeg Airport (YWG) counter is open seven days a week with extended evening hours and a 24-hour key drop for returns
- After-hours returns at the downtown Avis location may be possible via a key drop box, but you remain liable for the vehicle, any damages, and charges until the contract is processed the next business day
- If you need to return outside downtown office hours, Avis recommends modifying your drop-off to the airport location in advance
If you are arriving by plane, the Winnipeg Airport Avis counter is the more practical choice given its extended hours and direct access from the terminal car park.
What is the security deposit amount for an Avis hire in Winnipeg?
When you collect your Avis hire car in Winnipeg, the Avis desk will place a temporary authorisation hold on your credit card. This hold is not a charge; it reduces your available credit until it is released after you return the vehicle.
For Avis hires in Canada, including Winnipeg, typical holds on credit cards range from approximately GBP 300 to GBP 500 for standard vehicle classes. Some locations or premium vehicles may require a higher hold of around GBP 750.
Important points about the deposit for your Winnipeg Avis hire:
- Only a major credit card with the driver’s name printed on the card is accepted; debit cards and prepaid cards are not accepted for the authorisation hold
- The card must be in the main driver’s name and presented physically at the counter
- Virtual or single-use card numbers are not accepted
- After you return the vehicle, the hold is released, but your bank controls when the credit becomes available again, which can take up to 15 working days
Bring a backup credit card in your name in case your primary card is declined at the Avis counter in Winnipeg.
Does Avis in Winnipeg charge a young driver surcharge for renters under 25?
Yes, Avis in Winnipeg does rent to drivers between the ages of 21 and 24, but an additional daily surcharge applies for renters under 25 years old.
Key points about the Avis young driver policy for Winnipeg hires:
- Drivers aged 21 to 24 must present a valid credit card and a valid driving licence at the Winnipeg Avis counter
- An additional daily surcharge is added to the hire cost; the exact amount is confirmed at the counter
- For Avis, Budget, and Payless, additional drivers must also be at least 25 years old; if an additional driver is under 25, a young-driver surcharge may apply to them as well
- The surcharge is paid locally at the Avis desk in Winnipeg and is not included in your prepaid rate
If you are under 25 and planning to hire from Avis in Winnipeg, budget for this surcharge in addition to your base hire cost. Confirm the exact daily amount directly with the Avis counter at Winnipeg Airport or the King Edward Street location when you collect the vehicle.
How does Travel Assistance work if something goes wrong during my Avis hire in Winnipeg?
Most Hola Car Rentals bookings, including Avis hires in Winnipeg, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or need legal help after an accident while driving in or around Winnipeg.
Core benefits typically included:
- Travel and medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free or collect)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your current location in Winnipeg or Manitoba, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this Travel Assistance benefit does not apply to Canadian or US residents. It covers non-North American travellers only. It also does not cover damage to the Avis hire vehicle itself; that is handled by CDW/LDW cover.
What is the fuel policy for Avis hires in Winnipeg?
Avis hires in Winnipeg follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
Steps to follow for a smooth fuel return on your Winnipeg Avis hire:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on your hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at Winnipeg Airport, leave the receipt in the key drop envelope and keep a photo of the full gauge
If you return the Avis vehicle in Winnipeg with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the tank full is always the most cost-effective option.
Can I add an additional driver to my Avis hire in Winnipeg?
Yes, you can add an additional driver to your Avis hire in Winnipeg, either at no cost if your Hola Car Rentals rate includes it, or for a daily fee paid at the counter if it does not.
For Avis in Winnipeg, the additional driver fee when not included in your rate is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes.
Requirements for adding an additional driver at the Avis counter in Winnipeg:
- The additional driver must be present at collection with a valid driving licence
- For Avis, the additional driver must be at least 25 years old
- If the additional driver’s licence is not in English and uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Avis hire agreement in Winnipeg are covered by protections such as CDW/LDW. Anyone who drives the vehicle without being named on the contract may void cover and incur additional charges.
What driving challenges should I expect when using my Avis hire in Winnipeg?
Winnipeg has several road layout features that can be disorienting for first-time visitors, even those experienced with driving in other Canadian or North American cities.
Key driving challenges to be aware of with your Avis hire in Winnipeg:
- Downtown one-way street system: Winnipeg's city centre has had a permanent one-way grid since the 1950s and 1960s. Streets such as Fort, Smith, Hargrave, and Edmonton run northbound, while Garry, Donald, Carlton, and Kennedy run southbound. Turning restrictions on St. Mary and York Avenues add further complexity.
- Irregular street grid: Unlike most Prairie cities, Winnipeg's streets follow pre-colonial trails and Red River farm lots, creating diagonal arterials such as Portage Avenue and Pembina Highway that do not align with a standard rectangular grid.
- Perimeter Highway (PTH 100/101): This 90-kilometre ring road combines motorway interchanges with at-grade signalised intersections, creating unexpected stops on what appears to be a bypass route. It features all six of Canada's remaining cloverleaf interchanges and numerous cross-traffic conflict points.
Using GPS navigation is highly recommended when driving your Avis hire in Winnipeg, especially for navigating the downtown one-way system and the Perimeter Highway interchanges.
Is insurance included in my Avis booking in Winnipeg?
Your Avis hire in Winnipeg may include Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) depending on the rate plan you selected through Hola Car Rentals. Check your booking confirmation to see exactly what is included.
Here is what each type of cover means for your Winnipeg Avis hire:
- CDW/LDW: reduces your financial liability for damage to the Avis vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. It does not cover damage to other vehicles or injuries to other people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default when you hire through Hola Car Rentals in Winnipeg. You can purchase higher supplementary limits if needed.
CDW/LDW does not cover tyres, undercarriage, roof damage, or personal belongings. Only drivers listed on the Avis hire agreement in Winnipeg are covered. Always review the hire agreement at the counter to confirm cover details and any applicable excess before driving away.
What happens if I return my Avis car late at Winnipeg Airport?
If you return your Avis hire car later than the scheduled time at Winnipeg Airport (YWG), a grace period of approximately 30 minutes generally applies before additional charges are incurred. However, grace periods are set by Avis and may vary, so do not rely on this window as guaranteed.
After the grace period, Avis may charge for extra hours or a full extra day, plus any applicable late fees. To avoid unexpected charges on your Winnipeg Avis hire:
- Plan your return with sufficient time to refuel near the airport before dropping off the vehicle
- The Winnipeg Airport Avis location accepts 24-hour key drop returns: park and lock the car, place the contract and keys in the drop box, and take all belongings
- If you require more time, contact Avis or Hola Car Rentals before your scheduled return to request an extension rather than simply returning late
For the downtown King Edward Street Avis location in Winnipeg, after-hours returns via key drop leave you liable for the vehicle, any damages, and charges until the contract is processed the next working day. If you anticipate a late return downtown, it is advisable to modify your drop-off to the Winnipeg Airport location in advance.
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