VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Sacramento include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Sacramento, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Sacramento.
Will I face unexpected charges at the Avis counter in Sacramento when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Sacramento are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Sacramento charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Avis shuttle work at Sacramento International Airport?
After collecting your bags at Sacramento International Airport (SMF), follow the rental car return signs to the shared shuttle stop on the centre median, approximately 50 feet from the baggage claim exit. The shuttle runs 24 hours a day and serves all on-airport hire companies, including Avis.
- Shuttle ride to the hire facility: approximately 4 minutes
- Shuttle frequency: arrives roughly every 10 minutes
- Walk from the bus exit to the Avis counter: about 30 feet
- Walk from the counter to the car park: 10 to 150 feet
From the moment you exit the terminal to driving away, allow approximately 25 to 35 minutes, not including any wait at the counter. The Avis facility address is 6520 McNair Circle, Sacramento, CA 95837. Counter hours are Monday through Sunday, 6:00 AM to midnight. If you arrive outside those hours, contact the location directly to arrange alternatives, as after-hours collection is not guaranteed.
What documents do I need to pick up my Avis hire car in Sacramento?
To collect your Avis hire in Sacramento, you must present the following physical documents at the counter:
- A valid, original driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driving licence is not U.S.-issued, Avis Sacramento also requires you to present either a passport or a Canadian enhanced licence. If your licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory and must be carried alongside your original licence. The IDP is a translation only and is not accepted without the original.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Sacramento.
Are there toll roads near Sacramento and how does Avis handle them?
Sacramento itself has no toll roads within the city, but driving to the San Francisco Bay Area or other parts of Northern California will expose you to tolls. California uses the FasTrak electronic system on all toll facilities, including Bay Area bridges and express lanes. All tolls are cashless.
Your Avis hire in Sacramento will include an electronic toll device or plate-based billing system. At the counter you have two options:
- Unlimited toll package: approximately US$11 to US$25 per hire day, covering all toll usage during the hire
- Pay per use: the actual toll amount plus daily or administrative processing fees billed to your card, sometimes weeks after the hire ends
Common toll costs if you drive from Sacramento towards the Bay Area include Bay Area bridge crossings at approximately US$7 to US$15 each. If you plan to use your own FasTrak transponder, inform the Avis agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
There are no congestion charges or emissions zone fees in California, so your only toll exposure comes from bridges and express lanes.
Can I get toll cashback on my Avis hire in Sacramento?
Yes, every booking made through Hola Car Rentals, including Avis hires in Sacramento, includes Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire.
While Sacramento's city streets have no tolls, driving towards the San Francisco Bay Area or using express lanes in Northern California will generate toll charges. Those costs are eligible for the cashback benefit.
To claim your refund:
- Email [email protected] within 30 days of returning your Avis vehicle in Sacramento
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Avis hire agreement, and a toll receipt or statement showing charges paid
Example: if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Can I return my Avis car after hours at Sacramento Airport?
Yes, after-hours returns are available at the Avis facility at Sacramento International Airport. The counter operates Monday through Sunday from 6:00 AM to midnight, but a 24-hour key drop is available for returns outside those hours.
To complete an after-hours return at the Sacramento Avis location:
- Drive to the designated return area following airport hire car return signs
- Lock the vehicle and remove all personal belongings
- Place the keys in the key drop box in the return area
- Keep a photo of the dashboard showing the fuel gauge and odometer
Important: vehicles returned after hours are checked in the next business day. You remain responsible for the vehicle until Avis completes a satisfactory check-in. If there is any dispute about the vehicle's condition, your photos and fuel receipt will serve as evidence. For the fuel policy, return the tank at the same level recorded on your hire agreement to avoid refuelling charges.
Is there a young driver surcharge for Avis hires in Sacramento?
Yes, drivers under 25 renting with Avis in Sacramento are subject to a young-driver surcharge. In the United Kingdom, Avis charges GBP 13 per hire day plus taxes for drivers aged 21 to 24, with a maximum charge of GBP 65 plus taxes per hire period.
Additional restrictions apply to drivers under 25 at the Sacramento Avis counter:
- Most vehicle classes are restricted to renters aged 25 and older (full-size, SUV, premium, luxury, convertible, minivan, and van categories)
- Eligible classes for under-25 renters are generally economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV
- The minimum hire age at most UK locations, including Sacramento, is 21
One exception: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates fulfilled by Avis may waive the underage fee. This waiver must appear explicitly on your booking confirmation to be valid at the Sacramento counter. Check your confirmation or contact Hola Car Rentals support to verify eligibility before collection.
Can I add an additional driver to my Avis hire in Sacramento?
Yes, you can add an additional driver to your Avis hire in Sacramento, either at the time of booking or at the counter during collection.
The standard Avis fee for an additional driver in Sacramento is GBP 13 per hire day plus taxes, with a maximum charge of GBP 65 plus taxes per hire period. However, UK law provides an important exception: the additional driver fee does not apply to a parent, sibling, or child of the main renter. If your additional driver is an immediate family member in one of those categories, Avis cannot charge the daily fee at the Sacramento counter.
Requirements for adding any additional driver at the Sacramento Avis location:
- The additional driver must be present at collection with a valid driving licence
- They must meet the minimum age requirement (generally 25 for Avis; the underage surcharge may apply for drivers aged 21 to 24)
- Both the main driver and the additional driver must sign the hire agreement
- If the additional driver's licence uses a non-Latin alphabet, an IDP is also required
Only drivers listed on the hire agreement are covered by the vehicle's protections. Never allow an unlisted person to drive the Avis vehicle in Sacramento.
What is the security deposit for an Avis hire in Sacramento?
When you pick up your Avis hire in Sacramento, a temporary authorisation hold will be placed on your credit card. For standard vehicles at UK locations, the typical hold is approximately GBP 300 to GBP 400, though the exact amount varies by vehicle class, season, and the specific Sacramento Avis location.
Key points about the deposit hold:
- A physical, major credit card in the main driver’s name with the name printed on the card is required. Debit cards, prepaid cards, and virtual cards are not accepted
- The hold reduces your available credit but is not a charge. It is released after you return the vehicle
- Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after release
- Premium or speciality vehicle classes at the Sacramento Avis counter may carry higher hold amounts
Bring a backup credit card in your name in case your primary card is declined. If you are travelling internationally, notify your bank before arriving in Sacramento to prevent fraud blocks on the in-person authorisation.
Does travel assistance come with my Avis booking in Sacramento?
Yes, most Hola Car Rentals bookings, including Avis hires in Sacramento, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Sacramento area or on longer trips through Northern California.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Travellers who are residents of the United Kingdom or Ireland do not qualify for this cover. Pre-existing medical conditions are also excluded. This assistance does not replace CDW/LDW for vehicle damage or third-party liability cover. Always check your booking confirmation for the exact terms that apply to your Sacramento Avis hire.
Can I pick up my Avis car in Sacramento and return it in a different city?
Yes, one-way hires are available from Avis locations in Sacramento, allowing you to drop off the vehicle at a different city or airport.
A drop-off fee may apply depending on the route. This fee is route-specific and varies by destination, vehicle class, and season. You will see the exact drop-off fee listed under the "To pay at destination" section during the Hola Car Rentals checkout process before you confirm your booking.
Things to bear in mind for a one-way Avis hire from Sacramento:
- Same-city returns (for example, Sacramento Airport to a Sacramento city centre Avis location) often carry no drop-off fee
- Routes to other Californian cities or out-of-state destinations typically include a drop-off fee
- Cross-border one-ways (for example, Sacramento to Canada) may be restricted or carry higher fees depending on Avis policy
- Changing your return location after booking may reprice the hire and recalculate the fee
If the Avis counter in Sacramento charges a drop-off fee that was not shown on your confirmation, keep all paperwork and contact Hola Car Rentals support. The No Extra Charges© guarantee may apply if the fee was not disclosed at booking.
What insurance options should I consider for my Avis hire in Sacramento?
When collecting your Avis vehicle in Sacramento, two main types of protection are worth reviewing before you sign the hire agreement.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis hire car itself, including theft and vandalism. A deductible may still apply unless your confirmation explicitly states zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Avis hire in Sacramento or elsewhere in California. Some UK states require hire companies to include a state-minimum liability amount, but this minimum may be lower than what is adequate. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 300,000) to your Sacramento Avis booking.
Common exclusions to be aware of:
- Tires, undercarriage, and roof damage are often not covered by standard CDW/LDW
- Prohibited use such as off-road driving or driving under the influence voids cover
- Only drivers listed on the Avis hire agreement in Sacramento are covered
Review your booking confirmation to confirm which protections are already included in your rate before accepting or declining anything at the Sacramento counter.
What should I know about driving on Sacramento's one-way streets with an Avis hire car?
Sacramento's downtown grid is dominated by wide, multi-lane one-way streets originally designed in the 1950s to move traffic at high speed. For visitors collecting an Avis hire in Sacramento, these streets can be disorienting, especially if you are accustomed to two-way urban grids.
Key points to be aware of when driving your Avis hire in Sacramento:
- One-way streets make up roughly 30% of central city streets and carry traffic at motorway-like speeds, with four-lane widths and traffic signals positioned overhead rather than at eye level
- Some streets are in the process of being converted back to two-way traffic, which means you may encounter covered signals, new bike signals, and transitional signage in certain blocks
- Stockton Boulevard and Florin Road near Highway 99 are legacy expressway-style roads that can surprise first-time visitors expecting standard urban arterials
- Navigation apps may route you in circuitous paths due to one-way restrictions, particularly when heading southbound toward Sacramento Valley Station
Standard UK driving rules apply throughout Sacramento. There are no congestion charges, emissions zones, or city-centre fees. Using a GPS or navigation app is strongly recommended when driving your Avis hire in Sacramento's downtown core, particularly if you are unfamiliar with the city layout.
What fuel policy applies to Avis hires in Sacramento?
Avis hires in Sacramento follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for the fuel policy on your Sacramento Avis hire:
- At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Sacramento facility
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep the fuel receipt showing the date, time, and station address
- For after-hours returns at Sacramento Airport, leave the receipt in the return envelope and keep a photo of the full gauge
If you return the Avis vehicle in Sacramento with less fuel than recorded at collection, you may be charged for the shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important: wrong-fuel incidents are not covered by the fuel policy and may generate additional charges. Ask the Avis agent in Sacramento for the nearest petrol station to the return facility if you are unsure where to refuel.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe