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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 2 weeks ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 3 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 4 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 1 month ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 3 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 4 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 4 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 5 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 5 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About hiring a car with Avis in Nashville

Avis operates a counter inside Nashville International Airport (BNA) on the Ground Transportation Level, and once the hire agreement is signed, you walk across Terminal Drive into Terminal Garage 1 to collect your vehicle — no shuttle required. Counter wait times average around 21 minutes, though peak travel periods can push that past an hour, so building buffer time into your arrival plan is worthwhile. Booking several weeks ahead typically improves both availability and rate. One practical advantage Nashville has over most US cities is that Tennessee currently has no toll roads, so there is no toll package to evaluate or pay-by-plate admin fee to worry about — a genuine rarity among major US destinations. Fuel is the main variable cost to plan for: Avis requires the tank returned at the same level as pickup, and fuel service charges run US$7-9 per gallon if you return short, so refuelling close to the airport before drop-off is the safer move. At pickup, Avis places an authorisation hold of around US$200-300 on a credit card in the primary driver's name — debit cards are not accepted. Drivers whose licence uses a non-Latin script, such as Arabic, Cyrillic, or Japanese, will need an International Driving Permit alongside the original licence. Drivers under 25 may face an underage surcharge unless it is already included in the booked rate.

Best Car Rental Deals

4.5/ 5
Kia Soul

Kia Soul | Automatic

SMALL

or Small similar

5 3 Automatic
From / day
4.5/ 5
Volkswagen Jetta

Volkswagen Jetta | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or SUV similar

5 2 Automatic
From / day
4.5/ 5
Chrysler Pacifica 7 Passengers

Chrysler Pacifica 7 Passengers | Automatic

MINIVAN

or Minivan similar

7 4 Automatic
From / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Nashville include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Nashville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Nashville.

Will I face unexpected charges at the Avis counter in Nashville when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Nashville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nashville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Avis hire car at Nashville Airport (BNA)?

Your Avis hire car in Nashville is not collected inside the main terminal. Nashville International Airport (BNA) utilises a consolidated Rental Car Centre shared by all hire companies, including Avis.

  • After collecting your luggage, follow signs to the Ground Transportation Centre on Level 1 of Terminal Garage 2.
  • From there, take the dedicated shuttle bus to the Rental Car Centre. The Avis check-in counter is on the Ground Transportation Level (Level 1) of that facility.
  • Allow extra time beyond your flight arrival, as the shuttle journey and counter processing can add 30 to 60 minutes before you are on the road.

When returning your Nashville Avis hire car, follow signs for the Rental Car Facility from I-40, I-65, or Donelson Pike. A shuttle from the top-floor Customer Service Plaza will take you back to the terminal.

Are there toll roads in Nashville or Tennessee with an Avis hire car?

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Tennessee, so you will not encounter any toll charges while driving your Avis hire car in Nashville or elsewhere in the state.

This means toll-related programmes such as Avis E-Toll are not necessary for driving within Tennessee. Common routes like I-40, I-65, and I-24 through Nashville are all toll-free.

If your journey takes you beyond Tennessee into neighbouring states that do have tolls, your Avis hire vehicle will include an electronic toll device. At the counter, you can choose an unlimited toll package (typically GBP 11 to GBP 25 per day) or pay per use, with actual toll charges plus administrative fees billed to your card after the hire.

All bookings include Tolls Cashback from Hola Car Rentals, which reimburses up to 5% of your total booking value for any tolls paid during the hire period. This applies if you drive into a toll state during your Nashville trip.

What documents do I need to pick up an Avis hire car in Nashville?

To collect your Avis hire car in Nashville, you must bring the following physical documents to the counter:

  • A valid, original driver’s licence in the main driver’s name (not a digital copy).
  • A major credit card with the driver’s name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
  • A passport or valid government-issued photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital versions shown on a phone are not accepted at the Avis Nashville counter.

How much is the security deposit for an Avis hire in Nashville?

When you pick up your Avis hire car in Nashville, a temporary authorisation hold will be placed on your credit card. For standard vehicles at U.S. locations, this hold is typically around GBP 300 to GBP 400, though the exact amount varies by vehicle class, hire duration, and the specific Avis Nashville location.

Key points to bear in mind:

  • The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle.
  • Your bank controls how quickly the hold disappears after release, which can take up to 15 working days.
  • Premium or specialised vehicles may carry a higher hold amount.
  • You must present a physical major credit card in the main driver’s name. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Avis Nashville counter.

Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

What are the airport fees and taxes added to an Avis hire at Nashville BNA?

Picking up your Avis hire at Nashville International Airport (BNA) adds several location-specific fees on top of the base rate. These are standard U.S. airport hire charges and are not unique to Avis.

  • Airport Concession Recovery Fee (ACRF): typically 10 to 12% of the base rate, charged by the airport for operating on its premises.
  • Customer Facility Charge (CFC): approximately GBP 4.50 per hire day, covering the consolidated Rental Car Centre at BNA.
  • Local and state hire taxes and surcharges: Nashville combines city, county, and state levies that can bring the total tax and fee burden to roughly 25 to 40% above the base rate.

If your booking confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the Avis Nashville counter. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee from Hola Car Rentals covers undisclosed or incorrectly billed counter charges after verification.

Renting from an off-airport Avis location in Nashville can reduce these fees significantly, as airport concession and facility charges do not apply off-site.

What is the minimum age to hire a car with Avis in Nashville?

The minimum age to hire an Avis car in Nashville without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and older.

If you are between 21 and 24, the vehicle classes typically available to you at the Avis Nashville counter are Economy, Compact, Medium Saloon, Standard Saloon, Compact SUV, and Medium SUV. Categories such as Full Size SUV, Minivan, Luxury, and Premium are generally restricted.

One important exception for Avis in Nashville: if you are a citizen or resident of Latin America or the Caribbean, aged 21 to 24, certain Hola Car Rentals rates with Avis waive the young-driver surcharge for the main driver. This waiver must appear explicitly on your booking confirmation to be valid at the counter.

Regardless of age, all drivers must present a valid driver’s licence and a major credit card in the main driver’s name for the security deposit hold.

Can I add an additional driver to my Avis hire in Nashville?

Yes, you can add an additional driver to your Avis hire in Nashville, either at no cost if your booking confirmation states the additional driver is included, or for a fee paid at the counter if it is not.

For Avis in Nashville, the additional driver fee is GBP 13 per hire day plus taxes, with a maximum charge of GBP 65 plus taxes for the hire period.

Requirements for adding a driver at the Avis Nashville counter:

  • The additional driver must be present at collection with a valid driver’s licence.
  • For Avis, the additional driver must be at least 25 years old.
  • If the additional driver’s licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required.
  • Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW. Anyone who drives the Nashville hire without being named on the contract may void those protections.

Does Hola Car Rentals offer Tolls Cashback for Avis hires in Nashville?

Yes, all Hola Car Rentals bookings, including Avis hires in Nashville, include Tolls Cashback that reimburses up to 5% of your total booking value for tolls paid during the hire.

Because Tennessee has no toll roads, you will not pay any tolls driving within Nashville or elsewhere in the state. However, if your Avis Nashville hire takes you into a neighbouring state that does have tolls, such as Georgia or Virginia, the Tolls Cashback benefit applies to those charges.

To claim your cashback after returning your Nashville Avis hire:

  • Email [email protected] within 30 days of vehicle return.
  • Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
  • Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

What are Nashville's one-way street rules I should know before driving an Avis hire car?

Nashville's downtown grid includes several dedicated one-way avenues that can catch first-time drivers off guard, especially when navigating an Avis hire car in an unfamiliar city.

  • Third Avenue, Fourth Avenue, and Seventh Avenue downtown are one-way streets. Pay close attention to signage before turning.
  • Second Avenue has been undergoing a conversion from one-way to two-way traffic. Navigation apps may not always reflect the current status, so watch for posted signs.
  • Some bus-priority lanes on corridors like Murfreesboro Pike restrict general car access. Vehicles may only briefly enter these lanes to make a right turn. Driving in them otherwise can result in a violation.

Nashville's motorway system around downtown is also unusually complex. I-40, I-65, and I-24 converge in an ellipse-shaped loop with frequent left exits, weaving merges, and single-lane flyovers. If you are driving your Avis hire car in Nashville for the first time, use a GPS or navigation app and allow extra time when navigating the downtown interchange area.

Red light cameras operate at Nashville intersections and issue mailed tickets to the registered vehicle owner, which in a hire situation means the charge is passed through to the renter.

What fuel policy applies to my Avis hire car in Nashville?

Your Avis hire car in Nashville follows a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Nashville Avis hire:

  • At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
  • During the hire, use the correct fuel type as shown in the vehicle. Wrong-fuel incidents are not covered and may generate charges.
  • Before returning, refuel within approximately 10 miles or 15 km of the Nashville return location so the gauge does not drop below full before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address.

If you return the Avis Nashville hire with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Fuel prices in the Nashville area generally hover at or slightly below the U.S. national average.

Can I hire an Avis car in Nashville and return it in a different city?

Yes, one-way hires are available with Avis in Nashville, allowing you to pick up at one location and return at a different city or airport. A drop-off fee may apply depending on the route.

How the drop-off fee works for your Nashville Avis hire:

  • Same-city returns, such as picking up at Nashville Airport (BNA) and dropping off at a downtown Avis location, often carry no drop-off fee.
  • Returns to a different city or state typically incur a one-way fee that varies by distance, vehicle class, and season.
  • Cross-country or remote routes may carry higher fees or may not be permitted.

The drop-off fee, if applicable, will be shown under the To Pay at Destination section during the booking process on the Hola Car Rentals website. It is not prepaid and is paid at the Avis Nashville counter at collection.

If you need to change your return location after booking, contact support before your collection date, as mid-hire route changes must be approved by the partner and may increase the fee or affect availability.

Does my Avis Nashville booking include travel assistance or medical cover?

Yes, most Hola Car Rentals bookings, including Avis hires in Nashville, include travel assistance and medical cover provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers, the cover typically includes:

  • Travel insurance with medical cover for up to 5 passengers.
  • Legal assistance in the event of a road accident, which is particularly relevant on Nashville's complex motorway interchanges and downtown streets.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

This cover does not replace CDW/LDW for damage to the Avis hire vehicle, nor does it cover third-party liability to others. Those are separate protections.

If you need assistance during your Nashville hire, contact Terrawind 24 hours a day, 7 days a week:

  • Phone (toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.

What insurance options are available for an Avis hire in Nashville?

When collecting your Avis hire in Nashville, you have two main insurance protections to consider: one for the vehicle itself and one for third-party liability.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Nashville hire. In Tennessee, state-minimum liability is not universally mandated for hire companies, so coverage levels can vary. Adding supplementary liability cover is strongly recommended.

Common exclusions to be aware of for your Nashville Avis hire:

  • Tires, wheels, undercarriage, and roof damage are often excluded from CDW/LDW unless a specific add-on is purchased.
  • Prohibited use such as off-road driving, drink-driving, or driving in restricted areas voids cover.
  • Only drivers listed on the Avis hire agreement are covered. Unlisted drivers void protections.

Review your booking confirmation to confirm which coverages are included in your rate before arriving at the Nashville counter.

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