VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Atlanta include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Atlanta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Atlanta.
Will I face unexpected charges at the Avis counter in Atlanta when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Atlanta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Atlanta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Avis hire car at Atlanta Hartsfield-Jackson Airport?
Your Avis hire car at Atlanta Hartsfield-Jackson International Airport (ATL) is not located inside the terminal. After collecting your luggage, follow the signs to the hire car shuttle stop and board the shuttle to the consolidated Rental Car Centre at 2200 Rental Car Centre Pkwy, College Park, GA 30337.
The Avis counter inside this facility is open 24 hours a day, seven days a week, so late-night or early-morning arrivals are fully covered. After completing your paperwork at the Avis counter, your vehicle will be available on-site at the same building.
When returning your Atlanta Avis hire, drop it off at the same Rental Car Centre address. A 24-hour drop-off option is available, so you can return the car at any time without needing a staffed counter.
Are there Avis hire car locations in downtown Atlanta besides the airport?
Yes, Avis has several hire car locations in downtown Atlanta and nearby neighbourhoods beyond the airport counter.
- 143 Courtland St NE, Atlanta, GA 30303 (downtown): vehicles and counter are on-site, walkable from Peachtree Center Transit Station. Hours are Monday to Friday 08:00 to 18:00 and Saturday to Sunday 08:00 to 14:00.
- Loews Atlanta Hotel, 1065 Peachtree St NE, Atlanta, GA 30309: Monday to Friday 08:00 to 18:00, Saturday to Sunday 09:00 to 13:00.
- Wyndham Atlanta Buckhead, 3405 Lenox Rd NE, Atlanta, GA 30326: same hours as the Loews location, counter inside the hotel.
Unlike the airport, these Avis Atlanta city locations operate during business hours only and do not offer 24-hour access. A free pickup service is available at the city locations. If your flight arrives late or you need guaranteed access at any hour, the Avis counter at Hartsfield-Jackson Airport is the better choice.
Do toll roads exist in Atlanta and how do they work for Avis renters?
Yes, toll roads exist in the Atlanta area, and they work differently from traditional cash toll booths. Georgia uses a network called Georgia Express Lanes on major interstates, and all tolling is entirely electronic with no cash payment option.
The primary transponder system is Peach Pass. Compatible alternatives include Sun Pass and Quick Pass. Typical per-mile costs on Atlanta Express Lanes range from US$0.10 to US$0.90 depending on congestion and the specific route:
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile
- I-85 Extension (10 miles, towards Suwanee/Buford): minimum US$0.10 per mile
- I-75 Express Lane (12 miles, towards Stockbridge/McDonough): minimum US$0.10 per mile
- Northwest Corridor (I-75 and I-575, towards Marietta/Kennesaw): minimum US$0.10 per mile
Your Avis hire vehicle in Atlanta will include an electronic toll device. At the Avis counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where Avis will charge the actual toll amount plus an administrative processing fee. Vehicles with three or more occupants may use Peach Pass Express Lanes toll-free.
Driving through Express Lanes without a recognised transponder is a violation. Cameras capture licence plates and charges are passed back to the renter, often with significant administrative fees added.
Can I get cashback on tolls paid during my Avis hire in Atlanta?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis hire in Atlanta.
Given that Atlanta's Georgia Express Lanes use dynamic pricing and tolls can add up quickly on routes like I-85 or the Northwest Corridor, this benefit is worth claiming. Here is how it works:
- Pay your tolls normally during the hire, whether through the Avis toll programme, Peach Pass, or plate-based billing.
- After returning the vehicle, email [email protected] within 30 days.
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
The refund is the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in Atlanta Express Lane tolls, you receive US$18 back. Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Avis hire car in Atlanta?
To pick up your Avis hire car in Atlanta, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence in the main driver’s name.
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United States).
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Avis Atlanta locations.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter. Debit and prepaid cards are not accepted for the authorisation hold.
What is the security deposit amount for an Avis hire in Atlanta?
When you pick up your Avis hire car in Atlanta, a temporary authorisation hold will be placed on your credit card. For standard vehicle classes at U.S. locations, the typical hold is approximately US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Avis Atlanta location.
A few important points to bear in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
- Your bank controls how quickly the hold disappears after release. It can take up to 15 working days to reflect on your statement.
- You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Avis Atlanta counter.
- Premium or speciality vehicle classes may carry a higher hold amount.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to avoid fraud blocks on the authorisation.
What are the confusing motorway interchanges in Atlanta that Avis renters should know about?
Atlanta has some of the most complex motorway interchanges in the United States, and first-time drivers in an Avis hire should be aware of a few key areas before getting on the road.
- Downtown Connector (I-75/I-85): These two interstates merge into a single depressed motorway through central Atlanta, carrying over 437,000 vehicles per day at peak times. The corridor features left-hand exits and a massive I-20 interchange south of downtown. It is one of the most congested stretches in the country.
- Tom Moreland Interchange (I-85/I-285, known as Spaghetti Junction): Located north-east of Atlanta, this multi-level stack interchange is visually complex and handles heavy suburban-to-downtown flow. The tangled ramp design confuses many first-time visitors.
- I-20/I-285 West Interchange: Currently undergoing a major reconstruction worth approximately US$1 billion. Older left-hand ramps are being replaced with right-hand flyovers, but overnight closures and detours are ongoing as of early 2026.
- I-285 (The Perimeter): A 64-mile loop around Atlanta requiring clockwise and anti-clockwise awareness that is not intuitive for drivers unfamiliar with UK motorway systems.
When driving your Avis hire in Atlanta, plan your exits in advance, especially on the Downtown Connector where lane decisions must be made earlier than on typical UK motorways.
Is travel assistance included with my Avis hire booking in Atlanta?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Avis hire in Atlanta as well. However, this benefit does not apply to residents of the United States or Canada.
If you qualify, the coverage includes:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of a road accident, which can be especially useful given Atlanta's complex motorway network and high-volume interchanges.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you experience a medical emergency or accident whilst driving your Avis hire on Atlanta's motorways, contact the assistance line 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverages, limits and terms that apply to your specific reservation.
Can I add an additional driver to my Avis hire in Atlanta?
Yes, you can add an additional driver to your Avis hire in Atlanta, either as an included benefit or for a fee paid at the counter, depending on your rate.
When the additional driver is not included in your rate, Avis charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.
Requirements for adding a driver at the Avis Atlanta counter:
- The additional driver must be physically present at pick-up with a valid driver’s licence.
- For Avis Atlanta, additional drivers must generally be at least 25 years old.
- If the additional driver’s licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the hire agreement.
Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not listed on the contract drives the vehicle, cover may be void. Check your booking confirmation to see whether an additional driver is already included in your Atlanta rate before arriving at the counter.
Is there a young driver surcharge for Avis hires in Atlanta?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up an Avis hire car in Atlanta. The standard minimum age to hire without a surcharge in the United Kingdom is 25.
For drivers aged 21 to 24 at Avis Atlanta locations, a daily young-renter fee applies in addition to the base hire rate. Vehicle class restrictions also apply, with most premium, full-size, SUV, minivan, convertible, and luxury categories restricted to drivers aged 25 and older.
There is one notable exception: if you are a resident or citizen of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis may waive this surcharge for the main driver. This exception applies only to eligible vehicle categories such as economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV, and only when the waiver appears on your confirmation.
To confirm whether the waiver applies to your Atlanta Avis booking, review your Hola Car Rentals confirmation before arriving at the counter.
What fuel policy applies to Avis hires in Atlanta?
Avis hires in Atlanta follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Atlanta:
- At pick-up, confirm the fuel level with the Avis agent and ensure the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
- Before returning the car, refuel within approximately 10 miles or 15 km of the Avis return location at Hartsfield-Jackson Airport or your downtown Atlanta drop-off point.
- Keep your final fuel receipt showing the date, time, and station address.
- For after-hours returns at the Atlanta airport Rental Car Centre, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.
If you return the Avis vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.
Can I pick up my Avis car in Atlanta and return it in a different city?
Yes, one-way hires are possible with Avis in Atlanta, allowing you to pick up at one location and return to a different city or airport. However, a drop-off fee may apply depending on the route.
Here is what to expect:
- Same-city routes (for example, Atlanta airport to a downtown Atlanta Avis location) often carry no drop-off fee.
- Routes between Atlanta and another city or state typically include a drop-off fee that varies by distance, vehicle class, and season.
- Cross-country or remote routes may carry higher fees or may not be permitted at all.
The drop-off fee for your specific Avis Atlanta route will be shown during the booking process under the section labelled as the amount due at the destination. It will also appear on your booking confirmation. This fee cannot be pre-paid and is paid directly at the Avis counter.
If you need to change your return location after booking, be aware that modifications may reprice the hire and recalculate the drop-off fee. Always confirm the updated terms before finalising any change to your Atlanta Avis booking.
What insurance cover is included in my Avis hire booking in Atlanta?
The insurance cover included in your Avis hire in Atlanta depends on the rate plan selected when booking through Hola Car Rentals. U.S. rate plans typically offer two options: All Inclusive and All Inclusive+.
Coverages commonly included in eligible plans:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving. Note that some U.S. states require a minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover up to US$300,000.
CDW/LDW does not cover third parties, and LIS/SLI/ALI does not cover damage to the Avis vehicle itself. They are separate protections that work together.
Common exclusions regardless of plan:
- Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased.
- Prohibited use such as off-road driving, driving under the influence, or unauthorised drivers voids cover.
Always review your Hola Car Rentals confirmation for the exact coverages, deductibles, and limits that apply to your Atlanta Avis hire before arriving at the counter.
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