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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Alamo in Michigan

Alamo operates at Michigan's four main airports, though the pickup logistics differ meaningfully between them. At Detroit Metropolitan Wayne County Airport (DTW), a complimentary shuttle runs from the terminals to the rental car campus on Lucas Drive — the counters are not inside the terminal building, so factor in transfer time after collecting luggage. At Gerald R. Ford International Airport (GRR) in Grand Rapids, the Alamo counter sits on the first floor directly across from baggage claim. At Flint Bishop International Airport (FNT) and Cherry Capital Airport (TVC) in Traverse City, Alamo rentals are serviced through the National counter, so look for National signage when you arrive. Michigan has no highway toll roads, but the Mackinac Bridge — which links the Lower and Upper Peninsulas — collects a toll payable by cash or credit card; the state does not use E-ZPass or similar electronic systems. Fuel averages around US$4.00 per gallon statewide, with prices running higher in the Upper Peninsula and northern regions, so refuel before returning the vehicle to avoid the standard fuel service charge. Alamo requires a credit card in the primary driver's name at pickup for a deposit hold of typically US$300–400, varying by vehicle class. Drivers whose licenses use a non-Latin script — Arabic, Chinese, Japanese, or Cyrillic — must carry an International Driving Permit alongside their home-country license.

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Frequently Asked Questions

What does my Hola Car Rentals booking with Alamo in Michigan include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Michigan, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Michigan.

Will I face unexpected charges at the Alamo counter in Michigan when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Michigan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Michigan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Detroit Metropolitan Airport in Michigan?

The Alamo counter at Detroit Metropolitan Airport (DTW) in Michigan is located at 338 Lucas Dr, Detroit, MI 48242. After landing, follow the Ground Transportation signage to the lower level car rental area inside the terminal.

At the Alamo counter you can complete your agreement and collect your keys in the traditional way, or use the touch-screen kiosk for a skip-the-line check-in. With the kiosk, you print your agreement, proceed directly to your assigned vehicle, and show your driver's license at the exit booth.

If you activated Accelerated Check-in online before arrival, you can bypass the counter entirely after confirming your protections and providing a credit card on file. No charge is placed until you return the vehicle.

For after-hours returns at DTW, park as instructed and drop your keys in the designated dropbox. Alamo also has locations at other Michigan airports including Grand Rapids Gerald R. Ford Airport (GRR), Flint Bishop International Airport (FNT), Kalamazoo-Battle Creek International Airport (AZO), Traverse City Cherry Capital Airport (TVC), and Lansing Airport (LAN).

Can drivers under 25 rent a car from Alamo in Michigan?

Yes, drivers under 25 can rent a car from Alamo in Michigan, and Michigan is one of the few states where renters as young as 18 are legally entitled to rent.

Michigan's public-accommodations law prohibits age discrimination, which means Alamo and other rental companies in Michigan must rent to licensed drivers aged 18 and older. However, a young-renter surcharge applies. At Detroit Metropolitan Airport (DTW), the confirmed daily surcharges for Alamo are:

  • Drivers aged 18 to 20: US$36.50 per day
  • Drivers aged 21 to 24: US$15.75 per day

In addition to the surcharge, vehicle class restrictions apply. Drivers under 25 renting from Alamo in Michigan are generally limited to economy through full-size cars, cargo vans, minivans, and compact, small, or standard SUVs with up to 5 passengers. Premium, luxury, convertible, and large SUV categories are typically restricted to renters aged 25 and older.

A major credit card in the main driver's name is still required for the security deposit, regardless of age.

What documents do I need to pick up an Alamo rental car in Michigan?

To pick up your Alamo rental car in Michigan, you must present the following documents at the counter:

  • A valid, unexpired driver's license (physical, not digital) in the main driver's name
  • A major credit card with the driver's name printed on the card, for the security deposit hold
  • A passport or valid government-issued photo ID (required for international visitors)
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Alamo counter in Michigan. Debit and prepaid cards are not accepted for the security deposit hold.

Does Hola Car Rentals offer Tolls Cashback for Alamo rentals in Michigan?

Yes, all Hola Car Rentals bookings, including Alamo rentals in Michigan, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

Michigan has a limited number of toll facilities, but they can add up depending on your route. Common tolls you may encounter include:

  • Mackinac Bridge (I-75): US$4 for a standard 2-axle car
  • Detroit-Windsor Tunnel (connecting Detroit to Windsor, Ontario): US$6.50, or US$5.75 with the Nexpress app
  • Grosse Ile Toll Bridge: US$3 to US$7 depending on payment method

To claim your Tolls Cashback after returning your Alamo vehicle in Michigan, email [email protected] within 30 days of return. Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. The cap is 5% of your total booking value, so if your booking total is US$400, the maximum cashback is US$20.

How do tolls work in Michigan with an Alamo rental car?

Michigan has fewer toll roads than most U.S. states, but there are several toll facilities your Alamo rental car may encounter depending on your route.

The main toll points in Michigan are:

  • Mackinac Bridge (I-75, connecting the Upper and Lower Peninsulas): US$4 for a standard car, cash or card accepted
  • Detroit-Windsor Tunnel (connecting Detroit to Windsor, Ontario): US$6.50, cashless only, discounted to US$5.75 via the Nexpress app
  • Grosse Ile Toll Bridge: US$3 cash or higher by credit card, with discounts via Edge Pass

Michigan does not use E-ZPass or SunPass. There is no statewide electronic toll network, so payments are made directly at each facility by cash, card, or app where accepted.

Your Alamo vehicle in Michigan may come equipped with a toll transponder. At pickup, you can choose to enroll in a pay-per-use program or an unlimited daily toll package (typically US$11 to US$25 per day). If you do not enroll and drive through a cashless toll, the rental company will bill the toll amount plus an administrative processing fee to your card after the rental ends.

Keep all toll receipts to submit a Tolls Cashback claim through Hola Car Rentals after your return.

Is a credit card required to rent from Alamo in Michigan?

Yes, a major credit card in the main driver's name is required to rent from Alamo in Michigan. The card must be a physical card with the driver's name printed on it, and it must have sufficient available credit to cover the security deposit hold.

For most Alamo locations in Michigan, the typical security deposit hold on a credit card is approximately US$300 to US$400 for a standard vehicle. This is a temporary authorization, not a charge, and it reduces your available credit until your bank releases it after you return the vehicle. Release can take up to 15 business days depending on your bank.

The following are not accepted for the security deposit at Alamo in Michigan:

  • Debit cards
  • Prepaid cards
  • Virtual or single-use card numbers
  • Digital wallets such as Apple Pay or Google Pay
  • Cards in another person's name

Even if you prepaid your booking online, you must still present a physical credit card at the Alamo counter in Michigan for the hold. It is a good idea to bring a backup credit card in case your primary card is declined.

How does the fuel policy work for Alamo rentals in Michigan?

Alamo rentals in Michigan follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid any disputes or unexpected charges at the end of your Alamo rental in Michigan:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on your rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge at pickup
  • Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Alamo vehicle in Michigan with less than a full tank, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Some Alamo locations in Michigan may offer a prepaid fuel option at the counter. If you accept it, you pay for a full tank upfront and return the car empty, with no refund for unused fuel.

What insurance coverage is included with an Alamo rental in Michigan?

The insurance coverage included with your Alamo rental in Michigan depends on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to understand are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo rental vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation states zero deductible.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or their property while driving the Alamo vehicle in Michigan. Some U.S. states require a minimum level of liability coverage; confirm whether it is included or optional on your booking confirmation.

CDW and LDW do not cover third parties, and LIS does not cover damage to the rental vehicle itself. They are separate protections and work together.

Common exclusions for Alamo rentals in Michigan include damage from prohibited use such as off-road driving, DUI, or unauthorized drivers, as well as tires, undercarriage, and roof damage unless a specific add-on is purchased.

Always review your Hola Car Rentals confirmation and the rental agreement at the Alamo counter in Michigan to confirm exactly what is included before driving away.

Does Travel Assistance cover me if I break down on a Michigan highway with Alamo?

Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown on a Michigan highway or a remote stretch of road during your Alamo rental.

The core benefits typically included are:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage is designed for travelers renting abroad and is particularly useful in Michigan, where some routes such as the Upper Peninsula or areas near the Mackinac Bridge can be far from urban services.

To get help 24 hours a day, 7 days a week, contact Terrawind directly by calling +1 888 980 9992 (toll-free), via WhatsApp at +1 208 910 1001, or by emailing [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: This Travel Assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Alamo rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Can I add an additional driver to my Alamo rental in Michigan?

Yes, you can add an additional driver to your Alamo rental in Michigan, either as part of your rate or by paying a fee at the counter.

For Alamo in Michigan, the additional driver fee when not included in your rate is US$15 per day plus applicable taxes. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether it is included.

Requirements for adding an additional driver to your Alamo rental in Michigan:

  • The additional driver must be present at the Alamo counter at pickup
  • They must present a valid driver's license in person
  • They must meet the minimum age requirements for Michigan (18 and older, with a young-renter surcharge for drivers under 25)
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Alamo rental agreement in Michigan are covered by the vehicle's protections such as CDW/LDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges could apply.

How does after-hours return work at Alamo locations in Michigan?

Alamo locations in Michigan at major airports such as Detroit Metropolitan Airport (DTW) and Lansing Airport (LAN) support after-hours vehicle returns using a key dropbox system.

To complete an after-hours return at an Alamo location in Michigan:

  • Follow the car rental return signs to the designated Alamo return area
  • Park the vehicle as instructed in your rental agreement or the instructions provided at pickup
  • Note the vehicle's condition and take photos before leaving
  • Place your keys in the designated dropbox at the Alamo facility
  • Keep a copy of your rental agreement and any fuel receipts

Be aware that when you drop off after hours, the Alamo agent will inspect the vehicle the next business day. Any damage, fuel shortfall, or discrepancy noted at that point may still result in a post-rental charge to your card on file. Taking timestamped photos of the vehicle and fuel gauge before leaving the Michigan return location is strongly recommended.

For after-hours pickup at some Michigan Alamo locations such as Lansing, specific instructions are sent via your confirmation email. Review those instructions carefully before arriving, as the process differs from standard counter pickup.

Can I pick up an Alamo car in Michigan and drop it off in another state?

Yes, one-way rentals with Alamo in Michigan that involve dropping off in a different state are generally possible, but a drop-off fee may apply depending on the route.

When booking a one-way Alamo rental from Michigan, the drop-off fee is shown during the checkout process under the "To pay at destination" section. This fee is route-specific and varies based on:

  • The distance between the Michigan pickup location and the drop-off city
  • The vehicle class selected
  • The season and availability at the destination

The drop-off fee is not included in the All Inclusive or All Inclusive+ rate and cannot be prepaid through Hola Car Rentals. It is paid directly at the Alamo counter in Michigan at pickup.

Cross-border one-way rentals, such as picking up in Michigan and dropping off in Canada, may be restricted or subject to additional conditions depending on Alamo's policy for that specific route. Always confirm cross-border permissions on your rental agreement before driving across the border.

If the drop-off fee shown at the Alamo counter in Michigan differs from what appeared on your Hola Car Rentals confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply.

What rental taxes and airport fees should I expect with Alamo in Michigan?

When picking up an Alamo rental car at a Michigan airport, several taxes and fees are added on top of the base rental rate. These are standard charges that apply to airport rentals across Michigan and are not specific to Alamo alone.

Typical fees and taxes you may see on your Alamo rental agreement in Michigan include:

  • Michigan state rental vehicle tax: 6% of the base rental rate
  • Airport Concession Recovery Fee (ACRF): typically 10% to 12% of the base rate, charged at airport locations such as Detroit Metropolitan Airport (DTW) and Grand Rapids Gerald R. Ford Airport (GRR)
  • Customer Facility Charge (CFC): typically US$4.50 to US$5.00 per rental day, covering the cost of the rental car facility at the airport
  • Additional tourism or airport surcharges that vary by location

Whether these fees are included in your prepaid rate or due at the Alamo counter in Michigan depends on the rate plan shown on your Hola Car Rentals confirmation. If your confirmation states "Taxes and Fees: Included," you should not be billed separately for those items at the counter. If you are charged for something that was marked as included, No Extra Charges© Coverage may apply after verification.

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