Alamo Car Hire
in Ottawa

Hola Car Rentals is a premium partner of the leading car hire companies in Ottawa, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ottawa.

No. With Hola Car Rentals, all costs and charges for your booking in Ottawa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ottawa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter at Ottawa International Airport (YOW) is located across from baggage claim in the International Arrivals area. Note that construction at YOW may affect exact signage, so look for Alamo branding near the arrivals hall.

Once you have your agreement and keys, you walk or take a short shuttle to the Alamo facility at 1003 Airport Parkway Private, Ottawa, ON K1V 2C1, where vehicles are kept in a private parkade.

Alamo also offers a touch-screen kiosk option at Ottawa Airport. If you enrolled in Skip the Counter, you can use the kiosk to print your mini-agreement and proceed directly to the lot, then show your documents at the exit booth before driving out.

Counter hours at the Ottawa Airport Alamo location are 7:30 AM to 11:00 PM daily. If your flight lands close to or after 11:00 PM, plan accordingly or contact Alamo in advance to confirm after-hours arrangements.

The Alamo counter at Ottawa Airport (YOW) operates from 7:30 AM to 11:00 PM daily. If your flight arrives after 11:00 PM, the counter will be closed.

For after-hours returns at the Ottawa Alamo facility (1003 Airport Parkway Private), you park in the designated spot and deposit your keys in the drop box located at the office door. Keep a photo of the car's condition and your fuel receipt before dropping the keys.

For after-hours pickups, Alamo may leave keys and paperwork accessible via the drop box arrangement, but you should confirm this directly with Alamo Ottawa before your arrival, as procedures can vary.

Rental companies will generally hold your booking for up to 24 hours from the original pickup time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible, since bookings held beyond that window may be forfeited without a refund.

To collect your Alamo hire in Ottawa, bring the following physical documents to the counter:

• Your original, unexpired driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card (for the authorisation hold)
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from abroad)

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Alamo Ottawa counter. Debit and prepaid cards are not accepted for the authorisation hold; bring a major credit card.

Ottawa itself does not have toll roads within the city. However, if you drive your Alamo hire towards the Greater Toronto Area, you may encounter Highway 407 ETR, Ontario's main toll highway, which spans 108 km and is fully cashless with no cash booths. Tolls are billed by photographing the licence plate.

If you use the 407 ETR in your Alamo hire, the toll agency photographs the plate and bills Alamo, which then charges your credit card for the toll amount plus an administrative fee. You cannot avoid payment after the fact.

At the Alamo Ottawa counter, you may be offered a toll programme (flat-rate daily pass or pay-per-use). Review the terms carefully before accepting, since enrolling in a daily flat-rate plan can add costs across your entire hire even if you only use a toll road once.

Most roads in and around Ottawa, including the Airport Parkway and Highway 417, are toll-free, so many Ottawa renters will not encounter any toll charges at all.

When you pick up your Alamo hire in Ottawa, the counter agent places a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For Canada, typical holds on credit cards range from GBP 200 to GBP 300, though some Ottawa locations may authorise up to approximately GBP 500 depending on the vehicle class and Alamo's local policy. Premium or larger vehicles may carry higher holds.

Important points to keep in mind:

• The card must be a major credit card in the main driver's name, with the driver's name printed on the card
• Debit cards and prepaid cards are not accepted for the deposit at Alamo Ottawa
• After you return the car, the hold is released, but your bank controls when it reappears in your available balance, which can take up to 15 business days
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel to Canada before arriving at the Ottawa Alamo counter to prevent fraud blocks on the authorisation.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including your Alamo hire in Ottawa, and it applies to any tolls you pay during your hire period.

While Ottawa's local roads are largely toll-free, if your Alamo itinerary takes you towards the Greater Toronto Area and you use Highway 407 ETR, those toll charges are eligible for the cashback benefit.

How it works:

• Hola Car Rentals reimburses the lesser of your total tolls paid or up to 5% of your booking total
• Example: if your booking total is US$400, the cap is US$20; if you paid US$14 in tolls, you receive US$14 back
• Email [email protected] within 30 days of returning your Alamo vehicle in Ottawa
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Ottawa is the capital of Canada and experiences significant snowfall, making winter driving conditions a real consideration for your Alamo hire. At pickup during winter months, Alamo Ottawa typically performs a visual winter-readiness check to confirm the vehicle has a snow brush, ice scraper, and full windscreen washer fluid rated for freezing temperatures.

Canadian law and Alamo's fleet standards in Ottawa generally ensure vehicles are equipped for winter conditions, but you should verify at the counter that the vehicle assigned to you has these items before leaving the lot at 1003 Airport Parkway Private.

A few practical tips for driving your Alamo hire in Ottawa in winter:

• Confirm the vehicle has a snow brush and scraper in the boot before accepting it
• Check that washer fluid is topped up and rated for sub-zero temperatures
• Allow extra time to clear snow from the vehicle before driving
• The Airport Parkway connecting YOW to downtown Ottawa is generally well-maintained but can be slippery after heavy snowfall

If any winter equipment is missing at pickup, ask the Alamo Ottawa agent to address it before you sign the agreement.

Yes, you can add an additional driver to your Alamo hire in Ottawa, but the additional driver must be present at the counter at 1003 Airport Parkway Private (Ottawa Airport) with their valid driver's licence to sign the hire agreement.

When the additional driver fee is not included in your rate, Alamo charges GBP 12 per day for each extra driver in Ottawa. This fee is paid at the counter and may be subject to local taxes.

Important restrictions to be aware of for Alamo Ottawa:

• If your hire is secured with a debit card, additional drivers may be restricted to a spouse or domestic partner only, which is stricter than some other hire brands
• The additional driver must meet the same minimum age and document requirements as the main driver
• If your licence uses a non-Latin alphabet, the additional driver must also bring an IDP alongside their original licence

Check your booking confirmation before arriving at the Ottawa Alamo counter. If your rate includes one additional driver at no charge, it will be noted as "Additional driver free of charge" on your Hola Car Rentals confirmation. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections.

Alamo hires in Ottawa follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return:

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the Alamo return facility at 1003 Airport Parkway Private, Ottawa, before returning
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Alamo may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee.

Alamo Ottawa may also offer a "We Refill" prepay option at the counter, where Alamo refuels the car on your behalf at a premium rate. Any unused fuel under this option is generally non-refundable, so the Full-to-Full approach is usually better value if you refuel near the airport before returning.

Yes, when you hire with Alamo in Ottawa through Hola Car Rentals, a basic level of third-party liability cover is included by default. Canadian provincial law requires every hire vehicle to carry statutory third-party liability, so this protection follows the car automatically.

This statutory cover protects you against bodily injury and property damage you may cause to other people while driving your Alamo hire in Ottawa. However, the mandatory minimum limits may be lower than what you would want in a serious accident.

You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits, typically up to CAUS$ 1,000,000 or more depending on the option selected. This can be added at the Alamo Ottawa counter or, in some cases, during the Hola Car Rentals booking process.

Note that third-party liability does not cover:

• Damage to the Alamo hire vehicle itself (that requires CDW/LDW)
• Your own personal injuries (that requires PAI)
• Your personal belongings (that requires PEC)

Review your Hola Car Rentals confirmation to see exactly what liability cover is included in your Ottawa Alamo rate before arriving at the counter.

Yes, one-way hires are possible with Alamo, allowing you to pick up in Ottawa and return the vehicle in a different city, but a drop-off fee will typically apply and must be confirmed at the time of booking.

How one-way fees work for Ottawa Alamo hires:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• During the Hola Car Rentals booking process, the fee appears on the rate details page under the "To pay at destination" section if it applies to your route
• The fee is paid at the Alamo counter in Ottawa at pickup and cannot be prepaid online

Cross-border one-way hires (for example, picking up in Ottawa and returning in the United States) may be restricted or carry significantly higher fees. Always confirm cross-border permissions with Alamo before booking, as driving across the US-Canada border without authorisation can void your hire protections.

If you need to change your drop-off location after booking, contact Hola Car Rentals support, as changes may reprice the hire and recalculate the drop-off fee.

Most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit can be valuable if you experience a medical emergency or other covered incident while driving your Alamo hire in or around Ottawa.

Coverage typically includes:

• Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving your Alamo hire in Ottawa, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorisation:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call.

Important: this Travel Assistance benefit does not apply to Canadian or US residents. It is designed for travellers visiting Ottawa from outside North America. It also does not cover damage to the Alamo hire vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your reservation.

Cross-border travel with your Alamo hire from Ottawa into the United States requires explicit authorisation from Alamo before you cross. Driving across the border without permission can void your hire agreement and all associated protections, including CDW/LDW and liability cover.

Key points to confirm before attempting a cross-border trip:

• Ask the Alamo Ottawa counter agent at 1003 Airport Parkway Private whether cross-border travel to the US is permitted on your specific hire agreement
• If authorised, the permission must be noted in writing on your hire contract
• Additional fees or insurance requirements may apply for US travel
• Your existing liability cover may not extend across the border; confirm with the Alamo agent what cover applies in the US

Ottawa is located close to the US border (approximately 100 km from the New York State border crossing at Ogdensburg), so cross-border day trips are geographically feasible, but the hire terms must allow it. If you plan to drive into the US during your Ottawa Alamo hire, raise this at pickup so the agreement reflects the permitted territory before you leave the lot.