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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Myrtle Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Myrtle Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Myrtle Beach.
Will I face unexpected charges at the Alamo counter in Myrtle Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Myrtle Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Myrtle Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Myrtle Beach International Airport?
The Alamo counter at Myrtle Beach International Airport (MYR) is located at 1097 Jetport Road, inside the terminal. After landing, follow signs to baggage claim and then proceed directly on foot to the Alamo desk to collect your hire agreement and vehicle keys.
Alamo also offers a touch-screen kiosk check-in option at Myrtle Beach, which lets you skip the counter line entirely. Simply check in at the kiosk, print your agreement, walk to the lot, and show your agreement and driver’s licence at the exit booth to drive away.
The Alamo counter at Myrtle Beach operates daily from 07:00 to 23:45. If you are returning the vehicle after hours, park as instructed and drop the keys in the designated dropbox at the facility.
What documents do I need to pick up my Alamo hire car in Myrtle Beach?
To collect your Alamo hire car in Myrtle Beach, you must bring the following physical documents to the counter:
- A valid, unexpired driver’s licence (original, not digital) in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own.
All documents presented at the Alamo counter in Myrtle Beach must be physical. Digital copies or wallet scans are not accepted.
Are there toll roads near Myrtle Beach that affect my Alamo hire?
There are no toll roads in or immediately around Myrtle Beach itself, so most driving within the city will not involve any tolls for your Alamo hire. South Carolina's primary toll road is the Southern Connector (Interstate 185) near Greenville, which uses the PalPass electronic system and also accepts cash and credit cards at mainline plazas. If your travels take you to that part of the state, tolls for a standard car range from approximately US$ 0.075 to US$ 3.00 for the full 16-mile stretch.
If you do encounter tolls during your Alamo hire in Myrtle Beach or elsewhere in South Carolina, be aware that your hire vehicle may include an electronic toll device. At the Alamo counter you can choose to enrol in a toll programme (typically US$ 3.95 to US$ 4.95 per day, capped per hire period) that covers cashless lanes. If you drive through a cashless toll without enrolling, the hire company will bill the toll at the highest undiscounted rate plus an administrative fee, which can be significantly higher than paying directly.
To avoid unexpected charges, ask the Alamo agent in Myrtle Beach about toll programme options at pickup.
Can I get cashback on tolls paid during my Alamo hire in Myrtle Beach?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Alamo hire in Myrtle Beach or anywhere else you drive during the hire period.
While Myrtle Beach itself has no local toll roads, if your trip takes you towards the Southern Connector near Greenville or any other toll road in South Carolina, those charges are eligible for the cashback benefit.
To claim your reimbursement:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Alamo counter in Myrtle Beach, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What is the minimum age to hire a car with Alamo in Myrtle Beach?
The standard minimum age to hire with Alamo in Myrtle Beach without additional surcharges is 25. Drivers aged 21 to 24 can still hire but will be charged a daily young-hirer surcharge at the counter, and most vehicle classes are restricted to drivers aged 25 and over.
Vehicle classes typically restricted to drivers under 25 include full-size sedans, full-size SUVs, minivans, convertibles, luxury, and premium categories. Younger hirers are generally limited to economy, compact, intermediate, and compact SUV classes.
South Carolina is not one of the states (like New York or Michigan) that legally requires hire companies to rent to drivers aged 18 and over, so the Alamo location in Myrtle Beach follows the standard 21-minimum policy with the young-hirer surcharge applying to drivers aged 21 to 24.
Regardless of age, all hirers must present a valid driver’s licence and a major credit card in their own name for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
Does Alamo in Myrtle Beach charge a fee for an additional driver?
Yes, Alamo charges a fee for additional drivers in Myrtle Beach unless your booking confirmation explicitly states that an additional driver is included at no charge.
When the fee applies, Alamo charges US$ 15 per day plus applicable taxes for each additional driver added at the Myrtle Beach counter. There is no stated cap for Alamo the way some other brands apply one, so the daily fee accumulates for the full hire period.
To add an additional driver at the Alamo counter in Myrtle Beach:
- The additional driver must be present at pickup with a valid driver’s licence
- They must meet the same minimum age requirements as the main driver
- Both the main driver and the additional driver must sign the hire agreement
- If the additional driver’s licence is not in a Latin alphabet, they will also need an International Driving Permit
Only drivers listed on the hire agreement are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage entirely.
What are the one-way traffic rules on Ocean Boulevard that Alamo renters in Myrtle Beach should know?
Myrtle Beach enforces temporary one-way traffic patterns on Ocean Boulevard that can catch first-time drivers off guard, including those picking up an Alamo hire at Myrtle Beach International Airport and heading towards the beachfront area.
Under the Summer Emergency Vehicle Access Plan (SEVAP), Ocean Boulevard is converted to one-way southbound traffic, typically on Fridays and Saturdays from 4:00 p.m. to 2:00 a.m. Northbound lanes between 9th Avenue North and 16th Avenue North are closed during these windows. This pattern is activated during peak periods including spring break, Memorial Day, Labour Day, Bike Weeks, and events such as the Carolina Country Music Fest.
Additionally, certain holiday weekends are designated as extraordinary events, which can trigger proactive traffic diversions, increased police presence, and potential curfews beyond the standard SEVAP schedule.
To navigate more efficiently in your Alamo hire around Myrtle Beach during busy periods, consider using the parallel routes that locals rely on:
- Robert M. Grissom Parkway, a less congested parallel to Ocean Boulevard
- SC 31 (Carolina Bays Parkway), a 65 mph north-south bypass
- Highway 22 (Conway Bypass), a 65 mph east-west route avoiding US 501
First-time visitors often bottleneck on US 17 Business (Kings Highway) without realising these alternatives exist.
What travel assistance is included with my Alamo booking in Myrtle Beach?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Alamo hire in Myrtle Beach as well. However, this coverage is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
For eligible hirers, the travel assistance typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Alamo hire in Myrtle Beach, for example after a highway breakdown or a medical situation, contact the Terrawind assistance line 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your reservation.
How does the fuel policy work for Alamo hires in Myrtle Beach?
Alamo hires in Myrtle Beach follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Myrtle Beach facility.
When returning the vehicle, refuel within approximately 10 miles of the Myrtle Beach International Airport return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Alamo may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative fee on top of the fuel cost
For after-hours returns at the Myrtle Beach location, leave your fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation in case any dispute arises later.
What credit card do I need for the security deposit at Alamo in Myrtle Beach?
You must present a physical major credit card in the main driver’s name, with the driver’s name printed on the card, at the Alamo counter in Myrtle Beach. A temporary authorisation hold will be placed on the card at pickup to cover potential incidentals.
For standard vehicles at U.S. locations, the typical hold is approximately US$ 300 to US$ 400, though the exact amount is set by the Alamo desk and may vary by vehicle class, season, or location.
Important points to keep in mind:
- Debit cards and prepaid cards are not accepted for the security deposit
- Virtual or digital-only card numbers are not accepted; you must present the physical card
- The card must belong to the main driver, not a third party
- Even if you prepaid your booking in full, a physical credit card is still required at the Myrtle Beach counter
The hold reduces your available credit until the hire is closed and your bank releases the authorisation, which can take up to 15 business days after return. Bring a backup credit card in your own name in case your primary card is declined.
Can I return my Alamo hire after hours at Myrtle Beach Airport?
Yes, after-hours vehicle return is available at the Alamo facility at Myrtle Beach International Airport (1097 Jetport Road). The Alamo counter operates daily from 07:00 to 23:45, so returns outside those hours require you to follow the after-hours drop-off procedure.
To return your Alamo hire in Myrtle Beach after hours:
- Park the vehicle in the designated return area at the facility as instructed on your hire agreement
- Place the keys in the dropbox located at the airport location
- Keep a photo of the fuel gauge showing a full tank and note the odometer reading
- Retain your fuel receipt from the last fill-up near Myrtle Beach Airport
Be aware that when you drop off after hours, the vehicle condition is assessed when the Alamo agent processes the return the following morning. Any damage or fuel shortfall noted at that time may still result in charges. Documenting the vehicle's condition with photos before leaving the lot protects you in case of any dispute.
Does Alamo in Myrtle Beach include insurance, or do I need to add cover?
The insurance and protection options included in your Alamo hire in Myrtle Beach depend on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Myrtle Beach counter.
The two main types of cover to consider are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo hire vehicle itself. A deductible may still apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage or injuries caused to third parties.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving. In South Carolina, not all hire companies are required by state law to include minimum liability, so confirming this cover is especially important for your Alamo hire in Myrtle Beach.
Neither CDW nor LDW covers tyres, the undercarriage, the roof, or personal belongings. Only drivers named on the Alamo hire agreement in Myrtle Beach are covered by these protections.
If you are unsure what is included in your rate, check your Hola Car Rentals booking confirmation before pickup.
Can I pick up an Alamo hire in Myrtle Beach and drop it off in another city?
Yes, one-way hires are generally possible with Alamo, allowing you to pick up in Myrtle Beach and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, distance, vehicle class, and season.
The drop-off fee is route-specific and is set by Alamo, not by Hola Car Rentals. When booking, the fee will appear under the "To pay at destination" section of the checkout screen if it applies to your chosen route. It cannot be prepaid and is settled directly at the Alamo counter.
Key points to note about one-way hires from Myrtle Beach:
- Same-city airport to city centre routes often carry no drop-off fee
- Routes between different cities or states typically do incur a drop-off fee
- Cross-border one-ways (for example, into Canada) may be restricted or require prior authorisation from Alamo
- Changing your return location after booking may reprice the hire and recalculate the fee
Always confirm the drop-off fee shown on your booking confirmation matches what the Alamo agent presents at the Myrtle Beach counter before signing the hire agreement.
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