Alamo Car Hire
in Maryland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Maryland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maryland.

No. With Hola Car Rentals, all costs and charges for your booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When picking up your Alamo hire at Baltimore-Washington International Thurgood Marshall Airport (BWI) in Maryland, follow these steps after landing:

• Follow signs to baggage claim and collect your luggage.
• Exit to the Shuttle Bus pickup area outside the terminal and board the shuttle to the Alamo hire facility at 7434 New Ridge Rd, Hanover, MD 21076.
• At the Alamo counter, present your documents and receive your keys, or use the touch-screen kiosk to skip the line, print your agreement, and proceed directly to the lot.
• At the exit booth, show your hire agreement and driver's licence before leaving.

If you completed Alamo's Accelerated Check-in online before arriving in Maryland, your details are pre-filled, which speeds up the process at the counter. For after-hours pickups, follow the instructions in your booking confirmation, and for after-hours returns, park as directed and drop your keys in the designated dropbox.

Maryland has several major toll roads and crossings you are likely to encounter when driving your Alamo hire car in Maryland. The state uses E-ZPass as its primary electronic toll system, and most toll plazas are cashless or moving towards cashless collection.

• Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles.
• Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6.
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9.
• John F. Kennedy Memorial Highway (I-95): US$6 to US$12.
• Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile.
• William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass for a standard 2-axle vehicle.

Toll costs vary based on the number of axles, payment method, and time of day. Maryland has no congestion charges or emissions zones. At the Alamo counter in Maryland, you can enrol in a transponder programme to cover these tolls automatically, or pay per use, with administrative fees added if you do not enrol.

When you pick up your Alamo hire car in Maryland, the vehicle already has an electronic toll device installed. Because Maryland toll roads such as the Fort McHenry Tunnel and the Bay Bridge are primarily cashless, you will need a way to pay tolls electronically.

At the Alamo counter in Maryland, you have two main options:

• Unlimited toll package: a fixed daily rate (typically US$11 to US$25 per day, depending on the Alamo location and vehicle class) that covers all tolls during your hire period. Some programmes apply a daily or hire-period cap.
• Pay-per-use: Alamo charges the actual toll amount plus an administrative or processing fee to your credit card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the vehicle.

If you prefer to manage tolls independently, you can use Maryland's Pay-by-Plate system, which sends a mailed invoice based on your licence plate. However, failing to pay on time can result in civil penalties. Review the Alamo hire agreement carefully before signing to understand which programme applies to your Maryland hire and whether a cap limits your total exposure.

Yes, you can get cashback on tolls paid during your Alamo hire in Maryland. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

Given that Maryland has several cashless toll roads, including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway, toll costs can add up quickly during your Alamo hire. Here is how to claim your cashback:

• Email [email protected] within 30 days of returning your Alamo vehicle in Maryland.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the Alamo hire agreement signed at pickup, and a receipt or statement showing the toll charges paid.

Example: if your Maryland Alamo booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are issued to your original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

To pick up your Alamo hire car in Maryland, you must present the following physical documents at the counter:

• A valid, unexpired driver's licence with a photograph. Digital licences are not accepted. The licence must be valid for the entire hire period.
• If your licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be presented alongside your original licence.
• A major credit card physically in the main driver's name, with the driver's name printed on the card, for the security deposit hold. Debit cards and prepay cards are not accepted for the deposit.
• A passport or valid government-issued photo ID (for visitors arriving internationally).
• Your booking confirmation or printed voucher if required.
• Round-trip flight or cruise tickets (for international visitors).

All documents must be originals. At the Alamo counter in Maryland, name mismatches between your licence, passport, and credit card are a common cause of delays, so verify that all names match before you travel.

When you pick up your Alamo hire in Maryland, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle.

For Alamo hires in the United States, including Maryland, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on:

• The Alamo location (airport vs. off-airport).
• The vehicle class you selected (premium or speciality vehicles may carry a higher hold).
• The length of the hire period.

Only a major credit card physically in the main driver's name with the driver's name printed on the card is accepted for the deposit. Debit cards, prepay cards, and virtual cards are not accepted at the Alamo counter in Maryland. After you return the vehicle, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.

The minimum age to hire a car with Alamo in Maryland without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire with Alamo in Maryland but will be subject to a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.

Key points for under-25 renters at Alamo in Maryland:

• Drivers aged 21 to 24 pay an additional daily fee on top of the base hire rate. The Alamo surcharge for drivers in this age group is US$15 per day plus applicable taxes.
• Vehicle class restrictions apply. Economy, compact, and intermediate categories are typically available to younger renters, while full-size, SUV, minivan, luxury, and premium classes are generally restricted to drivers 25 and older.
• Drivers under 21 are not eligible to hire with Alamo in Maryland.

Maryland does not have a state law requiring hires to drivers under 21 (unlike New York or Michigan), so the Alamo standard policy applies. If you are 21 to 24 and planning to hire in Maryland, budget for the daily surcharge and confirm your vehicle class eligibility before booking.

Yes, there is a fee to add an additional driver to your Alamo hire in Maryland unless your booking confirmation explicitly states that an additional driver is included at no charge.

When the fee applies, Alamo charges US$15 per day plus applicable taxes for each additional driver in Maryland. There is no stated cap for Alamo, unlike some other brands. Key rules to keep in mind:

• The additional driver must be present at the Alamo counter in Maryland at pickup with a valid driver's licence and any required IDP.
• The additional driver must meet the same minimum age requirements. If they are under 25, a young-renter surcharge may also apply on top of the additional driver fee.
• Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections.

Check your booking confirmation before arriving at the Alamo counter in Maryland. If your rate includes one free additional driver, that will be stated clearly. Only the first additional driver may be included; further drivers will incur the daily fee.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can help if you experience an emergency during your Alamo hire in Maryland, such as a breakdown on I-95 or a medical situation while driving through the state.

The travel assistance benefit typically includes:

• Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To get help 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. For vehicle-specific breakdown assistance during your Alamo hire in Maryland, use the roadside assistance number provided in your Alamo hire agreement.

Alamo hires in Maryland follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Here is what to do to avoid extra costs on your Maryland Alamo hire:

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• During your hire, use the correct fuel type as specified in the vehicle documentation.
• Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Alamo vehicle in Maryland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns at the BWI location, leave the receipt in the return envelope and drop your keys in the designated dropbox.

The insurance cover included with your Alamo hire in Maryland depends on the rate plan you selected when booking through Hola Car Rentals. Here is a summary of the main protections:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Alamo hire in Maryland. Some US states require a minimum level of liability cover, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Maryland Alamo booking.

Check your booking confirmation carefully to see which coverages are listed as included and whether any deductible applies. At the Alamo counter in Maryland, review the hire agreement to confirm the coverages match your confirmation before signing. Optional add-ons such as personal accident insurance or personal effects cover are separate and can be added at the counter.

Yes, you can return your Alamo hire to a different location from where you picked it up in Maryland, but a one-way drop-off fee may apply depending on the route.

Key things to know about one-way hires with Alamo in Maryland:

• Alamo has two confirmed locations in Maryland: BWI Airport in Hanover and Lexington Park. Returning between these two locations or to a location in another state may trigger a drop-off fee.
• The drop-off fee is route-specific and varies by the Alamo locations involved, the vehicle class, and the hire dates. It is not a mileage or fuel charge, though it is typically taxable.
• During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown under the "To pay at destination" section on the rate details page. Review this before confirming your Maryland Alamo hire.
• Cross-border one-way hires (for example, driving your Maryland Alamo hire into Canada) may be restricted or require prior authorisation. Check your hire agreement for permitted driving areas.

If you need to change your drop-off location after booking, contact Hola Car Rentals support, as changes may reprice the hire and recalculate any applicable fee.

If you arrive later than your scheduled pickup time for your Alamo hire at BWI Airport in Maryland, the reservation will generally be held for up to 24 hours from the original pickup time. If you arrive within that window and the counter is open, you can still collect your vehicle.

Here is what to keep in mind:

• If your flight is delayed by less than 24 hours, Alamo in Maryland will hold your booking. Make sure you arrive during counter service hours.
• If the delay is greater than 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible.
• If you do not pick up the vehicle within 24 hours and have not contacted support, the booking may be forfeited with no refund.

The Alamo counter at BWI in Maryland supports self-service kiosks, which can help speed up the process once you arrive. If you completed Accelerated Check-in online before your Maryland trip, your details are already pre-filled, reducing wait time at the counter regardless of when you arrive.