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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the Alamo counter in Georgia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Hartsfield-Jackson Atlanta International Airport in Georgia?
The Alamo counter at Hartsfield-Jackson Atlanta International Airport (ATL) in Georgia is located at the Consolidated Rental Car Centre (CONRAC), addressed at 2200 Rental Car Centre Pkwy, Suite 2255, College Park, GA 30337. This is a shared hire facility used by all major brands at ATL.
To reach the Alamo counter from the terminal, take the ATL SkyTrain to the Rental Car Centre station. The SkyTrain runs continuously and the journey takes only a few minutes. Once inside the CONRAC, follow signage to the Alamo desk.
Alamo at ATL offers touch-screen kiosks for skip-the-line check-in. If you complete Accelerated Check-in online before arrival, you can print your agreement at the kiosk, proceed directly to the lot, and show your licence at the exit booth. This can significantly reduce wait times, especially during peak travel periods in Georgia.
What documents do I need to pick up an Alamo hire car in Georgia?
To pick up your Alamo hire car in Georgia, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required by Alamo in Georgia.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Alamo counter in Georgia. Bring a backup credit card in your name in case your primary card is declined during the deposit authorisation.
Does Georgia have toll roads, and how do they work with an Alamo hire?
Georgia does not have traditional toll roads, but the Atlanta metropolitan area operates a network of Georgia Express Lanes with dynamic pricing. These lanes are entirely cashless, meaning no cash payment is accepted at any point.
The main Express Lane corridors near Atlanta that Alamo renters in Georgia may encounter include:
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile depending on congestion
- I-85 Express Lanes Extension (10 miles, towards Suwanee and Buford): minimum US$0.10 per mile
- I-75 Express Lane (12 miles, Atlanta to Stockbridge and McDonough): minimum US$0.10 per mile
- Northwest Corridor Express Lane (I-75 and I-575, towards Marietta, Kennesaw, and Woodstock): minimum US$0.10 per mile
The primary transponder for Georgia Express Lanes is the Peach Pass. Compatible alternatives include SunPass and Quick Pass. Your Alamo vehicle in Georgia will include an electronic toll device. At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where Alamo will charge actual tolls plus administrative processing fees after the hire ends.
Vehicles with three or more occupants may use Peach Pass Express Lanes toll-free under the carpool exemption.
Can I get cashback on tolls paid during my Alamo hire in Georgia?
Yes, you can get cashback on tolls paid during your Alamo hire in Georgia. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.
This is especially useful in Georgia, where the Atlanta area Express Lanes on I-85, I-75, and the Northwest Corridor use dynamic pricing that can add up over a multi-day Alamo hire.
To claim your cashback after returning your Alamo vehicle in Georgia:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the Alamo hire agreement signed at collection, and a toll receipt or statement showing charges paid
The refund is processed to the same payment method used for your booking and typically takes 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.
What happens if I drive in Georgia Express Lanes without a valid transponder in my Alamo hire?
Driving in Georgia Express Lanes without a recognised transponder such as a Peach Pass, SunPass, or Quick Pass is illegal and will result in additional charges on your Alamo hire.
Georgia Express Lanes use cameras to record every vehicle’s licence plate entering the lanes. If your Alamo vehicle does not have a valid transponder active, the toll agency will identify the plate and bill accordingly. Alamo will then recharge those toll amounts to your credit card, typically with significant administrative processing fees added on top.
To avoid unexpected post-hire charges on your Alamo booking in Georgia, you have several options:
- Purchase Alamo’s unlimited toll package at the counter (typically US$11 to US$25 per day, with some partners capping the total)
- Use a third-party service such as NextPass by registering your Alamo vehicle’s licence plate and hire dates before driving
- Simply avoid the Express Lanes and use the standard free lanes on I-85, I-75, and I-575, which run parallel to the toll lanes
If you opt out of Alamo’s toll programme, inform the counter agent at collection and ask them to deactivate the vehicle’s default toll device to avoid any accidental activation charges.
Is there a young driver surcharge for Alamo hires in Georgia?
Yes, a young driver surcharge applies to Alamo hires in Georgia for drivers under 25 years old. In the United Kingdom, the standard minimum age to hire without additional fees is 25. Drivers aged 21 to 24 can hire with Alamo in Georgia but will be charged a daily young-renter surcharge at the counter.
For Alamo in Georgia, the additional driver fee structure for under-25 renters is US$15 per day plus applicable taxes. This fee is paid directly at the Alamo counter and is not included in your prepaid rate.
Additional restrictions that apply to under-25 renters at Alamo in Georgia include:
- Most vehicle classes are restricted to drivers aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
- Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
Georgia does not have a state law requiring rentals to drivers under 21, unlike New York and Michigan. The minimum age at Alamo in Georgia is 21 for most standard vehicle classes. Always confirm the exact surcharge amount on your booking confirmation, as amounts can vary by location and season.
How does the security deposit work for Alamo hires in Georgia?
When you pick up your Alamo hire in Georgia, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
For Alamo hires in the United Kingdom, including Georgia, the typical hold amount is approximately US$300 to US$400 for standard vehicle classes. Higher-value or specialised vehicles may require a larger hold.
Key requirements for the deposit at the Alamo counter in Georgia:
- The credit card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver’s name printed on the physical card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold plus any expected charges
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
After you return your Alamo vehicle in Georgia, the hold is released. However, your bank or card issuer controls when the funds appear back on your available credit, which can take up to 15 working days. Notify your bank of your travel dates to avoid fraud blocks on the in-person authorisation.
What travel assistance is included with my Alamo booking in Georgia?
Most Hola Car Rentals bookings, including Alamo hires in Georgia, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly valuable if you experience a medical emergency or accident whilst driving Georgia’s highways or interstate corridors.
The travel assistance coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Alamo hire in Georgia, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call.
Important: This travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. Pre-existing medical conditions are also excluded. This cover does not replace CDW/LDW for damage to your Alamo vehicle or third-party liability insurance for damage to others.
Always review your specific booking confirmation for the exact terms, limits, and conditions that apply to your Alamo hire in Georgia.
What is the fuel policy for Alamo hires in Georgia?
Alamo hires in Georgia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid fuel fees at the end of your Alamo hire in Georgia:
- Check the fuel gauge with the Alamo agent at collection and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the fuel gauge and odometer when you collect the car
- Refuel within approximately 10 miles of the return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at Alamo in Georgia, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Alamo vehicle in Georgia with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type is also important; wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Can I add an additional driver to my Alamo hire in Georgia?
Yes, you can add an additional driver to your Alamo hire in Georgia, either as part of your rate or by paying a fee at the counter.
For Alamo in Georgia, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding an additional driver to your Alamo hire in Georgia:
- The additional driver must be present at the Alamo counter at collection with a valid driver’s licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an IDP is also required
- The additional driver must meet the minimum age requirements; drivers aged 21 to 24 may be subject to a young-renter surcharge
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Alamo hire agreement in Georgia are covered by protections such as CDW/LDW and liability cover. If someone not listed on the agreement drives the vehicle, those protections may be void. You cannot add a driver remotely after collection; they must appear in person at the Alamo counter.
Does Alamo in Georgia include insurance cover in the hire?
Alamo hires in Georgia typically include basic state-minimum liability cover as required by Georgia law, but the level of protection varies depending on the rate plan you selected.
The main insurance coverages relevant to your Alamo hire in Georgia are:
- CDW/LDW (Collision Damage Waiver / Loss Damage Waiver): reduces your financial liability for damage to the Alamo vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others whilst driving the Alamo vehicle in Georgia. Some U.S. states require a minimum level; Georgia renters are strongly encouraged to add supplemental liability up to US$300,000
CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Alamo vehicle itself. These are separate protections that work together.
Common exclusions from Alamo's standard cover in Georgia include tyres, undercarriage, roof damage, driving under the influence, off-road use, and unauthorised drivers. Always review the rental agreement at the Alamo counter in Georgia before signing to confirm exactly what is and is not covered.
Can I pick up my Alamo car in Georgia earlier than my scheduled time?
Yes, early collection may be possible for your Alamo hire in Georgia, but it is subject to vehicle availability at the time you arrive and may result in re-pricing of your reservation.
If you arrive at the Alamo counter in Georgia before your scheduled collection time, the agent will check whether a vehicle in your reserved class is available. If one is ready, you may be able to take it early. However, changing your collection time officially may reprice your booking based on the new hire period.
A few things to bear in mind for early collection at Alamo in Georgia:
- Availability is not guaranteed; peak travel periods at Atlanta’s Hartsfield-Jackson Airport (ATL) or Savannah-Hilton Head Airport (SAV) may mean fewer vehicles are ready ahead of schedule
- If you used Alamo’s Accelerated Check-in or the kiosk process at ATL, you can proceed to the lot when your vehicle is assigned, which may happen before your official start time
- If early collection is not available, the Alamo counter in Georgia will hold your reservation for up to 24 hours from the original scheduled time
Contact the Alamo location directly or check your booking confirmation for the counter’s opening hours before planning an early arrival in Georgia.
Can I pick up an Alamo car in Georgia and return it in a different state?
Yes, one-way hires are generally permitted with Alamo in Georgia, allowing you to pick up in Georgia and return the vehicle in a different state. However, a drop-off fee may apply depending on the route, distance, and vehicle class.
Key points to understand about one-way hires from Georgia:
- The drop-off fee is route-specific and varies by destination, season, and vehicle class; it is not a fixed amount
- The fee will be shown during the booking process under the section labelled as amounts due at the destination; it will not appear on the results page but on the rate details page
- The fee is paid at the Alamo counter in Georgia at collection and cannot be prepaid online
- Cross-border one-ways, such as driving from Georgia into Canada or Mexico, are typically restricted or require prior authorisation from Alamo
If you need to change your drop-off location after booking, the hire will be re-priced and the drop-off fee may increase or change. Mid-hire route changes must be approved by the Alamo partner location.
Always confirm the one-way fee shown on your booking confirmation matches what the Alamo counter presents in Georgia at collection. If an undisclosed fee is added, keep all paperwork and contact support after the hire is complete.
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