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Frequently Asked Questions
What does my SUV rental in Philadelphia through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Philadelphia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Philadelphia.
Will I face unexpected charges when I rent an SUV in Philadelphia through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Philadelphia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Philadelphia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my SUV rental at Philadelphia International Airport?
Your SUV rental counter at Philadelphia International Airport (PHL) is not inside the terminal. All rental brands operate from a separate Consolidated Rental Car Center, reached exclusively by a free shuttle bus.
- After landing, collect your luggage from baggage claim
- Follow overhead signs for Ground Transportation and Rental Car Shuttles
- Proceed outside to Zone 2, where shuttle pickup is clearly marked
- Board the free shuttle marked Rental Car Shuttles, which runs 24 hours a day, 7 days a week, arriving approximately every 5 to 10 minutes
- The shuttle ride to the Rental Car Center takes about 5 minutes (roughly 1.5 miles)
Allow 45 to 75 minutes from landing to driving away in your Philadelphia SUV. If you have no checked luggage, expect 15 to 25 minutes to the counter; with checked bags, plan for 25 to 45 minutes depending on baggage claim speed. When returning your SUV, follow Rental Car Return signs as you approach the airport, drop off at the same Consolidated Rental Car Center, and board the complimentary shuttle back to your terminal.
What documents do I need to pick up my SUV rental in Philadelphia?
To collect your SUV rental in Philadelphia, you must present all of the following physical documents at the counter. Digital copies are not accepted.
- A valid, original driver's license in the main driver's name
- A passport or government-issued photo ID (passport is strongly recommended for visitors from outside the United States)
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
Name mismatches between your license, passport, and credit card are a common reason for delays at Philadelphia SUV rental counters, so verify all documents match before you travel.
Is a credit card required to rent an SUV in Philadelphia?
Yes, a major credit card is required to rent an SUV in Philadelphia. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.
The credit card must be physical, in the main driver's name, and have the driver's name printed on the card. Even if you prepaid your SUV booking online, you must still present this card at the Philadelphia counter to authorize the security hold.
Typical deposit holds for SUV rentals in the United States range from US$300 to US$400, though the exact amount varies by rental brand, vehicle class, and location. The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
- Bring a backup credit card in your own name in case your primary card is declined
- Notify your bank of your travel dates to prevent fraud blocks on in-person authorizations
- Confirm your card has sufficient available credit to cover both the hold and any expected charges
How do tolls work for SUV rentals in Philadelphia and Pennsylvania?
Philadelphia and Pennsylvania use a predominantly cashless toll system. When driving your SUV rental in Philadelphia or on the Pennsylvania Turnpike, tolls are recorded by overhead gantries using either a transponder or your vehicle's license plate. There are no cash booths on most sections.
Your SUV rental already includes an electronic toll device. At the Philadelphia counter you have two options:
- Unlimited toll package: a fixed daily fee of approximately US$11 to US$25 per day, depending on the rental brand, covering all tolls at E-ZPass rates
- Pay-per-use: you pay each toll individually, plus an administrative or processing fee per toll event charged by the rental company, often at the higher Toll By Plate rate
On the Pennsylvania Turnpike, typical 2026 E-ZPass rates for a standard vehicle are around US$0.073 per mile plus a US$1.13 segment fee. Without a transponder, the Toll By Plate rate is roughly double. A Philadelphia to Harrisburg trip (about 100 miles) can cost US$8 to US$12 with E-ZPass.
If you drive a toll road without enrolling in a program, the rental company will bill tolls and administrative fees to your card, sometimes weeks after you return your SUV. Pennsylvania has no congestion charges or emissions zones, so tolls apply only to specific roads and bridges.
Can I get cashback on tolls paid during my SUV rental in Philadelphia?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Philadelphia SUV rental.
This is especially useful in Philadelphia and Pennsylvania, where the Pennsylvania Turnpike and several cashless bridges can add meaningful toll costs to your trip. The cashback covers the lesser of your actual toll spend or 5% of your booking total. For example, if your booking totals US$600, the cap is US$30. If you paid US$18 in tolls, you receive US$18 back; if you paid US$50, you receive US$30.
To claim your cashback after returning your Philadelphia SUV:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during your rental
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Are there speed cameras that affect SUV drivers in Philadelphia?
Yes, Philadelphia operates an active automated speed camera program that directly affects anyone driving an SUV rental in the city.
The city currently runs 30 cameras at 15 locations along Broad Street (Route 611), operating 24 hours a day, 7 days a week. The enforcement threshold is low: cameras trigger at 11 mph or more over the posted speed limit. On most of Broad Street, where the limit is 25 mph, a speed of 36 mph is enough to generate a ticket.
- Fines range from US$100 for driving 11 to 19 mph over the limit
- Fines reach US$150 for driving 30 or more mph over the limit
- These are civil violations and do not add points to your driver's license
Philadelphia is also expanding the program. As of early 2026, speed cameras in five school zones began enforcement, with US$100 fines for driving 11 mph or more above the 15 mph school-zone limit.
Speed camera fines issued to a rental SUV are typically billed to the renter's credit card by the rental company after the vehicle is returned, often with an additional administrative processing fee. Drive carefully on Broad Street and in school zones to avoid unexpected post-rental charges on your Philadelphia SUV rental.
What is the minimum age to rent an SUV in Philadelphia?
The minimum age to rent an SUV in Philadelphia without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will pay an additional daily underage fee, and most SUV categories are restricted to renters aged 25 and older.
Typical young-renter surcharges at Philadelphia counters vary by brand:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Full-size SUVs, premium SUVs, and specialty vehicles are generally restricted to renters aged 25 and older. If you are 21 to 24 and want to rent an SUV in Philadelphia, compact SUV and intermediate SUV categories are typically the only classes available to younger drivers.
One exception applies to travelers from Latin America and the Caribbean aged 21 to 24 booking through Hola Car Rentals with Avis or Budget: the underage fee may be waived on eligible rate plans for certain vehicle categories. Check your booking confirmation to see if the waiver is shown.
How does the fuel policy work for SUV rentals in Philadelphia?
SUV rentals in Philadelphia follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Philadelphia rental counter.
When returning your SUV, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
- If you return the SUV below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices
- An additional refueling service fee may also apply
- For after-hours returns at the Philadelphia Consolidated Rental Car Center, leave the receipt in the key envelope and keep a photo of the full gauge
Ask the agent at the Philadelphia counter for the nearest gas station to the return location, or use a navigation app to find one close by before heading back.
What travel assistance is included with my SUV rental in Philadelphia?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Philadelphia SUV rental. Note that this coverage is not available to residents of the United States or Canada.
If you are driving your SUV rental on the Pennsylvania Turnpike or through the Philadelphia metro area and experience a medical emergency, a road accident, or a flight disruption, the included travel assistance can help with:
- Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call the toll-free number +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This benefit does not cover damage to your Philadelphia SUV rental (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I add an additional driver to my SUV rental in Philadelphia?
Yes, you can add an additional driver to your SUV rental in Philadelphia, either as part of your rate or by paying a daily fee at the counter.
Check your booking confirmation first. If it states Additional driver free of charge, the first extra driver is included at no cost. If it is not included, the daily fees at Philadelphia counters are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
The additional driver must be present at the Philadelphia pickup counter with a valid driver's license and any required ID. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the Philadelphia SUV without being listed on the agreement is not covered by the rental protections, including CDW/LDW.
Age rules apply: for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. If the additional driver holds a license not in English or not using a Latin alphabet, they will also need an International Driving Permit.
Can I pick up my SUV in Philadelphia and return it in a different city?
Yes, one-way SUV rentals are available in Philadelphia, allowing you to pick up at Philadelphia International Airport or another Philadelphia location and return the vehicle in a different city.
A drop-off fee set by the rental partner typically applies and varies based on the route, distance, vehicle class, and season. Large SUVs and premium SUV categories often carry higher repositioning fees than smaller vehicle classes. The drop-off fee is shown during the booking process under the To pay at destination section and will also appear on your booking confirmation.
- Same-city routes, such as airport to downtown Philadelphia, often have no drop-off fee
- Philadelphia to another city in Pennsylvania or a neighboring state usually incurs a drop-off fee
- Cross-country or remote routes may carry high fees or may not be permitted depending on the rental partner
The drop-off fee cannot be prepaid and is paid at the Philadelphia pickup counter. If the counter charges a different amount than what your confirmation shows, keep all paperwork and contact support after the rental ends.
What insurance options should I consider for an SUV rental in Philadelphia?
When renting an SUV in Philadelphia, two main types of protection are worth understanding before you reach the counter.
Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability for damage to the rental SUV itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Philadelphia SUV. Some U.S. states require rental companies to include a state-minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary coverage of up to US$300,000 to your Philadelphia SUV rental for adequate protection.
- CDW/LDW covers the rental SUV; LIS/ALI/SLI covers third parties. You need both for comprehensive protection
- Common exclusions from CDW/LDW include tires, undercarriage, roof damage, and incidents involving unauthorized drivers
- Only drivers listed on the rental agreement are covered
Review your Hola Car Rentals confirmation to see which protections are already included in your Philadelphia SUV rate before accepting or declining anything at the counter.
What happens if my Philadelphia SUV rental counter is closed when I arrive late?
If you arrive at the Philadelphia Consolidated Rental Car Center outside counter hours, your booking is generally held for up to 24 hours from the original pickup time. If your delay is less than 24 hours, the rental company will keep your reservation active, but you must arrive during service hours to complete pickup.
- If your flight is delayed by less than 24 hours, your Philadelphia SUV booking remains valid. Confirm you will arrive while the counter is open
- If the delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
- After-hours key drop for SUV returns is handled at the same Consolidated Rental Car Center. Follow the instructions on your rental agreement and keep a photo of the fuel gauge and odometer before dropping the keys
For after-hours assistance at specific Philadelphia rental brands, check the phone number listed on your rental agreement or booking confirmation. Note that liability for the SUV may continue until the rental company formally checks the vehicle in during business hours, so document the vehicle's condition with photos at the time of return.
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