VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Las Vegas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Las Vegas, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Las Vegas.
Will I face unexpected charges at the Payless counter in Las Vegas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Payless booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Las Vegas Airport and how do I get there?
The Payless counter in Las Vegas is located at the Harry Reid International Airport (LAS) Rental Car Center (RCC), at 7135 Gilespie St, Las Vegas, NV 89119. This is a consolidated facility shared by all major rental brands, including Payless, and is not inside the terminal itself.
To reach the Payless counter after landing, follow these steps:
- After collecting your baggage, follow signs to the rental car shuttle stop outside the terminal.
- Board the blue shuttle bus marked for the Rental Car Center. The ride takes approximately 7 to 10 minutes.
- At the RCC, proceed to the Payless counter to complete paperwork and collect your keys.
- Exit through the shuttle lanes to your assigned vehicle.
Payless operates shuttle service from the Las Vegas terminal stops. Allow 45 to 90 minutes from landing to driving away, accounting for baggage claim, the shuttle ride, and counter processing. The Payless counter at Las Vegas Airport is open daily from 5:00 AM to 2:00 AM, so confirm your arrival time aligns with those hours.
What are the Payless counter hours at Las Vegas Airport?
The Payless counter at Las Vegas Airport (Harry Reid International Airport, LAS) is open daily from 5:00 AM to 2:00 AM. It is not a 24-hour operation.
If your flight arrives after 2:00 AM, you will not be able to pick up your Payless vehicle in Las Vegas until the counter reopens at 5:00 AM. In that case, plan to wait at the airport or arrange alternative transport for the intervening hours.
For returns, the Las Vegas Rental Car Center accepts vehicles 24 hours a day via self-service. You can park in the Payless-marked bay, lock the vehicle, and deposit your keys in the Payless drop box. Take timestamped photos of the fuel gauge, odometer, exterior, and bay sign before leaving, as the official return time is recorded at the next staff scan.
If your flight is delayed, Payless will generally hold your Las Vegas reservation for up to 24 hours from the original pickup time. Delays beyond 24 hours should be reported to your booking provider as soon as possible.
Are there toll roads in Las Vegas that I need to worry about with my Payless rental?
No, there are no toll roads in Las Vegas or anywhere in Nevada. All public highways, interstates, state routes, and local roads in the state are toll-free, so your Payless rental will not incur any toll charges while driving in Las Vegas or elsewhere in Nevada.
Common routes such as I-15, US-95, and SR-160 all cost US$0.00 in tolls. Nevada has no electronic toll systems such as E-ZPass, FasTrak, or SunPass, and no congestion charges or emissions zone fees apply.
Because no tolls exist in Nevada, Payless does not offer or require a toll transponder program for Las Vegas rentals. Toll programs from other states (such as California's FasTrak) are not relevant here.
Note that state park entry fees, such as the US$10 per vehicle fee at Valley of Fire, are separate from tolls and must be paid at park booths. These are not covered by any rental program.
Does Hola Car Rentals offer Tolls Cashback for Payless rentals in Las Vegas?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Payless rentals in Las Vegas. Since Nevada has no toll roads, you will not pay any tolls while driving your Payless vehicle in Las Vegas itself.
However, if your Las Vegas trip takes you into neighboring states such as California, where toll roads do exist, any tolls you pay during the rental period are eligible for the cashback benefit. Hola Car Rentals reimburses the lesser of the total tolls paid or up to 5% of your total booking value.
To claim your Tolls Cashback after returning your Payless vehicle in Las Vegas:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Payless counter, and a receipt or statement showing toll charges paid.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
What documents do I need to pick up my Payless rental car in Las Vegas?
To collect your Payless rental in Las Vegas, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside the original license.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit cards and prepaid cards are not accepted.
- A passport or valid government photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight tickets or cruise tickets if you are visiting from abroad.
All documents must be physical originals. Digital or on-screen versions are not accepted at the Payless counter in Las Vegas.
If your license uses a non-Latin alphabet, obtain an IDP in your home country before traveling, as it cannot be issued abroad. The IDP is a translation only and must always be carried together with your original license.
How much is the security deposit for a Payless rental in Las Vegas?
When you pick up your Payless rental in Las Vegas, a temporary authorization hold will be placed on your credit card in addition to the cost of the rental. For Payless in Las Vegas, the hold is reported to be approximately US$250, though the exact amount can vary by vehicle class, rental duration, and season.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle and the contract is closed. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days.
A few important points to keep in mind for your Las Vegas Payless pickup:
- The credit card must be a major credit card with the driver's name printed on the card, in the main driver's name. Debit cards and prepaid cards are not accepted.
- Ensure your card has sufficient available credit to cover both the hold and any expected charges.
- Bring a backup credit card in your name in case your primary card is declined.
- Set a travel notice with your bank before arriving in Las Vegas to prevent fraud blocks on the authorization.
Can I add an additional driver to my Payless rental in Las Vegas?
Yes, you can add an additional driver to your Payless rental in Las Vegas, but specific age and fee rules apply.
For Payless in Las Vegas, additional drivers must be at least 25 years old at the time of pickup. Drivers under 25 cannot be listed as additional drivers on a Payless agreement in Las Vegas, regardless of their driving experience.
Regarding fees, Payless charges US$13 per rental day for additional drivers, with a maximum cap of US$65 per rental, plus applicable taxes. Check your booking confirmation to see whether an additional driver is already included in your rate, as some Hola Car Rentals packages include one free additional driver.
To add an additional driver at the Las Vegas Payless counter:
- The additional driver must be present at pickup with their valid driver's license.
- If their license uses a non-Latin alphabet, they must also bring an International Driving Permit (IDP).
- Both the main driver and the additional driver must sign the rental agreement.
- Verify the additional driver's name appears on your paperwork before leaving the counter.
Only drivers listed on the rental agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the Payless vehicle in Las Vegas may void coverage.
Can I return my Payless car after hours in Las Vegas?
Yes, you can return your Payless rental in Las Vegas outside of counter hours. The Las Vegas Rental Car Center (RCC) at Harry Reid International Airport accepts vehicle returns 24 hours a day via self-service, even when the Payless counter is closed (after 2:00 AM).
To complete an after-hours return of your Payless vehicle in Las Vegas:
- Drive to the RCC at 7135 Gilespie St and enter the Payless-signed return lane.
- Park in a marked Payless bay and note the bay number.
- Lock the vehicle and deposit your keys and rental agreement in the Payless drop box.
- Take timestamped photos of the fuel gauge, odometer, exterior, and the bay sign as proof of the condition and return time.
The official return time is recorded when staff scan the vehicle at the next available opportunity, not at the moment you drop the keys. Keep your photos and any receipts until you receive a confirmed final receipt, in case any disputes arise about fuel level or return time.
Refuel before entering the RCC corridor, as fuel prices inside airport facilities are typically higher than at nearby stations.
What is the minimum age to rent a car from Payless in Las Vegas?
The minimum age to rent a car from Payless in Las Vegas without a young-renter surcharge is 25. Drivers aged 21 to 24 may be permitted to rent but will be subject to a daily underage fee, and most vehicle classes are restricted to renters aged 25 and older.
For Payless in Las Vegas, additional drivers must also be at least 25 years old. Drivers under 25 cannot be added as additional drivers to a Payless agreement, regardless of whether they are the primary renter.
Vehicle class restrictions for under-25 renters typically limit choices to smaller categories such as economy and compact cars. Classes such as full-size sedans, SUVs, minivans, convertibles, and premium vehicles generally require the renter to be 25 or older.
Nevada is not one of the states (like New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and older, so standard partner minimums apply at the Las Vegas Payless location.
If you are between 21 and 24 and planning to rent from Payless in Las Vegas, Budget for the underage surcharge and confirm eligible vehicle categories before booking.
Is a one-way rental possible with Payless in Las Vegas?
Yes, one-way rentals are possible with Payless in Las Vegas, meaning you can pick up your vehicle at the Las Vegas Rental Car Center and return it to a different location. However, a drop-off fee may apply depending on the route, distance, vehicle class, and season.
When booking a one-way Payless rental from Las Vegas, the drop-off fee will be shown on the rate details page under the section labeled as the amount due at the destination. This fee is not prepaid and is paid directly at the Payless counter in Las Vegas or at the return location.
A few things to keep in mind:
- Not all routes from Las Vegas incur a drop-off fee. Short-distance routes between nearby locations may have no fee.
- Long-distance or cross-state one-ways typically carry a higher fee.
- Cross-border one-ways (for example, Las Vegas to a location in another country) may be restricted or require special authorization from Payless.
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee.
Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Las Vegas Payless itinerary before travel.
What insurance coverage is included with a Payless rental in Las Vegas?
The insurance coverage included with your Payless rental in Las Vegas depends on the rate plan selected at booking. It is important to review your booking confirmation carefully, as coverage varies.
The two main types of protection to understand for your Las Vegas Payless rental are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Payless rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Las Vegas. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage is strongly recommended.
CDW/LDW does not cover tires, undercarriage, roof damage, personal belongings, or injuries to you or your passengers. Those require separate add-ons such as Personal Accident Insurance (PAI) or Personal Effects Coverage (PEC).
At the Payless counter in Las Vegas, only drivers listed on the rental agreement are covered. Adding all drivers at pickup is essential to ensure protections apply.
What is the fuel policy for Payless rentals in Las Vegas?
Payless rentals in Las Vegas follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
To avoid fuel charges on your Las Vegas Payless rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Refuel within approximately 10 miles of the Las Vegas Rental Car Center before returning the vehicle. Fuel prices inside the RCC corridor are typically higher than at nearby stations, so refuel before entering the facility.
- Keep your final fuel receipt showing the date, time, and station address.
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
If you return the Payless vehicle in Las Vegas with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is often higher than the retail pump price, plus a refueling service fee.
If the vehicle was not full at pickup, ensure the exact starting level is written on the rental agreement, and return it at that same level to avoid charges.
Does travel assistance apply to Payless rentals in Las Vegas?
Yes, most Hola Car Rentals bookings, including Payless rentals in Las Vegas, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible travelers renting a Payless vehicle in Las Vegas, the travel assistance coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident, which can be particularly useful if an incident occurs on Nevada highways or in remote areas near Las Vegas.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
If you need to use this assistance during your Las Vegas Payless rental, contact Terrawind 24 hours a day:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific Payless reservation in Las Vegas.
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