VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Las Vegas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Las Vegas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Las Vegas.
Will I face unexpected charges at the counter when I rent a car in Las Vegas through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Harry Reid International Airport to the rental car counter in Las Vegas?
All major rental car companies in Las Vegas operate from a single off-airport facility called the Rent-A-Car Center, located at 7135 Gilespie Street, Las Vegas, NV 89119. You do not pick up your car inside the terminal.
To reach the Rent-A-Car Center from Harry Reid International Airport, take the free rental car shuttle bus:
- Terminal 1: After baggage claim, follow Ground Transportation signs to the curbside shuttle stop outside doors 10 and 11 on Level 1. Allow 5 to 10 minutes to walk there.
- Terminal 3: After baggage claim, take the elevator or escalator to Level Zero and exit to the curbside shuttle stops outside doors 51 to 54 (west side) or 55 to 58 (east side). Allow 7 to 12 minutes to walk there.
The shuttle ride to the Rent-A-Car Center takes approximately 10 to 15 minutes, with continuous service throughout the day. During peak arrival times, expect a short wait at the shuttle stop.
From the moment you deplane to the moment you drive away, Budget 25 to 45 minutes if you have carry-on luggage only, or 35 to 60 minutes or more if you have checked bags. Once at the Rent-A-Car Center, locate your brand's counter, present your booking confirmation and required documents, and collect your vehicle.
Are there toll roads in Las Vegas or anywhere in Nevada?
No, there are no toll roads in Las Vegas or anywhere else in Nevada. All public highways, interstates, state routes, and local roads in the state are toll-free, including I-15, US-95, and the Las Vegas Beltway (I-215).
Because Nevada has no toll collection systems, you will not need a transponder, an E-ZPass, a FasTrak account, or any other toll program for driving in or around Las Vegas. Rental car toll programs offered at the counter (such as PlatePass or e-Toll) are unnecessary for travel within Nevada.
A few things to keep in mind:
- State park entry fees, such as the fee at Valley of Fire State Park, are not tolls. These are paid at entry booths or self-pay stations and are not related to your rental car's toll account.
- If you plan to drive from Las Vegas into California, toll roads do exist there. Southern California uses the FasTrak system on several express lanes and bridges. In that case, your rental vehicle's toll device would apply.
- Nevada also has no congestion charges or emissions zone fees of any kind.
For any tolls you do pay on a trip that starts or ends in Las Vegas, you may be eligible for Tolls Cashback through your booking.
What documents do I need to pick up a rental car in Las Vegas?
To pick up a rental car in Las Vegas, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit cards and prepaid cards are not accepted.
- A valid passport or government-issued photo ID (required for international visitors).
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United States).
If your driver's license is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Las Vegas rental counters.
At the Las Vegas Rent-A-Car Center, the counter agent will verify all documents, place a hold on your credit card for the security deposit (typically US$300 to US$400 for standard vehicles), and have you sign the rental agreement before releasing the vehicle.
Can I get Tolls Cashback on my Las Vegas rental even though Nevada has no toll roads?
Yes, Tolls Cashback is included on all bookings, and it applies to any tolls you pay during your Las Vegas rental, including tolls incurred if you drive into neighboring states such as California.
Nevada itself has no toll roads, so if you stay within the state during your Las Vegas trip, you will not pay any tolls and there is nothing to claim. However, if your itinerary takes you across the state line into California, where toll roads and bridges do exist, those toll charges are eligible for reimbursement.
How Tolls Cashback works:
- You receive up to 5% of your total booking value back for tolls paid during the rental period.
- If your booking total is US$500, the maximum cashback is US$25. If you paid US$15 in tolls, you receive US$15 back. If you paid US$40, you receive US$25 (the cap).
- To claim, email [email protected] within 30 days of returning the vehicle.
- Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What are the local taxes and airport fees added to a rental car in Las Vegas?
Renting a car at Harry Reid International Airport in Las Vegas involves several local fees and taxes on top of the base rental rate. These charges are common at major U.S. airports but Las Vegas ranks among the higher-cost airports nationally due to tourism-related funding.
Typical add-ons at the Las Vegas airport Rent-A-Car Center include:
- Airport Concession Recovery Fee (ACRF): approximately 10% of the base rate, charged by rental companies to recover the cost of operating at the airport.
- Customer Facility Charge (CFC): approximately US$4.50 to US$5.50 per rental day, used to fund the Rent-A-Car Center facility.
- Clark County and Nevada state taxes on the rental.
- Convention center-related surcharges, which can be among the highest in the country given Las Vegas's volume of large events.
In total, these fees can add 10% to 30% or more above the advertised base rate. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Las Vegas counter under the section labeled total to pay at destination.
If your confirmation states that taxes and fees are included and you are still charged for them at the counter, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the rental is complete.
What are the counter hours at the Las Vegas Rent-A-Car Center?
The Las Vegas Rent-A-Car Center at Harry Reid International Airport operates with extended hours, and many major brands such as Avis maintain 24-hour counter service. The facility also offers 24-hour key drop for after-hours vehicle returns, so you can return your car at any time even if the counter is closed.
City center and Las Vegas Strip locations have more limited hours. Hotel-based counters, such as those at the Bellagio or MGM Grand, typically operate from around 7:00 AM to 12:00 PM or 1:00 PM to 3:00 PM, with shorter windows on weekends. These locations also offer 24-hour drop-off boxes.
A few important points for planning your Las Vegas pickup or return:
- If your flight arrives late at night, the airport Rent-A-Car Center is your best option, as most Strip hotel counters will be closed.
- Rental companies will hold your booking for up to 24 hours from the original pickup time if your flight is delayed. If your delay exceeds 24 hours, contact support as soon as possible.
- For after-hours returns at the Rent-A-Car Center, follow the key drop instructions on your rental agreement and keep a photo of the fuel gauge and odometer before leaving the vehicle.
Always confirm the exact hours for your specific brand and Las Vegas location on your booking confirmation, as hours can vary by season and holidays.
Is it cheaper to rent a car off-airport in Las Vegas?
Yes, renting a car from an off-airport location in Las Vegas can be significantly cheaper than picking up at the Harry Reid International Airport Rent-A-Car Center.
Off-airport locations in Las Vegas, such as those near Tropicana Avenue, Flamingo Road, or Boulder Highway, typically avoid the airport concession recovery fee and the customer facility charge that apply at the airport facility. The savings can range from US$20 to US$50 per day for economy vehicles, particularly during non-peak periods.
However, there are trade-offs to consider before choosing an off-airport Las Vegas location:
- You will need to arrange your own transportation from the airport to the off-airport counter, typically by taxi or rideshare, which adds cost and time.
- Off-airport counters in Las Vegas generally have more limited hours than the 24-hour airport facility. If you arrive late at night, the off-airport location may be closed.
- Some off-airport locations offer free pickup from nearby hotels on the Las Vegas Strip, which can offset the transportation cost if your hotel is in range.
When comparing prices, check your booking confirmation carefully. The total to pay at destination section will show any fees due locally, allowing you to make a true cost comparison between airport and off-airport Las Vegas options.
What should I know about driving on Las Vegas one-way streets and highway interchanges?
Driving in Las Vegas presents some challenges that are unique compared to most U.S. cities, particularly for first-time visitors unfamiliar with the local road layout.
Downtown Las Vegas uses an extensive one-way street system. Key examples include Bonneville Avenue running eastbound and Clark Avenue running westbound between Las Vegas Boulevard and Maryland Parkway. Main Street is also one-way northbound in certain sections. These counterintuitive flows catch many drivers off guard and contribute to a notably high rate of wrong-way incidents on local roads.
The highway network around Las Vegas also has some complex features:
- The Las Vegas Beltway (I-215) mixes freeway and expressway segments, with at-grade intersections at points like Oso Blanca Road and Sky Pointe Drive, unlike the fully grade-separated beltways found in many other cities.
- The Centennial Bowl interchange where US-95 meets I-215 is Nevada's largest interchange, with 20 bridges across three levels. New direct ramps have altered traffic patterns that can confuse drivers who have used the interchange before.
- The I-15 and Tropicana interchange handles up to 60,000 vehicles per day and includes HOV half-interchanges and realigned arterials.
Practical tips for driving in Las Vegas: use GPS navigation, pay close attention to one-way signs especially downtown, and allow extra time when driving near the Strip during major conventions such as CES, which significantly increase surface road congestion.
Does Travel Assistance cover me if I have a breakdown or accident in Las Vegas?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown, accident, or medical emergency during your Las Vegas rental. However, this benefit does not apply to customers who are residents of the United States or Canada.
For eligible travelers, the coverage typically includes:
- Medical assistance coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage is designed for travel assistance abroad and does not replace Collision Damage Waiver (CDW/LDW) for damage to the rental vehicle, or Third-Party Liability (LIS/ALI/SLI) for damage or injury caused to others. Those are separate protections you should confirm on your Las Vegas booking confirmation.
If you need assistance during your Las Vegas rental, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact terms, limits, and exclusions that apply to your Las Vegas trip.
What is the minimum age to rent a car in Las Vegas?
In Las Vegas, the minimum age to rent a car without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base rate.
Key age rules for Las Vegas rentals:
- 25 and older: no age surcharge applies.
- 21 to 24: a young-renter surcharge applies daily. The amount varies by rental brand. For example, Avis and Budget charge approximately US$13 per day (capped at US$65), while Alamo, National, and Enterprise charge approximately US$15 per day.
- Under 21: not permitted to rent in Las Vegas under standard policies.
Drivers under 25 are also restricted from renting certain vehicle classes in Las Vegas. Categories such as full-size SUVs, luxury, premium, convertibles, minivans, and vans are generally reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are typically available to younger renters.
One exception worth noting: if you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee. This waiver must appear explicitly on your booking confirmation to apply at the Las Vegas counter.
Regardless of age, all renters must present a valid driver's license and a major credit card in their name for the security deposit.
Can I add an additional driver to my Las Vegas rental car?
Yes, you can add an additional driver to your Las Vegas rental car, either at no cost if your rate includes it, or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads additional driver free of charge. If it appears, the first extra driver is covered. If it does not appear, the following fees apply at Las Vegas counters:
- Avis, Budget, and Payless: approximately US$13 per rental day, capped at US$65.
- Hertz, Thrifty, and Dollar: approximately US$13.50 per rental day, capped at US$189.
- Alamo, National, and Enterprise: approximately US$15 per day with no stated cap.
Requirements for adding a driver at the Las Vegas counter:
- The additional driver must be physically present at pickup to show their valid driver's license and sign the rental agreement.
- If their license is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit.
- For Avis, Budget, and Payless in Las Vegas, additional drivers must be at least 25 years old.
- Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage.
Never allow someone who is not named on the Las Vegas rental agreement to drive the vehicle, as this can void your coverage entirely.
How does the fuel policy work for rental cars in Las Vegas?
Rental cars in Las Vegas follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel experience in Las Vegas:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- During your Las Vegas trip, use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning the car, refuel within approximately 10 miles of the return location. For airport returns, there are gas stations along Gilespie Street near the Rent-A-Car Center and along routes from the Las Vegas Strip. Use GPS to find the nearest station before your return.
- Keep your final fuel receipt showing the date, time, and station address.
- For after-hours returns at the Las Vegas Rent-A-Car Center, leave the receipt in the key drop envelope and keep a photo of the full gauge.
If you return the vehicle below the recorded starting level, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus an administrative service fee. Returning the tank full is always the most cost-effective option.
Can I pick up a car in Las Vegas and return it in a different city?
Yes, one-way rentals are available from Las Vegas, allowing you to pick up in Las Vegas and return the vehicle in a different city, subject to availability and applicable drop-off fees.
How one-way rentals work from Las Vegas:
- A drop-off fee may apply depending on the route, the rental brand, the vehicle class, and the season. This fee is route-specific and is not a mileage or fuel charge.
- During the booking process, the drop-off fee will appear on the rate details page under the section labeled to pay at destination. If no fee is shown, the route does not carry a one-way surcharge.
- Common routes from Las Vegas to nearby California cities may or may not carry a fee depending on the specific origin and destination pairing.
- Cross-border one-way rentals, such as Las Vegas to a Canadian city, are often restricted or not permitted. Check availability during the booking process.
The drop-off fee cannot be prepaid and is paid directly to the rental company at the Las Vegas pickup counter or at return. It is not covered by No Extra Charges© unless the fee shown at the counter differs from what was disclosed on your confirmation.
If you need to change your return location after booking your Las Vegas rental, contact support as soon as possible, as route changes can reprice the entire reservation and may affect availability.
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