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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Coral Gables include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Coral Gables, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Coral Gables.
Will I face unexpected charges at the Enterprise counter in Coral Gables when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Coral Gables are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Coral Gables charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise location in Coral Gables and what are the opening hours?
The Enterprise branch in Coral Gables is located at 4125 Ponce De Leon Boulevard, Coral Gables, FL 33146. This is a city center location, not an airport counter, so it operates on standard branch hours.
- Monday through Friday: 7:30 AM to 6:00 PM
- Saturday: 9:00 AM to 5:00 PM
- Sunday: 9:00 AM to 1:00 PM
After-hours returns are not available at this Enterprise Coral Gables branch. You must return the vehicle before closing time on your scheduled return day. If you are arriving from Miami International Airport (MIA), plan your travel time to the Ponce De Leon Boulevard location accordingly, as it is a separate off-airport site. Off-airport Enterprise locations like this one typically carry lower fees than the MIA rental car center, since airport concession charges do not apply.
What documents do I need to pick up my Enterprise rental car in Coral Gables?
To collect your Enterprise rental in Coral Gables, you must bring the following physical documents. Digital copies are not accepted at the counter.
- A valid, unexpired driver's license with a photograph. If your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required alongside the original license.
- A major credit card (Visa or Mastercard) in the main driver's name, with the name printed on the physical card. A deposit hold of approximately US$300 to US$5,000 applies depending on the vehicle class.
- Your passport or a valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from outside the United States.
The IDP is recommended but not strictly required if your license is in English or uses a Latin alphabet. However, you cannot rent solely with an IDP. Enterprise at Coral Gables does not accept digital licenses, photocopies, or learner's permits.
How do toll roads work when renting from Enterprise in Coral Gables?
Florida's toll roads are almost entirely cashless, and this applies to all routes you may use around Coral Gables, including the Florida Turnpike and I-95 Express lanes near Miami. Your Enterprise rental vehicle will include an electronic toll device or a plate-based billing system.
At the Enterprise Coral Gables counter, you will typically have two options:
- Unlimited toll package: approximately US$4.95 per day via Enterprise's TollPass program, covering all tolls during your rental.
- Pay per use: if you decline the package and still drive a toll road, Enterprise charges the toll amount plus administrative fees to your credit card, sometimes days or weeks after the rental ends.
If you plan to use your own visitor toll pass (such as Florida's SunPass), inform the Enterprise agent at the Coral Gables counter so they can deactivate the vehicle's default device and prevent duplicate charges.
Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route. Coral Gables itself has no congestion charges or emissions zones.
Can I get a cashback on tolls paid during my Enterprise rental in Coral Gables?
Yes, you can get cashback on tolls paid during your Enterprise rental in Coral Gables through the Tolls Cashback benefit included in all Hola Car Rentals bookings.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).
To claim after returning your Enterprise vehicle in Coral Gables:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing charges paid.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
Is there a young driver surcharge at the Enterprise Coral Gables location?
Yes, Enterprise charges a young driver surcharge at the Coral Gables location for renters between the ages of 21 and 24. The surcharge is US$25 per day and is paid at the counter in addition to your prepaid rate.
Drivers in this age group are also restricted to specific vehicle classes at the Coral Gables Enterprise branch. Eligible categories include Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small, or Standard SUVs seating up to 5 passengers. Premium, luxury, and larger vehicle classes are not available to under-25 renters.
Drivers must be at least 21 years old to rent from Enterprise in Coral Gables. There is no surcharge for renters aged 25 and over.
If you are between 21 and 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver, which is available on select Avis and Budget rates but does not apply to Enterprise bookings.
How do I add an additional driver to my Enterprise rental in Coral Gables?
Yes, you can add an additional driver to your Enterprise rental in Coral Gables, but the process must be completed at the counter during pickup.
The additional driver must be physically present at the Coral Gables Enterprise branch at 4125 Ponce De Leon Boulevard and must bring their own valid driver's license. Both the main driver and the additional driver must sign the rental agreement.
Regarding fees at Enterprise Coral Gables:
- A spouse or domestic partner who meets the same age and license requirements may be added at no extra charge.
- Any other additional driver is subject to a fee of US$15 per day at the Enterprise Coral Gables counter.
Check your booking confirmation before arriving. If your Hola Car Rentals rate includes a free additional driver, this will be stated explicitly on the confirmation. Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage. Anyone not named on the contract should not drive the vehicle.
What is the fuel policy for Enterprise rentals in Coral Gables?
Enterprise applies a Full-to-Full fuel policy at the Coral Gables location. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Coral Gables Enterprise rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
- Refuel within approximately 10 miles of the return location on Ponce De Leon Boulevard before dropping off the car.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Enterprise may charge a fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a service fee. For after-hours drops, note that after-hours returns are not available at the Coral Gables Enterprise branch, so you must return during operating hours.
What insurance coverage is included in an Enterprise rental in Coral Gables?
At the Enterprise Coral Gables location, the standard booking includes a Collision Damage Waiver (CDW) with a zero excess, meaning your financial liability for damage to the rental vehicle is reduced to US$0 in covered incidents. Third-Party Liability Insurance Excess is also US$0 at this location.
Enterprise at Coral Gables also offers Supplemental Liability Protection (SLP) as an optional add-on at approximately US$16.09 per day, providing up to US$300,000 in combined single-limit liability coverage for injury or property damage you may cause to third parties.
Key points to understand about your coverage:
- CDW covers damage to the rental car but does not cover third-party injuries or property damage to others.
- SLP or a similar liability product covers third parties but does not cover the rental vehicle itself.
- Tires, undercarriage, roof, and keys are commonly excluded from CDW unless specifically stated in the agreement.
- Only drivers named on the Enterprise rental agreement are covered.
Always review the rental agreement at the Coral Gables counter to confirm the exact terms before driving away.
What travel assistance is included with my Enterprise booking in Coral Gables?
Most Hola Car Rentals bookings, including Enterprise rentals in Coral Gables, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Miami area or on Florida highways.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Check your booking confirmation for the exact terms and limits that apply to your Enterprise Coral Gables reservation.
Can I pick up my Enterprise car in Coral Gables and return it at Miami Airport?
Yes, it is generally possible to pick up from the Enterprise Coral Gables branch and return to a different location such as Miami International Airport (MIA), but a one-way or drop-off fee may apply depending on the route and vehicle class.
When booking, the Hola Car Rentals checkout will display any applicable drop-off fee under the section labeled "To pay at destination." If no fee appears, the route does not carry a one-way surcharge. The fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.
A few things to keep in mind for this type of rental:
- The Enterprise Coral Gables location at 4125 Ponce De Leon Boulevard and the MIA rental car center are separate facilities with different operating hours.
- Confirm the return location address and hours with Enterprise at the time of pickup.
- Changing your return location after booking may reprice the rental and alter the drop-off fee.
Always verify the drop-off terms on your booking confirmation before departing the Coral Gables counter.
What driving quirks should I know before picking up my Enterprise car in Coral Gables?
Coral Gables has several road features that can surprise drivers unfamiliar with the area, and it is worth reviewing these before leaving the Enterprise branch on Ponce De Leon Boulevard.
- Traffic circles and roundabouts: Coral Gables has 71 traffic circles plus additional roundabouts throughout the city. Vehicles already in the circle have priority; yield before entering.
- Diagonal streets: Major arteries such as US 1 (South Dixie Highway) run at a diagonal rather than on a standard grid, creating unusual intersection angles at roads like Coral Way and Southwest 42nd Avenue.
- Traffic calming measures: Residential streets use chicanes, raised intersections, median islands, and road diets. These are more common here than in most US suburbs and are designed to slow traffic.
- One-way conversions: Some diagonal streets have been made one-way, which can be disorienting if you are navigating without GPS.
- Active construction: Streetscape projects on Biltmore Way, Miracle Mile, and Granada Boulevard are ongoing through 2027, with temporary lane reductions and detours in effect.
Using GPS navigation is strongly recommended when driving your Enterprise rental around Coral Gables, especially near the city center.
What credit card and deposit do I need for Enterprise in Coral Gables?
Yes, a major credit card is required to rent from Enterprise in Coral Gables. Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit hold.
The credit card must meet these requirements:
- It must be a major credit card (Visa or Mastercard are accepted at the Coral Gables Enterprise branch).
- The card must be in the main driver's name, with the driver's name physically printed on the card.
- You must present the physical card at the counter. Digital wallets and virtual card numbers are not accepted.
- The card must have sufficient available credit to cover the deposit hold.
At the Coral Gables Enterprise location, the deposit hold is approximately US$300 for standard vehicles and US$850 for luxury or performance vehicles. This is a temporary authorization, not a charge, and is released after you return the car. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.
Even if you prepaid your booking through Hola Car Rentals, you must still present a physical credit card at the Enterprise Coral Gables counter for the deposit hold.
Are there extra rental taxes or fees I should expect at Enterprise in Coral Gables versus the airport?
Yes, the fees at the Enterprise Coral Gables city branch differ from those at Miami International Airport (MIA), and renting off-airport is generally less expensive in terms of surcharges.
At MIA, rental cars are subject to additional charges that do not apply at the Coral Gables Enterprise location, including:
- Airport Concession Recovery Fee (ACRF): typically several percentage points of the rental rate.
- Customer Facility Charge (CFC): approximately US$4.50 per day.
- Miami-Dade airport rental taxes: approximately 6 to 7% on top of the base rate.
At the off-airport Enterprise Coral Gables branch on Ponce De Leon Boulevard, these airport-specific fees do not apply, which can result in savings of roughly 15 to 25% compared to an equivalent MIA rental.
Both locations are subject to Florida state sales tax (7%) and standard vehicle rental surtaxes. There are no Coral Gables-specific city taxes or tourism surcharges beyond the standard Florida and Miami-Dade rates.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Enterprise counter in Coral Gables.
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