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Frequently Asked Questions
What does my SUV hire in the United States through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in the United States.
Will I face unexpected charges when I hire an SUV in the United States through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What size SUV can I hire in the United Kingdom?
Yes, the United Kingdom offers one of the widest selections of hire SUV categories available anywhere, ranging from compact models to full-size and premium options.
- Compact SUV: models such as Nissan Qashqai, Hyundai Kona, or Kia Niro EV, ideal for city driving and smaller groups
- Standard or mid-size SUV: Ford Kuga, Kia Sportage, Mitsubishi Outlander, or Toyota RAV4, suited for families and road trips
- Full-size SUV: Land Rover Discovery, Ford Expedition, Nissan Armada, or Volkswagen Atlas, offering maximum passenger and cargo space
- Premium SUV: Range Rover Sport, Jeep Grand Wagoneer L, or Ford Expedition Max for a luxury experience
Keep in mind that the specific model is never guaranteed. Your booking confirmation will show the SUV category reserved, and the partner brand will assign a vehicle of that class or similar on the day of pickup. If you need AWD capability or a hybrid SUV for your United Kingdom trip, check the vehicle details before booking, as availability varies by location.
What documents do I need to pick up an SUV hire in the United Kingdom?
To collect your SUV hire in the United Kingdom, you must present the following documents at the counter:
- A valid, unexpired physical driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driving licence is not in English or does not use a Roman (Latin) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit alongside your original licence. The IDP is a translation only and is not valid without the original licence.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the rental counter. Debit and prepaid cards are not accepted for the security deposit on your United Kingdom SUV hire.
How do tolls work when hiring an SUV in the United Kingdom?
Toll roads across the United Kingdom are almost entirely cashless, meaning your SUV hire will pass through electronic gantries that photograph the licence plate or read a transponder. There are no cash booths on most major toll roads.
The main toll systems you may encounter during your United Kingdom SUV hire include:
- UK Toll: covers various motorways and bridges across England, Scotland, and Wales, often using the Dart Charge or M6 Toll systems
At pickup, you can enrol in the rental company's toll programme, which typically costs between GBP 3.95 and GBP 9.99 per day used, plus the actual toll amounts. Some companies offer an unlimited daily package at around GBP 11 to GBP 25 per day. If you do not enrol, the rental company will bill tolls plus an administrative processing fee of approximately GBP 4.95 to GBP 5.35 per usage day to your credit card after the hire ends.
Toll charges can appear on your card days or even weeks after you return the SUV, as toll agencies process invoices in batches.
Can I get cashback on tolls paid during my SUV hire in the United Kingdom?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your United Kingdom SUV hire.
Given how widespread cashless toll roads are across the United Kingdom, most SUV renters will encounter at least some toll charges during their trip. This benefit helps offset those costs.
To claim your cashback after returning the SUV:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or itemised invoice showing the charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is GBP 600, the cap is GBP 30. If you paid GBP 22 in tolls, you receive GBP 22 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for an SUV hire in the United Kingdom?
When you pick up your SUV hire in the United Kingdom, the rental partner will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.
For standard SUV hires in the United Kingdom, the typical hold is approximately GBP 300 to GBP 400. However, the exact amount can be higher for full-size or premium SUV categories, airport locations, or during peak seasons. The final amount is set by the rental desk at pickup.
Important requirements for the deposit on your United Kingdom SUV hire:
- The card must be a major credit card, not a debit or prepaid card
- The driver’s name must be printed on the physical card
- The card must be in the main driver’s name
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the SUV, the hold is released, but your bank controls when it appears back on your available credit. This can take up to 15 business days. Bringing a backup credit card is strongly recommended in case your primary card is declined.
Are there age restrictions for hiring an SUV in the United Kingdom?
Yes, age restrictions apply to SUV hires in the United Kingdom, and they are stricter for larger vehicle categories.
The standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire in most areas but will pay a daily young-driver surcharge, and most SUV categories are restricted to drivers 25 and older. The vehicle classes typically available to under-25 drivers are limited to economy, compact, and intermediate SUV options.
Two regional exceptions apply:
- Scotland: rental companies must rent to licensed drivers aged 18 and older, though a young-driver surcharge still applies
- Wales: similar rules apply, requiring hires to drivers 18 and older with a surcharge
For Avis and Budget specifically, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 from Latin America and the Caribbean may qualify for a young-driver fee waiver on eligible Hola Car Rentals rates with Avis or Budget, but only for specific SUV categories such as compact SUV or medium SUV, and only when the waiver is shown on the booking confirmation.
Always check your confirmation for the exact surcharge amount and eligible SUV classes at your United Kingdom pickup location.
What taxes and fees are added to an SUV hire at airports in the United Kingdom?
When hiring an SUV at an airport in the United Kingdom, the base rate shown during booking is typically not the final amount. Several mandatory fees and taxes are added, which can increase the total by 20% to 40% depending on the location.
Common fees added to airport SUV hires in the United Kingdom include:
- Airport concession recovery fee: typically 8% to 12% of the base rate, charged by the airport authority
- Passenger service charge: approximately GBP 4.50 to GBP 5.75 per hire day, covering the hire car centre facility
- Regional and city taxes: vary by location, often 10% to 15%
- Tourism surcharges: 1% to 5% in some tourist-heavy areas
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter under the total to pay at destination section. If your confirmation shows taxes and fees as included, you should not be billed again for those items at pickup. Off-airport SUV hire locations in the United Kingdom typically carry lower fees since airport concession charges do not apply, which can result in savings of 20% to 30% compared to airport locations.
How does the fuel policy work for an SUV hire in the United Kingdom?
The standard fuel policy for an SUV hire in the United Kingdom is Full to Full. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow during your United Kingdom SUV hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Use the correct fuel type, as wrong-fuel incidents are not covered and may generate charges
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep the final fuel receipt showing the date, time, and station address
If you return the SUV below the recorded starting level, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Fuel prices in the United Kingdom averaged around GBP 1.45 per litre in early 2026, though rates vary by region and season. Refuelling near the return location yourself is always the most cost-effective option.
Does Travel Assistance cover me during an SUV hire in the United Kingdom?
Travel Assistance provided through Terrawind Global Protection is included with most bookings, but it does not apply to residents of the United Kingdom or Ireland. If you are hiring an SUV in the United Kingdom as a visitor from another country, this benefit is available to you.
Coverage included for eligible renters during a United Kingdom SUV hire:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage does not include damage to the hire vehicle itself, which is handled by Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), or third-party liability to others, which requires Liability Insurance Supplement (LIS) or Supplementary Liability Insurance (SLI).
If you need assistance during your United Kingdom SUV hire, contact the provider 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation. Full terms and conditions are available at twglobalprotection.com.
Can I add an additional driver to my SUV hire in the United Kingdom?
Yes, you can add an additional driver to your SUV hire in the United Kingdom, either at the time of booking or at the pickup counter.
The additional driver must be physically present at the counter with a valid driver’s licence to be added to the hire agreement. You cannot add a driver remotely by phone or online after booking.
Fees for adding a driver to your United Kingdom SUV hire vary by partner:
- Avis, Budget, and Payless: GBP 10 per hire day plus taxes, capped at GBP 65 plus taxes. Additional drivers must be at least 25 years old
- Hertz, Thrifty, and Dollar: GBP 13.50 per hire day plus taxes, capped at GBP 189 plus taxes
- Alamo, National, and Enterprise: GBP 15 per day plus taxes
If your booking confirmation shows additional driver as included, no fee applies for the first extra driver. Only drivers listed on the hire agreement are covered by the SUV’s insurance protections. If someone not on the contract drives the vehicle and an incident occurs, coverage may be void and you could be personally liable for all damage.
Is there a one-way fee for dropping off an SUV at a different location in the United Kingdom?
Yes, a one-way drop-off fee often applies when you return your SUV hire to a different location than where you picked it up in the United Kingdom.
Whether the fee applies and how much it costs depends on the specific route, the hire partner, the SUV category, and the season. Common patterns for United Kingdom SUV hires include:
- Same city, airport to downtown or vice versa: often no drop-off fee
- City to city within the same region: a drop-off fee usually applies and varies by distance and SUV class
- Cross-region routes: fees are typically higher, and some routes may not be permitted at all
- Large or premium SUVs: repositioning costs are higher, so fees tend to be greater than for smaller categories
The drop-off fee is always shown during the booking process under the to pay at destination section on the rate details page. It cannot be prepaid and is paid directly at the pickup counter. If no fee appears during booking, your route does not carry a one-way charge. Always review your booking confirmation to confirm what is due locally before collecting your United Kingdom SUV hire.
What insurance options should I consider for an SUV hire in the United Kingdom?
When hiring an SUV in the United Kingdom, two main types of cover are worth considering: protection for the hire vehicle itself and protection for third parties.
Coverage for the hire SUV:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. It does not cover tyres, undercarriage, or roof damage unless specifically included
Coverage for third parties:
- Liability Insurance (LIS), Additional Liability Insurance (ALI), or Supplementary Liability Insurance (SLI) covers bodily injury and property damage you may cause to others while driving the SUV. Not all regions in the United Kingdom require hire companies to include minimum liability, so coverage levels vary. Hola Car Rentals strongly recommends adding a Liability Insurance Supplementary up to GBP 300,000 to your United Kingdom SUV hire
Neither CDW nor LDW covers third-party liability, and LIS does not cover damage to the hire vehicle. They serve different purposes and are typically used together. Only drivers listed on the hire agreement are covered. If an unlisted driver operates the vehicle and an incident occurs, both coverages may be void.
Can I drive my United Kingdom SUV hire across regions?
Yes, driving your SUV hire across regions within the United Kingdom is generally permitted and is one of the most common uses for an SUV hire in the country.
The United Kingdom has no internal border controls between regions, and standard hire agreements from partners such as Avis, Hertz, Alamo, Enterprise, Budget, and others allow inter-regional travel. However, there are a few important points to confirm before your trip:
- Review your hire agreement for any territory restrictions, as some specific routes or remote areas may be excluded
- Cross-border travel outside the United Kingdom, such as into Ireland, requires explicit written authorisation from the hire partner and is not automatically permitted
- One-way hires that involve picking up in one region and dropping off in another may carry a drop-off fee, which will be shown on your booking confirmation under the to pay at destination section
- If you hired in London at age 18 under that region’s exception, the age rule is determined at pickup and does not change as you drive to other regions, but always verify cross-region terms on your agreement
For any SUV hire in the United Kingdom that involves unusual routes or extended multi-region travel, confirm the permitted territory with the hire partner at the counter before departing.
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