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Frequently Asked Questions
What does my SUV hire in Miami through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami.
Will I face unexpected charges when I hire an SUV in Miami through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my SUV hire at Miami International Airport?
Yes, picking up your SUV hire at Miami International Airport (MIA) is straightforward once you know the process.
All hire brands operate from the Rental Car Centre (RCC), a consolidated facility separate from the terminals. Here is how to get there:
- After baggage claim, take the lift or escalator to Level 3 of your terminal.
- Follow the purple and magenta signs for "MIA Mover / Rental Car Centre" and use the moving walkways towards the MIA Mover station, located between the Dolphin and Flamingo garages.
- Board the MIA Mover train, which is free and runs frequently. The journey takes about 4 minutes.
- At the RCC, go to the upper levels to find your hire brand's counter, then follow brand signage down to the SUV pickup lane.
Total time from baggage claim to the counter is typically 10 to 15 minutes. The RCC is open 24 hours, though some counters have limited overnight hours (roughly 11 p.m. to 5 a.m.). Check your specific brand's hours in advance. Bring your physical credit card, driving licence, and booking confirmation to the Miami counter.
Are there toll roads I should know about when hiring an SUV in Miami?
Yes, toll roads are very common around Miami, and almost all of them are fully cashless, so your SUV hire will encounter electronic tolls on many major routes.
Common toll roads near Miami include the Florida Turnpike and the I-95 Express lanes, among others. Estimated daily toll costs for an SUV hire in Miami range from approximately US$5 to US$20, depending on your route and how frequently you use toll roads.
Florida uses two main electronic toll systems: SunPass and E-PASS. Hire vehicles come equipped with a transponder or a plate-based billing system, so your SUV will be detected automatically at cashless gantries.
At the Miami pickup counter you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire period.
- Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the hire ends.
If you prefer to use your own visitor toll pass, inform the counter agent so they can deactivate the vehicle's default device and avoid duplicate charges. Note that toll charges sometimes appear on your card days or weeks after returning your Miami SUV, as toll agencies process invoices in batches.
What documents do I need to pick up an SUV hire in Miami?
To pick up your SUV hire in Miami, you must bring a specific set of physical documents. Digital copies are not accepted at the counter.
- Valid driving licence (original, physical, unexpired) in the main driver's name.
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
- A physical, major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the deposit.
- Passport or valid government photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).
For your Miami SUV hire, make sure the name on your credit card matches your driving licence exactly. A mismatch can cause delays or denial at the counter. It is also a good idea to bring a backup credit card in case your primary card is declined during the security authorisation.
Can I get toll cashback when hiring an SUV in Miami?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Miami SUV hire.
Given that Miami has numerous cashless toll roads, including the Florida Turnpike and I-95 Express lanes, this benefit can meaningfully offset your toll costs. Here is how it works:
- You pay tolls normally during your hire, either through the hire company's toll programme or your own visitor pass.
- After returning your SUV, email [email protected] within 30 days with your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid.
- The refund is the lesser of your actual tolls paid or 5% of your booking total. For example, if your Miami SUV booking totalled US$600, the cap is US$30.
- Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.
Late submissions received after 30 days are not accepted. Keep all toll receipts and your final hire invoice from your Miami trip to support your claim.
How much is the security deposit for an SUV hire in Miami?
For an SUV hire in Miami, the security deposit is a temporary authorisation hold placed on your credit card at pickup, not an actual charge. Typical holds in the United States range from approximately US$300 to US$400 for standard vehicles, and the amount can be higher for larger or premium SUV classes.
A few important things to know before arriving at your Miami counter:
- The hold reduces your available credit until your bank releases it after the hire ends. Banks can take up to 15 business days to post the release.
- Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
- Bring a backup credit card in case your primary card is declined.
- Notify your bank of your travel plans to prevent fraud blocks on the in-person authorisation.
The exact hold amount for your Miami SUV hire is set by the hire partner’s desk and may vary by brand, location, season, and vehicle class. The figures above are estimates only. Confirm the exact amount with the counter agent before signing.
What is the minimum age to hire an SUV in Miami?
The minimum age to hire an SUV in Miami without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire in Miami but will be subject to a daily underage fee, and most SUV classes are restricted to drivers aged 25 and older.
Here is a breakdown of how age rules apply to SUV hires in Miami:
- Drivers 25 and older: no surcharge, full access to available SUV classes.
- Drivers 21 to 24: a daily young-driver surcharge applies. Most full-size, premium, and large SUV categories are restricted. Compact SUV and intermediate SUV classes are typically the only SUV options available.
- Drivers under 21: generally not permitted to hire in Miami.
If you are 21 to 24 years old and from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee for eligible compact or medium SUV categories. Check your booking confirmation to see if this waiver is shown.
Regardless of age, all drivers must present a valid licence and a physical major credit card for the deposit at the Miami counter.
What fuel policy applies to SUV hires in Miami?
SUV hires in Miami follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your Miami hire:
- At pickup: check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- During the hire: use the correct fuel type for your SUV. Wrong-fuel incidents are not covered and may generate significant charges.
- Before return: refuel within approximately 10 miles or 15 km of the Miami return location so the gauge does not drop below full before you arrive. Keep the receipt showing the date, time, and station address.
If you return your Miami SUV with less than a full tank, you may be charged for the fuel shortfall at the hire partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Taking a photo of the full gauge at the station near the Miami airport is a simple way to protect yourself in case of any dispute.
Does my SUV hire in Miami include insurance cover?
Coverage included with your Miami SUV hire depends on the rate plan you selected at booking. It is important to understand what each type of cover does and does not protect.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Miami SUV. In Florida, not all hire locations are required to include state-minimum liability by law, so it is strongly recommended to add supplementary liability cover to your booking.
Neither CDW/LDW nor LIS/ALI/SLI covers:
- Your personal injuries (that requires Personal Accident Insurance).
- Your personal belongings.
- Damage from prohibited use such as off-road driving, drink-driving, or unauthorised drivers.
Always verify what is listed on your hire agreement at the Miami counter before signing, and add all drivers to the contract so cover applies to everyone who will drive the SUV.
Is travel assistance included with my SUV hire in Miami?
Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if something unexpected happens during your Miami SUV hire, such as a medical emergency on the Florida Turnpike or a situation requiring legal assistance after an accident.
Core benefits typically include:
- Travel and medical cover for up to 5 passengers.
- Legal assistance in case of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It is designed for travellers renting an SUV in Miami who are visiting from outside North America. It also does not cover damage to the hire SUV itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I add an additional driver to my SUV hire in Miami?
Yes, you can add an additional driver to your SUV hire in Miami, either at no cost if your rate includes it or for a daily fee paid at the counter.
Daily fees when not included vary by brand:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65.
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189.
- Alamo, National, and Enterprise: US$15 per day.
Check your booking confirmation for the line "Additional driver free of charge" to see if the fee is already included in your Miami SUV rate.
Requirements for adding a driver in Miami:
- The additional driver must be present at the Miami pickup counter with a valid driving licence.
- They must meet the minimum age requirement. For Avis, Budget, and Payless, additional drivers must be at least 25 years old.
- Both the main driver and the additional driver must sign the hire agreement.
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives your Miami SUV who is not named on the contract, cover may be void.
Can I hire an SUV in Miami and return it in a different city?
Yes, one-way SUV hires from Miami to another city are possible, but a drop-off fee may apply depending on your route.
How the fee works for Miami SUV hires:
- Same-city returns (for example, Miami airport to Miami centre) often have no drop-off fee.
- Short-distance routes, such as Miami (MIA) to Orlando (MCO), may also have no drop-off fee due to the relatively short distance.
- Longer routes between different regions or states typically carry a drop-off fee that varies by distance, vehicle class, and hire partner.
- Large SUV classes can carry higher repositioning fees than smaller vehicle categories.
The drop-off fee for your Miami SUV hire will be shown on the rate details page during booking, listed under the "To pay at destination" section. It cannot be prepaid and is paid at the pickup. If no fee appears during booking, no drop-off fee applies to your specific route.
Cross-border one-way hires (for example, Miami to a location outside the United Kingdom) are often restricted or require special authorisation. Always confirm cross-border rules with the hire partner before booking your Miami SUV.
Can I opt out of the toll programme when hiring an SUV in Miami?
Yes, you can opt out of the hire company's toll programme when picking up your SUV in Miami, but you should understand how billing works if you do.
If you opt out and still drive on Miami's cashless toll roads, the Florida SunPass or E-PASS system will photograph your SUV's licence plate and bill the hire company as the registered owner. The hire company then passes those toll charges to you, along with administrative or processing fees per toll or per day. These charges can appear on your credit card days or even weeks after you return the SUV.
Your alternatives when opting out:
- Pay at cash toll booths where available, though most Miami-area expressways are now fully cashless.
- Purchase a Florida visitor toll pass before or at the start of your hire. If you do this, inform the Miami counter agent so they can deactivate the vehicle's built-in toll device and prevent duplicate charges.
If you prefer simplicity, the unlimited toll package offered at the Miami counter (approximately US$11 to US$15 per day) covers all tolls for the hire period and avoids post-hire billing surprises. Compare that cost against your estimated daily toll exposure of US$5 to US$20 for a Miami SUV trip to decide what makes sense for your itinerary.
What pick-up and drop-off hours apply to SUV hires at Miami airport?
The Rental Car Centre (RCC) at Miami International Airport is open 24 hours, but individual hire brand counters may have limited overnight hours, typically from around 11 p.m. to 5 a.m. If you are picking up or returning your Miami SUV late at night, check your specific brand's counter hours in advance.
Key things to know about timing for your Miami SUV hire:
- The MIA Mover train that connects the terminals to the RCC runs frequently throughout the day. On rare occasions it may be temporarily closed overnight for maintenance, in which case the airport provides alternative transport and posts service advisories.
- Hire companies will generally hold your SUV reservation for up to 24 hours after the scheduled pickup time, including in cases of flight delays.
- If your delay exceeds 24 hours, contact support as soon as possible, as changes are not guaranteed.
- The standard grace period on return is approximately 30 minutes. Returning your Miami SUV after the grace period may result in charges for extra hours or days, plus a late fee.
Always confirm counter hours for your hire brand at Miami airport before your travel date, especially if you have an early morning arrival or a late-night return.
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