VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Orlando include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Orlando.
Will I face unexpected charges at the Dollar counter in Orlando when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Orlando International Airport (MCO)?
The Dollar counter at Orlando International Airport (MCO) is located on-airport, so no shuttle is needed to reach it from the terminal.
- Terminals A and B: follow Ground Transportation signs to Level 1, where hire car counters are located. After completing paperwork, walk to the adjacent garage to collect your vehicle.
- Terminal C: counters are on Level 4. After check-in, walk to Garage C and locate the Dollar bay.
From baggage claim to the Dollar counter in Orlando takes roughly 5 to 10 minutes on foot, and then another 2 to 5 minutes to reach the vehicle bay. Elevators and escalators are available throughout the terminals. If you cannot locate the counter, look for the Dollar logo on your booking confirmation and ask airport staff for directions.
Do toll roads in Orlando affect my Dollar hire?
Yes, toll roads in Orlando will affect your Dollar hire, as the area has an extensive cashless toll network that rental vehicles are automatically equipped to use.
Common toll roads around Orlando include SR-528, SR-417, and SR-408. Estimated toll costs in the Orlando area run approximately US$5 to US$15 per day depending on your route.
At the Dollar counter in Orlando you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per day, covering all tolls during your hire period. Dollar and Thrifty charge around US$13.99 per day or US$69.95 per week for this service.
- Pay per use: the actual toll amount plus daily or administrative processing fees billed to your credit card, sometimes weeks after the hire ends.
All hire vehicles include an electronic toll device or plate-based billing system. If you prefer to use your own visitor toll pass, inform the Dollar agent at pickup in Orlando so they can deactivate the vehicle's default device and prevent duplicate charges.
What documents do I need to pick up a Dollar hire car in Orlando?
To pick up a Dollar hire car in Orlando, you must present the following physical documents at the counter:
- A valid, unexpired driver’s licence in the main driver’s name (original, not a digital copy).
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Dollar locations in Orlando.
All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Dollar counter in Orlando.
Does Hola Car Rentals offer toll cashback for Dollar hires in Orlando?
Yes, all Hola Car Rentals bookings, including Dollar hires in Orlando, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Orlando has a dense cashless toll network covering roads such as SR-528, SR-417, and SR-408, so toll costs can add up quickly. This benefit helps offset those expenses.
To claim your cashback after returning your Dollar hire in Orlando:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback, followed by your reservation number.
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid.
Example: if your booking total is US$400, the maximum cashback is US$20. If you paid US$12 in tolls, you receive US$12 back. If you paid US$30, you receive US$20 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is a credit card required to pick up a Dollar hire in Orlando?
Yes, a physical major credit card in the main driver’s name is required to pick up a Dollar hire in Orlando. The card must have the driver’s name printed on it and must be presented in person at the counter.
At pickup, Dollar in Orlando will place a temporary authorisation hold on your card. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the vehicle class and location.
- Debit cards and prepaid cards are not accepted for the authorisation hold.
- Virtual or single-use card numbers are not accepted.
- Someone else’s card cannot be used, even if they are present.
Even if you prepaid your booking in full, you must still present a physical credit card at the Dollar counter in Orlando for the hold. The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release. Bringing a backup credit card in your name is recommended in case your primary card is declined.
Are there extra airport fees when renting from Dollar at Orlando MCO?
Yes, renting from Dollar at Orlando International Airport (MCO) involves additional fees and surcharges on top of the base hire rate. These are standard charges applied to all airport hires in Orlando and are not specific to Dollar alone.
Common fees you may see at the Dollar counter in Orlando include:
- Airport concession recovery fee: typically 8 to 12% of the base rate.
- Customer facility charge: approximately US$4.50 to US$7 per day.
- Orange County tourist development tax: 6%.
- Discretionary sales surtax: 0.5 to 1%.
Combined, these surcharges can add 20 to 30% to your base hire cost at MCO. Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are due at the Dollar counter in Orlando at pickup. Review the confirmation carefully so there are no surprises.
Can drivers under 25 hire from Dollar in Orlando?
Yes, drivers under 25 can hire from Dollar in Orlando, but a young-driver surcharge applies and certain vehicle classes are restricted.
In the United States, the standard minimum age to hire without a surcharge is 25. Dollar locations in Orlando charge a daily young-driver fee for drivers under 25. Research indicates Dollar in Orlando may apply this surcharge to drivers under 30 at some locations, so confirm the exact threshold at your pickup counter.
- Drivers aged 21 to 24 are generally eligible but will pay a daily underage fee.
- Vehicle classes such as full-size, SUVs, minivans, convertibles, luxury, and premium categories are typically restricted to drivers aged 25 and older.
- Economy, compact, and intermediate vehicles are usually available to younger renters.
A valid driver’s licence and a major credit card in the main driver’s name are still required regardless of age. If you are from Latin America or the Caribbean and booking through Hola Car Rentals with Avis or Budget, a young-driver fee waiver may be available, but this exception does not apply to Dollar hires in Orlando.
How does the fuel policy work for Dollar hires in Orlando?
Dollar hires in Orlando follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for your Dollar hire in Orlando:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Refuel within approximately 10 miles of the return location before dropping off the car.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Dollar vehicle in Orlando with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Some Dollar counter locations in Orlando may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.
What travel assistance is included with a Dollar hire in Orlando?
Most Hola Car Rentals bookings, including Dollar hires in Orlando, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving around Orlando or on Florida's highways.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Dollar hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Pre-existing medical conditions are excluded. Always review your booking confirmation for the exact terms that apply to your Orlando hire.
Can I add an additional driver to my Dollar hire in Orlando?
Yes, you can add an additional driver to your Dollar hire in Orlando, either as part of your rate or by paying a fee at the counter.
For Dollar hires in Orlando, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, when not included in your rate. Check your Hola Car Rentals confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding a driver at the Dollar counter in Orlando:
- The additional driver must be present at pickup and show a valid, unexpired driver’s licence.
- If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the hire agreement.
- The additional driver must meet the minimum age requirements; a young-driver surcharge may apply if they are under 25.
Only drivers listed on the Dollar hire agreement in Orlando are covered by the vehicle's protections such as CDW/LDW and liability coverage. Never allow an unlisted person to drive the vehicle.
Can I pick up a Dollar hire in Orlando and return it in a different city?
Yes, one-way hires are possible with Dollar in Orlando, but a drop-off fee may apply depending on your return location.
The drop-off fee is route-specific and varies based on the cities involved, the vehicle class, and the season. During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Orlando Dollar hire will be shown on the rate details page under the section labelled as amounts due at the destination. It is not included in the prepaid rate and cannot be prepaid.
- Same-city returns (for example, MCO airport to a downtown Orlando Dollar location) often carry no drop-off fee.
- Returns to a different Florida city or another state typically incur a fee.
- Cross-border one-way hires (for example, returning outside the United States) may be restricted or carry significantly higher fees.
If you need to change your return location after booking your Dollar hire in Orlando, contact support as soon as possible, since route changes can reprice the hire and recalculate the drop-off fee.
What insurance options are available for a Dollar hire in Orlando?
Several insurance and protection options are available for your Dollar hire in Orlando, and it is important to understand what each one covers before you reach the counter.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Orlando. Florida does not universally mandate that hire companies include state-minimum liability, so Hola Car Rentals strongly recommends adding this coverage to your Dollar booking.
- Personal Accident Insurance (PAI): covers your own injuries and those of passengers.
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.
CDW/LDW and LIS/ALI/SLI are separate protections. Pairing both gives you the most complete coverage for your Dollar hire in Orlando. Review your Hola Car Rentals confirmation to see which protections are already included in your rate before accepting anything at the Dollar counter.
What are the driving rules in Orlando that Dollar renters should know?
Orlando has several road features that can catch first-time drivers off guard, and being aware of them before picking up your Dollar hire will make navigation much smoother.
- Cashless toll roads: nearly all expressways in Orlando are cashless. Roads such as SR-528, SR-417, and SR-408 use electronic gantries that read your Dollar vehicle's transponder or photograph the licence plate. There are almost no cash toll booths.
- Diverging diamond interchanges: Orlando has introduced these unfamiliar interchange layouts at several locations, including near Restaurant Row. Traffic crosses to the opposite side of the road briefly, which can be disorienting for drivers not used to them.
- Elevated roundabouts: new roundabout-style interchanges near Epic Universe are part of ongoing road investment projects through 2029.
- I-4 construction: the I-4 corridor is undergoing major reconstruction, including new flex lanes and changing signage. Allow extra time and follow GPS guidance carefully.
- Downtown one-way streets: central Orlando has multiple one-way streets including North Orange Avenue and North Magnolia Avenue. Plan your route in advance when returning your Dollar vehicle to a downtown location.
Florida drives on the right side of the road, the same as the rest of the United States. Speed limits are posted in miles per hour. There are no congestion charges or emissions zones in Orlando.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe