VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Melbourne Orlando Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating at Melbourne Orlando Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Melbourne Orlando Airport.
Will I face unexpected charges at the counter when I hire a car at Melbourne Orlando Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Melbourne Orlando Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Melbourne Orlando Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the hire car counters located at Melbourne Orlando Airport?
The hire car counters at Melbourne Orlando Airport are located directly inside the terminal, in the baggage claim area on the first floor at 1 Air Terminal Pkwy, Melbourne, FL 32901. No shuttle, people mover, or separate hire car centre is required.
Brands operating at Melbourne Orlando Airport include Enterprise, Avis, Budget, Hertz, Alamo, and National. After clearing immigration and customs, simply follow the airport signs for "Hire Cars" or "Ground Transportation" from the arrivals area. The counters are a short walk across from or within the baggage claim hall.
Once you complete counter check-in, the hire lot is directly outside the baggage claim area, a brief outdoor walk away. At the exit gate, staff may verify your documents before you drive out.
What documents do I need to pick up a hire car at Melbourne Orlando Airport?
To pick up a hire car at Melbourne Orlando Airport, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A passport and any required entry visas
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the excess authorisation hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
If your driver’s licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Melbourne Orlando Airport hire counters.
What are the hire counter hours at Melbourne Orlando Airport?
Hire car counters at Melbourne Orlando Airport generally operate daily, though hours vary by brand. Typical operating windows are:
- Enterprise: until 11:59 PM
- Avis and Budget: until 12:00 AM
- Hertz: until approximately 11:00 PM
No after-hours pickup is available at Melbourne Orlando Airport. If your flight arrives outside these hours, you will need to arrange alternative transport or plan for a next-day pickup. Some brands do offer a key drop box for after-hours vehicle returns, so you can park in the hire lot, note the mileage and fuel level, and deposit the keys in the designated box.
Counter hours can change on public holidays, so always confirm the hours shown on your booking confirmation before travel. If your flight is delayed by less than 24 hours, hire companies will generally hold your reservation. Delays beyond 24 hours require you to contact support as soon as possible.
How do tolls work when renting a car at Melbourne Orlando Airport?
Florida's toll roads are almost entirely cashless, and this applies to routes you are likely to use after leaving Melbourne Orlando Airport, including access to Florida's Turnpike. There are no cash toll plazas on these expressways, so you must use an electronic toll programme or accept plate-based billing.
Every hire vehicle at Melbourne Orlando Airport comes equipped with an electronic toll device or a plate-based billing system. At the counter, you will typically be offered two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire period
- Pay per use: the hire company charges you the actual toll amount plus daily or administrative processing fees after your hire ends
If you decline the toll programme but still drive through a cashless gantry near Melbourne Orlando Airport, the toll is captured via a licence plate photo and billed to the hire company, which then passes the charge to you with added fees. Some charges may appear on your card days or weeks after you return the vehicle.
You may also purchase your own Florida visitor toll pass. If you do, inform the counter agent at Melbourne Orlando Airport so they can deactivate the vehicle's built-in device and prevent duplicate charges.
How long does it take to get from the plane to the hire car at Melbourne Orlando Airport?
For arrivals from abroad at Melbourne Orlando Airport, the total time from landing to driving away is typically 45 to 90 minutes, broken down as follows:
- U.S. immigration and customs clearance: 20 to 60 minutes, depending on flight volume and queue length
- Baggage claim: included in the above window
- Walking to the hire counter in the baggage claim area: a few minutes, as counters are directly on the first floor
- Counter check-in and document processing: 10 to 20 minutes
- Walking to the hire lot outside baggage claim and completing the vehicle inspection: 5 to 10 minutes
One advantage of Melbourne Orlando Airport over larger Florida airports is that there is no shuttle, tram, or separate hire car facility to reach. The counters and lot are immediately accessible from the arrivals hall, which significantly reduces the time between landing and driving away compared to airports like MCO in Orlando.
Is there a young driver surcharge for renters under 25 at Melbourne Orlando Airport?
Yes, a young driver surcharge applies at Melbourne Orlando Airport for renters between the ages of 21 and 24. The typical fee is US$25 per day on most vehicle classes, paid at the counter.
Drivers under 25 are also restricted from renting certain vehicle categories. Classes such as full-size, SUV, luxury, premium, convertible, minivan, and van are generally reserved for renters aged 25 and older. Economy, compact, and intermediate sedans or compact SUVs are usually available to younger renters.
There is one exception worth noting: if you are a main driver aged 21 to 24 from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the underage fee. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories. Additional drivers aged 21 to 24 are not covered by this exception.
Florida does not have a state law requiring rentals to drivers under 21, so the minimum age at Melbourne Orlando Airport is 21 for most brands.
Can I get toll cashback on my hire from Melbourne Orlando Airport?
Yes, all Hola Car Rentals bookings, including those picked up at Melbourne Orlando Airport, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Given that Florida's toll roads near Melbourne Orlando Airport are fully cashless and charges can add up quickly on routes like Florida's Turnpike, this benefit can meaningfully offset your toll costs.
To claim your cashback after returning the vehicle at Melbourne Orlando Airport:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once you return the vehicle.
Do I need a credit card to pick up a hire car at Melbourne Orlando Airport?
Yes, a physical major credit card in the main driver’s name, with the driver’s name printed on the card, is required at Melbourne Orlando Airport to cover the excess authorisation hold.
At pickup, the hire counter places a temporary authorisation on your card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle. Typical holds in the United States range from US$300 to US$400 for standard vehicles, though the exact amount depends on the brand, vehicle class, and hire duration.
- Debit cards are not accepted for the excess deposit
- Prepaid or virtual cards are not accepted
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
- The card must be physically present and in the main driver’s name
Even if you prepaid your booking in full, you must still present a qualifying credit card at the Melbourne Orlando Airport counter. It is a good idea to bring a backup credit card in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorisation.
How does the fuel policy work for hires at Melbourne Orlando Airport?
Hires at Melbourne Orlando Airport follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning the car to Melbourne Orlando Airport, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt as proof in case of any dispute.
If you return the vehicle with less fuel than recorded at pickup, the hire company may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
- An additional refuelling service or handling fee
Some counters at Melbourne Orlando Airport may offer a prepaid fuel option at pickup. If you accept it, you pay for a full tank upfront and do not need to refuel before return, but any unused fuel is generally non-refundable.
Can I add an additional driver to my hire at Melbourne Orlando Airport?
Yes, you can add an additional driver to your hire at Melbourne Orlando Airport, either as part of your rate or by paying a fee at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to confirm whether this applies to your reservation.
If the additional driver is not included in your rate, the daily fees at Melbourne Orlando Airport vary by brand:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
The additional driver must be present at the Melbourne Orlando Airport counter at pickup, with a valid driver’s licence and any required International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections, so never allow an unlisted person to drive the vehicle.
Can I pick up a car at Melbourne Orlando Airport and return it in a different city?
Yes, one-way hires are available at Melbourne Orlando Airport, allowing you to return the vehicle at a different location, but a drop-off fee may apply depending on your route.
The drop-off fee is set by the hire partner and varies based on the cities involved, the distance, the vehicle class, and the season. It is not a mileage or fuel charge but a separate repositioning fee that is typically taxable locally.
When booking a one-way hire from Melbourne Orlando Airport on the Hola Car Rentals website, the drop-off fee will appear under the "To pay at destination" section on the rate details page before you confirm. Review this amount carefully, as it is payable at the counter and cannot be prepaid.
Cross-border one-way hires, such as returning a car in another country, are often restricted or carry significantly higher fees. If you plan to drive across state lines from Melbourne Orlando Airport, confirm that your hire agreement permits it, as some vehicle classes or routes may have restrictions.
What insurance options should I consider when hiring a car at Melbourne Orlando Airport?
When hiring at Melbourne Orlando Airport, two main types of coverages are worth understanding before you reach the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, including theft and vandalism. A deductible may still apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving. In Florida, not all hire companies are required by state law to include minimum liability cover, so it is important to confirm what is included in your rate and consider adding supplementary liability if it is not.
- CDW or LDW: covers the hire car for collisions, theft, and vandalism
- LIS or SLI: covers third parties for injury or property damage you cause
- These are separate protections and both are recommended for driving around Melbourne Orlando Airport
Review your Hola Car Rentals booking confirmation to see which coverages are included in your selected rate before arriving at the Melbourne Orlando Airport counter.
Is travel assistance included with my hire at Melbourne Orlando Airport?
Yes, most Hola Car Rentals bookings, including those starting at Melbourne Orlando Airport, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible renters, the coverage typically includes:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This can be particularly useful if you experience a medical emergency or an accident while driving on Florida roads after leaving Melbourne Orlando Airport. Coverage does not include damage to the hire vehicle itself (that is handled by CDW or LDW) or third-party liability (covered by LIS or SLI).
To use the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation from Melbourne Orlando Airport.
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