Car Hire
at Los Angeles Airport

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating at Los Angeles Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Los Angeles Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Los Angeles Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Los Angeles Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Los Angeles Airport, there are no hire car desks inside the terminals. All hire companies operate via shuttle service to off-airport facilities.

After landing and collecting your luggage, exit baggage claim to the lower arrivals level and follow the purple "Rental Car Shuttles" signs. Board your hire company's courtesy shuttle at the designated kerb stop, ensuring it serves your specific brand.

Most major brands including Avis, Budget, Hertz, Dollar, Thrifty, and others operate from the Consolidated Rent-A-Car (ConRAC) facility at 5251 W 98th Street, approximately 1.5 miles from the main Los Angeles Airport loop. The ConRAC facility operates 24 hours daily.

Allow the following times from touchdown to driving away:

• Immigration and customs: 45 to 120 minutes (the largest variable for arrivals from abroad)
• Shuttle transfer to the hire facility: 20 to 45 minutes depending on queue length
• Counter, documents, and vehicle inspection: 15 to 60 minutes depending on how busy it is

In total, allow 120 to 180 minutes from landing to collecting your vehicle at Los Angeles Airport, and add 30 minutes during peak periods such as Friday afternoons or school holidays.

To collect your hire car at Los Angeles Airport, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence (physical card, not a digital copy)
• A passport or valid government-issued photo ID
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory in addition to your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original licence.

All documents presented at the Los Angeles Airport hire counter must be physical originals. Digital versions shown on a phone or tablet are not accepted. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, a major credit card in the main driver’s name is required to hire a car at Los Angeles Airport. The card must be a physical card with the driver’s name printed on it.

At collection, the hire company places a temporary authorisation hold on your card, typically between US$300 and US$400 for a standard vehicle at a US airport location. This hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit at Los Angeles Airport counters. Even if you prepaid your booking online, you must still present a physical credit card at the counter.

A few tips to avoid issues at the Los Angeles Airport counter:

• Notify your bank of your travel dates to prevent fraud blocks on in-person authorisations
• Bring a backup credit card in your own name in case your primary card is declined
• Confirm your card has sufficient available credit to cover the hold plus any expected charges

Yes, toll roads exist in the greater Los Angeles Airport area, and all hire vehicles come equipped with an electronic toll device or plate-based billing system.

The main toll facilities you may encounter when driving from Los Angeles Airport include:

• Express lanes on I-10 and I-110, which use dynamic pricing and require a FasTrak transponder to use legally
• Orange County toll roads (SR-73, SR-133, SR-241, SR-261), which are fully cashless and charge approximately US$5 to US$15 per day depending on usage

California uses the FasTrak system statewide. Cash payment is not accepted on most toll facilities near Los Angeles Airport.

At the hire counter, you will typically be offered two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all tolls during the hire period
• Pay per use: the hire company charges actual toll amounts plus administrative processing fees, which may appear on your card days or weeks after you return the vehicle

You may also opt out and pay tolls directly through the toll agency’s website or app. If you plan to use your own FasTrak pass, inform the counter agent so they can deactivate the vehicle’s default device and prevent duplicate charges.

Most motorways in the Los Angeles Airport area are free if you avoid express lanes and Orange County toll roads entirely.

Hire vehicles collected at Los Angeles Airport carry several mandatory local charges that are added on top of the base rate. These charges are among the highest of any major US airport and can significantly increase the total cost.

The main charges you should expect at Los Angeles Airport include:

• Airport concession recovery fee: a percentage of the base time and mileage rate, charged because hire companies pay the airport for the right to operate there
• Customer facility charge (CFC): a per-day fee that funds the ConRAC hire centre and shuttle infrastructure, which accumulates on multi-day hires
• Airport access or transport fee: a mandatory charge for shuttle service between the terminals and the hire facility
• California sales tax: applied not only to the base rate but also to certain mandatory surcharges, increasing the effective tax burden

These charges are often not visible in the initial search results and appear at checkout or at the counter. If your booking confirmation shows "Taxes and Fees: Included," you should not be billed again for those items at the Los Angeles Airport counter. If you are, the No Extra Charges© guarantee may apply.

Off-airport hire locations in nearby areas such as Inglewood or Westchester typically cost 20 to 30 per cent less overall because they avoid the concession and CFC charges, though the shuttle transfer adds 15 to 30 minutes to your journey.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire from Los Angeles Airport.

This benefit is useful at Los Angeles Airport because the surrounding area includes cashless express lanes on I-10 and I-110 as well as Orange County toll roads, meaning toll charges are common even on short trips.

To claim your Tolls Cashback after returning your vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback, HOLA1000000)
• Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the Los Angeles Airport counter, and a toll receipt or statement showing charges paid during the hire
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is issued to the original payment method and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. The cashback covers toll charges only, not administrative fees or traffic fines.

Yes, you can add an additional driver to your hire car at Los Angeles Airport, but the additional driver must be physically present at the counter at the time of collection.

The additional driver must bring:

• A valid, original driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• A passport or government-issued photo ID

Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections such as CDW and liability coverage.

Whether the additional driver fee is included depends on your rate. Check your booking confirmation for the line "Additional driver free of charge." If it is not included, the daily fees at Los Angeles Airport counters are approximately:

• Avis, Budget, Payless: GBP 10 per day plus taxes, capped at GBP 50 plus taxes
• Hertz, Thrifty, Dollar: GBP 11 per day plus taxes, capped at GBP 150 plus taxes
• Alamo, National, Enterprise: GBP 13 per day plus taxes

Note that for Avis, Budget, and Payless at Los Angeles Airport, additional drivers must generally be at least 25 years old. If you need to add a driver after collection, you must visit a branch in person during opening hours.

It depends on your licence. At Los Angeles Airport, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required by every counter.

The IDP is a translation document only. It must always be carried alongside your original licence and is not valid on its own. Presenting only an IDP at the Los Angeles Airport counter will result in the hire being denied.

If you think you may need an IDP, obtain it in your home country before travelling. US-based organisations such as AAA issue IDPs only to holders of US driver’s licences, so visitors cannot obtain one after arriving at Los Angeles Airport.

Visitors holding licences issued in English or by EU and EEA countries can generally hire at Los Angeles Airport using their home licence without an IDP, though carrying one is always a safe precaution for longer stays.

Most bookings include travel assistance provided by Terrawind Global Protection, which covers incidents that may occur during your trip from Los Angeles Airport.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is designed for situations such as a medical emergency on a Californian highway or a legal dispute following a collision near Los Angeles Airport. It does not cover damage to the hire vehicle itself (that is handled by CDW) or third-party liability (covered by LIS).

To reach the 24-hour assistance line, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to customers who are not residents of the United Kingdom or Canada. UK and Canadian residents do not qualify for this travel assistance cover, regardless of where they collect the vehicle at Los Angeles Airport.

Yes, drivers aged 21 to 24 are subject to a young-renter surcharge at Los Angeles Airport. The minimum age to hire without an additional fee is 25.

Drivers aged 21 to 24 can hire at Los Angeles Airport but will pay a daily surcharge and face vehicle class restrictions. Most premium, full-size, luxury, convertible, minivan, and large SUV categories are restricted to drivers aged 25 and older. Economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV categories are generally available to younger drivers.

One exception applies at Los Angeles Airport for Avis and Budget bookings: if the main driver is aged 21 to 24 and holds a passport from Latin America or the Caribbean, the young-renter fee may be waived on eligible rate plans. The waiver must be explicitly shown on the booking confirmation to apply at the counter.

Drivers under 21 cannot hire at Los Angeles Airport. California does not have the same state-law exceptions as New York or Michigan, which require rentals to drivers aged 18 and older.

Always budget for the young-renter surcharge when booking at Los Angeles Airport if the main driver is under 25, as these daily fees can add significantly to the total hire cost.

If your flight is delayed and you arrive later than your scheduled collection time at Los Angeles Airport, hire companies will generally hold your reservation for up to 24 hours from the original collection time, provided you arrive during the counter's opening hours.

The ConRAC facility at Los Angeles Airport operates 24 hours daily, so late-night or early-morning arrivals are accommodated. However, individual brand counters within the facility may have their own service hours, so confirm times on your hire agreement.

If your delay is less than 24 hours, proceed to the Los Angeles Airport hire counter as soon as you clear immigration and collect your luggage. No action is typically required for short delays.

If your delay exceeds 24 hours from the original collection time, contact support as soon as possible:

• WhatsApp: +1 (786) 999-8312
• Email: [email protected]

Changes in these cases are not guaranteed, but the team will assist where possible. If the booking is forfeited due to a delay beyond 24 hours, no automatic refund applies, so it is important to contact support early when facing a significant disruption at Los Angeles Airport.

The insurance cover included in your hire at Los Angeles Airport depends on the rate plan selected at booking. For US hires, the main protections available are CDW, LDW, and third-party liability (LIS).

Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) reduce your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other persons.

Third-party liability (LIS) covers bodily injury and property damage you may cause to others while driving the hire vehicle near Los Angeles Airport. Some US states require a minimum level of liability to be included, but not all do. Adding supplementary liability cover of up to US$300,000 is strongly recommended for driving in the Los Angeles area.

Common exclusions at Los Angeles Airport and elsewhere include:

• Damage caused by prohibited use such as off-road driving or driving under the influence
• Tires, wheels, undercarriage, and roof damage (unless a specific add-on is purchased)
• Incidents involving drivers not listed on the hire agreement

Always verify which coverages appear on your hire agreement at the Los Angeles Airport counter before signing.

The standard fuel policy for hires at Los Angeles Airport is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At collection at the Los Angeles Airport counter, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the facility.

When returning your vehicle at Los Angeles Airport, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as evidence in case a fuel charge is disputed.

If you return the vehicle below the recorded starting level, you may be charged:

• The fuel shortfall at the hire company’s refuelling rate, which is typically higher than the pump price
• A refuelling service fee covering the administrative cost of the company refuelling on your behalf

For after-hours returns at Los Angeles Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone. The Full to Full policy applies regardless of whether the counter is staffed at the time of return.