VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Las Vegas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Las Vegas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Las Vegas.
Will I face unexpected charges at the Avis counter in Las Vegas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I collect my Avis hire car at Harry Reid International Airport in Las Vegas?
When you arrive at Harry Reid International Airport (LAS) in Las Vegas, follow the signs to the consolidated Rental Car Centre located at 7135 Gillespie Street, approximately 3 miles south of the terminal. You will need to board a shuttle or bus from the terminal to reach the centre.
Once at the Rental Car Centre, proceed to the Avis counter to present your documents and collect your vehicle. The centre operates 24 hours and offers 24-hour drop-off as well.
To make the process smooth, bring the following to the Avis counter:
- Your booking confirmation
- A valid driver’s licence (plus an International Driving Permit if your licence uses a non-Latin alphabet)
- A physical major credit card in the main driver’s name for the excess
- Your passport or government-issued photo ID
Allow extra time after baggage claim for the shuttle ride and any queue at the Avis counter in Las Vegas, especially during busy convention periods.
Can I collect my Avis hire car at a Las Vegas Strip hotel instead of the airport?
Yes, Avis operates multiple pick-up counters directly at Las Vegas Strip hotels, so you can skip the airport Rental Car Centre entirely.
Avis has city centre locations at several Strip addresses, including 3730 South Las Vegas Boulevard (Aria/City Centre), as well as counters at properties along the boulevard from 2880 South Las Vegas Boulevard up to 3950 South Las Vegas Boulevard. At these hotel-based locations, no shuttle is needed and vehicles are available on-site or nearby.
Typical counter hours at Strip locations are approximately 07:00 to 16:00, with some gaps during the day. Many of these Avis locations in Las Vegas also offer 24-hour drop-off, which is convenient if your flight departs early or late.
Keep in mind that collecting your vehicle at an off-airport Avis location in Las Vegas can help you avoid airport concession fees and surcharges, which can add significantly to the daily rate. Always verify the exact hours of your chosen location before arrival, as hours can vary by day and season.
Are there toll roads in Las Vegas that I need to worry about with my Avis hire?
No, there are no toll roads anywhere in Nevada, so you will not encounter any tolls while driving your Avis hire car in Las Vegas or anywhere else in the state.
All public highways, interstates, and state routes in Nevada, including I-15, US-95, and local roads around Las Vegas, are completely toll-free. There are also no congestion charges or emissions zone fees in Las Vegas.
Because no tolls exist in Nevada, you do not need to enrol in any toll programme such as Avis e-Toll or similar services for your Las Vegas hire. These programmes are only relevant in states that have toll roads, such as California or Florida.
Note that state park entry fees (for example, at Valley of Fire State Park) are separate from tolls and are paid directly at the park entrance. These are not hire-related charges and will not appear on your Avis bill.
Does Hola Car Rentals offer any toll cashback for my Avis hire in Las Vegas?
Yes, all bookings through Hola Car Rentals include Tolls Cashback of up to 5% of your total booking value, and this applies to your Avis hire in Las Vegas as well.
Since Nevada has no toll roads, you are unlikely to pay any tolls while driving in Las Vegas itself. However, if your trip takes you into neighbouring states such as California, where toll roads do exist, any tolls you pay during the hire period are eligible for the cashback benefit.
To claim your Tolls Cashback after returning your Avis vehicle in Las Vegas or elsewhere:
- Email [email protected] within 30 days of returning the vehicle
- Include your Hola Car Rentals reservation confirmation
- Attach a copy of the hire agreement signed at the Avis counter
- Provide a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to collect my Avis hire car in Las Vegas?
To collect your Avis hire car in Las Vegas, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence
- A physical major credit card with the driver’s name printed on the card, for the excess hold
- Your passport or a valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or cruise tickets (required for international visitors)
Digital documents are not accepted at the Avis counter in Las Vegas. All documents must be originals. The name on your credit card must match the name on your driver’s licence and hire agreement.
Even if you have prepaid your booking, a physical credit card is still required at the Avis counter in Las Vegas for the security hold. Debit and prepaid cards are not accepted for this purpose.
Is a credit card required to collect an Avis hire car in Las Vegas?
Yes, a physical major credit card in the main driver’s name is required to collect your Avis hire car in Las Vegas.
At the Avis counter, a temporary authorisation (security hold) will be placed on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location. The hold reduces your available credit until it is released after you return the vehicle.
Important things to bear in mind:
- The card must be a major credit card (not a debit card, prepaid card, or virtual card)
- The driver’s name must be printed on the physical card
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
- Someone else’s card is not accepted, even if they are present
It is advisable to notify your bank before travelling to Las Vegas to prevent the Avis authorisation from being flagged as suspicious. Bringing a backup credit card is also recommended in case your primary card is declined.
What is the young driver surcharge for Avis hires in Las Vegas?
Yes, a young driver surcharge applies to Avis hires in Las Vegas for drivers between 21 and 24 years old.
In the United States, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire with Avis in Las Vegas but will be charged an additional daily underage fee. For Avis, Budget, and Payless, the fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes per hire.
Additionally, drivers under 25 are restricted from hiring certain vehicle classes at Avis in Las Vegas. Categories such as full-size SUVs, premium, luxury, convertibles, vans, and minivans are typically reserved for drivers aged 25 and older.
One exception: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Avis may waive the underage fee. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.
Drivers under 21 cannot hire from Avis in Las Vegas.
How do I add an additional driver to my Avis hire in Las Vegas?
Yes, you can add an additional driver to your Avis hire in Las Vegas, but the process must be completed in person at the counter during pickup.
The additional driver must be physically present at the Avis counter in Las Vegas, whether at the Harry Reid Airport Rental Car Centre or at a Strip hotel location. They must present a valid driver’s licence and sign the hire agreement. If their licence uses a non-Latin alphabet, an International Driving Permit is also required.
For Avis in Las Vegas, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes per hire. The additional driver must be at least 25 years old at the time of pickup for Avis hires.
If your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge, confirm this with the Avis agent at the Las Vegas counter and ensure it is reflected on the hire agreement before signing.
Only drivers listed on the hire agreement are covered by the hire protections. Anyone who drives the vehicle without being named on the contract may void cover.
What travel assistance is included with my Avis booking in Las Vegas?
Most Hola Car Rentals bookings, including Avis hires in Las Vegas, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.
This benefit is particularly useful if something unexpected happens during your Las Vegas trip, such as a medical emergency, a road incident on the highway, or a flight cancellation. Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To use the assistance, contact Terrawind directly at any hour: call +1 888 980 9992 (toll-free), reach them on WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is designed for international travellers visiting Las Vegas from other countries. It also does not cover damage to the Avis hire vehicle itself, which is handled separately by CDW/LDW cover.
Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What local fees and taxes should I expect on my Avis hire at Las Vegas airport?
Yes, airport Avis hires in Las Vegas come with several local fees and taxes on top of the base rate, and these can add significantly to your total cost.
Common charges you may see on your Avis contract at Harry Reid International Airport in Las Vegas include:
- Airport concession recovery fee (approximately 10% of the base rate)
- Customer Facility Charge (CFC), typically around US$4.50 to US$5.00 per day
- Clark County hire tax (approximately 10%)
- Universal Customer Facility Charge
If your booking confirmation shows that taxes and fees are included in your prepaid rate, you should not be billed again for those items at the Avis counter in Las Vegas. If you are charged for something that your confirmation marks as included, this may be covered by the No Extra Charges© guarantee.
One way to reduce these fees is to pick up your Avis hire at an off-airport Strip location in Las Vegas rather than at the airport Rental Car Centre. Off-airport locations typically avoid the airport concession surcharges, which can save a significant amount per day.
What is the fuel policy for Avis hire cars in Las Vegas?
Avis hires in Las Vegas follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Las Vegas Avis hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the Avis vehicle in Las Vegas with less fuel than recorded at pickup, you may be charged for the shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
For after-hours returns at Las Vegas Avis locations that offer 24-hour drop-off, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
Does my Avis hire in Las Vegas include insurance cover?
The insurance cover included with your Avis hire in Las Vegas depends on the rate plan you selected when booking through Hola Car Rentals.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis hire vehicle itself, such as collision damage or theft. A deductible may still apply unless your confirmation explicitly shows zero deductible.
CDW/LDW does not cover:
- Damage or injury you cause to third parties (other vehicles, people, or property)
- Your own personal injuries
- Prohibited use such as off-road driving, DUI, or unauthorised drivers
- Items often excluded such as tyres, undercarriage, and roof damage
For third-party liability protection on your Las Vegas Avis hire, you would need Liability Insurance Supplementary (LIS/ALI/SLI). Some UK states require a minimum level of third-party liability, but not all do. Hola Car Rentals strongly recommends adding LIS cover to your Avis booking in Las Vegas.
Always review your booking confirmation to confirm exactly which coverages are included in your rate before arriving at the Avis counter in Las Vegas.
Can I collect my Avis hire in Las Vegas and drop it off in another city?
Yes, one-way hires are possible with Avis in Las Vegas, allowing you to pick up in Las Vegas and return the vehicle in a different city.
A drop-off fee may apply depending on the route, the distance between locations, and the vehicle class. This fee is set by Avis and varies by destination. When booking through Hola Car Rentals, any applicable drop-off fee for your Las Vegas Avis hire will be shown on the rate details page under the section labelled as payable at destination. It will not appear on the search results page, so check the details carefully before confirming.
A few things to bear in mind for one-way Avis hires from Las Vegas:
- Cross-border one-ways (for example, Las Vegas to a Canadian city) may be restricted or carry higher fees
- Certain vehicle classes such as premium SUVs or luxury cars may have stricter one-way rules
- If you change your drop-off location after booking, the fee may be recalculated and availability is not guaranteed
If the Avis counter in Las Vegas charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
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