Payless Car Hire
in Nashville

Hola Car Rentals is the only premium partner of the top car hire brands operating in Nashville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Nashville.

No. With Hola Car Rentals, all costs and charges for your booking in Nashville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nashville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Nashville International Airport (BNA) is located on the Ground Transportation Level (Level 1) of the main terminal, where all major hire companies share a consolidated check-in area.

To reach the Payless counter after landing in Nashville, take the lift or escalator down to the ground level and follow signs towards the Ground Transportation Centre in Parking Garage 2. A dedicated shuttle service connects the main terminal to the Rental Car Centre, providing a direct link to the Payless pickup area and all other partner brands.

The Payless address at BNA is 1 Terminal Drive, Nashville, TN 37214. Counter hours are:

• Sunday: 6:00 AM to 1:00 AM
• Monday to Friday: 6:00 AM to 2:00 AM
• Saturday: 6:00 AM to 1:00 AM

Bring your booking confirmation, a physical major credit card in the main driver’s name, your driving licence, and your passport when you arrive at the Payless desk in Nashville.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Tennessee, so your Payless hire in Nashville will not incur any toll charges whilst driving within the state.

This means you do not need a transponder, an E-ZPass, or any toll programme for your Payless vehicle in Nashville. Common routes such as I-40, I-65, and I-24 through and around Nashville are all toll-free. There are also no congestion charges or emissions zone fees in Nashville.

If your trip takes you beyond Tennessee into neighbouring states that do have tolls, your Payless hire vehicle will already have an electronic toll device installed. In that case, you can choose an unlimited toll package at the counter (typically US$11 to US$25 per day, depending on the partner) or pay per use, where actual toll amounts plus administrative fees are billed to your card after the hire.

Keep any toll receipts from out-of-state driving, as all Hola Car Rentals bookings include Tolls Cashback, allowing you to recover up to 5% of your total booking value for tolls paid during your Nashville hire period.

To pick up your Payless hire in Nashville, you must present the following physical documents at the counter:

• Your original, unexpired driving licence in the main driver’s name
• A physical major credit card with the driver’s name printed on the card, for the security deposit authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or issued by an EU/EEA country, an IDP is recommended but not strictly required at the Payless counter in Nashville.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit cards and prepaid cards are not accepted for the security deposit authorisation hold at the Payless desk in Nashville.

Yes, all Hola Car Rentals bookings, including Payless hires in Nashville, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire period.

Because Tennessee has no toll roads, most drivers collecting a Payless vehicle in Nashville will not pay any tolls within the state. However, if your trip takes you into a neighbouring state with toll roads, this benefit still applies to those charges.

To claim your Tolls Cashback after your Nashville hire:

• Email [email protected] within 30 days of returning the Payless vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement from the Payless counter, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Yes, a physical major credit card in the main driver’s name, with the driver’s name printed on the card, is required at the Payless counter in Nashville to cover the security deposit authorisation hold.

The hold is a temporary authorisation placed on your card at pickup, not an immediate charge. It reduces your available credit until the Payless hire is returned and the hold is released. For standard vehicles in the United Kingdom, typical holds range from GBP 300 to GBP 400, though the exact amount is set by the Payless desk in Nashville and may vary by vehicle class.

Important points to bear in mind:

• Debit cards and prepaid cards are not accepted for the deposit hold
• Virtual or single-use card numbers are not accepted; you must present the physical card
• Even if you prepaid your booking online, you still need to show a physical credit card at the Nashville Payless counter
• Bring a backup credit card in your name in case your primary card is declined

After you return the Payless vehicle in Nashville, the hold is released, but your bank may take up to 15 working days to reflect the release on your statement.

Yes, Payless in Nashville charges a young driver surcharge for renters aged 21 to 24. The fee is approximately US$25 per hire day for drivers in that age group at Nashville International Airport (BNA).

In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can still hire from Payless in Nashville but should budget for this daily fee in addition to the base hire rate.

Additional points to note about hiring under 25 at Payless Nashville:

• Certain vehicle classes are restricted to drivers aged 25 and over, including full-size SUVs, premium, luxury, convertible, and minivan categories
• For Payless in Nashville, additional drivers must generally be at least 25 years old at the time of pickup
• A valid driving licence and a physical major credit card in the main driver’s name are still required regardless of age

If you are between 21 and 24, choose an economy, compact, intermediate, or compact SUV class when booking your Payless hire in Nashville to avoid vehicle-class restrictions.

Yes, the Payless counter at Nashville International Airport (BNA) operates late into the night, so late arrivals are generally accommodated within counter hours.

The Payless Nashville counter hours are:

• Sunday: 6:00 AM to 1:00 AM
• Monday to Friday: 6:00 AM to 2:00 AM
• Saturday: 6:00 AM to 1:00 AM

If your flight is delayed, Payless in Nashville will hold your reservation for up to 24 hours from the original scheduled pickup time, as long as you arrive during counter operating hours. If your delay extends beyond 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected], as changes cannot be guaranteed after that window.

Always confirm your arrival time falls within the Payless Nashville counter hours shown above, and have your booking confirmation ready when you reach the Ground Transportation Level at BNA.

When picking up a Payless hire in Nashville, two main types of cover are worth understanding: Collision Damage Waiver (CDW/LDW) and Third-Party Liability (LIS/ALI/SLI).

CDW/LDW reduces your financial liability for damage to the Payless vehicle itself in Nashville, such as collision damage, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other people or their property.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others whilst driving your Payless hire in Nashville. Some UK states require a minimum level of liability cover, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 300,000) to your Nashville booking for full protection.

Common exclusions to be aware of:

• Tyres, wheels, and undercarriage are often not covered by standard CDW/LDW
• Cover is void if an unlisted driver operates the Payless vehicle
• Prohibited use such as off-road driving or DUI voids cover

Review your booking confirmation carefully to confirm which protections are included in your Payless Nashville rate before arriving at the counter.

Most Hola Car Rentals bookings, including Payless hires in Nashville, include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit is especially useful if you experience a medical emergency or an accident whilst driving the Nashville motorway system, which features complex interchanges and merging patterns that can be challenging for first-time visitors.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: This Travel Assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Payless hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review the exact terms on your Nashville booking confirmation for coverage limits and exclusions.

Payless hires in Nashville follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.

Steps to follow for your Payless Nashville hire:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Before returning the vehicle to Nashville Airport (BNA), refuel within approximately 10 miles of the return location so the gauge does not drop below full
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Nashville with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at BNA, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence. There are petrol stations near Nashville Airport along Donelson Pike and Murfreesboro Pike that are convenient for refuelling before returning your Payless car.

Yes, you can add an additional driver to your Payless hire in Nashville, but the additional driver must be present at the BNA counter at the time of pickup with their own valid driving licence.

If your Hola Car Rentals booking confirmation states that an additional driver is included at no charge, the first extra driver is free. If it is not included, Payless in Nashville charges approximately US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the hire period.

Key requirements for adding a driver to your Payless Nashville hire:

• The additional driver must be physically present at the Payless counter at BNA to sign the hire agreement
• They must present a valid driving licence and any required ID
• For Payless in Nashville, additional drivers must generally be at least 25 years old at the time of pickup
• If the additional driver’s licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required

Only drivers listed on the Payless hire agreement in Nashville are covered by the vehicle's protections. Anyone who drives without being named on the contract may void CDW/LDW and liability cover.

Yes, the road network around Nashville Airport and downtown Nashville has several features that can catch first-time drivers off guard, especially in a Payless hire vehicle you are not yet familiar with.

Key road features to be aware of:

• A diverging diamond interchange (DDI) is located at I-40 and Donelson Pike, very close to Nashville Airport (BNA). This interchange requires drivers to briefly cross to the opposite side of the road under traffic signals, which is unlike standard cloverleaf interchanges and can be disorienting on your first pass
• Nashville's inner loop, where I-40, I-65, and I-24 run concurrently, features frequent left-side exits, weaving merge zones, and Y-interchanges that require constant lane awareness
• The I-440, I-24, and I-40 junction involves lane drops and dual merges and is one of the busiest and most complex spots in the Nashville area
• Some central Nashville streets are one-way, and ongoing conversions to two-way traffic can create temporary signage changes
• Murfreesboro Pike has bus-only queue jump lanes that are restricted to right turns for regular vehicles

Allow extra time when first navigating your Payless hire away from Nashville Airport, use GPS navigation, and stay in the right lane until you are comfortable with the local road layout.

Yes, one-way hires are possible with Payless in Nashville, allowing you to pick up at Nashville Airport (BNA) and return the vehicle at a different location, but a drop-off fee may apply depending on your chosen route.

How one-way fees work for Payless Nashville hires:

• The drop-off fee is route-specific and varies by destination city, vehicle class, season, and the Payless partner's repositioning costs
• Same-city trips, such as Nashville Airport to a central Nashville location, often carry no drop-off fee
• Trips between Nashville and another city or state typically do incur a one-way fee
• Cross-border one-way hires (for example, driving a Payless vehicle from Nashville into Canada) may be restricted or require prior authorisation

During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Nashville Payless hire will be shown on the rate details page under the "To pay at destination" section. This fee cannot be prepaid and is settled at the Payless counter in Nashville or at the return location.

If you change your return location after booking, the drop-off fee may be recalculated. Always confirm the updated fee before making changes to your Nashville booking.