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Hola Car Rentals is the only premium partner of the top car rental brands operating in Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Orlando.

No. With Hola Car Rentals, all costs and charges for your booking in Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Rental car counters at Orlando International Airport (MCO) are located on-airport, so no shuttle is needed for most major brands.

• Terminals A and B: counters are on Level 1 (Ground Transportation). After collecting your bags, follow the Ground Transportation or Rental Car signs to Level 1, complete your paperwork at the counter, then walk to the adjacent garage to collect your vehicle.
• Terminal C: counters are on Level 4. After baggage claim, take the elevators or escalators to Level 4, complete paperwork, then walk to Garage C to reach your brand's bay.

From baggage claim to the counter takes roughly 5 to 10 minutes, and the walk from counter to vehicle bay is an additional 2 to 5 minutes. Elevators and escalators are available throughout Orlando International Airport for step-free access.

Check your booking confirmation for the exact brand name, then match it to the signage inside the terminal. If you cannot locate your counter, ask airport staff for directions to the rental car area.

Almost all toll roads around Orlando are fully cashless, meaning there are no coin booths. Tolls are collected electronically via a transponder installed in the rental vehicle or through plate-based billing (a camera photographs the license plate).

Common toll roads you are likely to use in Orlando include SR-528, SR-417, and SR-408. Estimated daily toll costs in the Orlando area range from approximately US$5 to US$15, depending on your route and how frequently you use toll roads.

At the Orlando pickup counter you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental period.
• Pay per use: the rental company charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the rental ends. Charges can appear days or even weeks after you return the vehicle.

You may also opt out of the rental company's program and purchase your own Florida visitor toll pass. If you do, inform the Orlando counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

To collect your rental car in Orlando, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin (Roman) alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
• A passport or valid government-issued photo ID matching the name on the booking.
• A physical major credit card printed with the main driver's name, for the security deposit hold. Debit cards and prepaid cards are not accepted.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors traveling internationally).

All named drivers must be present at the Orlando counter with their own valid license and ID. If an additional driver's license is not in a Latin alphabet, they will also need an IDP. Obtain the IDP in your home country before traveling, as it cannot be issued abroad.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Orlando rental.

Orlando has several cashless toll roads, including SR-528, SR-417, and SR-408, so toll charges are common. The cashback benefit helps offset those costs after your trip.

To claim your refund:

• Email [email protected] within 30 days of returning the vehicle in Orlando.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing the charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is issued to the original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that the cashback covers toll charges only, not administrative or processing fees added by the rental company.

Yes, a physical major credit card in the main driver's name is required to rent a car in Orlando. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

At the Orlando pickup counter, the rental company will place a temporary authorization (hold) on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by brand, vehicle class, and location. The hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.

Key points to keep in mind for your Orlando rental:

• The card must be physical, with the driver's name printed on it.
• Even if you prepaid your booking online, you must still present a credit card at the Orlando counter for the hold.
• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel dates to prevent fraud blocks on in-person authorizations.

Yes, you can add an additional driver to your Orlando rental, but the process must be completed in person at the pickup counter.

The additional driver must be physically present at the Orlando counter at the time of pickup. They need to bring:

• A valid, original driver's license (and an IDP if their license is not in a Latin alphabet).
• A valid passport or government-issued photo ID.

Both the main driver and the additional driver must sign the rental agreement. Once added, the additional driver is covered under the same protections (CDW/LDW and liability) as the main driver, provided they are listed on the contract.

Fees vary by brand. If your Orlando booking does not include a free additional driver, typical daily rates are:

• Avis, Budget, Payless: US$13 per day, capped at US$65.
• Hertz, Dollar, Thrifty: US$13.50 per day, capped at US$189.
• Alamo, National, Enterprise: US$15 per day.

If the additional driver is under 25, a young-driver surcharge may also apply on top of the additional driver fee. Check your booking confirmation to see whether an additional driver is already included in your Orlando rate.

Yes, drivers under 25 renting a car in Orlando are subject to a daily young-driver surcharge, and most vehicle classes are restricted to renters aged 25 and older.

In Florida, the minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay an additional daily fee. The amount varies by rental brand and is charged at the Orlando counter.

Vehicle class restrictions also apply. Drivers under 25 in Orlando are generally limited to smaller categories such as Economy, Compact, and Intermediate SUV. Classes like Full Size, Minivan, Convertible, Luxury, and Premium typically require the main driver to be at least 25.

One exception applies for certain bookings: if you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, some Avis and Budget rates booked through Hola Car Rentals may waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories.

If you are unsure whether a surcharge applies to your Orlando booking, review your confirmation or contact customer support before arriving at the counter.

When renting a car in Orlando, there are two main types of coverage to consider: protection for the rental vehicle itself, and protection for third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the rental car is damaged or stolen. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Orlando. Florida does not universally require rental companies to include state-minimum liability in every rental, so it is strongly recommended to add supplemental liability coverage (up to US$300,000) to your Orlando booking.

Common exclusions to be aware of in Orlando and across Florida:

• Damage from prohibited use such as off-road driving or driving under the influence.
• Tires, wheels, and undercarriage damage (often excluded unless a specific add-on is purchased).
• Incidents involving drivers not listed on the rental agreement.

Check your booking confirmation to confirm which coverages are included in your Orlando rate before arriving at the counter.

Most bookings include Travel Assistance provided by Terrawind Global Protection, which can be especially useful if you experience a medical emergency or other travel disruption while driving in Orlando or anywhere in Florida.

Core benefits typically include:

• Travel and medical insurance coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This benefit is particularly relevant in Orlando given the long highway drives on roads like I-4, SR-417, and SR-528, where incidents can occur far from city services. If you need emergency assistance during your Orlando rental, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location in Orlando or Florida, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this benefit does not apply to residents of the United States or Canada. Pre-existing medical conditions are also excluded. Review your booking confirmation for the exact terms applicable to your Orlando rental.

The standard fuel policy for Orlando rentals is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At the Orlando pickup counter:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Ask the agent for the nearest gas stations to the return location at Orlando International Airport (MCO) or your drop-off point.

When returning the vehicle in Orlando, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address.

If you return the car without a full tank, the rental company may charge:

• A fuel shortfall at the partner's refueling rate, which is typically higher than the pump price.
• A refueling service or handling fee.

For after-hours returns at Orlando International Airport, leave the receipt in the key envelope and keep a photo of the full gauge as evidence. The fuel policy applies equally to hybrid vehicles; electric vehicles follow a separate charging policy.

Yes, one-way rentals from Orlando to a different city are generally available, but a drop-off fee may apply depending on your route.

The drop-off fee is route-specific and varies by rental company, destination, vehicle class, and season. It is not included in the base rate and cannot be prepaid. When booking a one-way rental from Orlando, the fee will appear under the "To pay at destination" section during checkout and on your booking confirmation.

Typical patterns for one-way rentals originating in Orlando:

• Orlando to a nearby Florida city (for example, Miami): a drop-off fee may or may not apply depending on the specific route and brand. Some short-distance Florida routes do not incur a fee.
• Orlando to a city in a different state: a drop-off fee usually applies and can be significant for long-distance routes.
• Cross-border one-ways (for example, Orlando to Canada or Mexico): these are often restricted or require prior authorization from the rental partner.

If the counter charges a drop-off fee that differs from what was shown on your Orlando booking confirmation, keep all paperwork and contact support after the rental ends. Always confirm the exact fee before completing your booking.

Returning a rental car at Orlando International Airport (MCO) is straightforward, with designated drop-off areas for each terminal.

• Terminal A: return vehicles on Level R1 of the adjacent garage.
• Terminal B: return vehicles on Level R2 of the adjacent garage.
• Terminal C: return vehicles in Parking C2 (Garage C).

Before driving to the Orlando airport return area, refuel within approximately 10 miles of MCO to comply with the Full-to-Full fuel policy. Keep your fuel receipt as proof.

At the Orlando return area, a rental agent will typically inspect the vehicle and close the contract. Take photos of the car's condition before handing over the keys. Request a printed or emailed final receipt confirming the contract is closed and no additional charges are pending.

After returning the vehicle, follow the signs from the garage back to your terminal. Walkways and elevators connect the garages to Terminals A, B, and C.

Note that after-hours returns may not be available at all Orlando brands. Check your rental agreement for specific after-hours instructions for your brand at MCO. If after-hours key drop is permitted, leave your fuel receipt in the envelope and keep a photo of the full gauge.

An IDP is mandatory in Orlando if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian) script. For all other foreign licenses, an IDP is strongly recommended but not strictly required.

In practice, rental counter agents at Orlando International Airport (MCO) may request an IDP as a translation document if your license is not in English, even if it uses a Latin alphabet. Carrying one avoids delays or potential refusal at the counter.

Key rules to follow for your Orlando rental:

• The IDP is a translation only. It is invalid without your original driver's license, so always carry both together.
• Obtain your IDP in your home country before traveling to Orlando. It cannot be issued abroad.
• The IDP must be physical. Digital versions are not accepted at the counter.
• All additional drivers listed on the Orlando rental agreement must also meet the same license and IDP requirements.

If you arrive at the Orlando counter without a required IDP, the rental company may refuse to hand over the vehicle. To avoid this situation, check whether your license uses a non-Latin script and apply for an IDP through your National automobile association before your trip.