Van Hire
in Austin

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in Austin, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your van hire at Austin-Bergstrom International Airport (AUS) is not collected inside the terminal. All hire car counters are located at an off-site Consolidated Rental Car Facility (CONRAC), which requires a shuttle ride from the terminal.

• After collecting your bags, follow the Ground Transportation and Rental Car Shuttle signs to the kerbside pick-up zone outside baggage reclaim.
• Shuttles run frequently and the journey to the CONRAC takes approximately 10 to 20 minutes.
• Once at the facility, present your driving licence, booking confirmation, and credit card at your brand's counter, then proceed to the designated bays to collect your van.

From the moment you land to driving away in your Austin van, Budget roughly 30 to 60 minutes after baggage reclaim, depending on queue times and whether you have checked luggage.

To collect your van hire in Austin, you must bring the following physical documents to the counter:

• A valid, original driving licence in the main driver’s name. If your licence is not in English or uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), you must also carry an International Driving Permit (IDP) alongside it.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit and prepaid cards are not accepted.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or cruise tickets (required for international visitors).

All documents must be physical originals. Digital copies are not accepted at the Austin hire counter. The IDP is a translation only and cannot replace your original licence.

Yes, Austin has toll roads that will affect your van hire, and nearly all of them are fully cashless with no option to pay in cash at a toll booth.

Estimated toll costs for driving around Austin in a van range from approximately US$3 to US$15 per day, depending on which routes you use. Key toll roads in the area include SH 130 and other managed lanes operated by TxDOT using the TxTag system.

At the Austin hire counter, you will typically have two options for your van:

• Unlimited toll package: a flat daily fee of approximately US$11 to US$25 per hire day, covering all toll usage during the hire period.
• Pay per use: the hire company bills actual tolls plus daily or administrative processing fees to your card, sometimes weeks after you return the van.

If you plan to use your own transponder, inform the counter agent so they can deactivate the van's built-in device and prevent duplicate charges. Texas has no congestion charges or emissions zones.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Austin van hire.

Given that Austin toll roads such as SH 130 can cost US$3 to US$15 per day, this benefit can meaningfully offset your toll expenses over a multi-day van hire.

To claim your cashback after returning the van in Austin:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To hire a van in Austin without a young-driver surcharge, you must be at least 25 years old. Vans are classified as a restricted vehicle category, meaning drivers aged 21 to 24 are generally not permitted to hire them in Austin regardless of surcharge payment.

Key age rules for van hires in Austin:

• 25 and older: no age surcharge, eligible to hire a van.
• 21 to 24: subject to a young-driver surcharge and typically restricted from hiring vans and other large vehicle classes.
• Under 21: not eligible to hire in Texas outside of New York and Michigan exceptions, which do not apply in Austin.

A valid driving licence and a major credit card in the main driver’s name are required at the Austin counter regardless of age. If you are unsure whether your age qualifies for the specific van category you want, contact customer service before booking.

Your Austin van hire uses a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Steps to follow during your Austin van hire:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• During the hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the van in Austin, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the van with less than a full tank, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Returning the van full is always the most cost-effective option.

For a van hire in Austin, the hire company will place a temporary authorisation hold on your credit card at pick-up. For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though vans and larger vehicle classes may carry a higher hold amount.

Important things to know about the deposit for your Austin van hire:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the van, once the hire contract closes.
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 working days after release.
• Only a physical major credit card with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
• Bring a backup credit card in case your primary card is declined.

The exact hold amount for your Austin van is set by the hire company at the counter and may vary by brand, season, and vehicle class.

Yes, you can add an additional driver to your van hire in Austin, either at no cost if your rate includes it or for a daily fee paid at the counter.

If your booking confirmation explicitly states additional driver included, the first extra driver is free. If not, fees vary by brand:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

The additional driver must be present at the Austin counter at pick-up with a valid driving licence and must sign the hire agreement. Anyone who drives the Austin van without being listed on the agreement is not covered by the hire protections. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help if you experience an emergency during your Austin van hire, such as a breakdown on a Texas highway.

Core benefits typically included are:

• Medical coverage for up to 5 passengers.
• Legal assistance in case of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Austin van hire, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the van itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Austin van hire.

When renting a van in Austin, two main types of protection are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the van is damaged or stolen. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Austin van. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your van hire in Austin.

Common mistakes to avoid:

• Assuming CDW/LDW is full cover. It only protects the van itself, not third parties.
• Forgetting to add all drivers to the agreement. Cover only applies to named drivers.
• Ignoring the deductible amount. Plan for your out-of-pocket exposure unless your confirmation states zero.

Review your Hola Car Rentals confirmation to confirm which protections are already included in your Austin van rate.

Returning your van hire at Austin-Bergstrom International Airport (AUS) follows a straightforward process. Follow the Hire Car Return signs from the road network to the service road leading to the CONRAC facility, where you drop off the van on Level G of the hire car centre.

Steps for a smooth Austin van return:

• Refuel the van within approximately 10 miles of the Austin return location before arriving, keeping your receipt as proof of a full tank.
• Follow Hire Car Return signage from the motorway to the CONRAC drop-off area.
• Return the van to the designated bays for your hire brand on Level G.
• Have an agent inspect the van with you and confirm the fuel level and vehicle condition.
• Keep a copy of the return receipt and any final paperwork.

No specific after-hours key drop details are confirmed for Austin at this time. If you need to return the van outside counter hours, contact your hire brand directly using the number on your hire agreement to confirm the procedure before your return date.

Yes, one-way van hires from Austin to another city are possible, but a drop-off fee typically applies and the amount varies by route, hire brand, vehicle class, and season.

How one-way fees work for Austin van hires:

• The drop-off fee is shown during the booking process under the To Pay at Destination section. If no fee appears, the route does not carry one.
• Fees are not prepaid and are paid at the Austin counter or the return location.
• Long-distance or cross-state routes generally carry higher fees. Vans and larger vehicle classes can attract higher repositioning costs than smaller cars.
• Cross-border one-way hires (for example, Austin to Mexico) are often restricted or require special authorisation from the hire partner.

If you change your drop-off location after booking your Austin van, the rate will be re-priced and a new or higher drop-off fee may apply. Always review your confirmation for the exact fee before collecting the van in Austin.

Yes, you can generally drive your Austin van hire to other U.S. states, but you must confirm that cross-state driving is permitted under your specific hire agreement before leaving Austin.

Key points to check before driving the van out of Austin:

• Review your hire agreement for any territorial restrictions. Some vehicle classes, including vans, may have territory limitations set by the hire partner.
• Driving into Mexico or other countries from Austin is typically restricted or requires prior written authorisation from the hire company. Crossing the border without permission can void your CDW/LDW and liability cover.
• Toll systems change by state. If you drive the Austin van into neighbouring states, different toll networks may apply and charges will still be billed through the van's transponder or plate-based system.
• Off-road use, commercial use, and rideshare use are prohibited in all hire agreements regardless of where you drive the van.

If you are unsure whether your Austin van hire permits driving to a specific destination, contact the hire brand directly or reach out to customer support before your trip.